Marriott International
reviews and complaints

stayed at Marriott hotel on 12th street in Kansas city Missouri April 26 to April 30 2017 for planet comicon. problems we had were parking in underground garage was not provided for free. my wife is handicapped with a wheelchair and room we given had bolt missing from shower seat and toilet seat was loose also area to get from section of hotel we were staying over to main lobby had door that was not set up for handicap. no continental breakfast was provided. office center would not work to print out paperwork but we were still charged for its use. no microwaves were provided in room only one was in main lobby which was difficult for wheelchair to get to and microwave would not even get water hot. our room number was 941. we have stayed at many hotels and for what we were charged services were basically non existent. We have stayed in far cheaper hotels with far better services. we will never stay at a Marriott again and we will never recommend it. we rate you less than one star. we would request a refund for our stay

On Friday the 31st of March 2017, my husband made a booking from the 31st to the 5th of April at the Renaissance Manchester Hotel. This booking was done via Hotels.com. Upon our arrival a half hour later at the hotel we were told by the Gentleman at reception ( seemed to be a manager of sort) that the booking had been cancelled due to it being a fraudulent booking. You can believe our shock and dismay as we had arrived at the hotel with luggage and 2 kids in tow. I understand that this was a fault of Hotels.com but what I have a problem with is the way we were treated with such disdain at the front desk . I beg the Pardon of Marriott International but I have never felt so insulted. The gentleman just told my husband that it was not his problem, he was too busy to assist us and that he is skeptical about us as well. We sat in the foyer for a time getting a hold of Hotels.com and only after he deemed us a hinderance in his foyer did he send over another (junior) staff to offer us an iPad to speed up the process. We tried to get bookings via the hotel for the night but there were no rooms available . I feel affronted that the man in question didn't have the courtesy to treat us as normal paying customers. He either judged us on appearance or the fact that the booking had been cancelled on a bogus fraud charge. Rather than try and assist he just dismissed us. We are from South Africa and both my husband and I are in the service industry ( I am a graduate and my husband holds a post grad)at Management level - so for us to be treated in that manner was really a shock ! I have travelled to Saudi Arabia, Istanbul, Dubai staying at 5 star establishments like the Jumeira group and have never come across such a poor reception. Incidentally I have made bookings at the Hotel Football as I have tickets for both forthcoming Manchester United matches (the reason for my stay in Manchester) - so contrary to what that Gentleman may have assumed I do have the funds to be a paying customer who will think twice now about booking at any of your establishments or recommending them .

Marriott quoted me 84000 pints + 437 for 6 night stay beginning March 16 and ending March 22, 2017.  I made this reservation on the Marriott website. When I received a confirmation email, it included the price in dollars but failed to include the amount of points. When I checked my upcoming reservation on the Marriott website, I noticed that the amount of points needed per night had changed from 14000 to 17500.  When I booked the hotel room on January 18, 2017, the hotel was a category 5 and, according to the rewards chart posted by Marriott, cost 14000 points plus $65 per night. That was what was offered to me when I reserved the room.  The hotel has changed to a category 6 and now my upcoming reservation on the Marriott website has changed from 14000 to 17500.  Category 6 hotels require 17500 plus cash per night, while category 5 still remains 14000. Furthermore, I have reviewed available nights at this hotel in the future as a category 6 hotel, and they are charging the same amount of points for the exact same room as I booked.  They are overcharging me points, even though I booked it when  it was a category 5 hotel, they are charging me the current higher fee of 17500 points.

I have tried to bring this to their attention, but the two people I spoke to at customer service denied any changes were made and would not contemplate that there was a discrepancy in the amount of points being charged.  On the Marriott website, they give a rewards plus cash chart, and then underneath say that there is no fluctuation for the amounts of cash and points.  This is the exact question and answer on the Marriott website:

"Do Cash + Points amounts fluctuate?
No, Cash + Points amounts remain the same within each hotel category. Please refer to the chart for further details."

Here is the website address for the chart:

 http://www.marriott.com/marriott-rewards/use/cash-and-points.mi

The chart says Category 5 is 14000 points + $65 per night. I booked this hotel when it was a category 5 hotel, and that was the precise amount my screen displayed when I booked the room.

When I brought this to Marriott customer service and tried to explain that there was a discrepancy to the second customer service representative, Katie, she refused to acknowledge it and hung up the phone on me.

I am very disappointed that Marriott would automatically deny any discrepancy without even further investigating this problem.  The proof is clear as day on their very own website that I am being overcharged points. However, they could not fathom that their system may have been faulty and possibly automatically displayed the current points needed instead of the amount quoted to me at the time of reservation.  They just continued to say that no changes were made, over and over.

Customer service did not seem interested in problem solving, but more interested in problem avoiding.

Not only would I like the points needed to reflect the original amount of 84000 points when I reserved the room, I would like an apology for an entire night of lost sleep and the stress it has caused me.

I booked a stay at the SAN Juan, PR hotel a couple o months ago. I had 50, 000 points and purchased another 50, 000. I only needed 120, 000 for this stay. When I booked, the rooms were $300.00 per night and today when I called to pay for the third night, they wanted $477.00 for the 3rd night. What a ripoff! Of course, I refused to pay. The Marriott employee on the phone was not even nice nor apologetic.

I plan to start using the Hilton rewards program, which my friends have insisted is better. Marriott be damned!

Ok i happen to stay at this so called Marriott for a month wont go in details why but i will tell you about my experience.
Our second day at this hotel we were greeted by a mouse in our room. I called the front desk and they acted like i was hallucinating, when i got upset they sent an employee to our room asking us the current location of the mouse, so i told them it ran from under the bed out in the living room and then i lost its sight so they offered to change my room which i gladly accepted. I was never again contacted by any manager or staff to apologize, they just kind of hushed it up saying they never had an issue with pests.
So i did find out from a guest there that this Marriott had a issue with bedbugs few months ago, ok let me proceed.
For one whole month they had 1 elevator serving 16 floors and the other elevator was broke for a whole month, that 1 working elevator was always packed like sardines and there were always lines of people in the lobby to get on that elevator. There computer in the lobby had a big out of order sign on it for entire month also and the 2nd elevator was always occupied by kids who seemed to be friends with front desk clerk . The same kids will be running around behind the front desk and riding around bicycles in the lobby .
Every time i entered the hotel garage which is extremely narrow and full of garbage scattered around the floors i always saw a gang of 4 to 6 hotel employees smoking cigarettes, cursing, horsing around like immature kids right by the entrance of the garage, it did make my old wife nervous at times .
For the entire duration of my stay the exit gate of the garage was broke and i had to struggle just to get my car out of the garage.
There seemed to be no regard or follow up of any complaint i made to the manager and on top of that two of the front desk girl employees were so rude with me and my wife that i might run out of space if i start writing about them .
Some front desk employees have their friends come and chill with them in the lobby, loitering around the place for hours and giving looks to the guests who are actually staying at the hotel.
Almost every employee starting from the manager to front desk, down to room service had attitude i have never witnessed in my life.
Why i stayed at this place for a month is because my wife was getting treatment at the Westchester Medical Center and put it this way hotel was very convenient, Location Wise.
I hope the senior management make some changes soon because its a brand name Hotel not a mom and dad type Motel !

I have worked here for quite some time now and I believe it's time to open up because I feel no one else wants to on the chance their identity would be revealed. Luckily, I recently found this website. To begin, the turn around rate is excessive in the starbucks department mainly because the treatment of manager Jeniffer. I have spoke to and observed the new hires, she has to always be right. It's her way or no way in teaching and she expects you to get it right away rather than molding yourself as a manager should for each persons style of learning. She has been manager for an excessive amount of years, but her view on things now are unconventional and of the past and you can see she doesn't like or accept change. I can speak for the majority of the staff when I say we will be much happier with someone more authentic than Jeniffer. She has already served her time. When it comes to helping guests with issues she feels the need to debate with them making sure they know they are wrong in an almost unprofessional manner. I feel also like we're under appreciated, overworked, and under paid. For the amount of time put in this job where the majority of us work 4+ years and to only be paid about 2 dollars more then the new hires is unethical for this company especially working in a resort. They should base everyones rate of pay off of experience. It is extremely hard to move up in this department and with the oppurtunity given, even the leads and supervisors rates aren't near the rates of other non corporate starbucks. It is possible to have happy employees because thats what starts with keeping the customers happy by keeping the employees happy. I'm sure this is not what Mr.Marriott envisioned!

Arrived at the delta fredericton to find out that a booking made through booking.com hadn't been changed as confirmed by email! My wife and I then had the pleasure of dealing with the rudest, most unsympathetic front desk manager, chris! This individual is not suitable for such a customer service position! He couldn't care less that we didn't have a room. He couldn't care less that delta had not made the requested change. He couldn't care less that we were being charged as no shows for our originally scheduled night. And he couldn't care less that my wife and I had to spend the night in the car! It is hard to believe that such a company like marriott is able to stay in business when it has people like this working for it. We will never stay at a marriott owned property again.

My mother has worked in housekeeping for over 20 years and she has been treated like she does not exist and often times like she is trash. My mother currently works for Marriott Courtyard on Fort Lauderdale Beach in Florida. Her current housekeeping supervisor Delilah Joseph has been mistreating her employees, with verbally aggressive tones, not allowing my mother and her Co-workers to take lunch breaks in a 8-10 hour work day, and has been docking the housekeepers time when she feels they have not cleaned enough rooms in a sufficient enough time. I believe that these women are being mistreated and neglected for all the hard work that they do to make sure your customers are coming to a clean and well maintained hotel. Please address these issues because this is not the first complaint made against this woman and before I involve my attorneys.

Hi! My name is Katherine and work in Renaissance Beijing Wangfujing hotel. And my email is kat.[protected]@icloud.com. These day I got sick and I was apply 2 weeks for recover and my manager forced me quit! And this is not the first time! Before this they used many ways wanna me quit! They let us owe hotel three days just because they want whatever staff want work or off! And when I work over 8 hours they still want me continue night shift! I love Marriott but they made me disappointed very much! Then I will never work for Marriott!

This hotel is a brand new property. It is under the general management of a michael mcfarland. Many of the workers are black and are being paid one dollar less than the whites. Many times the blacks aren't even paid. When hired by robin fletcher, they are given the option of being paid by direct deposit or by us bank focus card. They are paid every other thursday and that is when they discover they have not been paid for the last two weeks of slave labor. The workers are made by ashley from the corporate office to get down on their hands and knees and scrub the floors and baseboards all day. I do not suggest anyone go to this property for employment.

I am talking about housekeeper department first, director of service treat housekeeper unfairly and like animals and the same general manager, they do not care of people how we can care of guest and no body tace care of associate. the worst benefits is at Marriott international just cut hours for employes .my advice no one apply for jobs at this company, because it is terrible

I stayed at the Seattle Marriott Waterfront 7/15/15 thru 7/18/15 while waiting for my cruise. Late one evening I went outside to the courtyard. There were no signs anywhere that the doors would be locked behind me. I had my room key with me; however, there was no access to the inside from the courtyard. The courtyard was enclosed by fences and other construction keeping me from entering at the front door. I banged on the window showing my room key in view of the woman at the reservation desk. She would not help me or call another employee to rescue me. After approximately 30 minutes in the freezing cold, I realized that my only way in was to climb the temporary fence and squeeze through the construction to get to the front door where I was able to enter with my key. When I confronted the lady at the front desk, she admitted that she saw me, but said she couldn't leave her post. I went back to my room with scratches and bruises; I am a senior citizen.

On another note, I was charged the same price $469 per night for a tiny room; the same price as a large luxury suite. The room was way too pricy and certainly not worth it. I think I should receive a full refund due to the lock out, the tiny room at that outrages price, and the rude, unfriendly staff.

My confirmation number is [protected] on 7/15/15.

I look forward to hearing from you.

Daily calls from [protected]. Recording sald our number was picked at random for a free stay at a luxury mariott hotel, and requested to press 1. I later dialed this number and a recorded bell message said that number is not in service. I suspect a scam of some sort.

* Been a member since 2006 and was one of the very first few adopters. Initially a good experience managing to book nice hotels, was upgraded at times, bookings just a couple of weeks in advance and there was availability.
* Now things have changed. More members have been added but no proportional increase in apartments available. Insufficient holiday apartments lead to:
1. No availability in your home country even when trying to book 6 months in advance!
2. Inability to provide requested holiday slot (Christmas and school holidays)
3. Sneaky tactics asking you to pay extra to convert to points in another rewards scheme to get the apartment
4. Team Leaders and Managers unwilling to provide reasonable solutions, telling you to go for holidays when there is availability (off peak season) and not when you want to take holidays.
Bottom line is STAY AWAY FROM MARRIOTT VACATION CLUB INTERNATIONAL (MVCI).
Feel free to contact me to get more information.: Andrew.Kam.Wei.[protected]@gmail.com

We used the website www.marriott.com, when we decided to travel around the world. We found three hotels and booked them, but something was wrong and only one hotel was booked for the correct day. We found out about it too late, because the staff hasn’t warned us and we got only one email. We emailed customer services couple of times, but they haven’t replied and we lost two deposits for the hotels. Don’t risk and try other website.

When attending a marriott vacation club (Mvc) presentation in 2013, we were swept away by "fantastic, cost saving vacation possibilities." now, after two years we realize that it was nothing more than a "fantastic rip-off." one of mvc's key selling points was that if you don't like mvc after a few years, you could re-sell your points back to mvc for about 80 percent of its current market value, which typically increases 5-10 percent per year. Well, we now found out that mvc is only willing to put us on a wait list and that the best we can expect from a sale is about half of what we paid, making mvc far more expensive compared to reserving and paying for the same vacation package on their website. Our experience with mvc is buried in about 50 pages of fine print rules and regulations governing mvc and interval international exchange, written by highly paid lawyers. Unless you book a vacation the minute inventory is "released," (12 months in advance) you don't stand a chance of getting a good package during prime season. A typical example is we wanted to go to any one of 3 mvc resorts in spain or france, seven months in advance, within a three month window. Nothing was available, though on marriott's website, I could book all three with my credit card. The arbitrary rules, regulations, hassles, and long wait times trying to talk to an agent just take the fun out of vacation spontaneity. Unless you buy a lot of points, some vacations are unavailable because you can't roll over or borrow enough points before they expire. I could write a lot more about my unhappiness with mvc, but I think i've made my point. Our $30, 000 investment plus a $1, 600 annual "maintenance fee" bought 3000 vacation points, not enough to ever do some real trips we would like to have taken. Though the facilities are nice, it just isn't worth it unless you don't mind playing by their rules and willing to buy lots of points.

We bought an holiday home 2007 with Marriott vacation club when we went to France on holiday. The did not inform us that the maintenance fee was as high as over a thousand dollars per year. They also took a loan in our name with Barclays finance without informing us. We were informed that marriott will give the loan but later discovered that the loan was taken from Barclays. We carried on paying the loan back until 2011 when we could not continue as a result of some financial difficulty. We then contacted Marriott 2011 to request that they sell off the week in-order for us to pay back the loan which they refused to do and then suddenly in 2012 they decided to revoke the holiday because we couldn't keep up with the maintenance fee and left us to pay off the loan from our pocket.

When I contacted them again today I was told that they have now sold the week to someone else, this means they have sold the week twice and rip us off. We are now left with no holiday week and a loan of £15, 000 which is distressing. Please help look into this.

open house------------------------------------------------------------------------------------------------------------------

a party or reception during which anyone who wishes may visit to share in a celebration, meet a special guest, etc. I CONFRONTED J.W. Mariott Hotel, part of the chain of YTL Hotels about their bad behaviour during the chinese new year. They declared an open house. I am sure you know the meaning of open house. yoiu see how deceitful the reply. Miss Fong who is the organizer of this event had the cheek to deceive by saying only by invitation. Isn`t this deceiving the public? better don`t declare open house so we can minus their goodwill about their so-called charitable activities. I am a senior citizen and I am openly angry about this deception. Please judge J.W.Mariott and also YTL about their intentions. up to now their cowardly GM has gone overseas not to be disturbed a very convenient excuse.

I don't know how to tell you this, but innocent children have been brainwashed by J.W.Mariott Hotel's salacious agendas. Before I launch into my rant, permit me the prelude caveat that J.W.Mariott Hotel's inveracities are based on a denial of reality, on the substitution of a deliberately falsified picture of the world in place of reality. And this dishonesty, this refusal to admit the truth, will have some very serious consequences for all of us when you least expect it. If you ask J.W.Mariott Hotel if it's true that its theatrics do not pass muster by any objective standards, you'll just get a lot of foot-shuffling and downcast eyes in response. Once it becomes clear that by an odd twist of fate, with J.W.Mariott Hotel's morals, simple credos like "check your sources" and "argue the other side of the question" have gone out the window, it becomes apparent that J.W.Mariott Hotel will stop at nothing to devastate vast acres of precious farmland. This may sound outrageous, but if it were fiction I would have thought of something more credible. As it stands, it's our responsibility to increase awareness and understanding of our similarities and differences. That's the first step in trying to explain a few facets of this confusing world around us, and it's the only way to carry out the famous French admonition, écrasez l'infâme!, against its publicity stunts.

Should this be discussed in school? You bet. That's the function of education: To teach students how to purge the darkness from J.W.Mariott Hotel's heart. Let's conduct a Gedankenexperiment. Suppose we could create a hypothetical population free of muzzy-headed immoralism enthusiasts. Let's assume, furthermore, that J.W.Mariott Hotel were powerless to treat people like craven, drossy rakes. In this hypothetical situation, wouldn't we all be free to fight to the end for our ideas and ideals? Let's make this dream a reality. Let's get people to realize that the picture I am presenting need not be confined to J.W.Mariott Hotel's politics. It applies to everything it says and does.

J.W.Mariott Hotel just keeps on saying, "We don't give a [expletive deleted] about you. We just want to distract attention from more important issues." According to J.W.Mariott Hotel's distortions, distractions, and outright deceptions, anyone who resists J.W.Mariott Hotel deserves to be crushed. Fortunately, most of the people who are seriously interested in preserving our civilization know that the reality is that J.W.Mariott Hotel's intent is to prevent us from asking questions. It doesn't want the details checked. It doesn't want anyone looking for any facts other than the official facts it presents to us. I wonder if this is because most of its "facts" are false.

Wanting to misdirect our efforts into fighting each other rather than into understanding the nature and endurance of avaricious radicalism is one thing, but why would anybody possibly want to pit people against each other? Any honest person who takes the time to think about that question will be forced to conclude that all the deals it makes are strictly one-way. J.W.Mariott Hotel gets all the rights, and the other party gets all the obligations. To get even the simplest message into the consciousness of self-absorbed lackwits, it has to be repeated at least 50 times. Now, I don't want to insult your intelligence by telling you the following 50 times, but by refusing to act, by refusing to pursue virtue and knowledge, we are giving J.W.Mariott Hotel the power to violate its pledge not to cause wishy-washy subversion to gather momentum on college campuses. J.W.Mariott Hotel has called innocent children scary, flippant shirkers to their faces. This was not a momentary aberration or a slip of the tongue, and hence, we can safely say that it believes that those of us who oppose it would rather run than fight. The real damage that this belief causes actually has nothing to do with the belief itself, but with psychology, human nature, and the skillful psychological manipulation of that nature by J.W.Mariott Hotel and its snotty stooges. The irony is that J.W.Mariott Hotel's most judgmental snow jobs are also its most self-aggrandizing. As the French say, "Les extremes se touchent."

J.W.Mariott Hotel can go on saying that a richly evocative description of a problem automatically implies the correct solution to that problem, but the rest of us have serious problems to deal with that preclude our indulging in such drugged-out dreams just now. Under these conditions, I once overheard J.W.Mariott Hotel say something quite astonishing. Are you strapped in? J.W.Mariott Hotel said that space aliens are out to lay eggs in our innards or ooze their alien hell-slime all over us. Can you believe that? At least its statement made me realize that the main dissensus between me and J.W.Mariott Hotel is that I believe that J.W.Mariott Hotel is allergic to any idea that isn't confused. It, on the other hand, contends that merit is adequately measured by its methods and qualifications. J.W.Mariott Hotel's ravings are a house of mirrors. How are we to find the opening that leads to freedom? Here's the answer, albeit in a somewhat circuitous and roundabout style: J.W.Mariott Hotel's list of sins is long and each one deserves more space than I have here. Therefore, rather than describe each one individually, I'll summarize by stating that if it would abandon its name-calling and false dichotomies it would be much easier for me to make a cause célèbre out of exposing its double standards for what they really are. Now that this letter has come to an end, I hope you walk away from it realizing that J.W.Mariott Hotel plants false evidence to incriminate its adversaries.

do not believe the claims of goodwill of J.W.Mariott Hotel that they give a free meal to undeserving people about a open house. At least our Prime Minister has a better intention. He really gave an open house for Hari Raya. it was the public who treated his grounds like rubbish. but now it is your own so-called caterers and so-called waiters who are rubbish. Rubbish about your hospitality. a hotel gets its reputation from its hospitality. also its stars too. I am an angry hotel critic. you want to take the risk of stars falling from the sky? even a simple thai restaurant can do better. (ABSOLUTE THAI RESTAURANT) [HOSPITALITY with a HEART} . members of the public, in house guests and outsiders J.W.Mariott Hotel doesn`t have a Heart to serve you. tak ada Hati. {gives all 5 star hotels a bad name. please do me the favor of removing the stars.