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Marriott

Posted:    

general manager

Complaint Rating:  100 % with 8 votes
100% 8
5
Contact information:
Fairfield Inn Beckley
Beckley, West Virginia
United States
Phone: 304 2528861
The general manager at the Fairfield Inn, Beckley West Virginia, conduct for hiring and firing people is totally unexceptable for the standards that represents your standards. Mr Trent Walker has use excessive profanity and as made verbal threats when dismissing employees on several occassions and has done this not only in front of other employees, office manager and head of housekeeping but also in front of the guest at this Marriott property. I know because on several occassions I at that time was assistant houosekeeping supervisor. He was outrageous in every sense of the word. He could have told them of their dismissal and the reasons for letting them go without curssing and threating about calling the police to escort them off the property. He has now caused problems with the staff when firing employees and then bringing them back when they didn't do their jobs in the first place and then praise them for good job performance which has done the moral of those that do great jobs not wanting to perform. To whom ever gets this complaint please listen because there are only 4 housekeepoers now out of ten and the standards that you set for your hotels are not being met by no means.


Complaint comments Comments (19) Complaint country United States Complaint category Hotels

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 5th of May, 2009 by    0 Votes
I recently planned a trip with a friend to go to a Church Ladies Retreat.Well in advance, I searched several sites looking for a hotel with a hot tub.This was a mandatory must for my stay.On a few sites, there were listings for a Fairfield Inn by Marriott in Beckley, WV that listed a hot tub as an ammenity(as well as a pool).One site said indoor pool as the listing.The main Fairfield Inn site also had a picture of the pool(which was actually outside, and a picture of the hot tub.I decided to call and make a reservation.First I used the 800 number to make a reservation through Marriott.I asked a few questions, was advised by the Marriott agent that there was a hot tub, and of the rate he could give me.I decided to wait since I am a Verizon employee and receive a discount.Later I made a call directly to the Fairfield Inn in Beckley and made my reservation.I arrived the day of my stay and checked in my room.My friend and I were so excited to get down to the hot tub.We changed into swimsuits and made our way down.We stopped by the front desk to ask where the hot tub was located.The clerk informed us that they do not have a hot tub.Stunned, I looked at my friend.We were in shock.We advised the clerk of the information we located online.We were told that the manager would not be in until 7am the next morning and they could not do anything until we spoke to the manager.At this point, we were stuck at a hotel with no hot tub.We had to be on the road by 7:15, so we were forced to get ready and eat the continental breakfast in time to speak with a manager as soon as they came in.At 7am, we were at the front desk and the manager had arrived.I started out explaining that I was very upset that I had checked in the evening before expecting to visit the hot tub, only to find that there wasn't one.I proceeded to show the manager(Trent Walker) the printouts of the information found online. I received a funny look and a response "I don't know where this came from". I advised where it was found, and that the hotels actual site also shows the hot tub photo.To this he responded, "But it doesn't say that we have a hot tub on the listing", to which I replied, "That may be true, but when seeing a photo shown and the other sites stating there is one, then that is misleading". I was informed that he was the one that updates the hotel's site and that it feeds to the other external websites.He also told me that they have not had a hot tub in over a year.If this is the case, apparently, he doesn't make sure that when he updates the website, it has accurate information and current photos.The manager asked, "What would you like for me to do for you?". He said, "I can take $30 dollars off the bill, is this ok?" I must have had a look of shock on my face because he then said, "You did stay in the room, and you did eat breakfast". I of course did stay in the room and pointed out that I was forced to since the clerks advised us we could do nothing until he arrived the next morning.He said that they did not handle the situation appropriately and he would have a talk with them.I was not feeling well so I agreed to go ahead and have him take $30 off the bill.At this point, the way that the manager was defensive, and spoke condescendingly towards me, I wanted to leave and get on the road as to not be late.I decided to take that matter up with corporate.The manager was very defensive, spoke condescendingly towards me, and if I was the one trying to get by with something. In my opinion, this was the worst experience I have ever had with a hotel and hope to never have one like it again.So for anyone out there looking for a hotel with a hot tub THIS HOTEL DOES NOT HAVE A HOT TUB.Hope this helps
 17th of Dec, 2013 by    0 Votes
i am trying to attach some more attachments like contract, receipt of accomodation invitation letter and so on.. please go through it and kindly reply me


 17th of Dec, 2013 by    0 Votes
This is a scam. If it was actually from Marriott, it would be sent from a Marriott email address, not a live.com address. Marriott didn't send this.
 11th of Feb, 2014 by    0 Votes
oh sorry sir. it seems some one was trying to make fool of me. by the way am so sorry for disturbance to night, and also thanks for alerting me.
 11th of Aug, 2014 by    0 Votes
I want to say Thanks for this Golden chance invitations !, so that i will attach and send my CV on your e-male addres
in precise way let me introduce my self my name is Tadewos Dasta Minamo, now a i am 23 year old and i was hold first Degree in Business Management from Welayta Sodo Universty in 2012 with 3.22 grade from graduation time still to day working on central (National) Bank of Ethiopia at Junior Bank examiner position currently i have 2 years experience for farther check my CV which is attached on your addres my telephone number (+251916151425)
i is grateful for your response at your earliest convenience.
Thanks !
 13th of Sep, 2014 by    0 Votes
My name is Ahmed Rafiq Saad of Egypt my age 23 years holds a Technical Institute Tjarysna 2010, and currently I am in the Faculty of Commerce for the third year in the rest of Lee one year until I get the certificate I Wajid dealing with the computer and worked in the accounts and I have the experience I have so far not looking forward to work makes me proud builder I wish you a successful Hsab Give me an action is possible I will be the owner of a large fortune if I traveled Canada can contact me on my phone 01124399910
I wish to be your good opinion, and I hope that the Trdoa at the earliest ... Thanks
 23rd of Sep, 2014 by    0 Votes
my name s saikou jammeh i really need this job i was ad technical institude i learn IT i want to know more about dis hotel..
 14th of Oct, 2014 by    0 Votes
am dee flex i heard that you want a worker at hotel in canada dee flex is my facebook name a friend call mana marguette told me that so i want to work in your hotel thanks i will be hearing from you in facebook or contact me +233554461779
 15th of Oct, 2014 by    0 Votes
I well be very delightful if u give me the Chance to work with u.
 25th of Oct, 2014 by    0 Votes
This is My CV I Alsameeha Essam am 24 years old holds a Chazh baccalaureate and on the driver's license one who beautiful body and I have experience in the trade and Zbouk and Sports also perfected the English and Spanish language only, and my dream is to work in Canada. I hope you help as he have next to Travel.The phone number is 212633092171 and thank you very much
 25th of Oct, 2014 by    0 Votes
I Essam Alsameeha from Morocco holder nationality Moroccan holder on Chhazh baccalaureate and holder of the driving license and Chhazh in football and Chhazh Tdhirabouaph in bodybuilding as one who experienced in the field of commerce and sport and I have a body slim and handsome as I am an expert in the analysis of anything, especially in the field of sports and Thanks


 28th of Oct, 2014 by    +1 Votes
good afternoon
they really appreciate this offer want to be part of your team so send them my CV so please rebicen and what for you are the ones who decide. my name is on COLOMBIA JESSIKA BLANDON live and I am 25 years and TECHNOLOGY IN BUSINESS MANAGEMENT.
and my only goal is to work.


 22nd of Nov, 2014 by    0 Votes
my name is lamin drammeh, from the gambia, in west africa, i am 19 years old, i am a drawing artist, i really like to apply this job because i am awfully active to do this kind of job including: swiping the ground, entertaining people, protecting the children, serving, give nice face to people. actually, i was going across and i found this message i really appreciate the message and it is lovable, i really like to work. my father was a trader but, now he is sitting down without doing nothing because of lack material to improve his job, so i want to do just to make him happy, my phone number is: +2203792528. thank you very much.
 22nd of Nov, 2014 by    0 Votes
good day, this is humble i see the inployment note, i am good in bouncer" and well build body, so i am in need of the work, thank you, replay me with, alikerichardhumble@gmail.com
 1st of Dec, 2014 by    0 Votes
me parece raro que me llego un coreo con esta direccion torontomarriotthotelcanada.worker@live.com ofreciendo oferta de empleo en canada
 7th of Dec, 2014 by    0 Votes
Hello i am maqsood ali from Saudi Arabia i want to waiter job in the best hotel
 23rd of Feb, 2015 by    0 Votes
hello mam/SIR morninq and evninq im jaspher onq from philipines 21 years old i need a work in waiter ihave xperience in aphilipines i
really appreciate this offer want to be part of your team
 9th of Apr, 2015 by    0 Votes
hi, Im man 21 years, from morocco, need work asap, email hamzabboy94@live.fr
 16th of Apr, 2015 by    0 Votes
Hellooooo my name is abdoulie from the Gambia I wish to work with in Canada, my email is abdoulie3088@yahoo.com.and my number is 3133790.

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