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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:54 pm EDT
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Marlboro trip to the er because of fsc

I have been a Marlboro Menthol smoker for years.Ever since I started smoking the FSC cigarettes thing haven't been good for me.I have contest mucus that is unreal.I wake up once to twice a night drowning in it.I have been to the ER because of these cigarettes.I have been suffering with chest pain and congestion that the doctor blames on the cigarettes.I do not have a history of this and I know for a fact it is because of the FSC.(btw dr just says quit)I also now suffer from head aches and sometimes a upset stomach.Not to mention I have to relight my cigarette at least once or twice every time I smoke.My cherry falls off and also bad bad cotton mouth.This isn't right.I feel everyone needs to pull together and sue these mugs.I am thinking about talking to a lawyer.It say's I can attach a photo.If I started spitting all my mucus into a glass jar and took a picture of it and posted it.You'd be amazed how much there is(gag me).I'm not even a heavy smoker nor a chain smoker.Never have been.I'm a healthy woman.I don't even smoke in my house.Anyway Marlboro has lost two faithful customers.We now roll ours and get more taste then Marlboro brands.I SAY TO HELL WITH FCS

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Update by fsckillsus
Apr 21, 2010 1:34 pm EDT

Well said allseeingeye..lets consider banning alcohol because of all the related deaths per year.This board isn't for children stripedtigress.We are all adults and are legally aloud to buy cigarettes I do believe.Why not go find another board that is based on anti smoking rights because your barking up the wrong tree.I don't blame myself for anything btw.Only thing I blame myself for is wasting the space to reply back to you.

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AllseeingEye
Ocean Springs, US
Apr 21, 2010 12:14 pm EDT

Maybe you should start! The whole idea of fire safe is stupid and contradicting instead of rejecting the idea of people smoking perhaps you should embrace it and provide places to put buts in public, till then deal with us complaining about being forced to switch to a sucky *** product yet again imposed my uncle sam

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10:39 pm EDT
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Marlboro - fire safe cigarettes

Since about a month ago, I noticed my Marlboro Lights tasting really bad, and hurting my lungs . I started noticing that I cough alot more while smoking, and afterwards. I then noticed that my cigarettes keep going out on me in two different spots on the cigarette as i'm smoking it. Then my wife told me that Marlboro has started a new line of cigarette...

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9:57 pm EST
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Marlboro marlboro cigarettes rcip

I don't like the new r.c.i.p in my marlboro cigarettes. They don't
burn right and ashes and sparks fall off and burn your skin and
lit end falls off in pieces of fire.Ashes are always falling off a lot
easier than they used to. they go out if you got one hanging out
of your mouth when your doing stuff or talking to someone or
left in the ashtray. It's like your description about speed bumps!
THEY ARE A PIA (PAIN IN THE ###!). Burn like a badly rolled
joint!. Bong's, pipes, one hitters and hookas (waterpipes) etc.
PUFF-PUFF-PASS! not good when your cigarettes go out !.
smoke, smoke that cigarette! don't let it go out it sucks big time!

"get chai!" cigarette ashes just fell off on my sweat jacket!
#!*?. What a mess!. I can't even do my total ash of a 100s
cigs. without dropping ash! oh no what to do!

chai goes on & on but getting the good chai-chai'ed chai-in out
NOW it's time again! LOL
sincerely, Denise G. "the naples imp"! thats me! have a good one!

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KERCH
McKees Rocks, US
Mar 12, 2010 2:57 pm EST

I wish other smokers would get together and challenge this . Or are we going to wait until people start developing illnesses from it by then it will be to late for others do something now.

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11:15 pm EST
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Marlboro - fire safety cigarettes

I started noticing a problem with my cigarettes, they wouldn't stay lit, relighting the cigarette would cause ash and sparks to drop on clothing/surrounding areas and burning anything it dropped down on (including my hands/fingers, etc. I began coughing more and more. I mentioned this to a friend who informed me about fire safety cigarettes. First of all, I...

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9:22 am EST
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Marlboro fire safe cigarettes

The FSC cigarettes are probably worse for us. What exactly have they added to the cigarettes? Some horrible chemical no doubt. I think we have a right to know what the implications of smoking this stuff is. I have found a store that still has the "old" non FSC cigarettes. Once they don't have them anymore I am going to buy Chantix and quit. The tobacco industry has screwed up. Typical Government BS. The Government can't create jobs, fix the housing market problem or Immigration either. What do we expect? Does anyone know if they have changed regular tobacco? I might try rolling my own if they didn't add some nasty chemical to plain old tobacco.

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10:30 am EST
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Marlboro taste

Just recently the taste of Marlboro Lights 100's has left a minty like taste on the roof of my mouth. I purchase my smokes by the carton and the last 2 cartons have left this "taste" in my mouth. I know they came out with a "Special Blend" that has the same effect. I didn't purchase these but sampled one from a friend. What the heck is going on? They mess with the paper now the taste? I'm not a happy camper. Has anyone else experienced this?

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fisher123
Newtown, US
Mar 21, 2010 2:30 am EDT

i noticed the same thing at around the same time. i was a huge fan of marlboro light 100s going through a pack a day and then i got a pack and the whole cigarette tasted like filter. i could barely smoke them and thought i got a bad pack, but i still got the same filter taste every drag on my next pack. i switched to camel filters but now am thinking about trying out a marlboro light 100s pack for old times sake. i hope they dont taste as terrible as they did those last two packs, i miss them

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Marlboro fire safe cigarettes

I have smoked for over 13 years and I would like to thank you for finally messing up your product to the point that it is too disgusting to continue to use! First of all you shouldn't have done this without ample warning. I actually went to the dr to find out why I was having so many terrible head aches and stayed sick to my stomach. My dr had to tell me about the new FSC crap that was going on. So again thanks for helping me to quit!

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8:59 pm EST
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Marlboro stale

I always buy two cartons of marlboro box [reds], per week! This past week they were stale! They would not return them so I a stuck with smokes that are stale! Nee d some kind of re burstment or coupons for a couple cartons and packs! I want to stay wit marlboro but lets see wht happens

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akoostik
Ottawa, CA
Jan 23, 2010 10:05 pm EST

call customer service, last time this happened to me, they sent me a coupon for a free carton;
they just ask that you send in the packaging

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11:30 pm EST
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Marlboro fire safe cigarrettes illness

I have smoked for 15 years and have rarely been sick. Last February I was visiting family in Kentucky were FSC's were already mandatory. Within 2 days of smoking FSC's I got a violent earache that stayed with me for 17 days. When FSC's came to North Carolina I unknowingly bought a carton of them and again developed a SEVERE EARACHE. I have been unable to find any Non-FSCs since. I have not been able to hear out of my right ear for 9 weeks. During this time I have also experienced DIZZINESS, NAUSEA, BLOOD PRESSURE SPIKES, EXCESSIVE DIAHREA, SHORTNESS OF BREATHE, and SEVERAL MINOR BURNS ON MY HANDS. I have also noticed a change in my vision (probably from looking at the flame more often to relight). FSC's taste incredibly bad and have increased fire starting potential.

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6:55 am EST
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Marlboro fsc sucks

I will be finding another cigarette brand to smoke, cause the stuff used to make fire proof cigarettes has made my brand (Marlboro medium 100's) most unenjoyable and very nasty. They also drop off little peices of firey paper, that has not stopped burning when hitting my carpet covered floor. I will roll my own straight from the barn, before I will buy anymore fsc cigarettes. If you think it will make people smoke more or keep smoking, you are wrong! If you think it will keep teenagers from starting, again you are wrong! What it is going to do is ruin the tobacco industry, & put a whole lot of farmers out of the buisness of growing tobacco, and on welfare! I hate them! Fsc are wrong & hurtful! Goodbye to all fsc products.

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Marthaxyz!
Livingston, US
Mar 23, 2010 4:20 pm EDT

I am very unhappy with the new fire resistent cigarettes.

I'd like to know who's idea this is ?.

I bet the president doesn't get these. They are just for the public. It isn't fair to do this to people who have smoked your cigarettes and are addicted to them and have no choice but to buy them.

Why would you want to do this to us when we have lined your pockets for centuries?

Martha Hughes

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Marlboro fsc cigarettes

My first complaint is why can I not find the ingredients of FSC cigarettes on a credible site such as the CDC?

Second... If our government is going to put in place a law that forces individuals to smoke a cigarette that is even more harmful to the body...Why is there not a FREE in therapy (in patient) for people who have an addiction to cigarettes? Seriously all there is out there for people who would like to quit is a prescription and a good luck from the doctor. This addiction should be treated like any other addiction. It is a drug! At the very least the government can pay for the prescription in full on top of paying for cognitive therapy.

Third... When I have tried to smoke FSC cigarettes it causes my throat to feel as if it's on fire!

Fourth... My lungs feel worse then ever before and it only takes smoking two FSC cigarettes. I am not saying two packs I mean two cigarettes!

Fifth... I am losing my breath.

Okay... the simple answer is to quit smoking. Did I mention I have an addiction. Try telling an alcoholic there is a case of beer in the fridge with a little poison in it. I bet nine times out of ten he/she will drink it because they don't know how to beat the addiction!

Sixth... Why did our government pass this law? I was told it was to cut down on house fires.

The answer is simple... Offer FSC cigarettes and regular cigarettes. Offer a cheaper deal on the FSC cigarettes. House insurance can make people pay more if they are a smoker. If someone burns their house down from smoking and they had told the insurance company that they do not smoke then the insurance simply doesn't pay.

There needs to be a credible site that states what type of chemicals are in the cigarette. It also needs to state what each chemical can do to the body. If we want to keep our kids from smoking then we need to educate them and hope for the best. As a child I was only told smoking was bad for me. I was never told why. Yeah yeah I might get cancer. Have pictures of people in the hospital bed, pictures of unhealthy lungs, a video of an individual that has throat cancer and now has a whole in his/her throat. All of this should be on one credible site and easy to find.

Stop forceing people with addictions to inhale even more harmful chemicals!

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CarrieECigs
Hendersonville, US
Jan 16, 2010 11:27 am EST

A lot of people would answer your 6th question as population control. You can make your own cigs and/or vape e-cigs as alternatives to the awful FSC cigs. If you'd like to see what works for me (and hubby) it's on my blog at http://greensmokeelectroniccigarettes.blogspot.com . Good luck to you! :-)

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3:49 pm EST
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Marlboro fsc cigarettes paper

As a smoker no one asked me my opinion if any changes were a good idea or not. But I can tell you know that if cigerettes were hazordes before there even worse know. the cigerettes are giving me headaches, a consant dry throut and the cherry on the cigerette falls off constantly. I think its great that you inform people that cigerttes are no good for thier health but this isnt going to make me stop.
Because of my complaints, I was notified by a friend on the change in FSC paper on the cigerettes. But certain most people do not know about this. I can see a law suit coming your way. Because of the fire falling off everytime you have to re-light one of these smokes. I understand that warnings that you give the none smokers but what about the ones that do? I have already burned a hole on my bedding, clothes and my bestfriends car. the first time I thought it was just me not payinng attention but know I see its not me and this so called better brand of paper. This is a warning, I for see this being a big issue. Tami Henry. [protected]@yahoo.com

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Sihee
riverside, US
Jan 16, 2010 2:48 pm EST

Yes the symptoms sound familiar. Sore throat, dry mouth, respiratory infection, chills, fever, body aches, headaches . Most doctors would say you have the flu or maybe strep throat. My doctor doesn't know what I have and I have had these symptoms every since these fsc cigarettes have been on the market. The tobacco companies have a bad reputation with telling the truth in the past. Why should things change now. Maybe when the American people quit buying their products and start growing and selling their own. The multibilion dollar tobacco industry will understand that we don't need them. Even if it means another product gone to the black market. The American smoker will change and get their untampered cigarettes one way or the other. The tobacco companies would be naive to think that smokers would not know the difference in their product. These things are making people sick and should be banned for health purposes. The public should have been informed prior to their poisoning from this tainted merchandise. Any one care to talk about long term effects. Within 4-6 weeks of these fsc's I have had these symptoms develop and I am normally a healthy, active person but these symptoms seem to be lingering. I plan to grow my own tobacco and sell it, whether legal or not. If I am going to [censored] with cigarettes, I want to do it on my own terms

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Marlboro fsc

Fire Safe Cigarettes are neither fire safe nor cigarettes. They are terrible and potently more harmful than anything they are trying to prevent . The cigarette companies should have emailed or sent out letters telling us this was coming and letting us get our State Governments on board in killing this crap. It has made me want to run for State Representative on repealing this idiocy. FSC are more dangerous to our health than non FSC cigarettes. They don't make me want to quit, they make me want to fight. More people smoke than all the people who voted for Bush or Obama. It's not a partisan issue it's a smokers rights issue. It's time for ALL Smokers to stand up and fight back.

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Bonnie Murphy
Gaines, US
Oct 29, 2009 8:29 pm EDT

I just experienced the new FSC this past week. Yeah, it distinguishes too quickly, however, my main concern is that its choking me to the point of coughing so violently I have thrown up and have peed my pants on several occasions. I am a 41 year old female that should not have to wear Depends undergarments because of this new cigarette. I called Phillip Morris today as a matter of fact to question this concern, and they told me they have not had ANY complaints of this concern, only the concern of the cigarettes going out too fast. They asked me if there was anything they could do for me, and I told the gentlemen he could send me coupons for Depends. I went and bought a pack of Winston Lt. 100's and smoked them just fine. Is it not bad enough that us smokers are killing our selves in the long run, the government has taxed us up the rear so we will quit smoking and are they now trying to speed up the expiration date of our lives by using this FSC? I think Phillip Morris was blowing smoke up my ### to pacify me in our conversation.

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jeffwigg
Jacksonville , US
Feb 12, 2010 10:13 am EST

Hopefully someone will get on board to repeal this STUPID issue.
Like the CEO of Phillip Morris!

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12:10 pm EST
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Marlboro taste like crap

This is disgusting, paper burning with a brown ring around it, going out 2-3 times a cig? Plus i feel sick from it headache and nausea. What the hell is going on? I have smoke Marlboros for a long time and now i have to switch to what? Any suggestions? I am addicted to nictotine ###'s now changing the cigs to make you sick?

How can they do that and rise the price?

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Marlboro new paper

WTF!?!? Recently I noticed that my Marlboro Medium 100's were extinguishing themselves and I had to puff harder on them. I normally purchase only the "box" packs, but my retailer was out and I had to get a "soft" pack instead. The cashier said, "These are the old ones anyway so you won't have to worry about them going out." I was not sure what he meant but did ask and was told about the new "FSC" label and that the cigarettes would go out on their own and didn't taste the same. I HATE this change and wish that PM USA would not mess with a good thing. This may be a subtle change to some, but for me it has nearly made me change brands alltogether. Some notice of this would have at least been helpful.

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Do something real
Boca Raton, US
Feb 26, 2011 4:24 pm EST

http://www.fda.gov/AdvisoryCommittees/CommitteesMeetingMaterials/TobaccoProductsScientificAdvisoryCommittee/ucm180906.htm
Contact the agency above who actually regulates Cigarettes in this country

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Marlboro fsc paper

The new FSC paper on the cigarettes are suppose to be safer but in reality they are more dangerous for the simple fact that when you do have to relight the cigarettes, you end up losing a big chunk of the tobacco because of the fire ball it produces. That fire ball will fall onto you, your clothes and will either burn you or start a fire. I don't know how this so called "New Fire Safe" paper could be anything than more dangerous. You should at the very least give your loyal customers the choise to choose which type of cigarettes they prefer. What happened to freedom of choise? There are alot of dissatified customers that will not buy Marboro cigarettes and if that is not enough you will also have law suits for the danger of fires and people getting burned. Not a wise choise to change the paper and not give your customers a choise. You should reconcider and at least give your customers a choise!

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Virginia Slims FSC Cigs Suck!
, US
Jan 03, 2010 7:42 pm EST

FSC Virginia Slims Regular Lig, on [protected]:36

If, I choose to smoke it is my right. It should be my right not to be made sick with the chemicals they are adding to my brand. Or, all brands.

The issue here is not safety, because you still use FIRE to light up.

Paying $60.00 a carton and being made sick to my stomach, headache, burning sinus and sore throat are just few new bonuses the state of Florida has given me.

I understand that I am being treated like a criminal if I go in public, even outdoors to smoke. I expect that from all the non-smokers or reformed smokers.

But, this is pushing smokers too far. I resent the fact that I had to find out the hard way. IT IS NOT FAIR!

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agleb02532
, US
Dec 30, 2009 11:06 am EST

Hopefully someone at Phillip Morris is reading these complaints...These new cigarettes are dreadful, I plan on changing brands after thirty years if they do not address this problem...

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sissy68
Blue Ridge, US
Dec 22, 2009 12:27 am EST

Well said! I totally agree. Give us a choice...it's our money!

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5:43 pm EST
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Marlboro marlboro medium 100's

I just want to start by saying that this is NOT a complaint. My boyfriend and I have been smoking Marlboro Mediums 100's for a few years now. We have been trying to switch to different brands for the primary reason of trying to save money. We first noticed the problem of the cigarettes going out with the Camel lights. I personally thought that we bought a bad batch or something. So we finally resorted to returning back to the Marlboro Mediums. After a few weeks I started to notice that the same issue was happening with these too. At first both of us were annoyed at the fact that we were spending all this money on cigaretts that were not staying lit. We were both talking to each other one day trying to figure out if this was a bad thing the tobacco industry was doing or was it reasonable. We came to the conclusion that is was actually nice if you think about it from this perspective that i would like to share with everyone... My boyfriend and I have the tendincey to smoke a cigarette in the bed right before we go to sleep for the night (not the best decision in the world, but hey, nobody is perfect) and sometimes after we both light our cigarette we fall alseep with it still lit sometimes... well if you put two and two together you can realize that sometimes we burn the bedspread. So we came to the conclusion that with the new cigarettes the tobacco companies have made, its less likely to burn and destroy the bed and other items in the house. We both applaude the companies for their idea. We both think it's great. and for all the people who are upset about the money your complaing about wasting on your cigarettes... why don't you just quit or deal with it. they are actually trying to help you people out. so before you start knocking their ideas... put yourself in their shoes... or try to broading your thinking on the actual reason why they are trying new things. Thank you for listings. hope this changes some of your minds or broadens your minds instead of just thinking about yourselves.

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EssieMae2
, US
Feb 01, 2010 2:57 pm EST

Obviously you are both too stupid smoke anyway thanks to ###s like you thousands are being poisoned by toxic chemicals added to keep ###s like you from killing yourselves it used to be called natural selection

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Marlboro fire safe cigarette

I am an african american man who switched from Newport full flavor to Marlboro Light I live in South Carolina, and these things suck it burns more like a joint rather than a cigarette. Switched to back to Newport Light and its burning now! I really did not like the after taste, i agree with saving lives anyway possible how about raising cigarette taxes and lowering prescription and health care cost. I wonder if we are trying to save lives or saving insurance companies cash. Better yet they could be trying to lower the public population. Who knows.

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EssieMae
, US
Jan 29, 2010 1:10 am EST

We Won't Be Your Fools
Host:
STOP FSC Fire-Safety Cigarettes Sells
Network:
Global
Date:
Thursday, April 1, 2010
Time:
7:00am - 10:00pm
Location:
Statehouses in all 50 states

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Sihee
riverside, US
Jan 16, 2010 2:47 pm EST

Yes the symptoms sound familiar. Sore throat, dry mouth, respiratory infection, chills, fever, body aches, headaches . Most doctors would say you have the flu or maybe strep throat. My doctor doesn't know what I have and I have had these symptoms every since these fsc cigarettes have been on the market. The tobacco companies have a bad reputation with telling the truth in the past. Why should things change now. Maybe when the American people quit buying their products and start growing and selling their own. The multibilion dollar tobacco industry will understand that we don't need them. Even if it means another product gone to the black market. The American smoker will change and get their untampered cigarettes one way or the other. The tobacco companies would be naive to think that smokers would not know the difference in their product. These things are making people sick and should be banned for health purposes. The public should have been informed prior to their poisoning from this tainted merchandise. Any one care to talk about long term effects. Within 4-6 weeks of these fsc's I have had these symptoms develop and I am normally a healthy, active person but these symptoms seem to be lingering. I plan to grow my own tobacco and sell it, whether legal or not. If I am going to [censored] with cigarettes, I want to do it on my own terms

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5:25 pm EST
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Marlboro cigarettes burn funny

Well, I'm glad to know I'm not the only one having problems keeping my cigarettes lit. Reading these complaints and seeing the dates make me thankful I haven't had this problem sooner. Just got my first carton of these Fire Safe smokes, Marlboro Ultra Light 100's and I'm having a hard time keeping them lit. I've been a loyal Marlboro customer for too many years. As most of you, I have battled with the wife and kids about smoking. Knowing the dangers and health risk I still chose to smoke because I ENJOYED a good smoke. I also use to enjoy a good ole Coke. When they changed the formula, I kicked my Coke habit. Now it's time to kick my smoking habit. Thanks Marlboro for taking the enjoyment out of smoking.

Randy B Me

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Channon
Ladosn, US
Dec 09, 2009 5:42 pm EST

I agree I have been a Marlboro smoker for 30 yrs and have always enjoyed them, They no longer taste good and I have decided to just quit, why continue to smoke what no longer is enjoyable due to the taste?

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Marlboro - fsc

You people should be sued. The new fire safety cigarettes are awful. If you didn't want to make cigarettes, then quit so people could find another brand, this was a terrible thing to do to people who have paid such a high price to be a customer!! These are more likely to start fires than the old ones, the fire falls off and they taste like chemical...

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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