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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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11:44 pm EST
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Marlboro marlboro gold beyond

Last night I bought a packet as usual, just to open it this morning to find out that it has spots all over and the tobacco seems to be less in it. This is ALL of the cigarettes. Very dissapointed with it as this is not the first time it has happened to me. The pack was still sealed and if it got 'wet', it wouldn't have gone through the plastic. I had cigarettes which was left in a cooler once, and was the actual cigarettes was not damaged - only the packet itself. Not very impressed!

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6:54 pm EST

Marlboro southern cut cigarettes

I smoke these regular! Tonight i went to light a smoke and felt something sticking out the side! At first i was just going to smoke it thinking a piece of stem or something happened to get through your filter/ quality control system no big deal. Then i began smoking it and it poked me! I pulled it out with me teeth to find its some kind of shuck of some kind of seed that has needle like thorns on it! What the hech are you putting in my ciggarettes!

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10:51 am EST

Marlboro marlboro gold beyond

I bought myself a few packs of Marlboro gold beyond and the one pack was sealed but only had 18 cigarettes in them and the second pack I opened the cigarettes were burning out fast and the tobacco came off the paper. The third pack I opened the cigarettes kept burning my throat and had a very off taste to it. Now I've smoked Marlboro gold beyond for the past 2 years and never have I had this problems before.

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9:30 am EST

Marlboro marlboro red

Good day.

I am writing in complaint of a packet of Marlboro 20 red that I purchased on the 14 February 2017 at a petrol station in the area which I reside. Several cigarettes in this pack, whilst being lit and smoked on, had almost a quarter which just incinerated in a hiss/poof leaving a nasty taste for the rest of the cigarette.

I would like a reimbursement for the bad experience had by the worlds number 1 brand in cigarettes

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6:23 pm EST

Marlboro store refusing mobile coupons when stores listed on the website

I been trying to use my mobile coupons at a local location to me an they keep refusing to accept them however the store pops up an says use coupon here this has happend on a aweful lot of occasions an its really very inconvenient because I have to often go out of my way to be able to use them which ends up costing mmore money out of pocket please consider what you may be able to do to resolve this situation location Duncannon, Pa Thanks for your time an consideration

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7:51 pm EST

Marlboro marlboro menthol 72's

I have bout 3 packs due to the 3pk special.
I have smoked these cigs for about 3 yrs only cigs i smoke, but the las 3pks were defective or something because i kept feeling like i was puffing air, aure enough. At a closer look at all remaining cigs left and they are con broken like i thought. There is actual wholes on the tip of the M & O's tha can be barely seen. Can some one please get intouch with me about this. I still got remaining cigs for proof

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1:30 pm EST

Marlboro marlboro 100s

I bought a pack of stail cigarettes from the store buy my house have been smoking this brand for years and im disappointed at the price they are this shouldnt happen is there anyway to get a refund or a coupon for a free pack i dont want to switch brands but i dont wont to spend my hard earned money on something im not satisfied with this has only happened once before and dont wont this to happen again

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10:19 am EST

Marlboro marlboro midnight menthols

To who this may concern:
Hello I am 29yo tosha, I have been smoking marlboro smooth shorts since they first came out in which will always be my #1 type of cigarettes, but as of last summer when I seen marlboro midnight's on the shelf I thought i'd try those (I am the type to try anything that's new) well upon buying them everything was good, I loved them, but, the past few months every gas station (I've gone to over 3dozen) here in missouri every pack i'd buy were ungodly stail! I've talked to management at the gas stations and even waited for the shipment to unload before buying them but still i've got the same result! Sometimes the smooths are the same way! Can you please explain why this is? Would you please fix this problem? I really enjoy your new flavors & brand! I do not want to change please! Thank you!
Sincerely,
Tosha, st louis mo

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9:16 pm EST

Marlboro marlboro black 100

I have been buying Marlboro Black 100s from Crosslands Market in Los Molinos California everyday for the last 3 months. And everyone of the packs I bought have only had 19 cigarettes. I have talked with them they said they would talk with their distributor. But I want to make my complaint with you. I open the pack at the register and have them count them. I thought at first it was just a fluke. Maybe your machine was out of alignment. But it has been carton after carton. Every pack having 19 cigarettes. I would like to know what is going on. Should I switch brands?

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8:47 pm EST
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Marlboro marlboro red

I would sincerely like to thank the ### at Marlboro who decided that the cellophane packaging's strip (where you pull to unwrap it) had to be moved to the middle of the packet from where it was just below the lid section. Now it happens that you have a one in two chance to strip of the wrong halve of the cellophane and then you have to struggle to get the cellophane of the top halve. Great stuff man, you are my number one ### of all time.

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9:09 am EST

Marlboro marlboro special blends 100

I purchased a carton of marlboro special blends 100 and when I got home I opened the carton and it had marlboro lights 100 in it. Tried to take back but since I didnt have my receipt they won't change them out. I have been a smoker for 20 yrs. Never has this happen. They are like smoking air. Im so disappointed in this. The money I spent on this carton just to have to do it again is just ridiculous. What can I do about this? Please help the price of cigarettes are not cheap.

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4:30 am EST
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Marlboro trying to sign up

When I get to the last step of signing up it says ccn required... every question for is answered and the are no places being highlighted and nowhere is there a ccn spot.. all I would like to do is sign up with Marlboro as I was told it was awesome you get stuff in the mail and I spent money on Marlboro cigarettes every day. So could I please get some help so I am able to sign up. Thank you

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6:58 pm EST
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Marlboro stale marlboro smooths

I bought several packs of Marlboro smooths in the last few days from multiple states and everyone of them have been stale, it gives me an instant headache and sick to my stomach...im tired of buying and then having to toss them out due to this...is there anything you can do about this. Seems like your reps don't check the stores anymore and your letting stores sell out of date cigarettes

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4:07 am EST
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Marlboro marlboro double fusion

I have been smoking Malboro blue ice for the last 2 years . Today the shop did not have my cigarette so I bought Marlboro fusion. I am very disappointed in the blue bubble inside that cigarette as it does not taste close to icy cold or menthol. I had two cigarettes thinking only one might be faulty but no I was wrong. Terrible cigarette very disappointing! I don't want to bother smoking the rest.

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5:11 am EST

Marlboro distribution of marlboro beyond

To whom it may concern,
I am a Lebanese citizen. My complaint is about the distribution of the product Marlboro Beyond (Iceball filter). As I am a loyal to Marlboro, recently this line of cigarettes (Beyond) seemed to be not found in the local supermarkets, furthermore its price has been multiplied by 1.5x. The red filtered marlboro pack of 20 cigarettes cost 2.3$ while the marlboro beyond costs 3.3$. My question is, is marlboro responsible for the lack of distribution regarding this brand to my country? Or there is a monopolistic chain of suppliers that are holding their stocks in order to sell it for a higher percentage of profit? As a loyal customer still buying your product for whatever the price, I humbly demand for your concern regarding the matter. Thank you in advance.
Best regards,

Majed Joseph Mouawad

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5:36 am EST
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Marlboro marlboro ultra light 100

I've been smoking marlboro ultra light 100s for year's. Over the last couple months, (purchasing packs from several different locations) the cigarettes have an awful chemical taste. The chemical I can relate it to is ammonia, and it's causing me to cough & feel ill. I switched to marlboro special blend 100 a, and don't encounter this problem. Anyone else having this issue?

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2:56 am EST
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Marlboro silver cigarettes

To whom it may concern,

I have purchased a carton of the silver. There is a cigarette in the first box I opened that has a misplaced filter label which is causing the filter to be loose. I'm not sure if there are more cigarettes in the pack with this issue or with any of the other packs.

Look gorward to your feedback.
Nicole du Toit
+[protected]

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5:20 am EST
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Marlboro marlboro gold beyond

Malboro gold beyond is by far my most favorite cigarette to smoke. I smoke about 5 packs a week and a few days ago I got a pack where a lot of the cigarettes were not menthol. I don't know if this was a factory error or what happened, but it was highly disappointing. I feel that you guys should check the cigarettes better and make sur they all have menthol balls. I was camping for new years and only had that pack, I couldn't get more so I wasn't able to enjoy my smokes.

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2:41 am EST
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Marlboro damaged marlboro red beyond cigarette in package

I bought a pack of Marlboro red beyond 2 days ago (31 December 2016) and when taking out the second to last cigarette it had been badly damaged even though the packet was kept closed in my backpack for both days. I did not see the damaged cigarette before last night, as it is unusual to take out and inspect all cigarettes before smoking.

I expect an apology and a form of compensation for this inconvenience as I am a loyal customer and expect better service now and in future.

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8:19 pm EST
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Marlboro the product I have received the last 2 weeks...

Hello, I am writing alittle upset.. I don't know if you changes the glue you use for the cigs boxes, the last two weeks I have buy a carton of cigs a week and every the last 2 cartons I bought, as soon as you take off the plastic wrap the whole box lid flops open from the sides and front, which makes my cigs kinda stale by the time I am done smoking the whole pack.. I hope this gets correct or I will have to change brands... Sorry thanks for your time...

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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