Complaint Rating:

Company information:
Mann Bracken
ONE PACES WEST SUITE 1400
Atlanta, Georgia
United States
Phone: 800-8173214
mannbracken.com

On 10/10/06 I came to an agreement to settle on an unsecured loan with Chase Bank, which they turned over to Mann Bracken for collection. I spoke with a rep (Ms Evans) who advised me I could settle for $1545.56. I mailed a check on 10/11/06 via USPS ExpressMail (tracking # showed it was received and I got delivery confirmation) which was received on 10/12/06 and cashed on 10/16/06. She promised the debt would be settled and I wrote on the front and back of the check that once cashed the debt would be settled.

On 10/17/06 I received a letter from the National Arbitration Forum stating that a document hearing would be held--Mann Bracken was to send them a letter stating I had settled the debt.

On 10/27/06 I received a signed letter from Mann Bracken stating they were holding a hearing as the next step to filing for a judgment against me. On 10/30/06 I received a phone call from Mann Bracken (678-801-2399 their Atlanta office#) they violated FCC regulations by calling to harass me, because on
8/29/06 I mailed a 'cease and desist' letter to their office via USPS Express Mail (tracking# showed it was received and I got delivery confirmation).

Also I had tried to settle the debt before by mailing a check to their office via USPS Express Mail (once again--tracking# showed it was signed for and received) on 7/7/06, but they never cashed it. I called them on numerous times, every rep lied to me saying that they never got my check but on the USPS website it was received.

Finally after I sent the 2nd check, they returned my 1st check--I received this by mail on 10/20/06 (it was mailed on 10/16/06 by the postage on the envelope). This debt is SETTLED! I would like the phone calls to stop and the arbitration claim to be dropped. They have violated FCC regulations by continuing to contact me via phone and mail after I sent a C&D letter and by lying about not receiving my 1st check and holding it without cashing it.

If anyone knows how to stop these idiots please tell me! I have already filed complaints with the BBB and the FTC, but that doesn't even seem to go anywhere.