Malleries has a 100% authenticity guarantee & they apparently screen shop owners before they are allowed to sell on MALLERIES, however I imagine that once the site manager gets comfortable with the shop owner and a few good transactions from them they slide through the system & get away with selling counterfeit items! I had to contact MALLERIES over 5 TIMES until I had Lauren, the operations manager, finally contact me. She took my complaint very lightly and asked for an authentication from a reputable authenticator. I do not trust online authenticators bc they cannot see or touch the bag physically so I took it to a consignment shop to have them authenticate that my purse was in fact not authentic & I had them write me a formal letter. See below.
I filed a dispute with paypal & it seemed like it was taking forever so at the same time I had my credit card co file a chargeback and I got a provisional credit (still waiting for shop owner to try to dispute that, she typically responded within hours on my paypal dispute, however my credit card company has precedence over paypal...it's been 3 days & she has 10 days to respond). I would be very careful if you are going to buy on this site! The manager didn't do jack for me...the shop owner's shop went from being a recommended seller on the 1st page of "Recommended sellers" to like the 7th...that's all they did, just knock her a few pages! Absolutely ridiculous!!!
LOOK AT THE PICTURES BELOW...THE TERRIBLE PAINT JOB & STITCHING!!!THERE WAS BLACK DYE ALL OVER THE PURSE FABRIC!