Complaint Rating:

My HTC touch just stopped working. It hangs while trying to access sms, I could not pick up calls and practically could not use the phone. All this only around 6 months after the launch.

I gave my HTC touch for repair at the authorised dealer –Cellucom in Dubai on 1st March 2008. I still have not got my phone back The phone gave up on me at a very crucial stage which caused enough and more agonies which I won’t get in to now.

When I went to the vendor with the problem, the manner in which they raised their hand and put me to the repair dealer was surprising since they acted as if they got nothing to do with it after the sale.
I gave my phone for repair and didn’t hear back from Cellucom for almost 10 days and I followed up with a call. I was told it is not ready. After a day or so I got a call from Cellucom saying it is ready for collection. I went there and to my surprise I was told it is not ready yet, and that I will be contacted when it is ready. Again no news and I called after almost a week. I was told that it is ready. I rechecked if that is the case and narrated the earlier incidence of false alarm. The agent said they will check and call me back. Till now I have not heard from them. I was told the delays happen if the fault is major. I have lost all hope and confidence in the product and now even if I get the phone back after repair I wont be confident using it.

I requested a refund of my money. The cost at the time of purchase, was AED 2299, the vendor was Jumbo Electronics- UAE . HTC HQ assured there will be a solution soon. This was a month back and till date there is no news from them either