Malaysia Airlines
reviews and complaints

for the past several years,
all of my new suitcases came out with deep scratches
my zipper's lock is being cut and it is impossible to lock my suitcases anymore
my stuffs that i wrapped with plastic were being torn all of them
the things that they took out were put back into different plastics
delicacies that i brought home were crushed into powder and it was impossible for me to enjoy them anymore

i LOVE going to malaysia but it is impossible for me to go there anymore unless there is another airline available other than the f-ing Malaysia Airline

We booked our tickets online to fly from India to Australia on Malaysian Airlines. Our travel plans changed and we had to cancel the tickets. OCT 2017 1) We were asked to contact the bangalore office. 2) The bangalore office said contact Chennai office 3) I called Chennai office and the person is asking me why bangalore asked to contact them… what the F*** do i know… i’m just doing as im told. 4) he asked me to contact Bangalore office 5) Bangalore office asked me to send a photo copy of my credit card… I said I am not sending any photo copy of my card as they can go and use it anywhere… why cant they use the card that was paid… they said if you want your money send the card or piss off 6) I send a picture of my card and i was told Delhi office to process and should have the money by end of Nov End of Nov… I am in the travel industry as well and not sure why it should take 4-6 weeks to do a bloody refund… Early Dec.. I called the Australian call centre… They said they cant do anything… and asked me call India and be nice to them… Dec 23rd 2017… its been 8 weeks since this started… I keep sending emails to the indian offices and dont get any response… I want to complain to somebody in Malaysian Airlines… and there is nobody you can complain to… basically they are saying… “Get F**cked”… Never Malaysian Airlines again!

I bought 9 tickets from Malaysia Airlines using two seperate credit cards. They did a double transaction on each card. The first transaction amount was the exact ticket price. The second transaction amount was a similar amount, less by about a hundred dollars. It caused my credit card to go overdraft and there were no available funds for me to pay my bills. I then had to pay off my credit card to be able to pay bills on the internet to meet the bill payment due date.

I contacted Malaysia Airlines complaints centre and they blamed the global booking system. I don't understand what that means because I bought tickets previously from other airlines using credit card and didn't have the problem. Because two of my cards got blocked I ended you having to pay $4000 + $3000 in cash to make some immediately necessary purchases, bills which I could have otherwise done from my card.
I would really appreciate you help in this matter.

I get into the flight and sat accordingly as the boarding pass, the steward ask me put my back pack into the cabin and i rejected. i put it under my feet but when the flight start to fly the steward told me that the back pack cannot put under the feet and he take away my back pack and put it on the last cabin. On the half way i saw the steward open the cabin look for something.

When the flight arrive my friend opened the cabin, i stand behind her, i saw her open the cabin and take out her back pack and i also take out my own back pack, after that we walk into airport terminal when we waiting my baggage i open my back pack and i can't find my handphone and when i opened my wallet all my cash money are gone. I believe the steward steal my handphone and cash money...because no one touch my back pack only the sterward...and no one sit behind us.

On June 23, I made an online booking for 4 persons to Ho Chi Minh, Vietnam October 21 - 25. I entered the date I wanted and clicked on 'Lowest Fare' type.

I was then shown the available trips and picked my desired time. After all the necessary information provided I confirmed my ticket at a total of RM5468 and filled in my credit card details. MAS then sent a confirmation e-mail regarding my purchase. After rechecking the mail, I realized I had made a mistake of the return date and immediately called their hotline. I would be liable for an additional RM50 per ticket change, which is fine and went ahead with it.

Within minutes of this occurrence, I decided to go back into their website and did a separate but identical booking and to my horror, the total was RM2748! Instantly I called their hotline again to explain the matter of price changing in a matter of minutes when I clearly selected their lowest fare option.

The operator informed me they could not rectify the situation but I would need to take it up with their IBE SUPPORT department and only reachable by e-mail. I then shot out an e-mail to [protected]@malaysiaairlines.com on Friday explaining what had happened and did not hear back until late Monday after sending out a second e-mail.

A staff by the name of Surinder of the Business Support Center replied saying my first e-mail was not received due to the wrong address (I rechecked and did not make any mistake). He mentioned they are unable to entertain my request of reverting to the lowest fare (RM2748) from the original (RM5468) due to the TERMS & CONDITIONS.

MAS FAILED to recognize although I did not choose for the 'Flexible Fare', I did however chose the option of 'Lowest Fare', which was NOT the case.

I proceeded to the MAS Penang office on the ground floor of Menara KWSP and spoke directly with a staff. I gave her my booking details and she herself was surprised why I wasn't given the lowest fare (RM2748) from the beginning.

She reiterated the only department that can help with my situation was the IBE SUPPORT, who will not entertain my request.

The stark difference of my ticket and what is cheaper available prompted me to cancel the entire trip and MAS is charging me RM800 for all four tickets as a cancellation penalty.

This is obviously very misleading and very disappointing. For budget airlines to practice this is understandable, but for a national carrier is ridiculous! I will not rest my case until I am absolved and getting my FULL refund.

Hi
To whom it may concern
I board malaysian airline flight no mh 0132 and mh0172 from nz to india on 17th june. I was happy with my first flight from nz to malaysia but really very dissatisfied with flight no mh 0172 from kuala lumpur malaysia to delhi.
I was travelling with my 10 weeks old baby and didn’t get cot/bassinet for my baby in flight mh0172. I requested several time to crew members but they were busy with boarding the passenger and asked me to wait and wait. At last in whole journey I have to hold my baby in my arms which was just impossible. With no choice that time I was holding my baby which result me stomach ache at the end and bad arm sore when I reached my home. Even my baby was unwell due to unrest and it took several weeks to both of us to recover from that pain. I can provide you medical documents as well if you need further.
Evenly a kid knows that mother of infant need bassinet seat but surprised your staff was unaware of that. Your incompetent staff issued seat with bassinet to some other passenger who was not carrying baby and I suffered in whole journey. Crew members in flight were uncooperative and bad-mannered too.
Hope you can solve this matter wisely and remember I paid for a comfort journey not for holding the baby in my arms.
My travel detail are as under;-
Date of journey 17.06.2011
From auckland to kuala lumpur
Flight no. Mh 0132
Seat no. 11 a name sood / richa mrs
Infant name sharma / arnav mstr
From kuala lumpur to auckland
Flight no. Mh 0172
Seat no. 17 f name sood / richa mrs
Infant no seat / cot/bassinet name sharma / arnav mstr
With regards,

Richa sood
E - mail - [protected]@cardinalchem.com
Mobile +[protected]

I was travelling with my family on flight no.MH714 from Denpasar to Kualalampur on 13.06.2011. I booked my asian vegetarian meal well in advance for 7 passengers of my family.During the food service airhostess served different meal and said they have no asian veg meal due to the fault of ground staff of malaysia airlines at Denpasar. I requested the air hostess ( Ms.Domg ) to get me the complaint book or feedback form so that I can put my complaint to the seniors. Despite of giving me the feedback form she called the other host from the back cabin, who threatened me not to ask for any complaint or otherwise I will be in a problem.Such behaviour of ur staff will tarnish the image of ur company one day and you will be empty handed without customers travelling with you.I dont think or expect any action from the worst airlines like yours.
ArunGupta ( [protected]@gmail.com )

Dear sir/madam,
This with regards to my return ticket from bangalore - kuala lumpur-melbourne which was booked on the 18th march 2011. Ticket no: [protected]. I had to postpone my ticket to a later date due to unavoidable circumstances. I was travelling with my son wo had turned 2 on the 9th may 2011. I had visited the malaysian airlines office on residency road in bangalore on the 27th may and informed them that I would like my ticket to be booked for the 6th july. I met a lady - ms soorya and was informed by her that the ticket needs to be re-issued as my son had turned from an infant into a child. I agreed to this and the amount quoted to me was rs 16, 000. I had requested for time till the 3rd june as I was not prepared with the amount right away. The booking was made on the same day-27th may. I received a rude shock on the 3rd june when I went to the office to make the payment. The person who I had interacted was in the office but didn't come forward to meet me at all and I was made to wait for a long while after which I was informed that I will have to pay rs 22, 545 for the ticket as there was a hike in fuel charges on the same day as they claim that the circular was received just that day. I am truly dissapointed and upset with the service as the least bit that they could have done was inform me about the hike as my ticket was already booked. It is very disheartening to go through such an experience with an airlines of such repute. I request you to look into this matter. I surely will not be making use of this airlines again.

My wife got a malaysian airline flight from delhi india to brisbane, qld.
In delhi malaysian airline employee on checked in counter deposited her three baggage but he attached only two receipts/tags instead of three due to his lazyness. And wife travelling first time so she didn't know how does it work? She thought that employee is experted that's by she didn't ask him anything. He was so lazy. When she arrived at brisbane airport she got her two bag and didn't find her third bag. Then she went to malaysian service counter for help. I was with her that time we was trying to explain. But that ladies was so rude didn't listen to us. I am very frustrate with their service. It is so bad. I e-mail to malaysian airline about lost bag but they didn't response. So suggest me what I need to do now? Thanks

I had booked tickets to fly to Malaysia & Singapore. I week later the rates are slashed to the extent of 30%. I had rebooked in the same flight at the new rates and cancelled the old booking. Inspite of no loss of business, the airline still charged me the cancellation fee. I agree that when the ticket is cancelled the airline may suffer loss and hence the cancellation charges are justified. But when there is no loss of business, then why they should charge this penalty? Also, the amount in our case worked out to Rs.10, 000.

This feedback is regarding my very bad customer experience with malaysian airlines and air side transit hotel during my stay in kuala lumpur airport on may 3rd 2011 from 6.30am - 8.00pm malaysian time.

We were given room no 183 in air side transit hotel, klia. On entering we found that very basic amenities like, bottled water, soap etc were not available. We informed the reception about the same and they mentioned that it should there inside the fridge. When pointed out that water in the fridge is not available, they impolitely told us to drink water from the tap.

Further more, malaysian airlines and airside transit hotel klia staff were aware that myself and my wife are being assisted with wheel chair and in spite of having known this fact they did not provide us with any room service to assist with meals/tea or coffee. How can you expect a wheel chair assisted passengers to walk long distances to get such amenities without help ?

The scene was pathetic as we had no other alternative other than to walk down without any wheel chair assistance to get our food.

Is this the kind of service malaysian airlines provides to the aged passengers ?

At the very least the malaysian airlines customer service staff should have notified me as to what facilities is/not provided at the hotel during transit. (We are travelling for the first time overseas and obviously we dont know what facilities will/will not be provided. )

The bottom line I am not at all impressed with the hotel service arranged by malaysian airlines.

From now on, I would not recommend any of my friends or relatives to opt for malaysian airlines as the malaysian airlines has no control on accommodation that they provide for long distance travelers who need to transit via kl.

I would appreciate if you could let me know as to what corrective measures will the malaysian airlines will implement to avoid such pathetic situations again in the future.

Flight number: mh 128 / mh 180
If requested I can provide the ticket details and reference number

Thanks
Mohamed yacoob sharieff

I have booked a trip home from Australia to Ireland 6 months ago and paid up front for it, now with a mere ten weeks to go have be sent changed iteniary from malaysian airlines which is a total balls up and basically ruines my plans and there is notting i can do about it ... even the insurance wont let me claim the cost of the trip of nearly 10, 000 dollars because you cant claim if the airline changes your flights ...W.T.F... why do we have insurance ?... after reading some of the compliants about malaysian airlines on here i am not looking forward to the whole experience and i was staying in KL on the way and penang on the way back...NEVER AGAIN !... Do you ever get sick of being ###ed over by multinational companies !

Here is my letter of complain to malaysia airlines on february 7, 2011:

Attn. To the manager
Malaysia airlines
[protected]@malaysiaairlines.com

Dear sir or madam,
I 'm writing this letter to complain about an incident related to food safety on my connecting flight between kota kinabulu and taipei (My original departure point and destination was buenos aires and taipei, respectively) , flight number mh0068, on 17th december, 2010.

During that flight, a meal was served and I started eating the cooked food, and then when I ate the chicken mayonnaise salad I figured it out that it was warm, so after that I left the entire meal without eating anymore. Afterwards, just before the flight attendant came to remove the tray, I discovered a black spot on the salad and it was a worm of about one centimeter long. I was astonished and surprised by the incident and I felt bad for the other passengers as they have just finished eating the meal.

The flight assistant was also shocked when I showed her the salad and returned the tray, and then she offered me a new meal but I rejected it. I asked her whether the plane had a cold chain or refrigeration equipment and she answered in the negative.

As a nutritionist, I believe this is a very serious incident because the inadequate condition of the infrastructure of the aircraft will probably lead to outbreaks of food-borne illness and put in grave danger the life and well-being of all passengers. This situation is a matter of concern and urgent changes must be made by malaysia airlines.

I would appreciate a reply from you and I also expect that appropriate action is going to be taken by malaysia airlines.
Yours sincerely,
Ana cl

I flew from Jakarta to Osaka via Kuala Lumpur with Malaysia Airlines (MH) on 9 January 2010. Arriving in Osaka this morning, 10 January, I could not find my accompanied luggage. I need that luggage badly as my suits, clothes, conference documents, cellphone and camera batteries and many others are in the luggage. I am about to give speeches in a conference in Kobe on 11 and 12 january and should return to jakarta on 13 january. I was informally informed by an official at Osaka airport that the luggage was left in KL. The lost and found at Osaka airport tried to contact MH in KL and persuade them to send my luggage with other carrier so I could get my luggage at least on 11 evening. No positive response from KL. My office in Jakarta tried to contact MH in Jakarta, but negative response from KL. I am frustrated here. And nobody from MH has tried to contact me to explain what has happened. How come this airline is so irresponsible? Malaysia Airlines is so unprofessional! I really hope my luggage can be sent to Kobe as soon as possible, and I would be able to receive it on 11 January. william s, portopia hotel, kobe. sent 10 January 2010, 17.30 Kobe time.

hello,
Here i want to express my disappointment to MAS as what had happened to me on 26/12/2010 from Jakarta to KLIA and to Penang on 26/12/2010. When I'm arrive in Penang airport, i can't manage to find my baggage and my baggage are lost. I and other 2 friends check in all the baggage to gather from Jakarta straight to Penang. Both of my friends get their bag but I'm not. I make a report at the Airport (report number PENMH7277*) Each time when i call and asking about the status, they give the same answered, they still waiting response from KLIA and Jakarta. And in one of my phone call, they talk to me as I'm disturbing them. They start to rise their voice. I'm really disappointed. When i make a report, they never call me until i call them to ask what is the status of my baggage. After 3 day, they call me and tell me that they cant manage to find the baggage. they ask me to came to the airport make claim. They said the claim only 20USD per kg but all my things inside the beg are about 1000USD. This really destroy the image of MAS as one of the world class airline.In fact, this event cause lots of damages on me in term of emotion and unnecessary expenses. Until now i never heard anything from them about the status and I'm very frustrated with the services from MAS. I will make a police report and complain to the customer services as the things are not settle yet. I will sue MAS if they insist to pay all the damage on me because there are an important document of my works inside the External Hard Disk inside the luggage. Hope MAS will take note on my complain

Just today 30th dec 2010 afternoon, I noticed my checked in baggage lock is broken. One & only gold jewellery's were stolen. Rest ornaments are there. Additional to that a medical file is also missing. I checked in my bag in beijing t2 airport for the flight mh371, 29th dec 2010 morning. I arrived in bangalore by mh192, 29th evening 11.45pm. I didn't recognize that my checked in baggage lock was broken in the airport. They broke it very cleverly. I hope they screen the baggage, they saw the jewelery. They broke only one zipper. My baggage have 2 zippers on the same line so that each can be zipped & locked individually. They took only gold, 1 chain worth 1, 40, 000 inr & 1 bracelet worth 30, 000 inr. There were also some ankle chain (Not gold) , they didn't take it. They allegedly open the bracelet box took the bracelet & kept the empty box back. I knew I made a blunder stupid mistake keeping gold jewelery in check in. Still its airlines responsibly to deliver my stolen jewelery & medical file back to me.

Unnikrishnan suryaprabha
Baggage tag
Etkt 232 [protected]
+[protected]
[protected]@gmail.com

I booked my ticket online on malaysian airlines website. everything was fine untill i tried to print out my tickets next week after i booked it and shocked that return dates are not what i booked in for. it was the default date when you enter your going date.

So i called malaysian airlines and explained to them that there is something wrong they refused and blamed me for this her wording were " Sir, you select your dates on online booking we dont". being an IT professional i decided to research the website and found that their website had cookie problem which was changing dates back to default date on confirmation. so made a clear video shot of their website showing exactly what happened. so i wrote to their IT support department and they refused as well saying "The history was checked and there are no errors found in booking this is a clean transaction."

So i replied "Have a look yourself. I am sending you video shot of incident happened with me" and then they decided to do further investigation and after few days

"we were unable to see the video clearly because the video was too small. However as advised by our technical team, we are confirmed that there was a glitch or error in our website during your transaction."

But for all this what i got "Thank you for communicating with us and sorry for all inconveniences."

1. Their website is a mess. You cannot always see which flights are available. Then when you look for information on a basic written synopsis of films, all you get is a synopsis of one or two and video trailers. Where is a basic text synopsis on all films showing on a flight if someone does not wish to watch the videos? Where is the information indicating if breakfast, lunch and/or dinner will be served on the flight? Try checking online for over a day only to be told their site has technical errors. Their site has had various technical errors for years.

2. Some of their customer service agents are appalling. One gave me attitude and told me that the links to the trailers work. Who said they did not? I asked for a text document with the synopses. This same person told me the website did indicate which meals were served. She sent me a link. All that the link indicates is that a flight has at least one meal. It does not indicate how many or whether these are breakfast, lunch or dinner. Another agent told me they could not check me in telephonically when the website kept refusing. A third agent told me they could check me in telephonically and said that she had done so. Who knows what will happen when I arrive at the airport.

3. They changed one of the flight numbers without telling me. This is not ahuge inconvenience as the flight time has not changed, but why did they not communicate this? I have a connecting flight from Kuala Lumpur to Manila. I found out one day before leaving that Malaysia Airlines had unilaterally put me onto a much later flight. They did not cancel the first one - they are still selling tickets for it. I had booked and paid in February for a flight in December. What gives them the right to push me onto a flight that leaves about five hours later? I do not even know yet if they have also pushed my companion to the same later flight. The service agent insisted I had booked the later flight even though I have a physical ticket in front of me for the earlier flight. I had to phone the travel agent so they could try to fight with Malaysia Airlines. I am supposed to be getting all sorts of things ready today. Instead I am sending e-mails to all and sundry to try to get a response so that Malaysian Airlines will fix their botch up. Tomorrow I leave for Kuala Lumpur and then Manila.

Malaysian Airlines is clearly nothing like a five star airline.

A friend helped me to book a round trip ticket from Kuala Lumpur to Taipei using her credit card. On Jul 25, 2010, upon departure from Taipei back to Kuala Lumpur, my friend was with me while checking in waiting for the agent who checked me in to ask for her credit card to prove her purchase of ticket. But the agent did not request for any proof of credit card. Upon arrival in Kuala Lumpur, I was held by the malaysian airline agents and insisting me to show them a photocopy of my friend's credit card or pay for a new return ticket. On the e ticket, it says :"For security reasons, the following are required upon check-in or ticket reissuance,
failure to produce these documents may result in denied boarding:
1. Photocopy or actual credit card used for the online purchase(s).
2. Photocopy or original photo ID of the credit card holder." Not AFTER you board the plane and actually arrived at your destination.
So I was forced to pay for a new return ticket. The following day, the MAS agent contacted me and asked that I send a photocopy of my friend's credit card so that he can refund my newly paid ticket. An issue was initiated on the 13th of August 2010, I was told that the it would take a maximum of 3 months for the refund to revert back to my credit card. It's been 4 months now and I've not received a cent from MAS. Now the agent is asking me to provide them with my credit card number again so that they can confirm that they actually processed the right credit card. I just want my refund back, how hard is that?

My name is Disaro Jack, student at UCSI University-Malaysia, I left Malaysia on thursday(11/11/10) at 01:20am and arrived in Botswana yesterday(11/11/10) at 12:30pm and i was so stressed that all my friends found their bags at the SSIA airport in Botswana but i ddn't find mine, it is a black I-polo bag, it is pulled..it is locked with a black small padlock..i was coming from Malaysia through Johannesburg to Botswana..i checked-in at Kuala Lumpur International Airport at 11:00pm(friday) and boarding time was 00:50am, then i was told by a man at the check-in counter that i will find my bag in Botswana and also that in Jo'burg i just have to show them the boarding pass nd i did that when i got in Johannesburg ..right now i dont have clothes even toiletries...my shoes are inside the bag..i have only the clothes i wore when i was coming to Botswana!please help me get back my bag...my passport number is N904756., i am a Motswana..my phone number is [protected], my flight was MH203, seat 24H, SEQ 91, Gate C14.ill be more thankful if u can return back to me as soon as possible..i really want my bag coz i cant live without what is inside the bag!