Complaint Rating:

Company information:
Seattle Coffee Direct
Lubbock, Texas
United States

I ordered a special $4.95 offer from this company offerring 2 bags of coffee, 2 mugs and 2 tumblers. Little did I know, they charged $5 for EACH thing, not for them all together. So, instead of being charged $5, I was charged $25. Then on top of that, I was also charged $38.95 for some subscription or something. I sent 2 packages back I received and cancelled my "Membership" as they call it. I called 5 times and the first 4 I was told they just hadn't received my packages. When they did receive my packages, I would be refunded. EVERYTIME I was told I would be refunded. The 5th time I called, the lady explained to me that this is a subscription service and I should have read the terms and conditions more closely. They do not offer refunds, just store credits. I tried arguing that I was told 4 times I would get my money back, but she stood firm that I only get store credit. This company is a major scam and should be put out of business for fraud!