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I paid over $400 for a ceramic platter and over $260 to ship from Siena, Italy to the US. It arrived damaged. Shop #5 used Mailboxes Etc (MBE) to ship. MBE used FedEx. FedEx denied the claim since there was no damage to the outside box. Shop#5 and MBE have offered no settlement or replacement, and are now not responding to my emails.
The complaint has been investigated and resolved to the customer’s satisfaction.
Brought in wind chime (not overly large) on 01/14 for Priority mailing. Tracked package via USPS when package didn't arrive. Found out that this poor example of a delivery service took 9 days to bring it to the post office according to the tracking info. Wasn't checked in until 01/23.