Complaint Rating:

I placed three subscriptions of magazines from magsforless.com starting March 2006, but none of the magazines ever showed, yet my credit card was billed almost immediately.

I used their online customer-service form to inquire about the magazines. Two or three days later, I received a reply from a "Megan Richards" saying that there was some technical glitches and my subscriptions did not go through. The message assured me that she would be rushing a subscription for me.

I waited for another two months before I realize something was still wrong. I filed another inquiry about a later subscription, and guess what? Almost an exact message from this "Megan Richards" came back, saying that was a technical glitch and she would rush another order for me.

Having worked in the IT fields for most of career, I realize that the email was most likely generated by some automated computer. I found their phone number on the credit card statement, but no one was there to pick it up, and the messagebox was full so I couldn't even leave a message (it wouldn't have worked anyways).

Even if it were true, that there were indeed technical glitches, I don't think they should be allowed to do business. Imagine every time you go to an airport to checkin and are told that due to some tech glitches, you flight reservation didn't go through. How many times could this happen before that airline got sued? Probably very few. Yet magsforless.com is still alive and kicking! If they have so many problems, someone ought to stop them from doing business until they have solved their problems!

But the story gets better. In November, I received an email from their customer-service VP named "Andrew Melville" who gave me the assurance that my concerns would be addressed. I fell for it. I filed another customer inquiry according to his instructions int he email. Then nothing happened, again, for another 2 months. On Jan 11 2007, there was another email from this Andrew Melville, which stated that "I wanted to personally confirm that all your concerns were addressed to your satisfaction by the customer service team here at MagsForLess."

I felt being insulted. So I wrote him (if he is real) back, saying that I was surprised to hear from him again. Then I told him that I think of magsforless as nothing but a scam, a fraud. Then I said the only way to change my opinion is to see my magazines being delivered, and I asked him to give me an acknowledgment upon receiving my email. But just as I thought, an automated computer wouldn't give me any acknowledgment.

So I want to file this report and let everyone know what a shameless fraud it is. Stay away from magsforless.