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MagsForLess.com Complaints - Buyers beware!

Review all MagsForLess.com complaints

MagsForLess.com
Posted: 2006-10-04 by S. R.  [send email]
Buyers beware!
Complaint Rating: 95 % with 21 votes
I ordered a renewal of my Sports Illustrated subscription on March 9, 2006 since it was to expire by July, 2006. Sports Illustrated has no record of being contacted about this renewal.

I have emailed this company several times and have received no response. The phone number listed above is an answering machine which gives the following message: “Thank you for calling. Goodbye.”

According to the New York Better Business Bureau, there have been several complaints vs. this firm. In checking opinions.com, numerous people have also complained about not receiving their subscriptions. BUYERS BEWARE! At this point, all I want is my money back.

S. R.

Details:

magazine subscription serviceMagsForLess.com

location: 41 West 72nd Street, 10G
New York, NY 10023
Phone: 888-259-8401
Fax: 877-571-2464

detailed complaint

Order ID:
131480

Order Status:
Order Completed

Date Ordered:
Thu 09 Mar 2006
Comments United States Magazines & Newspapers
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
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MagsForLess.com - Never received magazine!
MagsForLess.com - Never received my order!
MagsForLess.com - No product delivered, no refund!
MagsForLess.com - NEVER BUY FROM THEM. THEY ARE SCAM!!
MagsForLess.com - FRAUD! FRAUD!! FRAUD!!!
MagsForLess.com - They never sent me magazines i paid for!
MagsForLess.com - Never received 6 magazines!

Comments

 Sort by: Date | Rating
 1045 days ago by M Jones  [send email] 0 Votes
I ordered 4 magazine subscriptions from MagsForLess and paid everything upfront. After 60 days of waiting I contacted customer support and was told that they had up to 90 days to get the magazines to me. After 90 days I contacted them again only to receive an email that told me all 4 magazines were on backorder. I find this highly unlikely being that these were 4 very popular magazines (Road and Track, Backpacker, Motor Trend and Hot Rod). After I received this sorry excuse I emailed customer support again requesting a refund. I’ve gotten no response yet and I’ve email customer support 5 days in a row. The magazine subscriptions this company claims they can sell for unbelievably low prices is not worth the trouble, STAY AWAY!!!!
 1038 days ago by Kim Scott  [send email] 0 Votes
Please, feel free to contact me concerning any problems or concerns you have with your magazine order with magsforless.com. I will work very hard to correct the problems and resubmit your order or refund you. I look forward to helping you in anyway possible.

Sincerely,
Kim Scott

kim@magsforless.com
 1005 days ago by Jenny Blue  [send email] 0 Votes
Stay far away from MagsForLess.com. Very poor service and no magazines. I received an email from SoftwareProjects.com telling me my refund would be posted in a few days. Right I am still waiting. Stay away from both companies.
 998 days ago by Frank Stevens  [send email] 0 Votes
This company is a damn rip-off!!! I just contacted AE to get a refund. Also lodged a complaint with the US Postal Service.
 995 days ago by Magsforless Is A Fraud  [send email] 0 Votes
I am now in the same situation. I placed an order for Shape, Fitness and US Weekly on 9/29/06 and today it is 3/1/07 and I have received ONE Shape magazine back in December and that is it. I paid $70 for the three subscriptions total, which is great, IF I received them. DO NOT WASTE YOUR HARD EARNED MONEY - THIS IS RIDICULOUS. I tried contacting them so many times now I've lost track. I am going to report them to the Better Business Bureau this week.
 995 days ago by Mike Becker  [send email] 0 Votes
Avoid MagsForLess, My1Mag, and AlmostFreeMag!

On 09/29/06 I was charged $33.90 for a two year subscription to the New Yorker magazine. I ordered the subscription online through magsforless/my1mag (same company). The website indicated that the magazine would arrive in 4-6 weeks. On 11/10/06 I sent an email to "Andrew Melville" requesting information on why the order had not been filled. Later I received a form letter saying the problem was fixed, and was offered a 10% discount on future orders. I attempted to gain additional information (such as expected delivery time) from "Andrew Melville" through "questions@magsforless.com"—but my emails went unanswered. I attempted to call their "customer service" number (888-720-6298)—but their voice mail was "full" and indicated customers should call back. I called 5-8 additional times as the weeks passed, but the voice mail was always "full." Therefore I decided to wait the 4-6 weeks for delivery. On 12/05/06 I sent additional emails to company and filled out online complaint/order status ticket. "Meagen Richards" emailed me on 12/06/06 from the online ticket, saying "I do apologize for the inconvenience. I located the order you are referring to and was able to identify the problem with getting your subscription processed. The issue has now been corrected. I went ahead and personally resubmitted your order to the publisher and put a rush on it. You should receive your magazine within the next 4-12 weeks. Thank you for your patience and cooperation on this matter. I'm glad we could get this resolved and look forward to assisting you with your future magazine subscription needs. Best Regards, Meagen Richards, MagsForLess Customer Support." On 12/06/06 I also received an email from "Kim Scott," whose email address I found from other angry customers in a threaded discussion forum at "slickdeals.net." This email from "Kim Scott" says "Hi, I found your order. It is still processing. It seems to be processing correctly, not sure what is taking so long. Would you like to continue to wait for it. [sic] Which could possibly be 4-6 more weeks or I can refund your credit card for the full amount. I am sorry for the frustration this has caused you. I look forward to your reply. Thanks, Kim Scott" On 12/06/06 I responded to Kim that, "I'd really like you to process the order" and receive the magazines, rather than the refund. On 12/06/06 she confirmed my message by writing "Hi, ok thats [sic] great. Thanks for letting me know." By 01/20/07 the magazine had not yet arrived. I sent an email to both "Kim Scott" and "Meagen Richards" asking them to contact me via my cellular phone (supplying them with the number)--the only response I received was from "Kim Scott"--she wrote (on or around 01/21/07) "Thanks for contacting me. I would be happy to refund you via PayPal if that is acceptable to you. I do not have access to your credit card information at this time. Also, if you wish I can also resubmit your order normal delivery time for resubmissions is 4-8 weeks. Please, email me your current PayPal email address and I will take care of your refund immediately if you wish..[sic] I look forward to your reply." On 01/22/07 I called all five numbers listed under the BBB website for the company; none but the fax number was connected. I left a message on the voice mail of the number listed as the fax (212.217.0028) but am not sure if this is still the number for magsforless. At this point, being frustrated, I called the New Yorker magazine subscription department to see if they had any record of Magsforless trying to fulfill my subscription. "Nicky," who works for the New Yorker subscription service department, stated that Magsforless was barred from selling subscriptions of the New Yorker--they do not have the authority to sell the magazine! After checking the Magsforless website (on 01/22/07) they still claim to sell subscriptions to the public. (01/23/07) I was told: “I submitted your request for a check to be mailed to you. Please, allow 7-10 business days for delivery. Please, let me know when you receive your check.” The check has not arrived and I have attempted to tell this company this on the following dates via email: 02/03/07 & 02/07/07 & 02/11/07 & 02/12/07 & 02/15/07 Big surprise—no response! I have started the process of disputing the charges with Visa today (02/15/07) Latest update: (02/19/07) I had the following response from the company, “Dear Mike, I do apologize for the inconvenience. I was able to locate your order in our system and confirm that indeed there was a problem processing your order. I canceled your order and personally initiated a refund to your account. You should see the refund posted to your Paypal account.”—This is very unusual as the company does not have my paypal information on file (I paid via Visa credit card). I responded on the same day via email, asking “How do you have my paypal account information on file? This information was never provided to your company!” then asked for a check to be mailed (as we had previously agreed). As of 03/01/07 I have not heard back from the company.

If you've been "burned" by this company, please file a complaint with the BBB. Here are some emails that might be helpful:

Active Emails:
bbb@magsforless.com
kim@magsforless.com
questions@magsforless.com
meagen@magsforless.com
questions@almostfreemags.com
support@almostfreemags.com

Questionable:
joel@magsforless.com
BBB@almostfreemags.com
Kim@almostfreemags.com
info@almostfreemags.com
meagen@almostfreemags.com
joel@almostfreemags.com
andrew@almostfreemags.com
Rhonda@almostfreemags.com
questions@my1mag.com
info@my1mag.com
meagen@my1mag.com
joel@my1mag.com
andrew@my1mag.com
Rhonda@my1mag.com

If you have an active phone number for the company I would LOVE to hear from you!
 991 days ago by Deedra R  [send email] 0 Votes
I wish I had done my homework on this company before ever ordering. I previously ordered from another discount magazine service over the internet with no problems. This time, Mags for Less was cheaper. I suppose anything that looks to good to be true IS. A two-year subscription to Marie Claire magazine was placed in SEPTEMBER 2006 and still nothing, not even an email response from this company.
 959 days ago by Brianna F  [send email] 0 Votes
I placed an order on Dec. 28th, 2006 for 3 magazines:

Field & Stream
Readers Digest
Outdoor life

Total: $25.83

It is now past the time they were due to arrive. I e-mailed the company yesterday directly from the website. I clicked order status and was able to directly e-mail them from there. I received a response today from them: (The following is exactly what they sent me). My response is for an immediate refund. I do not have a good feeling about this company.

E-MAIL FROM MAGSFORLESS.com on 4-6-2007:

Resolved by Meagan - MagsForLess Support Apr 6, 2007 16:09 EST

Dear Brianna,

I do apologize for the inconvenience. I located the orders you are referring to and was able to identify the problem with getting your subscriptions processed. The issue has been corrected.

I can go ahead and personally resubmit your orders to the publisher and put a rush on it. You would receive your magazine within the next 4-12 weeks. If you do not want to wait any longer I can issue a refund to your account. Please let me know which you would prefer to do.

Thank you for your patience and cooperation on this matter.

Best Regards,
Meagen Richards,
MagsForLess Customer Support
meagen@magsforless.com
http://www.magsforless.com

For immediate answers to your questions, we welcome you to visit our FAQs at:
http://www.magsforless.com/faq.cfm

You may also lookup the status of your order anytime at:
http://www.magsforless.com/ordering.cfm

I am going to file a complaint with BBB.com and also with my credit card company.
 953 days ago by Chris Daly  [send email] 0 Votes
How can we file a complaint against these crooks and put them in jail? There web site is still out there, This is ridiculous.
 945 days ago by Dmitriy  [send email] 0 Votes
I was ripped off by MagsForLess.com too. +1. Same story as others.
 942 days ago by Annemarie Cornell  [send email] 0 Votes
Wow! I thought i was the only one having problems with this company. After reading everyone else's complaints I have come to this realization- I'm out $16.20 and will have to order Popular Science from the publisher and will NEVER AGAIN order from magsforless.com.

Annemarie Cornell
 942 days ago by Jenny L  [send email] 0 Votes
If you feel that you have been defrauded by MagsForLess.com or any of its affiliates, please consider filing complaints with the following entities:

FBI Internet Crime Complaint Center - www.ic3.gov
Federal Trade Commission - www.ftc.gov
New York Attorney General - www.oag.state.ny.us
NY Better Business Bureau - www.newyork.bbb.org
 938 days ago by Jacob P. Crockett  [send email] 0 Votes
I placed my order in September 2006. 7 months and a dozen emails later, nothing. Anyone (including me) who does business with Magsforless.com is a fool.
 937 days ago by Jen  [send email] 0 Votes
Ed Magedson, Founder of Rip-Off.com has some great suggestions on how to get your money back from Joel Simkhai and MagsForLess:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: �we could not do anything for you� or �you waited too long; it has been more than 60 days�.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember� Don't let them get away with it! Make sure they make the Rip-off .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck� Let us know how you do!
 926 days ago by Tim Douglass  [send email] 0 Votes
Hi, I've been ripped off as well. I ordered a magazine in December 06 for Christmas and have never received shipment. I've contacted Magsforless several times and only gotten one response which said they were looking for it and I would have an answer in two days. Needless to say, its been 10 with no reply. My suggestion to everyone involved is to fight the charges with their credit card company. If the card company get to many complaints about the same company they will not allow Magsforless to continue processing their cards. This would severely hurt the company's ability to do business. Hope everything works out for you... I'm going to call my credit card company right now!
 913 days ago by Tom Smith  [send email] 0 Votes
The con artists name is Joel Simkhai. Look him up on myspace.com He is 30 and gay and rips people off through magsforless.com
 897 days ago by Shawn X. Zhan  [send email] 0 Votes
My order_id is : 259001 and I have three years subscription for Popular Sciences Magazine since Jan. 3, 2007. However, I have not received the magazine yet.

Shawn
 859 days ago by Joel Simkhai  [send email] 0 Votes
This is Joel Simkhai the owner of MagsForLess.

Please email me directly at owner@magsforless.com if you have any open issues. I will make sure that your issue is resolved to your satisfaction.

Regards,
Joel
 851 days ago by Jessica  [send email] 0 Votes
I have used this company for three years & never had any problems... they have always given me all my subscriptions UNTIL NOW!!! I decided to get my father for father's day 2 subscriptions - one for Popular Science & one for Popular Mechanics... well, he still hasn't received either!!! I had no idea anyone else had been having problems with this mag site & now I am quickly telling all my friends to make sure & never buy from here b/c it isn't reliable! I can't believe this has happened! I have contacted their customer support several weeks ago and haven't heard anything back from them. I just finished emailing the owner... maybe he will resolve my problem. If he does I will come back & update this entry.
 834 days ago by S Maddy  [send email] 0 Votes
I'm just another person who has been ripped off by half price mags. I hope they get caught up with and have to pay for what they are doing to their customers. s. maddy.

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