Menu
Magnamail Customer Service Phone, Email, Contacts

Magnamail
reviews & complaints

www.magnamail.co.nz
www.magnamail.co.nz

Learn how the rating is calculated

1.6 22 Reviews

Magnamail Complaints Summary

3 Resolved
19 Unresolved
Our verdict: With Magnamail's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Magnamail has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Magnamail. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Magnamail reviews & complaints 22

Sort by:

Newest Magnamail reviews & complaints

ComplaintsBoard
C
4:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail Desk lamp and pair shoes not received.

I ordered a desk lamp and pair shoes . posted on the 24th September. Enclosed was my cheque number1766. Cheque was put into your bank on the 7th October. I have no tracking Number or have I received any correspondence from you. Would appreciate if you can find it.

Desired outcome: Would like to have what I ordered.

Read full review of Magnamail
Hide full review
ComplaintsBoard
J
12:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail I cannot connect to magnamail online as my computer tells me attackers might be trying to steal from me!!!

I had 3 people from Telstra telling me that Magna mail was allowing them to gain information so that somebody could steal my information using my landline. they wanted my mobile phone number but I told them if they worked fro telstra they could ask somebody there and get it...
They asked me if I had $20, 000 in the bank! They told me not to speak to anybody about this phone call. They also said that @ 2.00pm on the 6/10/21 somebody would call me from the NAB bank and gave me a name of a man a
@ nab called Steven Parker with an ID Number XP 9748099. This man was to call @ the time allolted and did not make that call. I have called Magna mail and complained they told me there is nothing they could do...
CAN YOU HELP ME GAIN A CONTACT WITH THE SITE @ MAGNAMAIL PLEASE...

Read full review of Magnamail
Hide full review
ComplaintsBoard
L
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail Unable to remove deceased person from their mailing list

My name is Lone Rowsthorn. My father, Bent Mansson, was a Magnamail customer up to his death on July 7, 2019.
Repeat telephone requests to remove him from their mailing list has proved unsuccessful.
My father's death was particularly traumatic. These continual mailouts are perpetuating the trauma.
I would appreciate your assistance in having him removed from their database.

Desired outcome: No further correspondence from Magnamail.

Read full review of Magnamail
Hide full review

Is Magnamail legit?

Our verdict: Complaints Board's review suggests Magnamail is mostly legit with an 78% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 13% caution is advised. Before engaging with Magnamail, reviewing user feedback and how Magnamail addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Magnamail. Trust, but verify.

Magnamail earns 78% level of Trustworthiness

High Trust Suggestion: Magnamail evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Magnamail. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Magnamail.co.nz has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Magnamail.co.nz has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Magnamail.co.nz you are considering visiting, which is associated with Magnamail, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Magnamail.co.nz appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Magnamail's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 13% of 0 complaints being resolved.
  • Magnamail.co.nz has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The magnamail.co.nz may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Magnamail. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
5:31 am EDT

Magnamail My winning please

I have played this for years after my mother died
I have done everything to play ever going with food!.
I filled out correct paperwork and put back in time
There owe me 2x bingo $5000 each!
They owe me $20-000 inwitch I won!
I am going too confront them monday I have booked tickets on plan as I told them on a numus times.
Is it because of where I live?
Is because I am a Australia Aborrigenal man?
Call me anytime soon bye
Mr Scott Andrew Dorloff
14 Birch st Kingston
Hobart Tasmania
Australia
[protected]@yahoo.com. au
61+ [protected]
I want this in writing why they have not paid me.

Read full review of Magnamail
Hide full review
ComplaintsBoard
N
6:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail discontinued mail request

Some time ago I requested removal from your database but nothing happened.
I have since changed my address and once again request no further offers etc.
Previous address:
Mrs. White
Flat 2
113 Chaucer Road North
Hospital Hill
Napier 4110

Please delete my name upon receipt of this request.
This request is because of a unsatisfactory product which I asked for a refund once I had returned the product.
This action took your company many months to finally resolve.

Read full review of Magnamail
Hide full review
ComplaintsBoard
J
11:33 pm EST

Magnamail misleading about winning prizes!!!

I have been buying with Magnamail for 11 year. During that time I have supposedly won $20:000 three times. This year was the final for me. I was asked if I could attend the winners presentation Night in Sydney. I had to reject that Invitation because of my frail husband. I received nothing.
Just a cheap ring. Not something one wants at 75, and certainly not the promise of being a "genuine winner". As a pensioner, people are conning us on a regular basis.
I received another letter yesterday, with the same rubbish.
Surely this is misleading advertising at the very least. They may give out prizes, but the way they go about it is dishonest.
The company should be closed down. Ever things you buy is of poor quality.

Read full review of Magnamail
Hide full review
ComplaintsBoard
A
4:10 am EST

Magnamail unavailable products

very disappointed with a order I placed several weeks ago out of catalogue no m237sa (1) weather station w/solar light, (2) mens waist shorts, to be notified by a dispatch note dated 14/12/18 that (1) is discontinued, (2) out of stock, and then be insulted by sending me two items which I made a remark when I ordered I did not want. so please in future now you have my email address inform me of any problems thankyou alan pallant.

Read full review of Magnamail
Hide full review
ComplaintsBoard
E
6:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail missing goods

Dear Magnamail,
I have placed an order in September.
I have been charged on the 11.09 $77.70 and on the 12.09.18 $24.90.
As I have not received the orders. I spoke to you on the phone and I believed that you are going to resent the orders to me.
You have credited me on the 23.10 18 for $24.90 but not for the $77.70.
I am disappointed as I have never had any problems receiving parcels from you.
I still would like to have the same goods, desperately the one for $77.70.
Please let me know about the result about this problem.
Regards Eva Lankas

Read full review of Magnamail
Update by Eva Lankas
Nov 02, 2018 6:35 pm EDT

I hope you are going to fix this problem ! Thank you Eva

Hide full review
ComplaintsBoard
C
8:59 pm EDT

Magnamail m231

Customer number 2363552
Order number 885501
Received Delivery Advice/Tax Invoice Dated 31/01/2018.
Payment received of $49.80.
Catalogue numbers B300, R718 and PCA44. These items were to be dispatched on 02/03/2018, but up to 13/03/2018, we have not received any items.
The Salerno Genuine Leather Hand bag (B300) buy one get one free.
Please look into this case, we think we are being very patient. Looking forward to your reply.

Read full review of Magnamail
Hide full review
ComplaintsBoard
J
9:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail garden - solar koala

I bought a Solar Koala for a gift for my partner as he really likes them and they have all bee bought with you. When this one arrived it didn't work so we left it to charge out in the sun with all the others, after 5 days it still wasn't working, i would like it replaced please as it was a gift.I have bought many products from you over the years and have never had to return anything, products for the kitchen, solar animals, shoes, clothes, children's toys, gadgets

Read full review of Magnamail
Hide full review
ComplaintsBoard
A
10:54 pm EDT

Magnamail short time to collect prize and no emergency system in place

I have rung up to place an order. I asked when the prize of money was being drawn and told it was mid July. I stated that I would be in Britain until returning 19th August. I offered to provide a phone number here in Hopetoun. I was brushed aside and I was not available from within a fortnight of the drawing any prize won would go to someone else. I explained that at present I could not give any contact number at present. I asked what if a person was in hospital. Answer was too bad.

I have cancelled my order and no more brochures please. Also I was not impressed with any other giveaways that were advertised and I should be so lucky. The garnet wrist bracelet is far too large.
No more Magnamail.

Read full review of Magnamail
Update by Aberline
Jun 13, 2017 10:56 pm EDT

This is the first time and last with this company.

Hide full review
ComplaintsBoard
K
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail Golden privileges

I thank you very much for the opportunity of getting something out of the MC02NZ catalogue and promising a free gift valued $25.
That's all good but you don't stock anything over the size of 20 so I miss out on buying anything.

I also get a bit annoyed when you send notification of me being a winner and I must buy to get something. I laugh at this as I order by mail and you only offer " on line " deals. It doesn't suit everyone to buy from you all the time. Get real!

Read full review of Magnamail
Hide full review
ComplaintsBoard
P
1:35 am EDT

Magnamail Ripoff/scam lies

sir, I an sick of receiving your mail stating that i am so close to winning prize money an i am the exclusive person that has the number since 2003 as a member. and not once have i received any money, only cheap jewellery all the time . and why should i order anything if i am in the running to win, it is an absolute scam and they are not genuine jewellery or items. i have also sent a note to say not to send me any cheap nasty stuff as a prize and you still do. I will be sending all your cheap stuff back an i would like to receive my refunds an also cancel my subscription. with all the scams an money you make an con people in believing your company is genuine. I have other companies that keep their promise and I have at least won some good things an money.
As far as I am concerned take my name off your list for good

Read full review of Magnamail
Hide full review
ComplaintsBoard
J
8:38 pm EDT

Magnamail Products in general

The first time they said l was a winner l received a cheap bracelet not worth 20.00, then l received a cheque for 20.000 thousand for e to sign and send back with my order which l did my order was for 39.00. I'm on a pension and if this is a scam l will not be ordering again knowing l will never win.

Read full review of Magnamail and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bea C
, AU
Jun 28, 2018 10:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was advised by post that I'm one of 4 winners of $30, 000 with minimum winning prize of $7, 500 if all of 4 participants place an order in M233 Fortunate Four Draw. Otherwise the prize will be divided by the number of persons that placed an order, i.e. 3 persons - prize will be $10, 000 ($30, 000 / 3), 2 persons - prize $15, 000 ($30, 000 / 2), 1 person placing an order - prize will be $30, 000. Of course I placed an order and sent all required docs. When I asked Magnamail what happened with my winning prize, the answer was that if I was one of 76, 250 SuperPick numbers issued, I would win the prize! According to letter from Magnamail I was ONE of 4 (four) winners, not among 76, 250 numbers.
I call that deliberate cheating and misleading honest people that order their questionable quality products just to fulfill Maganmail's FALSE winning promises.

ComplaintsBoard
R
9:50 pm EST

Magnamail Lucky Spinner

With my order I received a Lucky Spinner voucher instructing me to log into http://www.magnamail.com/spinnz This only brought up a list of Magnamail sites - none of which were for the draw I had a "lucky number " for!

Read full review of Magnamail and 1 comment
Hide full review
1 comment
Add a comment
G
G
GEL77
, US
Jun 14, 2016 4:01 pm EDT

Magnamail Lucky cash Bonanza- go to 'cherrynz' - Nowhere can I find the website for this ! The document received with my order tells me to click on 'spin'. Where do you find the website to do this ?
I am beginning to think this is a 'joke'

ComplaintsBoard
R
11:26 pm EDT

Magnamail I won 25K, yeah right!!

Today I received a golden coloured envelope in the mail stating I won $25000 (this wasn't addressed to anyone). All I had to do was scratch the silver panels and what ever matches my "Lucky number" means I won that prize and then I have to order from their catalogue to claim my prizes. Of course I'm sceptical and a realist and judging by the many comments below proves it's a scam. My advice to everyone is "google is your friend" or what ever search engine you use. Always take a minute to research if your not 100% sure of something even if you may think something is legitimate just do your homework anyway.

Read full review of Magnamail and 1 comment
Hide full review
1 comment
Add a comment
L
L
lunchbox83
, NZ
Oct 13, 2015 11:40 pm EDT

Magnamail rubbish

View 0 more photos
ComplaintsBoard
M
8:19 pm EDT

Magnamail Q601 Spring Garden Hose

I bought the hose shown above, because of being a coil hose, I was going to have less trouble, with tangling, putting away, etc.
The end that goes into the taps, is too big, and I can not use it.
Do you have an adapter that I can use, otherwise, it was a waste of money.
Please let me know. Thanks/Maria

Read full review of Magnamail
Update by Maria D'Arcy
Sep 13, 2015 8:24 pm EDT

I bought the hose shown above, because of being a coil hose, I was going to have less trouble, with tangling, putting away, etc.
The end that goes into the taps, is too big, and I can not use it.
Do you have an adapter that I can use, otherwise, it was a waste of money.
Please let me know. Thanks/Maria

View 0 more photos
Hide full review
ComplaintsBoard
A
8:47 am EDT

Magnamail They scam people and better don't provide any info to them

I received the letter from the company Magnamail Pty Ltd. It was mentioned that I won large sum in the lottery. I was really surprised, but decided to check this company. When I opened the Internet, I found that these ### scammed people like this. I haven’t won, but they wanted to get my personal info and money as well. Don’t trust them. I wonder if there are other people, who had the same experience. Let’s share views about this website.

Read full review of Magnamail
Hide full review
ComplaintsBoard
J
10:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Magnamail Scamming people

I have received a catalogue in the mail, saying YES YOU HAVE DEFINITELY WON! ONE OF THESE PRIZES IS YOURS>>>>Order today to claim your prize.$409, 555 in cash and prizes to win, Scratch off all the silver panels, you have definitely won one of these prizes that matches your unique Claim number! Simply order a product in 14 days to claim your prize! I won $25, 000, $5000, and an elegant garnet pendant. I was actually going to buy a product to claim my prize, I type in maganmail on the internet and it came up with magnamail scams! Thank guys for posting your comments, I won't be wasting a cent! and to think my grandmother used to buy lots of product of this company, That is so dishonest, I am surprise that they are in business after 35 years, the catalogue is for proof, that they scam so many people, and that they get away with scamming people here in the heart of New Zealand... What a dodgy, scamming company! I will be spreading the word!

Read full review of Magnamail and 2 comments
Hide full review
2 comments
Add a comment
K
K
kittycatkin
, NZ
Oct 10, 2012 12:26 am EDT

The complaints would have more effect if they were more literate; the spelling, punctuation and grammar are very bad. I see that there is a spell check; I wish that there was also a grammar and punctuation check !

Nobody would think that there is more than one big prize. That is very naive.

J
J
J Beans
, NZ
Sep 09, 2011 3:48 am EDT

This company uses offers of tempting prizes to lure the customer into thinking that they will win if they buy a catalogue item. Apart from cash prizes, the list of prizes are 'junk'' mostly tinny jewellery that will give you a rash. They must print mega catalogues with the heading 'YOU ARE DEFINATELY A WINNER MRS *********. jUST ORDER FROM OUR CATALOGUE TO CLAIM YOUR PRIZE and send it to every customer on their mailing list. Well Magnamail, no more...if you haven't removed me from the list all of your future catalogues are going in the bin UNOPENED.

ComplaintsBoard
J
5:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Magnamail - $25, 000 winner

Its a scam, seriously are they really going to fork out all that money??? The same catalogue you received is the same catalogue they send to every mail box in the country. Its just a scam to boost their sales and get more people to buy their products and most people being so desperate will actually fall for the scam. Nothing in life can be that easy and...

Read full review of Magnamail and 50 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Magnamail customer service

Phone number

+61 800 170 270

Website

www.magnamail.co.nz

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Magnamail?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Magnamail Customer Service. Initial Magnamail complaints should be directed to their team directly. You can find contact details for Magnamail above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Magnamail. Discuss the issues you have had with Magnamail and work with their customer service team to find a resolution.