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CB Telecommunications MagicJack Doesn't work with dsl as promised
MagicJack

MagicJack review: Doesn't work with dsl as promised 222

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Author of the review
12:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Magic Jack does not have a customer service rep when you call, they try to force you to order on their hotline. They tell you it works with DSL, sure, it does, but you still need your phone service to use your DSL, therefore, you still have two bills. one for their product and one for your dsl. If you have a cable modem, then you may want to get it, but if you google: Magic Jack complaints, you may want to think twice, because the internet is full of complaints from them. Which is how I found this site. BUYER BEWARE!

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222 comments
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TErnavoy
, US
May 28, 2012 9:04 pm EDT

I ordered Magic Jack and had 30 days to return for a full refund. I sent it back and did not receive a refund. I was charged $81.64 on my credit card. They said I did not send it back in time, however, when I tried to contact them I could only get on a chat on the website. There is no one to contact and there is no phone number to talk to a real person. For 81.64 I have no magic jack device and no refund either. This company is a total rip-off.

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flying cat
Kernersville, US
Apr 06, 2012 6:39 am EDT

Customer paying for their defective device?

their customer service is very crappy. it enraged me that i have to pay for the replacement of their defective receiver. but, the good end is that i get to keep their old device! what a joke! What use I have for their old defective device? I have no good word to say about this company's customer service at all...

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Melanie Ryan
Chelmsford, CA
Mar 17, 2012 12:01 pm EDT

I contacted Magic Jack online..there is no telephone to contact them.. they will only answer if we pay for the answer apprx $58.00,
I am so angry about this, we would like to know if this company has a phone contact number to speak to someone directly

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Vlagushe
, US
Jan 13, 2012 4:05 pm EST

Magicjack did an upgrade last night on 12-15, got up tried to use phone, and magicjack said attention, you have to wait and fill out info form, well I'm still waiting, no one to call for a technical issue which has always been their problem, I have had for 3 or 4 years with intermittent problems, I think it would be wise for the FCC to take a hard look at Magicjacks business practices, especially customer support.

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Doodad
Pittsburgh, US
Oct 15, 2011 8:06 pm EDT

My wife and I are both disabled. We ordered the Magic Jack Plus and put a rush on it. Since our one year ran out a few days ago and they fudged our first order, they want us to pay another 20.00 to use the old one just until our new one gets here. Man, how mean and horrible is that that we cannot call out. That is a screwed up business model.

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halco61
st petersburg, US
Mar 16, 2011 7:50 pm EDT

Magic jack is junk. Many times the voice is garbled and many times now there is no dial tone. You have to keep pulling plug and reinseerting and then it only lasts for a minute of dial tone and you must pull plug again. I want a refund and will try another company. Can you help me et a refund?

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Vera Austin
Houston, US
Jan 14, 2011 5:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a magic jack and installed it on my computer and it worked for a little while. The volume of the calls were awful. It soon stopped working altogether. I have been trying for the longest to find a number for customer service but have not been able to find one anywhere. I was ripped off and I am pisted off!

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Specific
, US
Jul 08, 2010 8:01 am EDT

Been having problems ever since i purchased the magicjack about 8 mths ago. having to dial the area code for local calls, if cable goes out or has noise in their line calls will develop tons of static or drop calls all together. having to reload the app every time i bring my computer out of hibernation & other little annoyances. save your few pennies. i'm a certified electronic tech.

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Alfred
, US
Jul 02, 2010 6:25 am EDT

It is one of the most frustrating experiences I have ever had.There is only a chatting service. People giving you totally different advice, not solving the problem.I lost connection with them several times. It was really bad. It is not as simple to use as it is advertised. I think that they are underserviced when it comes to tech support.Yes, you save money but you will be very frustrated...

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Gicarnasse
, US
Jul 01, 2010 12:26 pm EDT

Magic jack works fine most of the time but with some incoming and outgoing calls you get a long piano like ring tone which doesn't let you answer the phone and my answering party can't answer me either.

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Comdrade
, US
Jun 28, 2010 7:48 am EDT

This was a very bad experience trying to get the Majic Jack to work. The only help is on line and I spent nearly 8 hours chating with 9 different operators trying to help me get the device to work. It became evident that the operators have a number of limited tricks to try to get the device to work and then they switch you off to someone else who try the same things. I returned it and gave up.

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James Pentico
Naples, US
Jun 09, 2010 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Downloaded Magic Jack as required; registered and got confirmation number, but then doesn't send out or recieve calls. I can add contacts and use menu but for some reason it doesn't work with my d-link to my landline.

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Dudkin
, US
Jun 01, 2010 9:05 am EDT

DO NOT BUY THIS PRODUCT! If you ever need to use any conference number like Yugma or The Free Conference Call, they hijack the call and route you to majic jack free conference.

Also, their 30 day trial starts the day you place the order, not when you receive it.

DO NOT BUY THIS PRODUCT - IT IS A RIP OFF!

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Rokko
, US
May 27, 2010 2:50 pm EDT

This thing really sucks I got a replacement and couldn't get it to work even with the suppose tech thats is suppose to help you and they did do a thing and now I have changed to Vonage and when people call in now it automaticlly goes to my e-mail under majic jack I don't want this ### and I would make sure no one that I know won't do it either I have paid for five years and was told I don't get any of my money back.

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Rimhave
, US
May 26, 2010 10:56 am EDT

I sent for a majic jack. it cost me 46.00 and i cant even get on to register the thing. they say that you have 30 min. to use even before you register the thing, i made my first phone call to my husband at work, i could here him, but he could not make out a word that i was saying. not worth the time and money. shame on majicjack.

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Trybalas
, US
May 21, 2010 10:55 am EDT

I just got my credit card bill and noticed Majic Jack renewed my account. I didnt authorize the renewal and after chatting online with billing they do auto renewal "as a convenience". They did agree to remove the charges, but I am going to monitor that daily to be sure. So buyer beware of their unethical billing practices.

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Somebody
, US
May 17, 2010 7:41 pm EDT

I purchased this product and the audio is HORRIBLE... No one could hear me only could hear every other syllable I was speaking. I am so frustrated with this product, would never recommend it to any one. The only assistance I could get was for them to tell me that I needed a better internet connection and I have a wireless modem. BOOOOOO!

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Grommka
, US
May 17, 2010 7:33 pm EDT

I had hoped this would solve my problem of a land phone, well, at first it worked for a couple of days and then it was down hill for the rest of the days I have had it, when it works it is very clear sound. Right now I cannot make a call out and I have worked with their tech people for a hour or two at a time, I guess I will return to Walmart for a exchange hoping for one that works right. anyone who can help, please let me know.

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Pertumar
, US
May 17, 2010 7:00 pm EDT

I had Magicjack for 2 years, never had area code that was in my area. I was always told area code would be soon. Now MagicJack shows (204) Winnipeg listing. I tried to change number, not listed when I go to option to change. Contact MagicJack support, was told would need to throw current MagicJack away, purchase a new MagicJack, pay $10 more for (204). Glad didn't purchase 5 yr plan, so can see no loyality to previous customers.

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Marche
, US
May 17, 2010 11:31 am EDT

My magicjack does not work well about every time I use it. The usual answer of a "live agent" is to download the upgrade (every day?). Recently an upgrade of the Magicjack service was made, which is taking away the possibility to participate in a conference call. In short, extremely unreliable and the service is being cut down. A reason or me to have the magicjack was to participate in hour long conference calls.

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Starman
, US
May 17, 2010 11:30 am EDT

Have had a magic Jack almost 2 years on line. Servise is poor. Many times can't hear and has suck an ecco you can't use it. Called curtomer service several times. They said my cable service was too slow. I changed to a High speed cable and had the same bad results. I give up! I also tried it on another brand new computer. Same bad results for many calls.

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Ajinake
, US
May 14, 2010 3:01 pm EDT

We bought this thing and here is my why this thing sucks so much..

1. CRACKLES HORRIBLE SOUND(was not our expensive phone, it works just fine with a regular phone provider nor the new computer)
2. Wreaked 2 of my computers, One was brand new!
3. Customer support is horrible and the website is hard to follow.
4. Its all a Scam, don't waste your money on this piece of junk!

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commander six
Cambridge, US
Apr 29, 2010 4:08 pm EDT

After the initial setup worked for awhile, I experienced difficulties making outgoing calls. The customer service
q & a did not resolve the problem and no one responded to my chat inquiry.

There is no one to speak with and get any customer satisfaction. Yes, this is very disconcerting when you sign up for long term service.

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rippedoffandmad12
Hazelcrest, US
Apr 18, 2010 6:26 pm EDT

Magic jack is supposed to be so easy. The piece of crap does not work. I was never even able to register the product to get a phone number.

Customer support is very limited and they could not help me.

Never was able to connect the product and they would not give a refund.

BUYER BEWARE! This product does not work!

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Aermak
, US
Apr 14, 2010 3:10 pm EDT

Product is simple to use and easy to set up but is unreliable. Returned my after 3 calls to customer service trying to get the line to consistently call out on the first try and receive calls on a consistent basis. Customer service is great but the product is a piece of junk just like LINGO's VOIP. dont waste your time.

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Disonnes
, US
Apr 14, 2010 2:51 pm EDT

Magic Jack is a total rip off not to mention it does not work well. I have spent over 7 hours in less than 3 days with on line chat support team they have and then just in a little while later...more problems. For $20/year and countless hours of my time...I would rather add another cell phone to my Verizon plan or get digital phone for an extra 20/month. This is a serious Rip OFF for magicJack OFF.

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Yimilio
, US
Apr 12, 2010 2:35 pm EDT

I bought a MJ about 6 months ago - late Feb, 2009 and have used it for perhaps 30-45 minutes. last week (late August 2009) it quit. VERY difficult to get them to even consider it was broken. The local Radio Shack where I bought it, exchanged it. (The MJ folks were VERY reluctant, ) The new one doesn't work either.

A lesson...

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Bisserman
, US
Apr 05, 2010 3:41 pm EDT

Magicjcak is a one way phone sytstem MOST of the time, very UNRELIABLE. You can hear the other party or they can hear you but NOT at the same time. If you don't care about connection every time and have good connection like the normal phone system then it is for you.

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Belgano
, US
Apr 02, 2010 8:38 pm EDT

Well when I bought the magic jack I was very disappointed about the magic. It was a complete lie! The magic jack has nothing to do with magic. It's an electronic device that runs off of electricity. I honestly believed that this ran off actual magic. First I find out that Santa isn't real and now this. What is this world coming to.

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Angelo277
, US
Apr 02, 2010 8:32 pm EDT

Awful. Lots of gaps in conversation makes you work hard to "figure out" what has been said or not said. I work with contracts all day and this could be a disaster. They have NON-EXISTENT customer service. Too much for too little! I give it a YUK.

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Armill773
, US
Mar 13, 2010 7:39 pm EST

Do not buy Magicjack it will continually restart & stop customer service via Chat keeps doing same thing ove again does not fix. Then you get another Jack they Charge you for it. They will not refund you Long distance Credit if you bought. nor will they cancel & refund a 5yr plan if git it. so they make money you loose out. Highly Di satisfied with the whole Company. use at your own expense.

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Kramlus
, US
Feb 23, 2010 5:06 pm EST

The most frustrating experience I've ever had; spent over 12 hours online in their chat session (was booted out 26 times) and still with little or no service; could not receive calls; could not make two consecutives calls without upgrading between them, and no one could hear me when I called them. Please don't spend your money on this "product of the year".

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Craig Slist
Ellicott City, US
Feb 09, 2010 12:22 am EST

To replace a defective magic jack device, the company charges instantly $9.95 for shipping and handling let it be the waiting period up to two weeks: what a bad customer service! I personally opted for Skype to speak internationally, and FIOS for all my domestic call including Canada. NO MORE MAGIC JACK!

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Shulc
, US
Jan 18, 2010 12:29 pm EST

I have the magic jack for a couple of months now and it's not worth the cost. It won't let me call out 50% of the time and the audio is hard to hear. Sometimes the audio is so broken up you can't make out what the other person is saying. I would definitely not recommend this to anyone.

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Victria Grant
Pittsburgh, US
Jan 06, 2010 9:01 pm EST

I ordered the Magic Jack, I received it on September 18, 2009.The ad states 30 day risk free trial period, but $46.90 was immediately taken from my checking account. I returned the item post marked on October 15, 2009 within the 30 days trial period, to date I have not received my refund. I have had live chats with representatives from Magic Jack, still no refund. Please advise me as what steps I need to take to get my refund

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Ktoot
Saco, US
Dec 26, 2009 12:53 pm EST

I spent 13 hours with this product. I tried to get it to work on my computer and dealt with various techs, no luck. I would not reccomend this to anyone. They are misleading and drag it out as long as they can. I am returning it hopefully it will end ok.

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Hernan Rodriguez
North Bergen, US
Oct 17, 2009 7:33 pm EDT

How do you tell these ###s at MagicJack that the little blue light is not working and the box needs to be replaced?

I called them and they kept me on the phone for more than one hour.

Bad service indeed!

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L Nixdorf
Honey Brook, US
Sep 11, 2009 5:23 pm EDT

Bought new MJ(0ld broke) was told I could transfer my account and service balance to old # and receive free shipping, All incorrect info, Would not credit shipping or keep old number. Would not help at all. Extremely poor or nonexistant customer service-Beware! Would anyone have a correct address for Magic Jack? Where is Dan Borislow's office?

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fazal shaikh
Brampton, CA
Sep 06, 2009 10:31 am EDT

I did requested for a magic jack.thry send me one. I did try to register in Canada, but there was no canadian address option, so I had to register in USA. In between this period my credit card was lost and my credit card company send me a new credit card.Now MAGIC JACK tried to get their payment, but were unsucessfull.Now I am trying to get in touch with them for the payment issue, but there is no contact number.
fazal shaikh

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Edward
, US
Jul 29, 2009 5:01 pm EDT

I could not get a local number for starters. And when i try to talk, the connection is horrible, it cuts in and out like a bad cell phone, breaking up. And sometimes the person i am talking to, their voice will sound like a robot computer voice hung up on one word like a record skipping. I cannot even use this phone.