I have had the same situation. I ordered the product from the television, and was billed the same day. Charges of $46.90 appeared on my bank statement within four days. I have discovered that I am in an area that only offers Dial Up Service and the product won't work with it. I was told that I was over 30 days trial period, even though they know that I never used the product. Had not set up anything, no phone number, etc. Yet, was told that they could not refund my money and product could not be returned. They would not even accept the completed RMA form. Instead, I was told, "you are not in the trial anymore so better use the product and save hundreds of dollars every year".
Does that sound right to you?