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3.0 306 Reviews

MagicJack Complaints Summary

152 Resolved
154 Unresolved
Our verdict: While MagicJack has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MagicJack reviews & complaints 306

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Newest MagicJack reviews & complaints

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12:51 am EDT
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MagicJack - Doesn't work with dsl as promised

Magic Jack does not have a customer service rep when you call, they try to force you to order on their hotline. They tell you it works with DSL, sure, it does, but you still need your phone service to use your DSL, therefore, you still have two bills. one for their product and one for your dsl. If you have a cable modem, then you may want to get it, but if...

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8:29 am EDT
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MagicJack - Doesn't work, no customer support unable to return

There is no customer support to let me know how to return this device. It didn't work and slowed down and damaged my computer. They claim an easy return but unable to return... Can you help me to get a return address?

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7:47 am EDT
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MagicJack They robbed us

We tried Magic Jack for the free 30 day trial (free... lol). Even when it was working, there was at least a 30-60 second delay on outgoing calls, as well as incoming... you answer the phone and hear nothing (on the callers end it is still ringing, even though you have picked up). Then it just stopped working altogether. Don't even get me started on customer service, what customer service? When we did get a live chat tech, we went back and forth for hours, with 0 resolve. We finally returned the device, with in our 30 days, so not to be charged the $50. We got delivery confirmation to prove when they received the magic jack back, and we know they received it. Well, they still charged our bank account for $50. They got their product back and our $50, that is where the scam comes in! I called my bank, and they advised us to file a dispute once the charge clears (its still a pending transaction right now). Hopefully we will get our money back that way. Magic Jack robbed us!

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RITCHIE CASTRO
ANTOICH, US
Aug 03, 2009 11:49 pm EDT

MY MAGIC IS NOT WORKING NO MORE . TRY TO PUT MY E-MAIL AND PASSWORD WONT ACCEPT IT .PLS ANY ONE CAN HELP FOR THIS MATTER .MY CELPHONE # [protected]

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Ron
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Nov 20, 2008 2:44 pm EST

When I bought the magicJack I was excited, but then as I began to use the MagicJack it became very unpredictable as to how it was going to operate when it booted up, sometimes it would come on right away, then sometimes I would look at " starting please wait" for 20 minutes or so, I might also add than my computer was completely inoperable during the time of waiting and waiting for a dial tone.

Sometimes after it came on I would make a call and hear the phone ringing thru my speakers, then sometimes I would get thru to who I was calling and they couldn't hear me, sometimes I would dial a number and nothing would happen, sometimes I would try to use the voice mail and hit the * key when I heard a voice and the voice kept talking, I hit the * key many times and nothing. This MagicJack is obviously a scam and has stressed me out terribly.

I can't believe I cancelled my phone service for this piece of crap, there is absolutely no consistency when you turn it on, as to what it's going to do, I have no way of getting my money back, I think I'm stuck with this little devil, anybody have any idea's.

When I emailed Greg at greg.wood@magicjack.com he accused me of being very sarcastic and told me that my complaints about the MagiJack were of an unusual nature, I have since emailed him many times and he has yet to answer.

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Medio Crex
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Jul 05, 2008 1:33 am EDT

I tried installing 2 magicjacks into 2 computers, used 2 different phones
for about 10 hours and to no avail.

But I have Norton by Symantec and UNINSTALLED it...

And Wallah... IT WORKED!

I think that it is incompatible with any NORTON software.

Just try it, uninstall norton, hook up y9our magicjack and see what happens.

Let me know if it works fo you guys.

mediocrex@yahoo.com

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kim
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Jul 04, 2008 7:46 am EDT

I would not recommend MagicJack to anyone. I was Charged $47 when i ordered but charged $66 on my credit card. After chatting with Magic rep (i am pretty sure that first rep is a automated system - then you get send to next level after 15 min of useless chatting), they said they would refunded my second year subscription that i didn't order. But reading other threads, I am doubtful that i will actually be getting my refund. In my opinion, this company lacks integrity and is not a reliable company - especially to provide a necessary service.

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3:23 pm EDT
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MagicJack - Scam and cheating

I ordered this from a TV ad on 5/15/08 which stated that you had 30 days to use it before being charged. I was charged immediately in the amount of $47.90. I finally received the Magic Jack and it does not work on my computer. There is not a telephone number for the company with the package nor is there one provided on their website. Please advise smb!

Read full review of MagicJack and 159 comments
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3:33 am EDT
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MagicJack Beware

If you want to be scammed MagicJack is the right company for you. They advertise your credit card will not be charged give a 30 date but they fail to tell you is your 30 free trial starts the day of your order and in two days they bill your cc the full amount they don’t have customer service except for chat no address or phone number.

Better keep you RMA number and all emails so you can dispute with your Credit Card Company which I plan to do. It might be a good product but the way the company rounds it business *** big time so beware!

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sarah greene
clinton, US
Jul 06, 2011 12:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased a magicjack to try at our home. I own a small business and my home # is also my business #. Since we installed the magicjack i have had no phone service. Anytime someone calls in or i call out its so distorted you cant hear anything. I tried to get customer service but have been unable to even get any help from any one unless i pay 38. 00 to have a question answered. There is no phone # to be found to call and spesk to any one about whats happening. I decided to go with another phone carrier and now magicjack is telling me that the only way to port my # to the company i have chosen is if i pay 32. 50 to have the number ported. I am so dissatisfied with magicjack. My business has suffered due to the fact that the magicjack hasnt worked like they advertiseed it would. I think magicjack is a serious rip off to a lot of people and they should be ashamed of their selfs. I hope and pray that i never run my business in the manner in which they have. If they arent even willing to provide a customer service # they shouldnt sell the product. Magicjack is a ripoff and i suggest anyone thinking about using magicjack not to get wrapped up in their mess.

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jodasaca
Turlock, US
Jun 19, 2011 4:18 pm EDT

I ordered one magicjack! I was billed for two plus other expenses that were unforeseen which totaled $171.
I tried to use their customer service which is nonexistent!
You are either waiting for there response or told to click on to a web page that is nonexistent!
I haven't even had a chance to use their product and I am already tired of magicjack's NO CUSTOMER SERVICE!
This company has no respect for its customer!

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Clayton OHara
N.Woodstock, US
Dec 10, 2011 8:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

magicjack charging my credit card with out approval from me and i do not know what for

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Bob Radway
Greene, US
Jun 23, 2010 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid for five years and was cancelled after one year.

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linda mcrae
Hugo, US
Jan 08, 2010 6:01 pm EST

magicjack dont work, no customer service

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ruthniceschwander
Hondo, US
Sep 17, 2009 3:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

magic jack doesn't work and have no paper work or phone # to contact and return

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sal
SCOTTSDALE, US
Apr 21, 2009 1:23 am EDT

i have dial tone but no service t2slice@q.com

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robynmelton
, US
Feb 06, 2009 12:10 pm EST

i want to know why they say thirty day free trial when they take it out right away

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daha
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Nov 18, 2008 4:02 pm EST

magicjack has charged my bank account 2 times for my account now i have returnd checks11/17/08

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vince Caldwell
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Oct 08, 2008 9:53 pm EDT

Bad comm., bad quaitiy, and no resolution my contact with the company.6ae7e

ComplaintsBoard
H
2:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MagicJack Will not give refund

I had ordered Magicjack off of their website. Once I received the device I realized that it would not work with my area code. Once I contacted magicjack; via their chat sessions. (Since they don't have a phone number you can call.) They insisted that I keep the device but could not tell me when my area code would become available. So, I should just hold onto the thing not knowing when or if I would ever be able to use it. I went through their website to obtain an RMA number to return the product. I wrote this number on the outside of the package but failed to keep this number for myself. I had returned the device before my 30 day trial period was up. They advertise that if you return their product before the 30 days that you will not be charged. HA! They charged me $46.90 right on schedule. I have chatted with about 6 different "agents" and still have not gotten anywhere. They keep asking me for my RMA number. (Which I didn't keep) I told them they should be able to retreive that information off of their website. The last agent told me that it was my credit card company that was the hold up. Something to do with their refund policy. I told him that I did not pay for this item with a credit card and that it was debited out of my checking account. He replied that it was all the same. I told him that it has been almost 2 months now that they have had their product and it was time to give me my money. I threatened to contact the BBB. I told him that any other normal place of business; when confronted with a return, does not have the option to keep the product and the money. He just left the conversation with please be patient and I will TRY to resolve this issue. I advise everyone to stay clear of this company! If they can't even afford a phone to handle customer calls that should be a red flag! Not only that, but you have to wonder what kind of people they are hiring to be their "agents". Half of them can't spell and the other half of them keep saying the same thing over and over. You begin to wonder if it a computer programmed to say the same thing over and over. Buyer Beware!

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Ramona Gonzales
Pasadena, US
Apr 10, 2009 12:30 pm EDT

I ordered the MagicJack, received it, but never opened it because I was still trying to ascertain the cost/involvement of dropping my land line. Turns out that I would not be able to drop my land line without a ton of hassle, so I opted to return the MagicJack. When I requested an RMA, they refused me because I was past the 30-day return deadline. Their customer service was HORRIBLE. I even spoke to a "supervisor" who was more rude than the customer rep! They were not interested at all in my plight and would not provide me any info about management or anyone else to contact. To date, I am stuck with the unopened product and the bill for the product. WHAT A HUGE RIP OFF! I even e-mailed their site and of course got no response... Companies like this should be illegal.

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lizotte
Fair Oaks, US
Jun 27, 2013 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been hung up on (in chat window) twice now. If you are wanting to get the upgraded version of magic jack, DON'T
you can have your own upgrade by plugging yours into a usb adapter.

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marjorie234
toronto, CA
May 10, 2013 10:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I renewed my subscription and magicjack billed me 32.07 for automatic renewal fees that I never requested. They also add 3.27 regulatory charges to my accounts twice so that instead of paying $29.00 plus $10.00 for canadian number I was instead billed for $43.07 and 32.00 for the service. I called and had the shock of my life when the agent of line divulged these charges to me and could not tell me when if ever my money will be refunded.
I was asked to connect to an email address to confirm my cancellation and the was a site error message on the link. I do not know how magic jack can just bill their customers for services they never requested and then add regulatory charges on my account without first informing me. Is their anyone who has had this problem that can advise me on how I can get subscription cancelled and my refund

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m72
spring, US
Sep 04, 2009 9:28 pm EDT

I really like my Magicjack, maybe you could sell yours on Craigslist and get some of your money back?

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lennie bashiri
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Aug 20, 2008 1:42 pm EDT

It does not sound right to me.
I have had the same situation. I ordered the product from the television, and was billed the same day. I was told that I was over 30 days trial period. During the free trail I had a difficulty to use the service. Because the quality of service was very poor and I was not able to communicate properly. Line was disconnected during the conversation and took a while to get a signal back. There is no telephone number to communicate with customer service. I do not know what I should do. Does any body know the customer service telephone number that I can communicate with. tnamjou@yahoo.com
Does that sound right to you?

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Barbara Lambright
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Jul 29, 2008 3:40 pm EDT

I have had the same situation. I ordered the product from the television, and was billed the same day. Charges of $46.90 appeared on my bank statement within four days. I have discovered that I am in an area that only offers Dial Up Service and the product won't work with it. I was told that I was over 30 days trial period, even though they know that I never used the product. Had not set up anything, no phone number, etc. Yet, was told that they could not refund my money and product could not be returned. They would not even accept the completed RMA form. Instead, I was told, "you are not in the trial anymore so better use the product and save hundreds of dollars every year".
Does that sound right to you?

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Court
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Jul 14, 2008 6:42 pm EDT

It has been over a week since i shipped by magicjack back and have the usps verification that it was received. Per a chat session i was assured that as soon as it was received I would receive my refund...but it is the bank that holds up the refund process (BS...but ok). To date I have not received the email from magicjack that I was told I would receive once the item was returned. The contact live support on their website does not seem to work. Guess I'll be disputing all charges with the bank in the morning! Be very careful when dealing with this company.

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Subhankar
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Jun 05, 2008 3:25 pm EDT

I have the same experience chatting with the MJ agents they keep on asking the same things, though I have not returned it yet but I am going to do so soon if I don't hear from them, the 2 business days are over 3 days back and still have not heard from them.

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MagicJack contacts

Phone numbers

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Website

www.magicjack.com

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