Complaint Rating:

Company information:
Magicjack
Venice, Florida
United States

Beware! Magicjack will not replace a unit that goes bad from Walgreens or any other third party. They state that it is in their terms of service which are not clearly marked on the box when you buy it. Here is the actual chat log I had with the Tech Supervisor, Nikki.

Please wait for a site operator to respond.

You are now chatting with 'Scott'

Scott: Hello, how may I help you?
Jeff: Hello, my magicjack is dead.
Scott: Since when did the issue started?
Jeff: This morning. I already spoke to an agent earlier today.
Jeff: It's feels like it's over 100 degrees.
Jeff: But no blue light.
Scott: Are you using the USB extension cord for the MJ?
Jeff: Nope.
Jeff: Basically, the agent said to let it cool down and try again an hour later. It is still dead, no blue light, no nothing. It just gets hot. I would like to get a replacement, but I want to keep the same phone number. I think I need an RMA.
Scott: When did you purchased that MJ?
Jeff: I bought it about a month ago at Walgreens.
Jeff: I still have the original package.
Scott: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Nikki'

Nikki: Hi there this is Nikki one of the supervisors here in Tech Support. Please give me a few moments to review your previous chat. Thank you!
Nikki: Can I have your MJ phone number please?
Jeff: 941-XXX-XXXX
Nikki: May I know where you ordered the MJ? Was it online or by phone?
Jeff: I bought it at a Walgreens drug store here in town.
Nikki: I see. I'm sorry but we can't process a replacement if the product was not bought directly from us. But you can go back at Walgreens and have them replace it. You're still within their 30 day trial right?
Jeff: I believe it's over 30 days. That is really bad customer service. The item was working, now it's defective. That's your problem, not Walgreens. Also, I want to keep the same number because I gave it to all my friends and family, and believe me, that takes quite a bit of my time to do.
Nikki: Please refer to our terms of service. We don't process a replacement if the product was not purchased directly from us..
Jeff: So, I would have to buy another one because your item is defective? I would like to speak to your supervisor.
Nikki: I am one of the supervisors here that's why Scott transferred you to me..
Jeff: Who's your boss? I want to speak to that person.
Jeff: I am beginning to see why your service is 19.99...However I paid 49.99 for it at Walgreens, not 19.99.
Nikki: He's not available right now. Supervisors are your last resort. Trust me Jeff, if you bought the MJ from us, I would be happy to replace it just to settle this problem. But we really don't replace the device if the product was not purchased directly from us. And it is written in the terms of service
Jeff: But it's your product. Are you saying you don't support your product?
Jeff: I will also be publishing this chat log on the internet to let others know about these practices.
Nikki: please click here
Chat session has been terminated by the site operator.

How's that for customer support?