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3.0 306 Reviews

MagicJack Complaints Summary

152 Resolved
154 Unresolved
Our verdict: While MagicJack has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MagicJack reviews & complaints 306

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8:11 am EST
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MagicJack installation

I brought Magic Jack Plus at my local Wal-Mart back on 2/14/2012. I thought that I would save some serious money on my phone service, but I was sure wrong. I paid $69.95, which included the first year. I have to say from the 14th till March 1st, and I must of spent at the most 24 hours trying to install this product. March 1st alone, I spent over 8 hours with high official techs to install this on my computer. I have to say they knew me by first name basis. Please don't believe the line of serious CRAP about a 60 year old lady can install it in minutes Those techs had me install Java programs, and others. Stay away from this product, the hype is serious B/S!

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LindaP53
Wilkesboro, US
Nov 30, 2013 5:36 pm EST

I ordered a Magic Jack Plus several months ago and it has had the same problem over and over again. After the 5th time calling, they said they would send a replacement. But then told me I would have to pay $10.95 for shipping and handling. When I said I had already paid that charge and that it was not my fault that the device did not work properly, they said that was the only way they would replace the unit. Needless to say, I am now looking for an alternative for my home number.

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edkinpa
Oley, US
Apr 24, 2013 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased the 5 year plan for MJ +. After one year, they shut down my service. They refuse to refund or compensate for the four years. There is much more information that I can share if needed. I am interested in initiating a class action law suit if I can find enough solid cases from those who would like to join the suit. You can email me at ed@ekulp.com

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Betty T
Rosamond, US
Feb 15, 2012 9:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to hook up for over three hours. That simple two step process is a lie. I've been out of town due to an illness then death in my family. So my trial is over. But I still did not expect problems. I should have given up when I could not find any available customer support by telephone. They say, not at this time. Then after a two hour attempt to get hooked up which required changing all firewall settings, I was unable to use my local number as claimed. IF I had been able, there is a transfer fee of 19.95 immediately, then an additional 9.95 annually. They don't advertise that.! So lie # 2, there certainly are other fees.
So I was told I had to pick a number. I could choose my own area code and prefix...WRONG. Lie #3 . My area code was available but no prefixes from our area, not a single one that anyone who called me wouldn't have to call long distance. So I tried anyway for a temporary number but got a negative response when I tried to ask if I could change later. Because they said, that the prefix was not available "at the moment"... LIE #4. As many moments have already come and gone. minutes, days, years, they couldn't say. I asked please for a phone number... No, , not available at the moment. So I told them I had to get off the phone by noon. ( I had an errand to run, was thirsty, was hungry, etc.).. I gave up after insisting someone CALL ME.
In the process too, I was asked for the security code on credit card, It had been on my husbands. So I tried to change it to mine and it wasn't allowed until 60 days aftr registration. So there was no way to pay if I wanted to keep my number, extremely difficult time getting it to even work on my computer. ANd my three phones could not be used, had to keep the computer on to use it. The electricity alone irked me. Dialing is an onscreen dialpad.. And if the electricity is off, guess WHAT? Sh out luck. no service. No 911. nothing. Please be careful .. Do not believe the hype or testimonials. MOST of all there is NO CUSTOMER SERVICE except online. Lord help a person who types hunt-and-peck style. What a waster of money and time this has been.

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LongDistanceGrandma
Cleveland, US
Jun 08, 2012 6:23 pm EDT

I received a notice that MagicJack would discontinue support for the original Magic Jack device that I have been using. They offered an update to the new MagicJackPlus for half the retail price. It seemed like a good idea so I went ahead and ordered it. Now I've spent over 3 hours online with their alleged tech support/customer service. So far they have managed to instruct me to use a USB scrub program. I asked if it would do anything to my other USB devices and was told that it would only affect the MagicJack. Not true. It ended up removing 72 files for all my USB devices, including my printer, my passport external hard drive, my hub and all my flash drives. And the Magic Jack is still not working. Don't waste your money or your time. I'll be going with Skype or back to Vonage.

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jameshmh
Puyallup, US
Dec 11, 2011 5:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

signed up for 30 day free trial, only cost me $135.80, with 4 charges, would have been more, however i only had $161 available in this account, a special account for christmas. chatted with representatives 3 times during long sessions packed with please wait, thank you for being patient and we did not take the money, bull crap, my bank statement is attached i emailed them a copy of my bank statement(with security features blocked) and they continue to say, wait a few weeks and it might drop off, it is your bank. yes, a couple of weeks will be past christmas, thus i do not have to worry about christmas, they continue to claim that they did not do it, attached bank printout shows that they did

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raisola
Princeton Junction, US
Jul 14, 2014 6:53 am EDT

I landed at JFK on 9th July 2014 around noon. Called my brother in law for a minute on legacy pay phone to check if they were coming. Legacy charged me $11.2 for a call less than a minute and never mentioned the cost.

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8:04 pm EST
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MagicJack over charging without permission

My account was charged for a 5 year plan on 6-18-11 for the amount of $73.31 without getting permission from me. I was also charged for $19.99 on 1-29-11 for a one year renewa.l

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justicewarrior
Fort McMurray, CA
Sep 16, 2012 6:36 pm EDT

Magic Jack is at it again with unauthorized credit card charging. I'm in Canada and I have already filed a complaint with my Credit Card company fraud department. I also contacted the better business bureau and the person I spoke with said they have an investigation on 3, 500 Canadian counts of fraud with Magic Jack. People are going to be holding the creator of Magic Jack responsible and Ymax communications. People need to follow the proper procedures if they want to sue. VISA is on the band wagon as they have already notified me that Magic Jack is on their fraud watch list. Here is an e-mail from Visa: Dear ____ MAGICJACK.COM PHONE [protected] FLUS attempted to authorize a purchase for $31.61 on your Secured Visa card. The authorization was declined because you did not authorize [MAGICJACK.COM PHONE [protected] FLUS] to transact in your secured account.
Well Magic Jack what do have to say to your fraud attempts.

The current available balance on your Nextwave Ti+ Visa card is $0.00. Add cash to your account now and use your card at millions of merchant locations and ATMs worldwide.

You can fund your Nextwave Ti+ Visa account through:

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bobsdfgsf
vasdfag, US
Mar 14, 2012 2:14 pm EDT

Please wait for a site operator to respond.
You are now chatting with 'Kenny'
Your Issue ID for this chat is LTK554052546346X
Kenny: Hello, how may I help you?
Jim: I'm noticing online that the expire dates is wrong for me.
Jim: I owned a regular magicjack for 3 years w/ a 5 year plan
Jim: Then 1 week ago I transferred to the magicjack plus
Kenny: Let me assist you with that.
Jim: BUT the expire didn't move over
Jim: "JIMPC" magicJack PLUS Renews 03/06/2013 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device "A9210502022A91" magicJack Renews 06/14/2015 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device
Jim: I paid in advance for several more years, but it didn't go to the plus
Jim: You can see this on: https://web06.magicjack.com/my/numbers.html
Kenny: May I have your magicJack phone number?
Jim: [protected]
Jim: I put this in once during the login
Jim: ?
Jim: and its above in the dialog
Kenny: Thanks for the information.
Kenny: Please wait while I check that for you
Jim: See my devices. Its wrong for the renewal and expiration for:
Jim: https://web06.magicjack.com/my/numbers.html
Jim: "JIMPC" magicJack PLUS Renews 03/06/2013 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device "A9210502022A91" magicJack Renews 06/14/2015 Add Year(s) [protected] U.S. Phone Number - Free Renews with Device
Jim: You need to move my 06/14/2015 renewal date to the new plus
Jim: and
Jim: delete the old one
Kenny: As I have checked it here on our end, under the Phone Number: [protected]:
Kenny: Service Began: 03/06/2012
Kenny: License Expires: 03/06/2013
Jim: Do I need to repeat everything?
Jim: I bought the regular magicjack 3 years ago and had a 5 year license on it
Jim: then a few weeks ago I REPLACED it w/ the plus
Jim: AT THAT TIME THE LICENSE ON THE OLD ACCOUNT SHOULD HAVE BEEN ADDED TO THE NEW ACCOUNT
Jim: Do you understand?
Kenny: As I have checked it here on our end, under the Phone Number: [protected] of the regular magicJack device:
Jim: I should NOT have 2 accounts
Kenny: Service Began: 06/14/2009
Kenny: License Expires: 06/14/2015
Jim: AND the license should not expire/renew
Jim: DO I need to talk to the BBB or your state attorney general?
Jim: LOOK at the devices, they are wrong.
Jim: I NO longer have the old regular macgic jack - when I signed up the the plus it told me I can transfer my subsrciption
Jim: Are you NOT honoring that?
Kenny: One moment please...
Kenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Jim: Please don't make me repeat everything for that person too
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Bucky'
Your Issue ID for this chat is LTK554052546346X
Bucky: Hello. My name is Bucky. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Jim: Please read from the top down thru this thread
Jim: Just do this...
Jim: 1. Take my subscription from the regular magicjack and add it to the plus
Jim: 2. Delete the regular magic jack account
Jim: Then the PLUS should have an expiration of 6/14/2016
Bucky: Thank you for waiting.
Jim: I'm present and waiting
Jim: REMEMBER your system asked me to transfer! I know my consumer rights. I pre-paid ahead on the regular MJ; I don't expect to loose any of that money/time.
Bucky: Transferring the years from your regular magicJack is not yet possible as of the moment.
Jim: Huh? Why not?
Jim: This sounds like a scam?
Jim: Are you going to send me a check for the difference?
Bucky: That feature is not yet possible as of the moment.
Jim: No wonder so many people have bad things to say about your service!
Jim: can you reimburse me?
Jim: Can you refund me the time on that old account if I cancel it?
Jim: What state are you located in?
Bucky: I understand but that is not yet possible as of the moment.
Jim: I want to discuss this with the attorney general in your state
Jim: I understand the technical aspects are possible, but what about reimbursing me?
Jim: ANSWER my previous question!
Bucky: One moment please...
Jim: What state is your business in?
Jim: I DEMAND to know this.
Jim: I'm copying this thread for the attorney general in your state and the BBB
Jim: What state are you in?
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: What state are you in!
Jim: You are not forthcoming with information.
Bucky: IT is no longer possible to refund on the 5 year plan that you purchased because it was purchased last 2010.
Bucky: We're from Florida.
Jim: So I can't get a refund on an acct. I'm asking you to cancel?
Jim: AND you can't credit the time, correct?
Jim: And you refuse to do either, right?
Jim: For the record.
Jim: What is the address of your business?
Bucky: The 5 year plan was purchased last 06/16/2010. We can process a refund on the order if it is within 90 days, Jim.
Bucky: Once transferring of remaining service from regular to magicJack Plus is available, that's the time we can transfer it. However, we can transfer the remaining years from regular to regular magicJakc.
Jim: 2 things. One, what is the address of your business. And two, what is the case/tracking # of this incident/request of mine that you are authorizing a refund on?
Bucky: This is our address magicJack PO Box 6846 West Palm Beach, FL 33405
Bucky: Use our ticket number LTK554052546346X as your reference.
Jim: And what about the credit invoice/tracking #/case # for my refund?
Bucky: Sorry, we can no longer process a refund on the order if it is beyond 90 days.
Jim: What is the phone # of your business so that I can call w/ the ref # you've provided and check on the status of the refund?
Jim: WHAT? I have for the record what you as a representative of your company has said!
Jim: Are you not supporting your very own word now?
Bucky: You purchased 5 year plan last 06/16/2010 and it is not possible to process a refund on it because it is beyond 90 days already.
Jim: BUT you said you would?!
Bucky: It has lacking No.
Bucky: The 5 year plan was purchased last 06/16/2010. We can't process a refund on the order if it is within 90 days, Jim.
Bucky: If it is beyond 90 days.
Jim: By the way, I should inform you that this is being recorded and I'm a government employee associated with foxnews; are you now taking back what you said you would do? Or are you going to honor it?
Bucky: It was a mistake, as I have explained it is no longer possible to refund the order if it is beyond 90 days. The 5 year plan that you purchased was still last 2010.
Bucky: We'd love to process it for you but it is not possible, Jim. That is our refund policy.
Jim: Our conversation will be in the media soon - twitter, facebook, friends, etc... Honor what you said or I'll be going to publication
Jim: You can't ask people to join plans that aren't transferable
Jim: That's against the lay
Jim: That's against the law
Bucky: You may refer it to our terms of service too regarding your refund issue.
Bucky: http://www.magicjack.com/tos
Jim: What is the phone # of your legal department?
Bucky: We only handle chat support as of the moment.
Jim: You can't do what you've done
Jim: You can give me the phone # of your business
Jim: What is the main phone # for your business?
Jim: WHAT IS THE MAIN PHONE # OF YOUR BUSINESS AT: PO Box 6846 West Palm Beach, FL 33405
Jim: AND DON'T GIVE ME A POB
Bucky: We'd love to help you by phone but as of the moment we only do support on chat.
Jim: WHAT IS THE PHYSICAL ADDRESS AND PHONE # OF YOUR COMPANY
Bucky: That is the only address we have, Jim.
Jim: THAT'S UNHEARD OF
Jim: NO ITS NOT, YOU DON'T WORK AT A POB; WHAT IS THE PHYSICAL ADDRESS?
Jim: WHAT IS YOUR BADGE/ID #?
Jim: ONCE I BLAST THIS ONTO THE WORLD WIDE WEB I'D LIKE TO REFER TO WHOM I'VE BEEN SPEAKING TO. WHAT IS YOUR NAME/ID/BADGE AND PHYSICAL ADDRESS OF THE MAGICJACK BUSINESS AND WHAT IS THE PHONE #?
Jim: ARE YOU A MANAGER?
Jim: IF NOT, CAN YOU TRANSFER THIS CHAT TO A MANAGER AT MY REQUEST PLEASE?
Jim: HAVE YOU DISCONNECTED ME?
Jim: OR ARE YOU STILL THERE?
Bucky: I'm still here.
Bucky: We are the highest level of support whom you can chat with, Jim.
Bucky: They can see our chat conversation too.
Jim: ARE YOU REFUSING TO ANSWER MY FAIR AND REASONABLE CONSUMER QUESTIONS?
Jim: YOUR BUSINESS NEEDS COMPETITION
Bucky: We'd love to provide all the information you needed but the only address we have is the one I provided. Also, we only use chat support.
Jim: SO DO I HAVE NO COURSE OF ACTION ON THIS? AM I SOL? I PRE-PAID FOR SOMETHING THAT I'VE NOW LOST? YOU GUYS ARE RIPPING PEOPLE OFF AND ITS GOING TO COME OUT IN THE MEDIA
Jim: LET ME ASK THIS ANOTHER WAY...
Jim: FOR THIS ISSUE, ARE YOU ABLE TO ISSUE A CREDIT TO ME FOR $ OR TIME ONTO MY NEW PLUS ACCOUNT IF I DELETE MY OLD ONE?
Jim: I'M NOT ASKING FOR A REFUND, NOR AM I ASKING FOR A TRANSFER - I KNOW YOU CAN ADD TIME ON AN ACCOUNT
Jim: IS THAT FAIR?
Jim: CAN YOU DO THAT?
Jim: ARE YOU STILL THERE?
Bucky: That is fair but that feature is not yet possible. Transferring of service from old service to mgaicJack Plus is not yet available.
Bucky: Once that feature will be available, we can transfer your old service to magicJack Plus.
Jim: OMG, THAT CAN'T BE. YOU ARE NOW NOT TELLING THE TRUTH - I KNOW YOU CAN ADD TIME ONTO AN EXISTING ACCOUNT
Jim: SO RECAPPING - WHAT ARE YOU GOING TO DO FOR ME BASED ON MY UNPLEASANT EXPERIENCE AND REQUEST?
Jim: GIVE ME YOUR FINAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENTGIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: I'M WAITNG
Jim: PHYSICAL ADDRESS - NOT PROVIDING
Jim: PHONE # of BUSINESS - NOT PROVIDING
Jim: CREDIT - NOT PROVIDING
Jim: REFUND - NOT PROVIDING
Jim: TRANSFER - NOT PROVIDING
Jim: BADGE ID # - NOT PROVIDING
Jim: SIMPLY ADD TIME ON PLUS ACCOUNT - NOT PROVIDING
Jim: PLEASE PROVIDE ME YOUR FINAL - OFFICIAL STATEMENT
Bucky: I understand and got your point but your request is not possible, Jim. Please understand and that feature is not yet possible.
Jim: GIVE ME YOUR FINAL - OFFICIAL STATEMENT
Jim: WHEN WILL THESE FEATURES EXIST?
Jim: OR CAN'T YOU PROVIDE THAT EITHER?
Jim: WHEN?
Jim: WHEN?
Jim: WHEN WILL YOU MAKE THIS RIGHT?
Jim: AND LEGAL?
Bucky: We don't have exact information when will that be available. We will update our website once that will be possible.
Jim: CAN YOU SEND ME AN EMAIL WHEN THAT BECOMES AVAILABLE?
Jim: AND HOW CAN I CHECK ON THE STATUS OF THIS CASE #? WHAT IS THE MECHANISM?
Jim: Notify me by sending an email to: jim_chance@yahoo.com
Jim: Repeating: jim_chance@yahoo.com for this case
Jim: Will it be this year?
Jim: Why are your responses taking so long?!
Bucky: We don't have any time frame and further details about this matter. We will update it through our website www.magicJack.com . Thank you for your time and patience. It is much appreciated.
Jim: Bucky, watch for this information on foxnews and on the WWW - every piece will be broadcasted. You guys are ripping consumers off.
Bucky: I understand how you feel about it, Jim.
Bucky: Thank you for understanding on my part as well. I really apologize for the inconvenience it caused you.
Jim: Hey, its your job/company. Its WRONG what you are doing.
Jim: Your now in my calendar to contact every day until this is resolved; moreover, the public will know what's going on. And so will my employees, family and friends - bad news travel fast! I'll also be in touch with the FL attorney general and your local BBB.
Bucky: Okay, I understand your frustrations.
Bucky: Is there anything else I may help you with today?
Jim: Yes, is there a way to look at my call history? inbound phone call numbers and date/times with them?
Bucky: Yes, you can check it to your account at the my.magicJack.com.
Jim: You might understand, but you refuse to do anything about it
Jim: where do i navigate to check?
Jim: please be specific
Jim: I'm logged in now, but don't know where to navigate to see the phone #/history date/times
Bucky: Please wait while I check that for you
Bucky: Thank you for waiting.
Bucky: After you login, click Account tab. Click Contacts/Call Logs.
Bucky: Select Show Call logs/contacts.
Jim: That's not working! It said NONE in my plus account
Jim: Why does it show that?
Bucky: When you registered the magicJack Plus and make a call, does it connected to your router or computer?
Jim: router
Bucky: Please be informed that if the magicJack Plus was connected to your router when you make a call, the call logs can't be shown on your account.
Bucky: Unless it will be connected to your computer's usb port.
Jim: OK, so what about inbound calls?
Jim: I don't care about knowing the #'s I called
Jim: another thing you can't do huh?
Jim: plus on router does not log ANY inbound calls/#'s w/ a date-time stamp; GREAT!
Jim: Am I correct?
Bucky: Both outbound and inbound call if the magicJack Plus was connected to your router.
Jim: Neither will work?
Bucky: If you check your regular magicJAck call logs, it will show the date, time and duration.
Jim: Why would I do that? Its not connected anymore?
Bucky: I mean, in case your magicJack Plus was connected to your computer's usb port when you make a call it will show the date, time and duration. But if your magicJack Plus was connected to your router, it will not show the call logs to your account.
Bucky: That feature is not yet available as well.
Jim: If I delete device: "A9210502022A91" will that mess you up so that you can't transfer/refund/credit my plus account?
Jim: You said that with this case when the capability exists - you will perform the transfer/credit. YOU SAID this and I'm holding you and your company responsible for this.
Bucky: Transferring of service from regular to magicJack PLus is not yet possible. That feature is not yet available. We don't have exact information when will be the available.
Jim: True, but you said when it is you'll refund/credit/transfer my account! You said this in the email thread yourself. So I expect YOU to do that when the feature is activated.
Bucky: Once that feature will be available, that's the time we can transfer your remaining years from old to magicJack Plus. There was no estimated timeframe when it will be.
Jim: I know that@ You are repeating yourself; so what I'm asking is if you are going to AUTOMATICALLY do that based on this case WHEN it becomes available; right?
Bucky: I suggest to chat us back once that feature will be available. It will not be automatic.
Jim: Great, another fine service that you don't offer.
Jim: You guys are something
Bucky: I'm sorry for the delay. I'll be right with you.
Bucky: Okay. We can't check the site here in our end.
Bucky: Would that be all this time?
Jim: Its just one of the many sites I'm posting this dialog exchange

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TOO MANY DEROGATORY PHRASES ALREADY TAKE
, US
Feb 28, 2012 9:36 pm EST

Thus far, Magic Jack has deducted two years worth of payments from my account and has not credited my account with these payments. LIVID is too anaemic to state how I feel toward them. BBB, newspapers and whoever else I can contact here I come!

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4:20 am EST
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MagicJack not as told on tv

Magic Jack says you can call all over Canada & the USA. I live in Vancouver and cannot reach The Yukon Territories. I specifically bought it for this reason it worked for about 3 months and then stopped. They said they would fix the problem and after updates and upgrades, nothing fixed the problem. They then had the nerve to send me an email to renew that said if I did not respond within 24 hours it would automatically renew from the credit card we registered with. They have no authorization to do such. Another was given to me new, but already having one sold on Craigslist. The guy who bought said he could not activate because the unit was over a year old and this was told to him by customer service with Magic Jack. SO BE CAREFUL WITH FALSE ADVERTISING

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acaxochitl
, US
Feb 23, 2012 12:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My Magic Jack quit working after one month and they said since it's past the first 30 days, I will have to BUY another device. I cannot get a replacement without paying. So I just wasted $80 on a piece of garbage. Do NOT get involved with Magic Jack. Customer service is all but nonexistent. I will report them to BBB. That's all I can do. I will never get my money back. Buyer beware!

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8:16 pm EST
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MagicJack no service or support

Magic Jack has NO support or service after you purchase. If there is a problem you're in trouble. Dropped calls, static, will not work with computers on a network, can't get credit for int'l call purchases. I have tried to contact the support center 5 times over 90 days "through chat" with no help. The lines go offshore, the people or machines understand no English. After many tries the chat printout is "canned responses" that end up stating they can do nothing.

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8:24 pm EST
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MagicJack customer service/ product failure

Magic Jack Plus stopped working due to a power supply adapter going bad I finally deduced. After 2 grueling hours of text/chatting with "Journey" and "Destiny" then all of a sudden, they needed to download updates to my unit which started tossing certificate alerts every time they tried to answer a question in the chat box.. Very clever idea! I saved, as we went, the chat, another very clever idea! By the way, nothing was every done to resolve my issue. Replacing a simple $3.00 part that went bad, not even the offer to sell me one. By the way, I don't usually fly this flag, but I am a disabled vet, fixed income, and this was a real benefit because it gave me no trouble before this. Following is the transcript of our time together... If you are having a bad day, feel free to read it again...

ase wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Journey'

Your Issue ID for this chat is LTK554034402684X

Journey: Hello, how may I help you?

Ken : hi! My Magic jack plus stopped working. The light comes on when plugged into the compute, but does not when plugged directly into the modum or the outlet. I have re-entered the code for my activation, no luck. I get no dial tone, but the plus signs in when plugged in to the computer directly

Journey: Hello Ken, Good day, let me assist you

Ken : Sure, thanks

Ken : did you get what I( wrote?

Journey: Yes

Ken : cool...

Journey: may I ask where the magicjack plus is plugged in now?

Ken : The old 1 is in my computer

Ken : new 1 is in the phone

Ken : just unplugged the old 1

Journey: on the router or the computer?

Ken : the new 1 is plugged into the router

Ken : 1 second please

Ken : double check

Journey: Do you have the yellow and the green light on the magicjack plus?

Ken : no lights at all

Journey: Please plug the magicjack plus device to the computer and tell me when you have the dial pad on the screen

Journey: tell me when you have the dial pad on the screen

Ken : plugged in... dial screen on

Ken : lights on

Journey: Do you see MENU on the dial pad?

Ken : yes

Journey: Please click on MENU and look for the magicjack serial number the one that starts with A921../ A11.. or C921...

Ken : a11310030162ad

Journey: As I have checked here in our end this Phone Number: [protected] of the magicjack plus and the License Expires: 12/05/2017

Journey: Do you have the dial tone?

Ken : phone is not close to the computer, I had to disconnect from the router since I am disabled and use a laptop, want me to hook back up?

Ken : phone base...

Journey: Okay

Journey: I need to check if the magicjack plus will work on the computer

Journey: please connect the phone to the magicjack plus device

Ken : done

Ken : no dialtone

Ken : no lights

Ken : even when just plugged in to the power adapter

Journey: on the computer when you plugged the magicjack plus, do you have the blue light on?

Ken : yes

Journey: Do you have the dial tone now?

Ken : when plugged directly into the modom, no light

Ken : no

Journey: Okay

Journey: you are using a modem, not a router?

Ken : not sure of the term, it is what my internet company put in for my computer and wireless

Ken : plugged into the back

Journey: may I have the brand and the model of the router please?

Ken : worked great until I got back yesterday from 3 days in Austin

Journey: : may I have the brand and the model of the router please?

Ken : it's a "2-wire" don't have a magnifying glass to see the fine print... please remember, I am disabled and it's very hard to move...

Journey: Please check the brand and the model of the router at the back of the router

Ken : I can't read the print, journey... It has been working fine since I bought it

Ken : the magic jack and the magic jack plus that is

Journey: 1. Please click start and in the Start Search type CMD and press enter, the command prompt will open.

Journey: 2. On the command prompt, type IPCONFIG and press enter then tell me the IPv4 address and the Default Gateway

Ken : 1 sec. it's still pull files

Journey: On your desktop screen

Journey: please do the steps above

Ken : I did, it flassed a screen, then disappeared, I have windows 7 if that makes a difference

Ken : dos screen

Journey: 1. Please click start and in the Start Search type CMD and press enter, the command prompt will open.

Journey: 2. On the command prompt, type IPCONFIG and press enter then tell me the IPv4 address and the Default Gateway

Ken : listen, it happened the way I said it did... I can't read in the split second thaty screen flashed, is a supv available, Journey?
Journey: I will be right with you.

Ken : Hopefully a supv will

Ken : You insulted me'
Journey: I will be right with you.

Journey: One moment please...

Journey: Thank you for patiently waiting...

Journey: Let me assist you Ken

: who is this please?

Journey: I am Journey

Ken : I want a supervisor please

Journey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Ken : you are not a good communicator

Ken : supervisor

Journey: I understand

Journey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Ken : supervisor

Ken : understand?

Please wait while I transfer the chat to the best suited site operator.

You are not currently in a chat session.

Journey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Ken : you are not a good communicator

Ken : supervisor

Journey: I understand

Journey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Ken : supervisor

Ken : understand?

Please wait while I transfer the chat to the best suited site operator.

You are not currently in a chat session.

You are not currently in a chat session.
are not currently in a chat session.

You are now chatting with 'Destiny'

Your Issue ID for this chat is LTK554034402684X

Destiny: Hi, This is Destiny.

Destiny: Would you mind giving me a moment to review your past chat?

Ken : Hi, are you a supervisor, Destiny?

Destiny: Yes Ken

Ken : Good, thank you,

Destiny: is your magicjack plus plug in on your router or pc ?

Ken : router via a cord connecting it to the electric outlet with the adapter

Ken : proper cords to the proper plugs

Destiny: is the Internet and phone slot is lit up ?

Ken : nothing lights up unless it is plugged directly into the computer, which is why I got the plus because of my disability and need for a laptop

Ken : no menu unless it is in the computer

Ken : I'm thinking adapter?

Ken : but it does not light up if plugged directly in the router either

Ken : (power) adapter

Destiny: Using magicJack plus without a computer

Destiny: 1. Plug the magicJack Plus into the power adapter that has been provided

Destiny: 2. Plug the Ethernet cord that has been provided into the magicJack Plus

Destiny: 3. Plug the other end of the Ethernet cord into your modem our router

Destiny: 4. Plug a telephone into your magicJack Plus

Destiny: 5. Plug the power adapter into a power outlet

Ken : like that right now...been there done that... can we move on?

Destiny: Okay

Destiny: make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack PLUS.

Destiny: You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.

Ken : Destiny, I had not touched a thing when it quit working, I reviewed all connections I had hooked up that had it working succesfully for a long time now, no one else lives here. my internet works, my router works, my cords have been checked, the only thing I cannot check is why the light does not go on when the magic jack plus is plugged into the outlet with the power adapter

Destiny: please unplug it from the power source, wait 30 seconds, and plugg it back in.

Ken : did that also, had it unplugged for 5 minutes to be sure

Destiny: Try to plug in on different port of your router ?

Ken : did that also, plugged it into an outlet I knew for a fact was fine...

Ken : still there?

Destiny: Yes

Destiny: may I know the model and brand of your router ?

Ken : we have been here before... the brand is 2-wire... I cannot read the model, but it is the same one i have always had

Ken : Can I get the corp address please after we are done?

Destiny: Sure

Ken : thank you

Destiny: can you plug it on your modem to check if it works

Ken : Destiny, I promise you, I am not a dummy and have studied this problem close up and have double checked everything you have asked me twice because of the difficultys encountered on "chat help". I am mid 50's and worked with computers for a couple decades so let's get to harder stuff

Ken : no offense

Destiny: Okay

Ken : I should at least get a power light, correct?

Destiny: yes

Destiny: did you try to use different Ethernet cord ?

Ken : I don't, even if it's directly plugged in to an outlet

Destiny: try to use the Ethernet cord just to check

Ken : don't have 1 handy

Destiny: Okay

Ken : but the lights come on when it's plugged into the computer

Ken : does it sound like a power adapter to you?

Destiny: we just need to check all the possible ways to fix it

Ken : we have!

Ken : it works if I revert it to a magic jack

Ken : but I still have 1 of those sitting here

Ken : all this wasted 2 hrs of my life will do is lose you customers if people ask me how customer service is! lol

Ken : that was a joke...

Ken : now, Destiny, how do we solve this Power adapter problem?

Ken : hello?

(she did answer back and then requested the need to plug in my unit to the computer for updates and shortly after all locked up and I had to restart everything) Felt like I was attacked...

TS13644814

Please wait for a site operator to respond.

You are now chatting with 'Anne'

Your Issue ID for this chat is LTK554034417182X

Anne: Hello, how may I help you?

Ken : Hello Anne, I just got disconnected after 2 hrs of "conversation".

Anne: Let me know the problem, that you have with magicjack?

Ken : luckily, I copy/paste as we went. 1st I need your corporate address please for follow up

Ken : I don't want to start over until I get the address in case I get disconnected again

Ken : are you there?

Ken : Hello?

Ken : For some reason, all responses from your site are now blocked, so I guess your previous folks did what they had to do, so I will publish my findings to our blo0g and the better buisness bureau as soon as I find what "special updates" they needed to download to my magicjack. Check your files... you may want to email me at

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Kvetcher
ft. lauderdale, US
Jan 08, 2014 12:37 pm EST

I have exactly the same situation and problem. After wasting an entire afternoon trying to deal with Magic Jack chat, I figured out from searching on the net that the problem is a dead power adapter. I got one that works today at Best Buy for ten bucks. Magic Jack should replace them (mine only lasted about a year) or at the very least admit that the power adapter going bad is the problem, not the software.

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Ronald Kolin
Kissimmee, US
Feb 19, 2012 1:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

My is Ronald Kolin
I have one of your idem on my computer, and when, I am not home, and when I come from whatever I do, I check my message it will not down load, so I can here the message, And what it tells me is the Sever Execution failed Can you all check it out and let me know what is going on.

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MagicJack fraud-unauthorized charge

I was looking to cut my household budget when I saw a Magic Jack info commercial. I checked out the web site. After some research I decided not to. A few days later I went back to the web site and thought the 30 day free trial couldn't hurt. WRONG. As I was filling out the form and had entered my card number, I thought twice and backed out of it. I DID NOT submit anything, never received any confirmation email or any knowledge that this transaction was complete.They grabbed that acct. # and withdrew immediately. I didn't realize it until the next day that they withdrew from my acct. fraudulently, without my authorization. It took me three months of aggravation and filing complaints to Pa. and Fla. Attorney Generals along with the Fla. BBB. Pa. A.G. office because that's where I live. I finally got my money back. Scammed-fraud. Thanks to Attorney Generals office. You need to file complaints with those offices.

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idiota
, MX
Nov 17, 2012 12:24 pm EST

2010 put under review, bought new magic jack it worked for a year could not renew account under review buy another new one from best buy with one year service in El paso Texas i go to Guadalajara Mexico and they will not register it because i am under review and fifteen days has passed to return it to best buy. yet magic jack gives me the same old line we will email you it has been two years no email no refund that is outright stealing. do not have phone now my email is rcroysdill@yahoo.com. i live on a budget and now i am the money for the magic jack the owner said he was going to things and has done nothing.

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wifi8827
, US
Mar 10, 2012 7:29 pm EST
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I've used Magicjack for years and it has been great. 99% of the people who have issues are one who don't set it up right or in this case, have the wrong type of computer.

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Christopher Lawrence
Toledo, US
Mar 10, 2012 3:48 pm EST

Well after reading this I will not spend the money, figures but the old adage comes true again, if sounds to good to be true it usually is.

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wifi8827
, US
Feb 06, 2012 12:30 am EST
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"These people are crooks. It will not work on a Mac unless it has Intel chips, which they do not tell you."

had you bothered to read the FAQ on their site, it clearly states:

Your Question

Can I use magicJack on an Apple Mac as well as PC?

YES. magicJack is compatible with Windows XP, Windows Vista, Windows 7, and Intel-based Macs.

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Tom177
Rocky Hill, US
Feb 06, 2012 12:07 am EST
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These people are crooks. It will not work on a Mac unless it has Intel chips, which they do not tell you. I was charged $19.99 to convert to Magicjack and $30.00 by them to convert it back when it would not work. I was given a refund for the Magicjack when I returned it. However, they will not refund the $49.99 it cost me to convert . Beware of these people.

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Gary Unhappy
, US
Feb 03, 2012 11:52 pm EST

You will not get a refund, I know I've tried for 2 months. Majic Jack are liars!

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Gary Unhappy
, US
Feb 03, 2012 11:51 pm EST

You won't get a refund, I know I been trying for 2 months.

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Lester W. Karas
Newmarket, CA
Feb 01, 2012 10:05 pm EST
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I ordered the Magic Jack equipment on 17 Jan.12. The equipment was delivered on 31 Jan.12. In spite of doing the installation correctly on my Dell XP with high speed internet, the equipment has never worked. It was originally intended to send and receive telephone messages, but without its working, it is useless. I am willing to do what is necessary to make it work, however the company will not even contact me. In this case, I shall have to send the equipment back and request a refund.
L. W. Karas
45 Lewis Drive
Newmarket, Ont. L3Y 1R6

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MagicJack area code blocking

For months Magic Jack has been blocking calls to select area codes where they are charged a fee per call by the land line providers where those numbers are registered. Magic Jack has lied to their Magic Jack customers claiming that it is the land line provider that is blocking the calls and they continue to tell the Magic Jack customers that they are working on the problem. The fact of the matter is that they are blocking the calls to hundreds if not thousands of area codes throughout the U.S. because they don't like the charges being sent their way by the land line providers. After being misled, lied to, stalled, and defrauded for months by their customer service chat people, I filed a complaint with the FCC. Last night Magic Jack sent out an auto-renewal notice at 12:30am just after midnight telling me that I had one hour to respond if I didn't want my charge card billed again for another year. Luckily I was still up and was able to cancel the subscription by replying to the email. I WOULD ADVISE EVERYONE TO TAKE A LONG LOOK AT THE LIST OF AREA CODES THAT THEY ARE NOW BLOCKING CALLS TO BY SEARCHING THE INTERNET FOR THOSE LISTS. THEY ARE AVAILABLE AND THE LIST IS GROWING ALL THE TIME. MAGIC JACK HAS BECAME A TOTAL WAIST OF MONEY.

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MagicJack poor billing practices

I was charged for a second year of service without authorizing them. I was told on the web chat it was canceled but it wasn't and had to spend an hour on the phone just to get hung up on when they would not give me a confirmation number.

After some searching through my spam folder I finally found this email...
***Notice I only have 1 hour to respond or I am charged. The email was sent at
Date: Sat, Jan 7, 2012 12:07 am. Like I am up that late at night.

Important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action if you do not want to make any changes.
Order No.: TS15709159
Reference ID: [protected]
Order Summary
Qty Product Code Description Price Each Subtotal Charge Date
1 2NDYR1992-AUTO Gold Plan/2nd Year Auto Renewal 19.95 19.95 01/10/2012
1 REGULATORYFEES4.8 Regulatory and Compliance Expense 0.96 0.96 01/10/2012
--------------------------
ORDER TOTAL: 20.91
Your credit card will be charged on or after the following date(s) for the amounts listed below.
01/10/2012 20.91

Important: Please save this email for 30 days as it contains your Order Number

Do not buy this product or you will be scammed!

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M. Ismail
Cuyahoga Falls, US
Feb 15, 2012 2:17 am EST

It looks like magic Jack is a scam, sold under many endorsements, and made attractive to buy. I cannot make 800 calls. Of all the phones in my house only one gets connected and the others do not. The FCC should investigate along with the consumer agencies. One month free trial is not enough as the product has glitches that need at least a year to uncover. After they are uncovered, there are no solutions.This is one of the most useless product in the market lured by false claims and advertisements.

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MagicJack excessive use and you are out

I got Magic Jack last year and everything was fine. However, I recently married to a woman with a 18 year old daughter who likes to chat a lot. After one year of usage, I proceeded to renew my phone subscription but then Magic Jack then deactivated my phone. I used their chat line for the next four days and each time the rep stated MJ was working on it. On the fifth day, I got the rep to admit that I violated their terms of agreement. The terms of agreement is the screen that nobody reads when initially activating Magic Jack for the first time on their PC. The rep stated my phone usage exceeded 20X the average usage and therefore my phone was deactivated for this reason. He stated Magic Jack provide "free" phone service but NOT unlimited phone service. I asked for my money back but he refused. Naturally I proceeded to place my credit charge in dispute and I have filed a complaint with the FCC, BBB and the state of Florida where Magic Jack is located. The basis of my FCC complaint: (1) Magic Jack has a "one strike and you are out" policy to its customers which is an unfair business practice. (2) Magic Jack has failed to disclose the phone usage limitation in the advertisements which is deceptive. (3) Magic Jack stated that you can have "free phone calls" but then they will deactivate your phone AFTER you paid your subscription for the next year. This is absolutely un-american. Bottomline: Magic Jack is a SCAM and I considered them EVIL.

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MagicJack can't dial a certain number

For 5 months I have been trying to get Magic Jack to respond to a problem with dialing a certain phone number. Every time I dial this number, I get a message "your call cannot be completed as dialed". The number currently is and has been in service for over 15 years. All other dialed numbers work except this specific one. Numerous "chats" and promises of having their so-called "engineers" look into the problem with promises they would contact me have resulted in NOTHING BEING DONE. I cannot and will not recommend Magic Jack to anyone who wants good reliable phone service. MJ will not replace or exchange my unit.

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Watching4u
Atlanta, US
Dec 28, 2011 9:37 pm EST

Magic Jack are going down the tubes.

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MagicJack scam artist from usa

Had purchasedthis product over the internet. Its nothing but a piece of garbage. As soon as i did purchase it they debited my credit card for the amount although they say there is a 30 day period. I spent over 7 hours on the chat with them as they have no land line. This company is nothing better than a scam artist. I have still not got my refund even after sending there garbage back & have confirmation that they have received it. Dont even try this product .

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LinPA
Avoca, US
Feb 24, 2012 11:02 pm EST
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I purchased Magic Jack from Walmart in hopes to decrease my monthly phone bill and also have long distance. Low and behold it sucked! I purchased it last Friday hooked everything up and had a dial tone one minute and tried to call my husbands cell phone (he was sitting right next to me), and his phone didn't even ring. Then I hung up and couldn't get a dial tone for a while. Then I called my cell phone and my cell phone was ringing and then hung up the home phone through MJ and my cell kept ringing. I purchased the 1 year warranty when signing up and they tell me it is non-refundable. It's very minimal but that's not the point. Oh yeah and they tell you they can transfer your number but they don't tell you they charge you for it. Customer Service is good for nothing and they do not have a phone number to contact a real person...BUYER BEWARE! Try something else...because this product is a joke and not worth the aggrevation!

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crapjack
Edmonton, CA
Dec 12, 2011 8:07 am EST

Do not expect any refund. trust me, you will get more customer service by sticking your head in a toilet full of ### then you will from them.

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crapjack
Edmonton, CA
Dec 12, 2011 8:07 am EST

Do not expect any refund. trust me, you will get more customer service by sticking your head in a toilet full of ### then you will from them. They pretent to help & that is the game to get you even more pissed off, the latest is offers to purchase their device at reduced cost but then they refuse to process the order

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MagicJack ceo

Hello, a few days ago I sent a complaint about the MagicJack company and how they are forcing their older clients to buy the new MagicJackPlus. I then received an e-mail from the CEO Dan Borislow's offering the MagicJack for $34.95. It stated that I could receive this reduced price by clicking on the provided link in the e-mail. I would have liked to take advantage of this price, but when I clicked on the link, it wouldn't open up, just like their link for livechat. Im so fed up with this company and they have lost all credibility in my eyes. WHAT A FARCE !

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MagicJack lack of customer service and support

Everyone, read this thread and see the kind of support magic jack users get when they purchase magic jack... The lack of customer service and support is unacceptable. I am getting a new service provider!...

You are now chatting with 'Laura'

Your Issue ID for this chat is LTK554019629056X

Laura: Hello, how may I help you?

Me: Hi Laura, I have a problem adding international credit to my magic jack number XXXXXXXX.

Me: I get the following error message when I try to submit a payment of $40. log_id ([protected]): ORA-20099: Too Many ACTIVE Credit Cards (oracle_magicjack:live)

Laura: Thank you.

Laura: Please wait while I check that for you

Me: I was on a chat with a support rep from magic jack earlier in the week and was told that it would be fixed. still nothing. I need to make an international call right now and i cant.

Me: please resolve this issue for me..

Laura: Thank you.

Laura: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Me: thanks

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Mason'

Your Issue ID for this chat is LTK554019629056X

Mason: Hello. My name is Mason. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Me: ok

Mason: Thank you for patiently waiting.

Mason: Glad you chatted in, I will be assisting you today.

Mason: So you still did not receive any email from our end regarding your credit card on file, correct?

Me: no nothing

Me: I need this problem resolved right away. I have to make international calls today and i cant

Mason: Okay, are you able to hold while I check on your report here in our end?

Me: please assist me with this problem

Me: yes

Mason: One moment please...

Mason: Thank you for waiting.

Mason: I apologize for the very long delay, it seems that our engineers are still working on your email and will be sending you an update hopefully within 24 hours. I understand that this has taken too long to be resolved and it is very frustrating on your part. But please do not worry for I will make sure that this problem of yours will be fixed as soon as possible.

Mason: I will do everything that I can to get this done within 24 hours.

ME: Thanks but that is just too late for me, i cannot wait 24 hours. I have to make an international call within the next hour. With that said, can add 10 dollars of credit to my number so for the inconvenience that magicjack has caused me as I made this request with your staff over 48 hours ago?

Mason: I'm sorry for the delay. I'll be right with you.

Mason: Okay, I will inform them about your request.

ME: Thank you, im standing by

Mason: One moment please...

Mason: Thank you for patiently waiting.

Mason: Okay, they will be checking on your request and will update you as soon as possible.

Mason: Is there anything else I may help you with today?

Me: Yes I'm waiting for you to respond with an update

Mason: Okay, please do wait for the email update that they will be sending within 24 hours.

Me: Mason this is crazy! you guys do not give a ### about your customers! I will posting this chat all over public forums and magicjack sites to show everyone how magic customer take care of their users.

Mason: I have already provided you all the information that you need, I may need to end this chat now.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

You are not currently in a chat session.

You are not currently in a chat session.

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MagicJack company respect for customers

I have been using the product Magic Jack for two years now, and it is wonderful. It works very well, and I have saved a lot of money up to now. I wouldn't give it up for the world. The problem is the company itself. I tried to contact them for a question, and was still in front of the screen waiting for the agent to answer my question over an hour later. There is no phone number, no address, and the "live agent" kept pressing prerecorded answers like "I am sorry for the delay, I will be with you shortly", one after the other. I finally received the answer I was waiting for over an hour and two agents later, and between every message, there was a wait of around ten minutes of prerecorded answers. I was so frustrated, I asked where I could file a complaint, and the site they gave me hasn't worked. The product is wonderful, the company smells like a dead rat.

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MagicJack cancelled my account

Had MagicJack just over a year and it worked...okay. One month after I renewed the subscription for two years I returned home from 3 days away to find they had deactivated my account. I contacted them through their 'live chat' and was told it was deactivated for over use. No one had even been at the house during that time frame, no one could have used the phone. I lost two years subscription, the phone number, and have a box full of business cards that are useless now (because of the phone number). I explained to them no one could have used the phone, they said there was nothing they could do about it. My new goal in life is to disuade everyone I can from using their 'services'. With new competitive products on the market now who actually have customer service I see a steep decline in Magicjack sales coming...

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Patricia Hanks
Sandy, US
Dec 09, 2011 9:10 pm EST
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The owner and Inventor of this company is Dan Borislow and he lives in Palm Beach Florida. He also has a Facebook page. I think it is time to get the federal government involved with his fruad. There is an articular in the newspaper in Palm Beach paper. It seem he has other problems.
May be if enough people contact him he will return all the money he owes. He is a real scam artist.

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MagicJack unauthorized charges

My credit card bill recently showed an unauthorized charge for Magicjack.
I haven´t used it in more than a year.
I checked the website for an address or email to contact them to no avail.
They say they have online help 24/7 so I logged into that and gave up after an hour.
Then I googled Magicjack complaints and found this site and another site which just dedidates itself to rebuttals and denials of complaints from Magicjack: http://www.magicjackscam.org
Seems they have the resources to keep an active webesite dedicated to complaint rebuttal but no way to easily reclaim unauthorized charges.

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Jacky
, US
Jan 28, 2009 7:37 am EST

What a nightmare buying magicJack has been. Once I got it, it didn't work. There were no instructions. The 1-2-3 they say was wrong from the get-go. I got tech support on line, after navigating my way through the cyber jubgle they put up to insure you can't get to them. However, I wish I hadn't! They had me do things to my computer in an effort to get the device working that resulted, after being online with them for over five hours, in my losing my CD/DVD player burner.

The techs were arrogant and condescending...and I bet all were from Pakistan/India. I say all because I had to keep getting back to them. One tech told me to do something that ended up with my computer freezing up...had to just pull the plug and start over. Avoid this product at all cost...save yourself, save your money!

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Chuck
, US
Apr 16, 2009 1:01 pm EDT

I visited the magicjack.com website after seeing an advertisement for it online. I purchased the product and when it arrived it did not work as described. I have tried contacting anyone from the company. At the website there is no 800 number online online assistance in the form of a internet operator who gives live help with names like Janice or Robert. In reality the person you are speaking to is located in an office in India or Europe, but not in the States. They need to teach the it guys or girls there better English. I assume that is why there is no direct 1800 number

I have tried configuring my pc in every fashion suggested bye the online operators there. This product has never worked as described. I will admit for a month calls would actually go through but would never allow me to complete the calls. They would drop all the time. I have asked the online operator, IT people on numerous occasions for a phone number to call so that I may speak with someone about returning the product and attaining a refund. Every time I asked they either avoid the question and or just drop my session online with them.

If I steal from anyone in the State of New York in the United States, or any other state for that matter, I would be arrested for theft. Why am I allowed to be robbed? Why is someone not being arrested? This hurts and frustrates me and I would like retribution in the form of a refund or a government agency to fine them or shut down the site. These people are thieves and this needs to stop immediately!

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Parker
, US
Apr 24, 2009 9:28 am EDT

Worked fine for the 1st month and a half. Overnight, it stopped working. Their website is as difficult to navigate as Walmarts'. It took me 30 minutes to find a Customer Chat line. I was disconnected from the chatline on 4 different occassions and spoke with 8 agents over a nine hour period. The piece of crap still doesn't work. No one of their end seems to know what their doing and everyone you talk to wants to walk you thru the same nine hundred steps wiping other software off your computer (that they say is incompatible with magicJack - funny thing it worked for over a month with that same software on my machine). The product is great in theory and useless in practice. If you threaten one of their agents by saying you're going to use some other voip service, they'll disconnect you. There is NO actual phone number to call and you can tell by their dialect, their 'agents' are not American. Which, in and of itself, is most likely half the problem. Take my advice folks - keep your 39.95 and use it to pay for 3 months of quality Vonage service. The only magic this jack has is the works one minute - broke the next magic!

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Karl
, US
Jul 07, 2009 7:14 pm EDT

WARNING! I purchased Magic Jack 6 months ago and it stopped working. The problem is that it is impossible to get customer care. They provide no one to talk to. There are no contact phone numbers. They do have buttons on their site for customer care, but when you click them, they eventually loop you back to the main page. Very frustrating! Go to the site and try to contact someone. I am at my wits end an am giving up... I thought you should know this before recommending it to your viewers.

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Shas70
LEXINGTON, US
Mar 07, 2011 4:49 pm EST
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What a piece of junk this equipment is! Our address location didn't have enough "upload speed" to have this device. Cancelled service and then on the renewal date, it AUTOMATICALLY deducts another year of service, without your consent. These people DO NOT have a customer service telephone number. You have to CHAT with some numb nuts and never get anywhere. I will file a complaint with every company that allows you to do so. This company should be shut down.

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MagicJack product doesnt work

To whom this concerns;

My name is Carol Lane and i just recently ordered your product Magic Jack. You had mentioned that it works with out a computer. That statement you made was a lie. I'm am a 64 yr old women who had several mutiples strokes and i need a phone for emergencies. You made false advertisments when you said 30 days free. You had took 300 dollars from me. I had used your product and it dont work at all.I am very upset and a unsatisified number customer. Now im still with out a phone and i am backed up on bills. Can you pls contact me [protected] a alternate number is [protected]

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MagicJack 30 free trial

I recently ordered a new magicjack plus as per the free trial offer from there wesite offer. It states that your credit card will not be charged for 30 days. They do not tell you that I could see that the 30 trial starts the day you order. Also they charged my card immediately istead of waiting the 30 day period. When I complained they simply told me that since it was a debit card they processed it the day of order. My debit card works as a credit or a debit card. But it didn't make a difference to them. Then after I found out they would not honor my 5 years still left on my previous account, I decided to return I would return the magicjack plus for a full credit. Upon visiting the wesite to find out how to return the magicjack plus and also since they have no customer service number you can call. (A phone company with no phone to call?) I found the page to start the return procedure and it has you print out the form to mail back with the return. Now keep in mind I only recieved the magicjack plus the previous day. I seen I only had 14 days to return the magicjack plus to get the credit to my credit card. How does that work? 30 day trial, and I had only 14 days left. That is when I seen that the 30 day trial starts the day you order. So now they will not charge your card for 30 days and they charged it immediately, then the 30 free trial starts the day of order? How do you test it for 30 days if you don't have possession of it? The the consumer is responsible for return postage. And if I had waited even a week, I would be paying for overnight delivery and a receipt signature. I think I will opt for the return reciept signature reguardless. If I would have waited two weeks, I would not be able to return the magicjack plus for a refund as per the 30 day free trial.in my opinion this is as dishonest as it gets. As far as my earlier purchased magicjack service. Magicjack has updates to the service periodically and after this last update my phone would not call a close long distance number. It simply rejects the number. After several live chats with more than one agent online and it working again untill I was off line with the agent. My magicjack would quit working again. Finally the agent said she would forward my problem to their engineers and it would be addressed. As of this date, two weeks later it still will not make the calls. And I have not heard a thing when it might work again. But I am sure of one thing, my time that the magicjack does not work will not be credited back. And I would just bet they are not in all that big a hurry to fix my service. I would think that they are on top of there game as far as sales go though. So far out of two years of phone service, my phone has quit working at least several times and to get help the only way is through a live agent online with the keyboard. I for one am done doing businness with magicjack.

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MagicJack no service

My connection has not worked with MajicJack for about 8 months. The only service that I could find cost the customer. I have now found chat and this is their only form of communication.
I have been working with majicjack techs for days and hours trying to get me service to work. No one has been able to get it to work longer than our conversation lasts. As soon as I close the window with one of their top 10% the service stops working.
This is my business number and I have been loosing business. Customers receive a message stating: no longer a working number or no longer in service.
I have asked them to let me speak to their boss or the owner and they change the subject.
I am now trying to get a landline and other companies have a difficult time getting the number because it is registered to majicjack. The last person that I spoke with told me that I could pay them $30.00 after the other company sends a request, this is after just paying for my renewal. I had to pay for the renewal because this is my business number and they would not release the number or the information to me.
If I had a way of contacting the owner I would!
I have been loosing business from almost the time of service from MajicJack! I am a very unhappy customer!

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MagicJack porting phone number

I have had Magic Jack working for about 6 months. Submitted a request to port my phone number about 6 months ago; nothing has happened . Today I went on line to check my account; no record of any porting request. Submitted another porting request. This time Magic Jack wanted a $20 fee to do it. Gave them credit card no. and submitted request. Email from them said they could not port my phone number because my provider BellSouth said a porting request is already in process. I guess I am out $20. I wonder if anyone has ever had their number ported to MagicJack or is this a hoax?
BTW; after initially setting up MagicJack in Florida with no problems(Emachine with Windows 7, Brighthouse cable for ISP), I moved to another location with different computer and router and experienced call dropping. Had to change router to cure this problem. Magic Jack is now successfully running on XP and VISTA. The problem router was a 10 year old Linksys WRT54GS with latest firmware. I changed firmware from Linksys over to DD-wrt and problem of dropped calls was cured.

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Lauralee63
Haskell, US
Jan 25, 2012 1:04 am EST

Magic jack ported out my phone number 4 days after I canceled my account and now my phone carrier wants 69.99 to get it back. When I called magic jack they told me my account was canceled on the 16th and I asked why then did they take my phone number on the 20th if my account was already canceled. They told me I had to chat with someone online. When I did the online chat, they told me my account was still active. I think they didn't want to agree they were wrong. So I asked them: how do I cancel my account again? they said all I have to do to cancel is to just stop using my magic jack, thats funny because I wasn't using magic jack. It was returned to the store on the 16th so How can I still have magic jack when I don't even own magic jack. If you need tech support, you have to chat online and they put you on hold for 20 minutes after each question. It has taken me 5 days and I still did not get any answers

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Lauralee63
Haskell, US
Jan 25, 2012 12:56 am EST

I couldn't get my magic jack to work so I canceled my account the day after I tried to set it up and asked them not to port my phone number from my phone current carrier because i'm going to stay with them. My account was canceled on the 16th and on the 20th of that same month they took my phone number. Now I can't get my phone number back from magic jack and they told me I never canceled. I asked them to please cancel it again and they told me all I had to do to cancel was to stop using it, I never used it, it was never in service. I don't even own a magic jack anymore. Do not use magic jack. You can't speak to anyone on the phone, you have to chat on the computer and they take forever to say anything and they don't actually answer your questions, they say the same thing over and over agin. It's like they don't even read what you type.

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