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CB Telecommunications MagicJack Doesn't work with dsl as promised
MagicJack

MagicJack review: Doesn't work with dsl as promised 222

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Author of the review
12:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Magic Jack does not have a customer service rep when you call, they try to force you to order on their hotline. They tell you it works with DSL, sure, it does, but you still need your phone service to use your DSL, therefore, you still have two bills. one for their product and one for your dsl. If you have a cable modem, then you may want to get it, but if you google: Magic Jack complaints, you may want to think twice, because the internet is full of complaints from them. Which is how I found this site. BUYER BEWARE!

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222 comments
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CCEC Contracts SRS Security
Columbia, US
Jun 03, 2009 6:33 am EDT

I signed into my account and everything was sufficient with the functioning of the device. It appeared to be operating correctly. Then it kicked me off of my signed in account and wouldn't recognize my email address. Sounds like a web errer and not the device to me. My first Magic Jack experience. WoW!

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Kaps
Mayfield Heights, US
Mar 10, 2009 11:22 am EDT

I have not been able to make even a single call in last 8 months from this piece of junk. It worked OK for initial few months after I bought it, but I am really frustrated with this product.
Whenever I dial any number, only thing I hear is 'silence' while the number I call rings but when the person picks up the call, nothing happens. This is going on for last 8-10 months.

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Flow flow1
, US
Jan 27, 2009 7:22 pm EST

I bought this over 6 months ago.. can not use it.. you cant hear anything (it sounds like static.)when you call someone.
No way to contact them to cancel billing.
I will sue them if they try to hold money out of checking without contacting me first.

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Shane
Cerritos, US
Jan 26, 2009 10:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I can't make calls unless I disable my firewall. They don't have a number you can call to troubleshoot problems, you can only chat with an "agent" online. The only thing they can tell me is to disable my firewall. The firewall is there for my protection, so I don't get virus's and other things that can damage my PC. Don't even bother with this company, I'm switching back to Vonage.

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bRIAN oBRIAN
San Jose, US
Jan 18, 2009 11:25 am EST

DO NOT SIGN UP... SOUNDS GREAT BUT COMPANY HAS DECIDED PROVIDING CUSTOMER SERVICE HURTS THEIR BOTTOM LINE...IF YOU WISH TO WASTE HOURS TRYING TO GET A SIMPLE ANSWER... GETTING PASSED AROUND LIKE A CHEER LEADER... THEN GO FOR IT!
USED CAR SALESMAN WOULD MAKE BETTER CUSTOMER SERVICE REPS!

"OFF WITH THEIR HEADS!"

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Ebonie Thomphson
Binghamton, US
Jan 16, 2009 10:41 am EST

After following all of the given instructions of not only the procedures on the instruction package but also the on-line tech's, my magic jack is not even giving me a phone number nor is it working. I have registered over and over again, increased the speed on my internet, as they asked of me, spoke with several on line tech's . And still the product dose not work

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tadricw
, US
Jan 06, 2009 9:58 pm EST

Company states 30 day money back guarantee and free return postage and that credit card would not be charged. Well, they charged my credit card right away, did not provide free shipping back to them and have no customer service number. Scary company.

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james jones
Narrows, US
Dec 30, 2008 11:09 pm EST

The magic jack is for phone service through the internet.It keeps dropping calls.I've chatted with customer service several times and have done everything that they said to do and I still have the same problem.One per by the name of Summer just stopped chatting with me when I told her the problem.I fell as if it is a legal scam.

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Marcelino Luna
,
Nov 30, 2008 11:09 pm EST

I need to find live customer service to call me at [protected].Because my magic jack seems to not be working write now.And my magic jack number is:[protected]

email address: panyvino7@yahoo.com

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Elizabeth Arsenault
,
Nov 18, 2008 11:11 am EST

False advertisement. I have been charged on my credit card and it hasn't been 31 days yet. I need to know how to contact someone in their billing department. They say that you wouldn't be charged for 31 days.

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clay
,
Oct 17, 2008 7:36 pm EDT

I am unable to contact Brazil. When callingl, phone rings 3 times and cuts off. I have also been unable to add international minutes

How can I speak with your rep?

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dIXIE sWIFT
,
Sep 18, 2008 10:43 am EDT

i ORDERED PRODUCT FROM TV AD THEY STATE 1PLUG IN TO COMPUTER 2 PLUG PHONE IN AND MAKE YOUR CALLSTHIS IS ABSOLUTLEY NOT TRUE i SPENT 3 HOURS ON LINE TRYING TO GET HELP AT THE WEB SITE IT FINALLY WORED FOR TWO DAYS NOW NOT WORKING AGAIN THIS COM[PANY NEEDS TO GET REAL PHONE NUMBERS WITH REAL PEOPLE TO HELP i WOULD NEVER RECOMEND THIS PRODUCT OR COMPANT TO ANYONE!

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1lindas
Woodridge, US
Aug 17, 2013 10:37 am EDT

I purchased a 5 year renewal on my magic jack, then purchased a Magic Jack plus. The company refused to move the renewal to my Magic Jack plus, and said I had to purchase an additional renewal-

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Josephine Onyeachonam
Toronto, CA
Jun 06, 2013 8:13 pm EDT

Please allow me to use my phone without reminding me that my number is near expiring while I have paid my bill. Thanks.

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georginar
Guelph, CA
Jun 05, 2013 9:42 pm EDT

Bought an Additional year can't renew my subscription, company won't refund what I paid for. And can not use.

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tony harvey
Goshen, US
Jan 12, 2013 6:33 pm EST

about one time a day i recieve a call on my cell phone in the evening around 8 pm . i have told them i am not interested and to remove me from thier list. i have to be awake at 3 a.m. i am sick of theese people waking me up

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patty bags
Brooklyn, US
Jan 09, 2013 9:32 pm EST

Purchased a 5 year plan. The device broke, I purchased another device. The 5 year plan is only good on the first device, not transferrable. Rip off. Customer service hung up on me twice! Refuses to refund for remainder of time. DO NOT BUY! BUYER BEWARE!

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Lman
, US
Jun 08, 2012 8:44 am EDT

I was told this was a trial and i would be able to cancel at any time, but when i went to cancel they charged my card again for more money.

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twice paid.
Port Rowan, CA
Jun 08, 2012 6:15 am EDT

I paid my yearly fee in Oct 2011 then in march 2012 the company cut me off and demanded another year fee...

therefore I paid twice in a 6 month span

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fran sandidge
Danville, US
Apr 29, 2012 1:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Magic Jack service has expired and I can't renew it without my password, when I sent for my password and recieved it they said that it was not right. I emailed them again and got the same password which didn't work. I need to know what to do?

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eli waknine
Aventura, US
Apr 25, 2012 9:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i hade roberry in my appartement they take my magic jack.i need your help, rigth now i am in manila, phillippine.thank you.

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fidget777
Saltillo, US
Feb 25, 2012 7:12 pm EST

I had magic jack deduct 31.39 out of my account and leave me with overdraft fees. They have always in the past asked for a renewal correspondance but now they are saying they automatically renew. Customer Service is a farce. You get no where with that. I suggest staying as far away from this smoke screen as possible.

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monkey09
, US
Jan 25, 2012 10:21 pm EST

there was an offer for five years with special pricing which we set up they also did a one year renewal which i only wanted the five year they wont reverse the extra charge no one to talk to and i dont think the help people are in the us or any other other English speaking country

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jmac007
Kalamazoo, US
Nov 09, 2011 8:04 pm EST

ordered magic jack renewell, thought it would better with different phone carrier. verizon, unit does not work, they would not return my money, big ripp off. If ya want to get ripped off try magicjack.

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maegen420
, US
Oct 05, 2011 12:17 pm EDT

BROKEN error every time the chat gets you know were, i run a small business and i see how there chat works same program i us. The customer support is useless and stupid! i mean i don't use that word often but seriously don't hassle with it! they also wont refund you the money!

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jessie johnson
Enterprise, US
Aug 04, 2011 7:59 pm EDT

i have a charge on my debit card from magic jack i did not order anything from magic jack tried to reach them by phone unable to. tried web site unable to get customer service.

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simone duncan
, US
Jul 21, 2011 5:14 pm EDT

recent email.address have been changed to so to replace it instead new replacement is duncansimone@hotmail.com magic jac #is [protected] because a registration sreen has showed up and the email address is changed so please email information to this email address instead

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u c denise
, US
Jun 12, 2011 1:26 am EDT

Have a Magic Jack...The only thing I hate about it is I signed up for a 330 area code number. I lived in Akron and that was the area code. When I signed up they never said they didnt have any Akron's numbers. My friends and family cant call me local.

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trisha cendana
, PH
May 21, 2011 6:04 am EDT

i cant verify log in because may email address not activated on yahoo mail... pls... help me how to reset may account on magic jack... thanks

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jeffb18618
harveys lake, US
May 13, 2011 4:06 pm EDT

i am unable to call local prefixes in my area code, talked to customer service via live chat 3x so far and no resolution yet.

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Magic Jack Complaint
Saint John, CA
May 07, 2011 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When I place a call, the person on the other end of the phone camplains that they cannot hear everything I say and that the phone gives a distortated signal.
This has only happened during the last few months...what is the problem?

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simplemind00
Chicora, US
May 05, 2011 2:28 pm EDT

I cannot call certain numbers with any of my magic jacks. I have notified Magic Jack support and they tell me to "be patient, the engineers are aware of this problem". I first notified support March 26, 2011, today, May 5, 2011 the problem still isn't resolved.

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Astra Babb
SunnyIsle, US
Apr 28, 2011 9:02 pm EDT

I have tried to change the name on my magicjack account so that the name on the account matches the name on my credit card. This would enable me to pay for the service with my credit card. However, I am experiencing great difficulty with accomplishing this task. Please help.
Thanks.
Lois

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Sanrrs
, US
Apr 07, 2011 12:44 am EDT

I paid full price for this Magic Jack and paid for speedy delivery. I am out $50. It was stolen when delivered and they told me I was out of luck. I would not get a refund or a replacement. Be forwarned. "Do not buy this product or you will lose your money." The customer service is unbelievably inferior.

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anwarhakim2
, IN
Mar 27, 2011 7:11 am EDT

I bought a Magic Jack connection and have installed on my computer. I can receive calls on the magic box line but I cannot make any outgoing calls.

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Tom Mad in Kansas
Overland Park, US
Mar 14, 2011 4:40 pm EDT

When I bought my Magic Jack 6 months ago and connected and set up I realized that they did not have my Area Code available. This is a major problem is a bi state area. Not the AC becomes available and they demand $10 additional. Sounds like a deceptive way to up the cost of the product by 50%.

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BadJack44
, US
Feb 25, 2011 7:30 pm EST

Scammed on Renewal. When my subscription expired, I went to the website to renew. There were two choices, one year for $19.00, or five years for $69.00. No matter what you select, they will only accept the five year choice. You have no choice.

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DanTanner
Toms River, US
Feb 23, 2011 3:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Magic Jack tech support is difficult to reach and unhelpful, even stupid, when contacted on chat. The damn thing makes our Windows 7 unstable & crashes at bootup. It boots OK when the MJ is unplugged. The FAQs stop at Windows XP and Vista.

The MJ works, but don't count on any effective supoprt.

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nguahoang
denton, US
Sep 23, 2010 8:13 am EDT

when I first got the device, they said it's free calls I can make any where in the US and canada and they gave me 1 month free trial. after a month, they said I made too many calls and they cut me off exactly one month later after I paid $33.99 for the device and $19.99 service

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Lyn J
, US
Sep 14, 2010 10:11 am EDT

Went to register and the software completed w/o assigning number. terminal now will not work and they refused to fix. Now being told extra 10.00 for number. Worst customer service ever. refused to help and assign number without 10.00. Never again with this company.

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