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MagazineCity.com Complaints & Reviews - never received magazines

Review all MagazineCity.com complaints

MagazineCity.com

Posted: 2009-12-26 by   char young
never received magazines
Complaint Rating:  0 % with 0 votes
Company information:
magazinecity.com
United States
I ordered a magazine subscription for my husband for Valantines day on Feb 14, 2009 and have contacted this company several times with lies, lies and more lies. Then I complained to the BBB in Virginia, then I got a response saying the would re submit the subscription to the magazine company. They also sent me a copy of the magazine they had in their office. Four months later still no magazine. Contacted BBB again, same thing again, they sent me a office copy of the magazine and still nothing. I asked for money back as nothing else is acceptable to me now and haven't heard from them since. Liars and Thieves.
Comments United States Magazines & Newspapers
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 19th of Jul, 2010 by   Barbara G Rothwell 0 Votes
I purchased or so I thought a 1year subscription to Air Classics for my brother for his birthday. I purchased this subscription on April 12, 2010. I was told by the girl who answered the telephone on June 7, 2010 that they -Magazine City does not respond to email complaints till the magazine is at least 12 weeks over due. On 06/29/2010 I was told that a refund would be issued that day (as normally it would take up to 30 days to process and they normally only process refunds in the 15 and the 30th of the month) as I have been very attentive in contacting them. On 07/15/2009 I was told the refund request had been processed but the actual refund would not post to my account for 2-3 business days. On 07/19/2010 I spoke to Carol at extension208 she explained there had been some misinformation (because she only does refunds once they are approved on Friday's when she has big batches of them.)and was so sorry about the confusion but the refund would be issued by 6:30 pm on 07/19/2010. I have filed a complaint with the Better Business Bureau and intend to file a criminal complaint with the federal government as this has crossed state lines. I learned the 800 number is useless and they never respond to emails. I did ask Carol about this problem.. She wasn't aware of the complaint procedure as it is not her department. Magazine City is still advertising Air Classics on there web site. Challenge Publications has pulled their license to sell from Magazine City in March of 2010 (well before I placed my order).

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