Complaint Rating:

Company information:
Magazinecity.com
Los Angeles, California
United States
magazinecity.com

This is the absolute worst company I've ever had to deal with...yes, worse than the phone company and yes, their customer service department IS worse than Earthlink's outsourced customer service department. Their reps are USELESS, at least Earthlink's reps have a manual to read out of!!!

In March of 2009 I ordered a few subscriptions for my nieces and my nephew, naturally when I told them, they were SO EXCITED and couldn't wait to receive their first issues. Needless to say, those NEVER came and after months and months of 40 minute hold times and customer service calls that gave me no information at all, I finally was told that the order was NEVER SENT TO THE MAGAZINE!!! Naturally, I asked for a refund and it is now nearing the end of September and still nothing. I can't even get a hold of them by phone or email anymore. They simply don't answer or don't respond. I've left messages and I just can't believe they are still in business!!!