Macy's
reviews and complaints

I ordered furniture for a room that I was in the process of reflooring. The delivery guy told me not to worry, just call when I was ready and someone would come back out and assemble it. First rep I spoke to said no, we don't do that. Second rep said we do, but you have to call within 2 weeks. Last manager I spoke to said they were both wrong. Also, he would not give me the name of his manager. He said it was my fault for waiting 40 days. Sorry, next time I will cancel my vacation and try not to end up with a cast on my leg from a muscle tear so I call Macys in time.

On Sept. of 2015 I received a letter from a collections agency stating that I owed Macy's $200.93. I called them and asked for the details and reason for sending my account to a collections agency. They said that I was late on paying on my account. I explained that I paid off my account in Feb 2015 and had not used my card. I checked with Experian and found out that my perfect credit score of 920 went down to 698 because of a false reporting and screw up of my account. I was completely blindsided. I never received any statements from Macy's during the year. Now I can't get credit because of what they (Illegally) did. I never received any statement in the mail, never received a phone call or email or any contact of any kind stating that I owed them anything. This kind of consumer abuse should be illegal. One should be warned in advance that their credit is going to be ruined if they don't (or can't) pay their due. I don't care about any amount I might owe, as long as they retract the damage to the credit reporting agencies. I am very angry and won't do business with Macy's until this is corrected. They should not be able to get away with practice of ruining customers credit when it is their fault.

I canceled my account in July 2015 after paying in full. In September 2015 I received another bill for $6.00. Apparently a $2.00 "minimum interest charge" in assessed even on a closed account with a zero balance! Really Macy's? You would rather have my $6.00 than my hundreds of dollars of business each year? No wonder Macy's has to close stores. I will never shop there again.

9/16/2015, reservation: [protected], sale check: [protected]

bought a sofa at 9/112015 11:20 AM, my wife told to the sales Representative about a previous bad experience we had with delivery people . he promised it will not happen this time and put a note on his computer to make sure everything will go smooth with this order.
(Yeahh right) . we explained that our time is very precious, and we both work at very demanding jobs. thats why we scheduled a morning delivery for 09.16/2015 between 8:00AM-10:00 AM. left 2 phone numbers.
Actual result: The sofa didn't arrive on the time frame.
Macy's didn't call to tell they are late.

Called customer service twice, waited 15m on the waiting list and another 15m with the agent on the line to hear a lie that the truck had a flat tire (sorry don't buy that) and they are apologize .
Why macy's didn't call to tell they are late ? because our time does not count . when collecting the money everyone is nice, when it is time to provide service its a different symphony.

I wanted to cancel but I was told the sofa already in the truck and if I want I need to call a different number and reschedule ( again hussle that will waist my time)

We didn't born yesterday- we know when we are being BULL$#%.
I wonder if macy's will be satisfied if a customer who is constantly late in paying their payments tell them I apologize for the inconvenient ?

My wife has been working for Macy's for 15 years. She was fired by them
previously. I took her to The New Jersey Department on Civil Rights.
The assigned worker called the store and my wife got her job back
and her back pay. Now Macy's has hired some new managers who are
inexperienced, unprofessional and childish. My wife is the counter manager and they keep harassing her. Especially, her two floor managers. I'm waiting for wife to talk to the manager before I go back
to Civil Rights.

I wanted to warn people that the company Macy’s East Inc is bad company and the owners can easily change the conditions of your agreement with them. I worked for them 2 years and they suddenly changed my salary rate per hour. I found out about several weeks later, when I noticed that my salary became smaller. I asked the managers to help me, but they weren’t interested in helping me. Don’t work for these scammers.

On 8/20/2015, I made a credit card payment via phone to Macy's customer service. I got a confirmation number and now they are telling me that I never made the payment! After 2 hours on the phone with various customer service reps, and then finally with a supervisor, I hope the issue has been resolved. On Monday, we'll see if all has been resolved and that no interest or late payment has been applied to the account. We were told it would be reversed if that happened.

I work at a macy's store and it 's not all that is supposed to be, for one they pay their people below the min wadges and want them to work for peanuts, then they have associates who hide in stock rooms and sleeps and managers know and don't do anything to them. They have associates who work and don't get anything in return but a hard way to go. The pay is not what they say they gonna pay and the managers are rude, the store managers are the worst in this store. So sad that macy's treat they associates like dirt all the full timers and have new associates come in and they treat them like gold. I think some if not all macy's are racist because they treat they employes of afrcan amercian badly it s unfare.

I was interviewed Wednesday, July 15th for a sales associate position at Macy's. I was hired on the spot and signed hiring papers. I was told to come back that Friday for orientation. Upon arrival at my orientation I was told the position I was hired for was given to someone else and that I actually wasn't employed. Then I was interviewed again with the same exact questions I answered earlier that Wednesday. After, I was told I would be called if any positions opened up. In summation, Macy's appears to be incredibly unorganized and completely inconsiderate of potential employees time and energy. I have no further interest in working for this company and will never purchase from them again. Understandably, there's nothing Macy's can do to compensate my time and effort in this frustrating experience. However, I do suggest management not hire on the spot until they are sure the position they are hiring people for is actually available to avoid being unprofessional.

I have been a loyal customer of Macy's for over 10 years, spending an average approximately $2000/ year. On 5/26/15, my home was flooded in Houston. I called in to get a copy of my in-store receipts and they wanted to charge me $3 per statement month unless they received a request from my flood adjuster by fax/mail not e-mail. I refuse to trouble him as he trying to help people and at this time does not have the time to deal with this.
The customer service rep I spoke to was: Janet ID # [protected] (Supervisor). I am disgusted with Macy's lack of empathy and support. I intend to cancel my Macy's Amex which I spend $1000+/ month on and will never shop at Macy's again. I will be sure to share this information with everyone I know. If you are looking for a better experience go to Costco or Lowes - they have been great and on the day of the flood Lowes gave out cleaning supplies to help flood victims.

I opened a Macy's American Express credit card and used the account number from the card to submit payments. Then I started getting collection service calls about my past due payments.
When I explored the issue I found out that the credit card is actually tied to two account, one is for in store purchases and the other is for out of store purchases. Not only is this deceptive, but the account printed on the card is for out of store purchases.
Any payment made to the account printed on the card is credited to the out of store purchases.
On the web site you can see the two accounts, but only the last four digits, which means you can't see what account to send your payment to

I think this is a deceptive practice and is an excuse to charge late penalties and interest charges on the Macy's accounts.

Macy's credit card policy in making payments is VERY misleading and setup to charge their customers late fees even if they believe they are paying more than the minimum payment as listed in their statements. I payed twice the amount indicated on my minimum due on my account prior to the due date to avoid late fees for December as I would be on vacation traveling for the holidays. During my vacation Macy's continuously harassed me with phone calls at least 6 times a day stating that my payment was due. I knew i had payed ahead and logged onto my account and sure enough, I payed twice the amount in November on time. However Macys charged a $25.00 late fee and an additional $50, stating I should have made my december payment at another time so my double payment does not count. This is ludicrous! I called a spoke to a supervisor name VINE at extension 6378 and she stated well that is Macy's policy and I am still responsible for the late fee as well an additional $50. Because of this Macy's increased my Balance by $75.00 although I prepaid Decembers Bill in November's payment. This is a way for Macy's to make additional Money off they customer's along with additional interest. If anyone else has had this experience, I think a class action law suit is in order.

Hi Grisell, I am emailing you regarding my delivery reservation for the couch I purchased. I was contacted several times prior to my delivery date reminding me on my delivery. The day of the delivery the communication was horrible. The delivery window I was notified of was 9:45-11:45. About 10:30 I got a call from the warehouse and was asked if I had heard from the driver yet with the call that that he was on his way I had said no. Then I was told that he was running a bit behind as they left the warehouse about 45 min late. But that he may still be able to make the time window and that I should hear from him soon. At that she dropped off the call.

At about 12:15 I decided to contact customer service because I had noticed when I logged onto the delivery site my time was now showing 11:45-1:45. No one notified me of the time change, no one contacted me, no automated email or phone call. Instead now when the Customer Service person assists me I am told the delivery time is now 2:45. So the two hour window you had been contacting me about for 3 days has now become a 5 hour window.

This is beyond unacceptable. I have since searched the internet for Macy's delivery service and have come to realize the reviews are HORRIBLE. I only wish I new this prior to purchasing anything from this store as I would not have.

I am being charged $200 for a delivery fee that is hours later than what I was told. I wanted a refund of my $200 charge instead all the customer service person could offer was a gift card. While I appreciate his help I find this unacceptable. At this point I am not looking to spend anymore of my money at Macy's, I am looking for you to correct this and refund my Delivery Fee. Macy's should figure out a way to correct their delivery issues and not expect that at two hour window is acceptable to turn it into a 5hour window. I have lost most all of my day off now and expect to be refunded for my compensation in time.

I applied for a Seasonal Administrative Support Team Associate position at Macy's, then was contacted to schedule an interview. As it turned out, the interview process for the position was a classic bait-and-switch. When I arrived for the interview--on time and dressed appropriately--I was told the position I'd applied for had been filled, but, oh, would I be interested in sales? I had no experience whatsoever in sales, and no particular desire to be in sales, so I said, "Frankly, no, " and got up to leave. I had traveled almost an hour to get to the interview site, and I felt I'd wasted my time.

Helpful hints for any Macy's hiring manager who may be reading this, from a professional with six years' previous experience in human resources:

When a position has been filled, best practice is to send an email to candidates who were not selected saying "Thank you for your interest, but the position has been filled, " and cancel the interview BEFORE the candidate spends his or her time and money getting to the interview site.

If the position was never available (or never existed) in the first place, then shame on you! I would expect a company of Macy's size and reputation for reliability to know better than to advertise for positions that don't exist.

I am a long time loyal Macy's customer and a Preferred Elite Card holder. I have also worked at Macy's for the past two seasons. Not because I need the money but because I enjoyed it. Unfortunately this week I was wrongly accused of stealing an item. I was waltzed through the store twice by the Sam the Loss Prevention person which is humiliating since employees know who she is and I was carrying my package so it appeared that I was in trouble. I was then intimidated for twenty minutes before I was even told what the problem was and able to get to the bottom of it. I was asked what item was in my bag that didn't belong there. I told her I had no idea which was the truth. So then after asking me this a few times and my answer never changed because I had no reason to lie, she asked me what was in the bag. I listed off the six items that I had purchased. She pulled each item out of my bag and showed me on the receipt where each UPC was and the one item's UPC did not show up on the receipt. I explained that I had been helped by a brand new associate who was at the register for the first time and I had walked her verbally through a few steps on the computer as in how to get past the MACY's card screen and how to print a duplicate receipt for me. There was a long term associate standing next to her who heard me tell her about the duplicate receipts. The whole time I was standing on the customer side of the desk and never got involved in touching CRL tags or ringing or anything of that sort.

Sam and Al who was the other Loss Prevention person there took this to mean that I had coerced this associate to help me steal.

What Sam did not do and because I was so frazzled after being intimidated and accused of something I didn't do was to look at the number of items on the receipt versus the number of items in the bag. I was told that I was suspended and had to call HR and meet with them. After she typed up a two page statement, I don't know why I wasn't allowed to put it in my own words since it was written from me and I had to sign Sam kept the item without the PC still accusing me of stealing it and sent me on my way.

After crying all the way home I got in my house and decided to look closely at the receipt and see what happened. What I found was that I had a receipt with 6 items on it and because Sam had taken the one item from me I only had 5 items in my bag. One of the items I bought had been scanned twice with two different CRLs. I called Sam and told her this immediately. She said she could see the two URLs of the same item scanned on the copy of the receipt she had. I explained that now I was a customer who had paid for six items and only received five and that obviously I wasn't trying to steal anything because I paid as much if not more that I would have if the correct item had been scanned. She just said that I would still have to wait to meet with HR and there was no apology for this mistake. This was on Saturday evening. I was so upset on Saturday that I couldn't sleep and Sunday I ended up with a migraine headache from it.

So when Monday came and I hadn't heard from HR by 11:00 I headed to the store in hopes of resolving this issue because it was extremely irritating to not only have been wrongly accused but now I didn't even have in my possession the items I had paid for.

Within thirty seconds of my walking into the store the HR lady, Kaia?, called me and I told her I had just stepped into the store.

She informed me that I had to wait until she could meet with me which would be another day or two. I explained to her what had happened and how Sam had the proof that I didn't steal anything and that I just wanted to get it resolved. She said that Sam hadn't told her this but I would just have to wait. It became obvious at this time that HR was just going to go by whatever Sam told them even though it made no sense at all. I told her I would rather resign if that was how I was going to be treated. She told me that I could go upstairs to the AST office and have them call Sam to come and talk to me.

When I got upstairs no one was around and so I waited until Lisa walked by and I asked her if she had a few moments. She said yes if I could just let her finish something which I did. I explained to her what had happened and she nicely explained that I would have to talk to Kaia. I told her that I had and that she said that I could talk to Sam and that I wanted a manager with me when I talked to Sam. She said she would call Mark since she was in charge of the entire store that day and she asked Melissa in the AST office to call Sam for me.

When Melissa called her she handed me the phone. I told her that Kaia said I could talk to her and asked her if she would bring up the item that she said I stole and the receipt. She said she didn't have the receipt. I said you have a copy of it because you told me last night you had it on the phone. She said yes I have a copy. At this point I feel like she is trying to hide something and wants me to go down even though she has the proof I didn't. She told me she couldn't do that. I told her that if she looked at the CRL on the item she thinks I stole and the receipt I bet the CRL on the receipt for the duplicate item would match proving that it was just a rookie mistake of ringing up the wrong UPC with the correct CRL. She immediately said Yes it is. She had already come to the same conclusion as I. I told her that then she had the proof that I didn't steal it. She said "that still doesn't explain why you had this item you didn't pay for in your bag". Are you kidding me? Is she stupid, power hungry or just determined not to admit she made a mistake. I told her if she had just taken a few more minutes to investigate and count the items in the bag against the receipt before accusing me we could have saved all this trouble. She said she still didn't believe me because I said I had walked the associate through the transaction. I again explained that I didn't walk her through ringing up the items and the CRLs. No matter what I said she was just determined to bring me down. I don't understand it. Macy's Magic is what we are taught to sell and I always have even before I worked there. I was always telling people how good Macy's was and the day before this happened I passed out Friends and Family coupons to friends of mine to get them to do their shopping there. Now after I tell them this story they aren't sure they ever want to shop there again which I think is sad. It is sad that a long term customer and an employee was guilty until proven innocent and even when proving innocence is still guilty.

I told Sam that I would just resign and get credit refunded to me for the item that I paid for twice and she said is that what you would like me to tell Kaia and I said yes. It would seem that if she truly thought I was guilty she would fight me getting a refund for the extra item. Perhaps she is paid per person she prosecutes and therefore was on a mission. In my opinion too much power lies in her hands and she should be investigated for how she handles these situations.

During this conversation Melissa was able to hear my entire side of the conversation. Mark walked by because he was called to come meet with me and Sam but Sam didn't allow that to happen. So I saw Mark and explained what had happened and asked for a resignation form. He told me fill it out and give it to Melissa which I did and then she called him back at my request to walk me to a register to get my refund as I didn't have a way to prove what had happened to the ringing associate since Sam still had the sixth item. He did this for me and apologized. Lisa came by while I was filling out my resignation. She encouraged me to go ahead and talk to HR. I told her what was the point. How was I going to sell the Magic of Macy's after being treated this way. She was also apologetic.

I enjoyed working at Macy's and all of the associates and manager's that I had the pleasure to work with. I think you have one employee who needs to be investigated and that is Sam.

I would like to have a formal apology for the way I was treated and I would like to have some follow up that Sam was questioned in regards to this and hopefully reprimanded in some way. It isn't fair that she can just get away with this nonsense at my expense. I was nice and polite until she wouldn't even admit that she had the evidence that I hadn't stolen anything. How can I have stolen something when I went home with 5 items when I paid for six. She stole from me, my 6th item, my dignity in the store and my enjoyment of Macys. She took away the Magic. Everyone that knows me knows that I am not a thief. I am a Realtor and I have passed two FBI background checks and fingerprinting in order to get my Oregon RE License and my California RE license.

I recently ordered a living room set from this poor excuse of a furniture store. I was hesitant to place the order without being able to see what it would look like. After several weeks of deliberation, I went ahead and ordered. BIG MISTAKE. It was delivered and was not at all what I was expecting to get. Not only was the quality cheap but the design wasn't even what I described I wanted. I called customer service to work out something. Not only would they not take it back and have me pay a stocking fee, they refused to even give me store credit so I could pick out something else that would look good in my home. Whatever happened to customer satisfaction? I WILL NEVER SET FOOT IN THIS STORE AGAIN! They don't deserve my business. They're customer service is horrible and their product is of very poor quality. I agree with the previous posts, bring back the customer service and quality that we grew to love from Daytons. I am now stuck with this hideous looking set and no where to put it in my home. Looks like someone is going to get a heck of a buy on Craig's List.

We bought a Macy's East Serena Firm King size mattress for ~ 2000$ in February 2013 and within 16 months, both my husband and I started developing pain in your backs and necks. On contacting the store, we were asked to talk to the company directly since it was still under the warranty. We were able to schedule an "inspection" after 3 weeks since we first contacted the company. During these 3 weeks, we did not use the mattress because even a couple hours of lying done was aggravating our back pain. On the day of the inspection, "the inspector" comes along took a few pictures, measured something and then called the Macy's customer service to give them his findings. It was no surprise that although he could visually seen a depression, the thread that he used for measurement did not reveal any depression. So long story short, the customer service said NOTHING could be done!
Now, this to me is how Macy's rip people off. I would NEVER recommend Macy's furniture to anybody because it just leaves you with a feeling of having been cheated! Their customer service is pathetic at its best!