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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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10:33 am EST
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Macy's simply terrible

I am a sales associate for Macy's and will start off by saying that I make a measly $7.55 an hour, and that's after my raise. We are asked to do things like open credits, ask customers their names, and other menial tasks that are not worth our time when factoring in how much we are paid. Besides doing chores we also have to deal with idiotic managers. They act like we are children. Their superiority really gets the best of them and I sometimes feel like a high school student that wants to rebel against the authority. I don't mind doing hard work, however it's difficult to do hard work when there are people breathing down your neck and pointing fingers when they're getting paid all the money. I truely feel like being at Macy's is like high school all over again. There are cliques, "managers" pets, and much more gossip than I can handle. I feel like my job is such a joke because I can be the best associate in history and won't advance to anything more than just an associate. There are people that have been there upwards of 15 years and they are still in the same position that I have been in for only one year! I don't feel like I am working for a multi-million dollar company. I feel like I'm working at a daycare with high school students running it. I worked at a tennis club that charges their members $30, 000 to join and pay me more than twice that Macy's pays and was treated more like an adult employee and less of the child that Macy's treats me as. My biggest question is are all Macy's stores run this way or is it just the way retail works altogether?

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MysteryStories
Ellicott City, US
Feb 10, 2011 1:18 am EST

I'm very sorry to hear about your time with Macy's. As an associate, I understand that perhaps full timers have a lot more problems than part timers, but I think we all have the same goals just less so for the part timers because we just aren't there the same amount. I can see there are some cliques in my Macy's but, I have to be honest, I don't really like a lot of people, particular a great number of the customers that come in the store (I once had a customer say that a $5 shirt was too expensive. A $5 POLO ralph lauren shirt) that turn my stomach, but I do it because I really like the discount and I use it for my family and for clothing for my day job. I do agree though, that there are people in the same position for years that don't seem to move up. For instance, we have a woman in our department who had worked in the store for 11 years and remembers (as I do from being a customer) when Macys (and when they absorbed Hechts) offered Ticketmaster and Gift wrap. She can tell us stories about the "good days" when the customers cared as did the associates and I think that's what is missing. As an associate, our break room areas, and lockers, and space is just disgusting. The store itself needs a remodel. I don't know what your bathrooms look like but they are so dated and there is a point where you can clean and clean but it's just looks run down. Macy's is NOT putting money back in to my store and it's sounds like yours and back into its employees. That (and the clothes aren't really attracting me) has really lessened my desire to go to work and to shop there.
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MaxHirsch
Kelso, US
Feb 09, 2011 8:18 pm EST

Yes. I'm pretty sure they're all that way.

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4:27 pm EST
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Macy's smell & pilling

I purchased martha stewart flannel sheets at macy's (They were on sale for 50% off and now i'm wondering if the poor quality and problems isn't the reason why). I purchased plain red twin flannel sheet set and a king size sheet set with the little scottie dogs on them and I purchased extra red flannel pillow cases. I went home and put them in the washer and they smelled like gasoline. I then washed the sheet sets separately a 2nd time (First time all in one large load). The 2nd time the king still came out slightly smelly and the twin set a little bit less - but still gasoline so now i'm on the third wash, and one sheet at a time (As I think the additional water around the twin set helped it come out a bit less smelly).

The sheets shed and pill up in little pieces that come off.

The sheets are made in pakistan

I will be very careful in the future buying anything with the martha stewart label or that is made in pakistan.

I tried going to the martha stewart website to let them know but I could not find a way to leave a comment about any product.

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Beth Waugh
, US
Dec 29, 2016 6:57 pm EST

I have purchased 2 sets of Martha Stewart flannel sheets & am not happy. The first pair of sheets I bought were Queen size flannel sheets & they are meant for the deeper mattresses. The fitted sheet fits very well, but the flat sheet hardly covers the bed. It either only barely covers the mattress, I want it to hang down below the mattress on both sides. I love the feel of the sheets but not how they fit. So then I went & got a King size set, thinking that would hang down farther (thought the queen set may have shrunk) & if they shrunk, they would still fit better than the queen set. Wrong, they didn't shrink & they hang down way too far. Am at a loss as to what to do?

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Andrewamy
Eugene, US
Nov 14, 2014 10:27 pm EST

I have purchased the MS LUXURY flannel many times. Never a problem with them.

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dcubed
Groveland, US
Apr 06, 2014 7:00 am EDT

My Martha Stewart flannel sheets are TERRIBLE! They are navy blue and the pilling causes navy blue "balls" all over the carpet DAILY. They are a terrible quality! They were purchased at Macy's and I intend to force them to credit my account. I have written a letter of complaint but as yet have not heard from Macy's. The quality is NOT good and no one should have to clean their carpet daily because of the blue balls from the flannel sheets. I will not buy anything more with the "Martha Stewart" label. POOR QUALITY!

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Karen Moran
Marlton, US
Feb 01, 2013 5:36 pm EST

I have purchased many flannel sheet sets over the years. When I came across Martha Stewart's brand in Macy's I was happy to find what I thought would be a good quality flannel sheet. I was totally wrong. They are generous in size, but shed so much with each washing, that after one winter, they are no longer soft and fleecy. Martha Stewart should be ashamed of her flannel sheets! Don't buy them!

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melodymairgead
Towson, US
Jan 17, 2012 9:18 pm EST
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I too, have purchased many sets of flannel sheets over the years. I have never had sheets "pill" as much as the Martha Stewart brand. I was very disapointed - I expected quality.

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Machellgirl
Dallas, US
Dec 26, 2009 2:23 pm EST

After 30+ years of buying flannel sheets, I came upon the Martha Stewart sheets several years ago. So many people complained about the smell of the newly purchased sheets. So they smelled, big deal! Another wash or two with a "baking soda' base detergent removed the smell completely. Nothing I have purchased in flannel sheets prior to these, couldn't hold to the Martha Stewart luxury sheets. There is no struggle to place them over my queen size mattress; they is no pulling out of the corners while sleeping. They are the warmest, highest quality flannel on the market today. I have three pair and alternate each pair weekly during the winter. There is very little wearing after washing, they don't "wear thin" as some other flannels have done for me. Truly, I am looking for a sale today to purchase some sheets for my daughters in law.

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4:51 pm EST
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Macy's issue not resolved/poor service

I purchased a defective IPOD at the acy's in Henderson, NV via the in-store ZoomSystem. The store would not accept returns dircting me to deal with ZoomSystems. They took my information and said they'd contact me within 3 days. After 7 days and no contact, I contacted them again, only to have to repeat the process. On the third request, I finally recieved directions to ship the IPOD to San Bruno, CA to their Customer Service Dept. I had to ship it, insured, at my expense. It has been three weeks with NO contact from them. I have tried calling and emaling Macy's, ZoomSystems and cannot get the status of repairs. I am now being charged plus interest on a purchase that I returned to them with no resolve. I cant even get the status on what, if anything, they are doing with the faulty equipment and despite all my efforts, cant get a straight answer/just passing the buck. I will no longer continue to do business with Macy's or any affiliate of ZoomSystems, will tell everyone I come in contact with to do the same. It's very inadequate customer serviceis beyond reproach in todays society!

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CBbrooklynMOS
PSL, US
Feb 16, 2010 8:47 am EST

I purchased in-ear headphones on 2/4/2010 from Zoom Systems "Best Buy" kiosk at Palm Beach International - items did not fit, way too big for ears. I contacted the company on 2/6/2010; they stated that this did not fit their return policy, and that I'm stuck with them. I explained that the defect was that they don't fit in any ear, in my entire family. They stated a supervisor would call me on 2/8/2010. No one called. I contacted the manufacturer who stated that I should contact the Attorney General.
This company is using the Best Buy brand to sell its products. My wife and I entered a Best Buy in Long Island, NY to seek assistance with this - we were told by the rather nasty saleswoman that she never heard of a Best Buy Express kiosk, and that Best Buy doesn't sell this product, that's when we went to the back and brought up a pair of the ear-headphones. I am look for guidance with this - we cannot use the ear buds at all - I would even take a credit from Best Buy. However, Best Buy must look at the operations of Zoom Systems, their BBB rating is an "F" - and again they are under the implied auspices of Best Buy.

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J Sims
Atlanta, US
Dec 18, 2009 12:04 am EST

I will never, repeat, I WILL NEVER buy anything from one of these kiosks! I saw an ad in Macy's Christmas flyer on a Garmin GPS that includes a bonus kit in which the kit includes a travel pouch along with a USB cable and the value of the bonus kit was $19.99. The GPS was on sale for $119.99. Though I could find the same item cheaper elsewhere, I thought I would maybe break even with the bonus kit. Well, I saw the advertised item listed on the main kiosk screen. I selected, pressed checkout and paid with my Macy's credit card. The screen listed 2 items which I assumed was the GPS item AND the bonus kit that was part of the advertised package. The machine dropped the GPS box and then retrieved the second item. Only, the second item was ANOTHER GARMIN GPS AND NO BONUS KIT. And, yes... I WAS CHARGED FOR TWO GPS SYSTEMS AND THERE WAS NO BONUS KIT. I read on the receipt that Macy does not accept returns and listed a phone number to call. I called the number and told the agent on the other end what had happened and I was a very unhappy customer. She told me that there was no location to return the item(s) and I would need to mail them. She told me it will take 30 days or longer to process the return. I told her that the GPS was a Christmas gift, there was no bonus kit and the advertisement was deceiptive advertising. Also, why should I pay the interest Macy's will charge me on the balance of this purchase while the slow, return process is the reason I am forced to pay interest fees? After getting nowhere with the agent, I asked to speak to a manager. She informed me he was busy and I would need to wait. After waiting an extremely long time, she informed me to keep holding that he would be on the phone once he's free. I told her to tell him (the manager) that I was heading back into Macy's and informing the store how this company (Zoom Systems) handles customers, the deceiptive advertising in Macy's sales flyer and ask why does Macy's have a kiosk in their store from a vendor that has horrible customer service (waiting over 25 minutes on the phone and still no manager to address my concerns), not to mention wrong charges. Back inside Macy's, I was told by one of the sales associates that they have had numerous complaints about the kiosks. After asking for the store manager, I repeated to the manager how I was charged for two GPS when I only selected one on the advertised link, how there was no bonus kit included... we both looked at the kiosk and both agreed that there is no way that the bonus kit could be included because there were no kits in the kiosk (and, yes we both read the GPS box and the bonus items were not listed/included in the box) and Macy's has some responsibility to bear because the store allows their Macy's credit card to be used in these kiosks and the purchases are made in their store. Because I repeatedly stated that Macy should bear some responsibility in handling complaints on kiosks' sales since the items are advertised through Macy's, items are allowed to be charged on Macy's credit cards and Macy's customers assumes customer service from Macy's personnel since these items are purchased in a Macy's store, the store manager did credit my charge card and stated she doesn't know how to return or what to do with the kiosk items, but wanted me to be satisfied with how this problem was corrected (I have shopped at Macy's for many, many years). I apologize for this post being so wordy but want consumers to know that no one should buy anything at these kiosk machines. Also, I expect Zoom Systems to be out of business in the very near future because no company can stay in business with the poor policies and questionable actions they practice.

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4:48 pm EDT
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Macy's hr dept

Today i was brought into the HR office and explained to that i'm not allowed to tell someone to stop complaining on the sales floor, the accusing associate works 10 hours a week and complains ceaselessly about everything that doesnt even concern him. to make this complaint better, when i was in the HR office getting my "talking to" it was brought up that i need to write a statement in my defense. i didnt know that hear-say was taken as fact, is it? am i wrong to think that i'm innocent until proven guilty, or do i have to activly prove i didn't do anything wrong, and the accuser is being touchy and blowing this out of perportion. he is someone without evidence accusing me of saying alot of things that are on obviously unprofessional conversation topics. i'm not sure what to do, so i came to the complaint board tryinna put off some steam ! i can't belive this,

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10:04 pm EDT
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Macy's scams, fraud, customer service? ha!

Where do I begin -

What they offer - save 20% when signing up for "store" card

What you get are hidden fees, not disclosed such as monthly card protection fees
A second VISA account you did not request + a hit to your credit
One card - a Visa account with Citibank which is divided between two account #'s without any breakdown in numbers + again, hidden fees
2 Acct #'s - one account - one card- and a monthly combined statement with no mention of the store acct #, balance, amount due. Both balances combined
High Interest rate

If you call Customer Service you will be hard up to come across anyone with a working knowledge of English, except for scripted answers
Male Representatives that treat women quite rudely, while demanding to speak with your husband
Little to no assistance, because they don't understand what you are saying

American's once again cheated out of work because the bottom line is to offshore

Calls begininng a week before your bill is due - up to 10 calls a day because your number is put on all representatives call list and it is not noted when they have spoken with you. Therefore you spend days explaining over and over again that MCCS has already called and you have paid your bill. They do not record this info.

Stores that have reduced staff back making it difficult to find help

Messy shelves, clothing on floors, most common sizes out of stock - if you need a XXXL, extra short you'll have better luck.

Do yourself a favor and shop elsewhere.

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larita stewart
Santa Ana, US
Nov 25, 2009 3:35 pm EST

Macy's attitude is uncaring toward's the customer and seemigly employee uncaring attitude promotion!

larita stewart
laritaste@msn.com

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9:34 pm EDT
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Macy's credit card double charge

I am one of the customer of Macy's department store that experiencing difficulty to make the Macy's Credit Card department to understand that I have already paid the balance on time. Even though Macy's already received my payment on time and I could prove it with the billing statement that I received from them, they denied it. This case not only happened to me, but also happened to another Macy's customers. It seem Macy's will practicing fraud to their customers.
If this case could not be resolved, I will bring this case to the credit bureaus.

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Gho
Tacoma, US
Mar 04, 2021 7:48 pm EST
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I've purchased a ring and paid in full up front before the pick up date. About 6 weeks later the sent me a bill with the total amount without any record the I've paid at all . I think the Macy's needs to work on people trust.

G.H

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6:24 pm EDT
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Macy's abusive customer service

Two months ago, I paid my Macy's bill at a local store -- I was unfortunately ONE DAY LATE. My bad -- this month, I get the next bill and there is a $25 late payment fee.

I called the 800- phone number for Macy's customer service and spoke to an agent in India. I nicely explained that I made my payment one day late because I couldn't get to the store in time and even though it was my mistake, as a long-time Macy's card holder, I would like a courtesy waiver to remove the late payment fee.

This "towel head" then told me sternly, "well sir, you should pay your bill on time..." I was stunned; he did offer to remove $15 off the the bill as they cannot waive the entire late payment fee.

I have since paid off my Macy's card -- I went to the local store A DAY EARLY to pay off my balance. Then I saw the store manager and told her that I'm canceling my account and will never shop at Macy's again as long as they have rude Indian customer service agents!

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Thinking_human
Corydon, US
Mar 03, 2014 8:52 pm EST

You're not going to shop at Macy's and longer? I better sell my stock before it crashes.

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MAGamer
Fall River, US
Mar 03, 2014 8:27 pm EST

A single bad experience and you refuse to shop at a store again? And you blame the whole chain for a single employee for something that was your fault in the first place. Unfortunately companies don't make money but just giving it away, and as valuable you may think you are there are more of you being replaced every day. You are just hurting yourself, be happy you got the charge reduced and move on.

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5:29 pm EDT
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Macy's scam and rip off

A dear friend of mine gifted me a hand purse on the festival of Christmas which I did not like it and was purchased from Macy's. The gift was given with love and so I didn't want to disappoint her by asking for the receipt and I decided to return the purse to Macy's. When I entered the store I did a price check on the scanner so I could find something equivalent to the price of the purse. The purse scanned $31.84. I went upstairs to find a purse in that price range to do an even exchange. I chose the purse and I went to the counter and explained to the associate the purse was a Christmas gift and I wanted to exchange it for the purse I had in my hand. Keep in mind Christmas was on a Monday and I attempted to do an exchange on December 30, 2006. The associate proceeded to ring up my exchange and turned around and told me the purse was only worth $15.00 since I didn't have a receipt. I told her the price check scanner was showing $31.84. She explained without a receipt the store policy is the customer will receive the lowest selling price of the item in the last 180 days. There was no way this purse could have sold for $15.00 in the past 180 days when the original price of the purse was $65.00. She called for a manager to explain the policy to me. I asked the manager, that it was not fair and he must help me to do the exchange. But nothing worked I decide to take the $15.00 I told her I didn't want to hurt the person's feelings by asking for the receipt and I said thank you and went home to call Macys corporate office. The Customer Service Representative said each Macys have their own in-store policy. She suggested I call another Macys to find out their policy on returns. If they wanted to help me they really could but these money eaters want a chance.

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andbran
arl, US
Sep 07, 2009 4:10 am EDT

all retailers have this policy. its deters shoplifters from getting an item off the shelf and trying to "return it"you should have told your friend that you wanted to return it and im sure she would have given you the reciept. or she could have included a gift receipt. so the company is trying to protect itself

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7:09 pm EDT
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Macy's scammers

We purchased a brand new mattress from Macy's. When we received it, it had a few darkish brown/black spots at the bottom corner, which we thought was ink or something splattered. Since last week these spots spread all around Mattress and now see bugs...it's disgusting I called Macy's to inform them and seeking replacement..The Supervisor named Kianna accused us of lying and now I'm out $625 and No Bed to sleep in. I've been a customer of Macy's for 15+ years. I've contacted several news stations and am seeking justice.

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robshane
Culver City, US
Jan 15, 2013 11:28 pm EST
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MACY'S, WHEN A CROOK BECAME A THIEF,
AT MACY'S DEPARTMENT STORE NEAR YOU
MACY'S THE BIGGEST CROOK AVAILABLE, DAMAGED MY WIFE LIFE FOREVER
DO NOT BUY ANYTHING AT MACY’S, UNLESS YOU WANT TO HELP MACY'S TO KEEP CHEATING AND DECEIVING PEOPLE
Macy's has a bunch of lawyers that advised Macy's on how to get away from employment claims, customers or business disputes
Some of those lawyers that used to work to defend employees on labor claims, now they changed sides and decided that there is a lot more money to do business with Macy's
Macy’s is putting its cheating and deceit experience and adding up the lawyers to make the situation even worse
Macy’s is having the umbrella protection from those guys and felling free to cheat and deceive anybody
Macy’s Department Store is the most abusive company you can work for.
25 years of unpaid overtime $477, 906.
(interests was not calculated yet on the above and below amount)
20 MONTHS (62 weeks) OF UNPAID MONEY TO REPLACED MANAGER AT MACY'S CULVER CITY, CA TOTAL $ 9, 920.
$ 8, 000, 000 dollars is my claim for catastrophic injuries by negligence and violation of my wife rights while working at Macy’s. Thanks to Macy’s; my wife is a living wreck for the rest of her life
MACY’S forced my wife to resign for her disability by Undue Influence
Macy’s located at Westfield Mall, 14000 Riverside Drive, Sherman Oaks, CA 91423 – [protected]
My name is Al Henry, a disabled person and thanks to Macy’s my wife is a living wreck for the rest of her life. My wife is in a wheel chair and unable to do anything at all
Requires my personal care 24 hours around the clock
My wife worked 25 years at Macy’s
JUSTICE IS NOT DONE YET!

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8:26 pm EDT
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Macy's return policy and credit card fraud

Macy's card is the most abusive card in terms of terms and conditions. For example, if you make a return before the bill cycle closes, most of the credit cards will deduct the amount of return from your bill immediately. However, Macy's would not. If you don't pay the previous bill in full (although you already returned the item), you will be charged the finance charge and then the next cycle, your balance will be negative for the amount of your return reduced by the finance charge. This way, not only you would pay the finance charge, but Macy's will also keep your money for longer time (until you call and request the refund which will come in 10 business days after you request it).

In addition, Macy's really defrauds consumers on return policy. The policy states that you can return the merchandise within 180 days with the receipt. However, Macy's tracks your rate of return (by dollar amount) and will close your credit card account without warning if the rate is "too high" (but there are no description anywhere what that means). Therefore, if you bought one inexpensive item (say, $10) and one expensive (say, $100), and you returned the expensive one - your rate of return is 90% and they can close your account. Obviously, once Macy's closed your account, you cannot return anything you bought on Macy's credit card even if it is within 1 day (not even talking about 180 days). The only thing you can get is “store credit”. This way, Macy’s insures that it keeps your money no matter what. So much for "easy return policy" that is advertised by Macy's.

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JamesDeanFan11
Fort Worth, US
Apr 23, 2010 1:33 am EDT
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ty for this complaint, working for the company..had no clue...I like knowing what they do wrong, so I have some type of answer when issues such as that happen to a customer

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12:56 pm EDT
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Macy's terrible service

My wife's mother opened a VISA account with Macy's in March.

My first complaint is that Macy's offered her credit even though she does not have enough income to support this credit card.

She is now in a nursing home and has no further need of any credit card. Furthermore there is evidence that someone is using this card without authorization. Macy's agreed to block this account on 7/30/2009.

My second complaint is that a charge was posted to this account two weeks after it was supposed to have been blocked.

My wife has power of attorney for her mother and faxed the documentation to Macy's as requested. She phoned customer support after receiving verification that Macy's had received the documentation to ask that the account be closed.

My third complaint is that the customer service representative refused to assist in this transaction in any way.

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crystaliz
Austin, US
Jan 30, 2010 5:59 pm EST

I had terrible experience with Macy's VISA customer service as well. I could not understand a word the first person said, and when I asked for a supervisor he was almost as hard to understand and refused to help with my problem. Finally the third person (after a long wait) was able to help with my simple issue.

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girlsanfran
San Francisco, US
Jan 05, 2010 4:33 pm EST

I just had terrible customer service dealing with a new macy's card. the store signed me up for a card that was supposed to have no interest for 12months. my first bill came with 23% interest on it. when I called to have this reversed I sent on the phone with EIGHT different people for about 2hours of my day. This week I received the same exact card in the mail with a congrats on my 2 account with them. I did not authorise another card yet macy's set me up with a star rewards as well as a visa. Again I spent an hour on the phone with WORST customer service rep. Who confused me more than I was already bu assured me that it was all settled. I will pay off my bill and close out my account after I make sure that the next bill is correct! ABSOLUTELY TERRIBLE.

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2:46 pm EDT
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Macy's keep calling my cell

The store is a cluttered mess, too many merchandise and not much room. The employees have this persona of they are just better then you. And that you are wasting their time. But this is not why I'm writing this complaint.

Starting a couple of days ago, I keep getting a phone call from [protected]. This number is in Florida. This number keeps calling me every 1 to 2 hours during the day. Non-stop it rings, I pick up, dead silence, and it hangs up. So I'm thinking maybe someone is playing a joke or keeps calling the wrong number.

Two days go by, and the calls are none-stop. Same thing, no one talks and hangs up. It got to the point ware I don't even answer my phone anymore.

Today I decide to call this number back to see what is going on. Guess what, I get Macy's call center. I complain about my problem. The person on the other end I believe dos not understand anything I'm saying; Lets face it, all call centers are established abroad and filled with foreigners that just don't understand certain concepts. He tells me "I need your name". First I say "why do you need my name? Don't you have my information if you keep calling me?" He then asks me for my number, how stupid is this? I say " all I want is for you guys to stop calling me every hour".

Wouldn't you say this is a simple request? He then starts asking me personal information. This I don't understand why is needed. You have my number, you have my name (which I didn't want to give), now you need social and date of birth?
Why do you need all that to stop calling me?

So I refused. I'm not giving my personal information to a data base so this thing can happen again. More spam, more junk, more calls. This is not what I need. More chance of identity theft (which I already fell victim of).

After a few deliberate misunderstandings, I manage to get a person named CHARLES DUGAN. He supposedly a supervisor. He then starts asking me the same thing. Do you guys even communicate? So we go over the same thing again. What is your last four social? Ware do you live? Date of birth? I say again with a firm voice, "you guys keep calling me, all I want is for you not to call me", Obviously you have my information if you call me. Then I hear the most outrageous, mind boggling statement ever, "sir, I'm not asking for your personal information". My head starts to hurt from the sheer magnitude of stupidity. Maybe I am stupid, so I say, "well if its not personal information, what is your name?" followed by, "what is your date of birth? What is the last four digits of your social? Ware do you live?" Of course he didn't answer. I then ask for the manager, because supposedly when I asked for the MANAGER, I did not get him, I got this gift of the telemarketing world instead.

I stay on hold for the second time again, this time for 20 min. With all the $0.49 per hour people your company is hiring overseas, you would think I wouldn't have to wait as long.
The manager never shows. Charles then tells me the best he can do is get him to call me back.
here is the kicker, he asks, and I'm not kidding, "what is your number?"

As I filled this complaint I have received two calls from that number. This is such a simple thing to fix, all I want to do is be connected to someone that has more then two brain cells and able to understand what I'm dealing with. Not someone the is a cyborg regurgitating pre-plane sentences, with out any clue of what I'm asking. It's like if they cant follow their cheat sheet of things to say or ask that is sticky noted on their monitor, they get stuck like an old record and repeat themselves till they can process the next step.

All I want is for your machines to stop calling me!
I started shopping at Macy's instead of your competitor JCPenny. But after this nuisance, I will never step foot in a Macy's again.

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abdclub
Houston, US
Jan 16, 2011 6:10 am EST

I too, am getting calls from the same number! What the hell is their problem!?

abdclub

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AppleKornKid
Springfield, US
Aug 18, 2009 2:50 pm EDT

Can't you just put a block 0n the number?

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Macy's deceptive selling practices & b.s. delivery fee

On 08/15/09 at 2:39pm Pacific time, I went online to the Macy’ web site to review the item (“Blair Leather Ottoman in Taupe color”) I wished to purchase. I called the phone number [protected]) to discuss availability and shipping. I was told it would cost $80 to deliver the item to my house. Since the item only cost $299, I asked if they could tell me if it was in stock at a nearby Macy’s retail store so I could pick up the item myself to avoid paying a delivery charge. I was told that I would have to contact each individual store location directly.

Afterward, I called the Macy’s Home Store at the Costa Mesa, California (South Coast Plaza) location. I spoke with “Sue” a Sales person in the furniture department. I asked her if the “Blair Leather Ottoman in Taupe color” was “in stock?” and she said that it was in stock.

At approximately 5:50p I went to the Costa Mesa store to purchase and take home the Ottoman. I met with “Sue”, now known to me as “Sue Munro, Furniture Sales Consultant”, the very same Salesperson I had spoken with earlier in the day. Now she told me that I would have to pick it the furniture item up at the City of Industry Pick–up location. So when she had me on the phone that “the item was in stock, ” it was not at the store location. In fact they keep no furniture inventory at the retail store location. So she lied to me. Why did I have to make a trip to the Macy’ store at all? I knew what wanted. She should have taken my order over the phone and saved me a trip. Clearly, she should have told me over the phone that all furniture must be picked up from the City of Industry location as they maintain no inventory at the retail stores.

Now the worst part is that I, not only do I have to make time to travel to the City of Industry which involves additional costs and probably 2 hours of travel time round trip, depending upon traffic conditions, but as the Salesperson processed my purchase, she told me that I had to pay a “$25.00 Delivery Fee.” Delivery Fee! What delivery fee? They are making me pick up the item myself requiring approximately 2 hours of driving time. I should charge then a time and gas fee

So I have to pay a $25 Fee to pick-up my own furniture and they have the gaul to call it a ‘Delivery Fee.” The salesperson tried to explain that at the warehouse ”they have to take it (furniture) down from a palat.” What? This is a Fraudulent Charge and it is insulting that they tried to charge it me.

This ‘Delivery” fee was never disclosed to me when I spoke to the Internet Furniture Sales Salesperson. It was never disclosed to me when I called in to the Retail Store and spoke with Sue. There are no signs posted in any prominent manner in the store that all furniture must be picked up by the customer at the City of Industry with a $50 Delivery Fee assessed unless the customer opts for home delivery which involves a different, higher fee schedule.

This is very bad business indeed. Macy’s should be stopped from imposing “a delivery fee” when the customer picks up merchandise. They should stop the practice of stating that “an item is in stock” when in fact, they do not maintain furniture inventory at the retail store locations.

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Orhan M.
, US
Oct 28, 2015 11:04 pm EDT

I just went to my local macys store to purchase a Liam sectional power reclining sofa for $1899 and just because of the delivery fee "185" i end up not getting it. How many "2000 dollar" customers they lost because of that? At the end of the day, it will cost them more than $185 to keep that item in stock when they could just move the inventory.

We all know that the delivery fee is a rip off because there is no way of getting around it, so why donT they just include it in the price? You see their intentions towards their customers?
I've done more research and here what i found out. In the beginning it seems that they want to sound more competitive with their prices and move the inventory but then i found out that they donT care about selling the items as much as they care about making money on you.
Its your decision if you want to do business with them but if you do at least you need to know this before you spend your dollar with them.

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Rick6055
, US
Dec 09, 2009 12:25 pm EST

Macy's should be ashamed. A $25.00 charge for picking up furniture? I run a very succesful small office furniture dealership in Oregon. We never charge someone if they want to pick up an item from our location. What a bunch of HOOEY!

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Terri L.
, US
Oct 27, 2009 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a recliner at JC Penney's in Oregon, it was next to a outlet store that sells only chairs where I went first. I decided to see what Penney's had and they had one I decided to buy that was on sale. I wanted to pick it up, due to the fact if it is home delivered I have to pay Washington sales tax and nobody had the one in the color I wanted in stock. I prepaid for it and was told I had to pay a $50 delivery charge, upon asking why I had to pay a delivery charge if I was picking it up at the store. I was told that I had to pay for it to be delivered to the store, from the factory. I paid it because the chair was on sale and still cheaper than any of the others that I had looked at and it was more to deliver it to my house and I would have had to pay sales tax if delivered to my house.

They get every dime they can squeeze out of you, no matter where you go. One of the local tv stations is promoting a story they will show Thursday at 11 pm about Macy's selling a cz bracelet as a diamond one. I have a feeling that whoever bought it didn't realize that stores sell CZ bracelets in fine jewelry. We shall see, it is the start of sweeps month so they could be twisting the story for those viewer numbers.

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sfancik
Akron, US
Sep 24, 2009 7:49 pm EDT

I absolutely agree. I just got off the phone with Macy's who advised me that to deliver an Ottoman to my house they would charge me $85. If I pick it up myself from the "warehouse" in Youngstown I would only be charged a $25 "delivery" fee. When I queried why should I pay a delivery fee when I am in fact "picking up" they told me it was because they had to move the item from their inventory center on "Bailey Rd." in Canton. When I advised them that I live less than 20 mins from said road they advised me that I would still be charged the fee because there is apparently a "crew of men who will be waiting there to help me load it"! When I advised I did not require a "a crew of men" to help me load an ottoman she told me that "no one has the authority to waive the fee", and basically admitted that it is impossible to purchase this particular ottoman for the price it is advertised at.

To her credit the customer service rep advised that she fully understood my complaint and "wished" she could help. I suggested that Macy's just jack the price of everything they sell up $25.00. If they'd done this with me I'd have purchased it and been none the wiser.

Silly Macy's...don't TELL people your stealing from them right before you try to steal from them!

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Macy's denied check?

So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line or the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!

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Erica28
NRH, US
Jan 19, 2011 7:55 am EST

Please, what bank do you go to that does not have a temporary debit card? This is not 1960! Hello, and learn how to not use a temprory check!

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Macy's employment

I worked in a non-sales position several mos. I complained of blatant hostile work environment to Macys Corporate, bypassing store HR because I knew she was close to them. Some cowrkrs and my mgr were terminated. I declined very meager severance offer, went back to work to even more hostile work environment, was told it don't look good when people go above store level to complain, then HR denied saying it. New mgr transferred from another store told very serious lie on me and screamed at me numerous occasions, knowing there'd be no witnesses due to remote office location. When I complained again, I was terminated on a fictitious allegation. They even blocked me from accessing the online corporate complaint site so I couldn't retrieve/print my actual complaint that I filed with Macys corporate, so I couldn't have the complaint or other documentation to take to an atty.
Oh, and they also find reason to terminate people once they start using any of their medical or dental insurance.

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HWMOM
Columbus, US
Aug 09, 2010 10:29 am EDT

You guys are preaching! Who the hell are you supposed to complain to if you have complaints about your immediate supervisors? The answer is no one. You are screwed if you go to Corporate. Its easy for them when only a couple of people here and there complain. What would happen if we all got together and made a complaint? They would [censor] their pants when the news hit the newspaper!

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bruce vandecamp
, US
Apr 06, 2010 5:52 pm EDT

Macy's in Greensboro at Friendly Center is managed by a mean, ruthless, nasty woman named Maureen P. I wonder if this is your store? She has been responsible for at least 4 people that I know of being forced out of their jobs due to her constant harrassment and false accusations of poor work performances. These are people that had spotless work records and outstanding preformances reviews up until she arrived. If you ask ANY employee at this store what they think of Maureen you will get an ear full. The crap that she gets away with is basically harrassment and she needs to be FIRED!
She is being led by Teri S. the RVP. It is really Terri's show and Maureen is just a stupid puppet. But still, anyone with any kind of ethics would put a stop to it. It has been going on ever since Macy's took over Hecht's.

I honestly don't know what is wrong with these people but they are giving Macy's a horrible reputation. I suppose they are just miserable people, insecure, frightened, and pathetic.

I hope more people will come forward and get Maureen and Teri out of here! Bring Back the Macy's we knew and loved. Life is too short to have to put up with ### like this.

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Macy's denied check?

So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line not the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!

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Macy's credit card fraud

I purchased a diamond ring at macys...with this promise that if i pay the balance within 12 months i would not pay interest...my monthly payments were set a $249 ...i made a payment of $500 in june..when i got my statement said that i didn't have any payment to make next month...but anyways i tried to make an extra payment online...and i wasn't able because..it said that i was trying to pay more than i was suppose..(of curse i didn't have any balance at that time..)so i decided to go to the store to make the payment...of $200...afeter 2 days i checked the balance online...since i manage my accounts online..y faund that my monthly payment where lower..., i was happy with that...and my big surprise yesterday...my statement said that those $2oo that a paid extra were late..and they charge me a late payment fee...when i called to the consumer service dep..they told me that they would wave the charge if i made the payment of $337...now i don't understand why my payments went higher..than before if i made those payment to get rid of this acco...sooner...And when i aks the sevice represent...he didn't answer my questions..I want to know if no matter how much i pay.is not gonna help me an anyway...because looks like...you get punished for trying to pay more and sooner...
I don't want anything more to do with macys.becaause this is not the firt time this happen to me.

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ekkojohnny
New York, US
Mar 03, 2009 7:14 am EST

It's good to see these other complaints. Now I don't feel so insane. The way Macys blatently turns their back on the legal system is amazing.

Macys will take your payments, then refuse your payments. You can send copies of cancelled checks until your blue in the face and they will not care. Trying to take their fraudulent claims off of your credit report is like trying to breathe underwater. It's impossible and Macys should be sued.

I guess they make their money by selling the accounts. I can't even imagine how they percieve this as customer service. They must also donate to the credit bureaus because Macys has no accontability with them. What Macys says...is the gospel.

To the people who run Macys...Do your children know you steal money so you can send them to college? They would be so proud.

Macys is a discusting cancer.

They built their customer base one by one. Now they will lose their customers one by one.

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Macy's bogus fee's added to bill

Do NOT, under any circumstances, open a Macy's charge card to get an additional "20% off" your total purchase. Here's what these SOB's are REALLY doing. The clerk is signing you up for a monthly "credit protection service" and gets a bonus for each person who signs up (without you knowing you have signed up!) Here's what you get, a $2.37 mnthly fee to your credit card bill. Don't bother calling the Macy's credit card people cuz they don't care (and are probably in on this scam). They tell you to call the Credit Protection people and have them credit your account. When I asked them how they think they can bill me for something I never signed up for they said the clerk at the store signed you up and when I signed for the credit card, I agreed to it. If I have problems with that I should call Macy's and speak with their manager. They canceled the service and credited back the fee to my card but here's the catch, everytime I use the card the fee appears again so I have to go thru the whole exercise all over! I told them to pound sand and canceled my card. I may never go into a Macy's again. Who do these fricken people think they are? Hopefully my complaint to the Better Business Bureau will bring on a class action suit and anyone that ever shopped at Macy's will get a check for $2.37. I repeat, DO NOT OPEN A CHARGE ACCOUNT AT MACY'S...EVER! Nordstrom has nicer stuff anyway and have gotten a lot cheaper in this bad economy. Hey Macy's people, "bite me - you all suck!" :-)

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Update by IHateMacy's
Aug 01, 2009 2:56 am EDT

That's quite a scam alright. Kinda makes you wonder what else they are doing that consumers don't know about. I'll think twice before shopping at Macy's.

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marilyn pressma n
Philadelphia, US
Jan 09, 2009 10:09 am EST

I want my line of credit back, I have never been late or missed payments and without any notice what so ever they decreased my limit. I am mortified and very angry. I pay my bills on time and even more than I am supposed to, why not go after the dead beats. i had almost 2000, oo on my credit card to use and I was shopping in the store with the concept that I will buy some xmas presents but not exceed at least 150.00, when I went to the counter to pay, I was declined, I said it was impossible, when I called for my balance it was 96, 00, I was embarassed and humilated, how dare they do this to me without any kind of written certification, when I called they said O WELL, , Is this anyway to run a business? I would like my line back and an ap ology as well,

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andreajb1420
91706, US
Jan 02, 2011 7:27 pm EST

I work at macys when people apply for the card it always ask if you want to sign up for the credit protection it clearly asks yes or no. Its your fault because you didnt read the catch pad, its not a scam if you press yes then you signed up for it. When I do a credit application I always inform my customers what the credit protection is and how it works. So dont blame macys for something you clearly didnt read yourself.

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dtbbiplagre
, VN
Aug 01, 2009 3:35 am EDT

yeah, that scammed

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Justin
Washington, US
Jan 09, 2009 10:15 am EST

This is becoming a common practice in this economic crisis and credit crunch period; credit card companies are making every attempt to reel in the unsecured money they have floating around. The good borrowers such as yourself are being punished for the banks lending practices, it is unfair, but also completely legal till 2010 when new regulations become active.

I totally sympathize with the offense you are feeling and how righteous you are in being angry, however it is happening to people all over the country many with near perfect FICO scores so you are in a club of sorts. I wish I could give you an answer that would give you some recourse.

Also please check your statement to make sure they have no raised your APR as they have been doing this too.

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Macy's overcharged

Please let everyone you know that if they have a Macy's credit card, their interest may have increased to 26.99% in January. They did not send letters out to their customers. There was a note on the January 2009 bill that most customers probally missed. They have lost their minds. Their interest rate is higher than a title pawn.

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nana yaa
new york, US
Feb 11, 2011 2:43 pm EST

I had a macy's visa Which i was handling very well. when the card became an American Express card, i had many problems. it takes a long time for their system to update the merchants and balance and most of all the balance is always higher than what its suppose to be. At times by almost $150. I have had my card for years and i have a $10, 000 credit limit but i will make one final payment to bring my balance to a $0 and get rid of the American Express and just lower my credit limit on the revolving type 20, accout which is the macy's store account, to $100. This way i can keep track of the balance. you cant cheat no one who only hase a $100 credit limit
:-)
I wish all the luck to the rest of the unsatified customers.
God Bless!

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Macy's macy's credit card

Dear Macys -

As one of your "valued customers" I would like to let you know that I'm not feeling so valued. Initially, I was issued a credit card with Macys for $500. I was doing so well with my credit card, that you decided to give me a $200 increase! Wow! Well, as of recently, I saw that my card had been expired since March of 2009. I waited and waited and waited for a new card to come, but never recieved one.

Today, I went to pay my bill at my neighborhood Macy's store. I was in need of a MAC compact, so I decided to ask the clerk if she could print me off a temporary shopping pass because my new card had not came in the mail yet. She kindly said, "Sure! Let me contact corporate and ask them why you haven't recieved your new card yet." When she started talking to the representative from Macy's named Linda, (which I'm not changing the names to protect the innocent, because none of you at Macy's are innocent right now; plus, there's probably like 2 billion Linda's that work for you) Linda explained to me that I was over my credit limit. I said, "Linda, that cannot be. I have a $700 credit limit, and I'm positive I've only spent $600 or so on it." She said, "Ma'am, with the recent drop in your credit score, Macy's reserves the right to drop your credit limit without notification."

What? Excuse me? Without notification? I think if I should be notified of anything, that would be something to notify my about, but I understand now why you decided to let that little detail slip. In your terms and conditions, you print in size 5 font that Macy's is not at liberty to notify me when you decide to lower my credit limit. This is such a nice trap for you to make some extra cash. And I'm sure the gaggle of lawyers that you have working for you to find loop holes said, "You can get them this way!"

So Macy's, consider me done with you. I'm cancelling my credit card and never shopping at your store again. Making my credit limit drop without notifying me is kind of like magic! Oh wait, that's "the magic of Macy's"

Sincerly,

Stephanie Kurtz
Collinsville, IL

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tricky0
, US
Jun 12, 2011 6:36 am EDT

Has anyone ever had issues with finding out what your credit limit is? I think they decreased mine too which i dont mind but one day i called to find out and the rep. said she couldnt tell me my available credit or credit limit just my balance and minimum payment. Other companys dont do that from what ive experienced and i find it wierd and wonder why they do that?

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MysteryStories
Ellicott City, US
Feb 10, 2011 12:33 am EST

I agree with "Really...now?" It's your responsibility to know what your terms and conditions are. All credit card companies do this and I'm sorry they don't tell us, but they don't have to. Get over it and know what you've signed up for.

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Really....now??
, US
Jan 19, 2011 9:32 pm EST

Wow all of you need to read terms and conditions that is given to you every year and when you sign up and agree to them. It clearly states that at anytime the company may increase or decrease you based on your outside credit and credit with them. So we were notified. This is a credit card so yes it does matter what your credit is you could have great credit with one company always pay on time in full etc and never pay others or not be paying your car, house etc sorry to say that does affect you. With all the new credit card laws that Obama helped inact you can thank him for this. So writting to a CEO of a company isn*t going to help they can*t go against the law. If it says if a credit score goes below such and such you as a company must decrease said account, it*s going to happen so stop being babies you know deep down your the wrong one and just want someone to blame.

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About to be Macy's ex shopper
Kenton, US
Oct 05, 2010 8:16 pm EDT

I sent A letter to the CEO Of Macy's today explaing my feelings of they whole credit issue .Here is the name and address .Maybe if everyone did the same It would help.all of us. and the future of our credit accounts for us and others to come. I sent my letter certified mail to Terry Lundgren CEO of Macy's 151 west 34th st. New York, New York 10001 Good luck to all!

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About to be Macy's ex shopper
Kenton, US
Oct 05, 2010 8:04 pm EDT

Macy's Credit tactics are stupid I have 3 macy's accounts because they own Kaufman, and Marshall fields now and they have lowered all 3 accounts credit limits without notice! They could have the common decency to at least tell a person that they are doing that I was very embarrassed when my purchase was declined the other day, They lowered my credit limits cause I had some credit issues with credit outside of Macys it did not matter that I had never missed a payment with them in10 years! I have spent thousands of dollars at macys and this is the thanks I get. They don't care they really don't, I could see this if I was late on payments with them but this is not the case. Today I sent a letter to the CEO Of Macys I hope it helps, they are treating people badly that have a outside credit issue. And It dose not matter who you talk to or what you say or how loud you yell at the credit center they say they cant do any thing about it.

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macyssucks
Mattoon, US
Sep 27, 2010 5:20 am EDT

When I opened my Macy's account, I was given a credit limit of $100.00. Six months later, they raised the limit to $1000.00. Of course, they didn't tell me this. I found out about that by checking my credit report. So this past week, I thought I had $1000.00 limit, but I went to purchase $187.52 in merchandise and had my card declined. The cashier called the credit department and they informed her that my balance is $317.38, and I only have $13.00 available credit. When asked why this was, they stated that I had had issues with outside credit in July, so they were using that as the basis for lowering my credit limit. This was news to me. I haven't had any issues with any of my credit accounts. I've never been late on a credit card payment or my car loan. It seems to me that they just make up stuff to suit their own needs. But anyway, I was never informed of my credit line being decreased. I will be paying off my account as well as my husband's and closing both as soon as I can.

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Macysxcustomer
Worcester, US
Jun 25, 2010 2:48 pm EDT

I never mised a payment with Macys and had a platinum card with a 1000 limit. They lowered it to 360.00. I did 5k in business in a year. I called and complained to their executive office. They were rude and uncareing. They told me because I had a problem with other creditors they were reduceing my limit and may reduce it further. My advice if you credit gets messed up with some other company that has nothing to do with Macys then dont even bother to pay them. For example if you go deliquent on your BP credit card, macys wont like you.

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msthangpasdeaux
17717 Vail Street, US
Mar 24, 2010 1:27 pm EDT

Macy's decreased my limit from $1400 to $200 to $100. I have never been late. Did the 3mos no interest for my mattress and paid it off early. My payment date fell on a Sunday...I didn't realize it until that Monday and I paid it right then. $5.00 whole dollars and they decreased my limit to $100.00 (and I have a gold card).

I made a mistake and overpaid them...now I have a $19.00 credit. Wowwwww...and that still doesn't matter to them.

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Robert Savage
Warwick, US
Mar 01, 2010 3:57 pm EST

Macy's also decreased my credit limit. I paid the card off in full each month for 10 months and they decreased my limit from someunknown amount, which they claim was $200 even though I was never notified of this limit, to $130. They claimed that the reason was that I missed one $5 payment. I too will never shop a Macy's again and I cancel my card within the month when I pay my balance in full.

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Notashopper
, US
Sep 24, 2009 9:50 pm EDT

I strongly agree. They have just done that to my daughter. Never a late payment, but she was paying minimum, so they decided that they would cut her credit limit. They have done about three times already in the last few months. Now, her interest rate is going to go up. Enough is enough. she decided to opt out of the Visa. To top that off, I made a payment for her at the Springfield, IL store and wondered why the receipt said REVOLVING. I thought it was maybe an internal thing until my daughter checked her account and they had posted it to her store card. I tried to get it fixed and was told that it was her account and that she had to call. That annoyed me so I told the credit guy that it was MY check and they didn't have a problem accepting it and they didn't have a problem putting it on the wrong account. It took her three calls for the ###s to get it right. She then opted out and closed the Visa. Now, suddenly they fired her for --get this--- for stealing their stinking coupons which are no good anyways. They exclude everything under the sun so they are worthless. I wonder if they were retaliating because we pushed back against their money-grubbing Visa card. Folks, stay away from Macy's and don't waste your time with their coupons.

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
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