Macy's
reviews and complaints

Now I know. After reading all the complaints, I see I can't take Macy's and their sister company Aon's Credit Pro personally. We too, have been scammed. I have never been so frustrated in my life with the audacity of Macy's and their credit protection company. After being "tricked" into signing for the protection - despite our verbal "NO" to our sales rep - Macy's continues to charge this fee. We chose Macy's to furnish an entire new house. They have lost a huge customer due to their completely idiotic, almost fraudulent transaction. I'm not finished yet. I will make sure that the hassle from me will cost Macy's and AON a lot more $$ than what they refuse to reimburse me. As information - please file a complaint with The Office of the Comptroller of Currency, [protected] website: helpwithmybank.gov address 1301 McKinney Street Suite 3450 Houston, TX [protected]. If we all take this "credit protection" scam just one step further, by making an official complaint, Macy's might find the money spent defending their total disregard for customer satisfaction, just a bit painful. Shame on Macy's. Shame on Aon. I'm embarrassed for you.

Macy's department store
Never get a job at macy's department store, unless you want to screw up your life and being underpaid forever
Macy's the magic not to pay overtime for 25 years. My wife never got paid when my wife replaced the manager and forced to resign by undue influence for her disability

Macy’s department stores greed is very well known by its employees.
Macy' tried hard to persuaded the public opinion on how nice is to work for macy's
It doesn't matter who founded macy's in the early 1900. Macy's was sold to different interest group over and over and chances are that macy's is not longer an american company
At macy's, you are a robot not a human being

Macy's, a company with a tainted reputation that you should not work for
My wife was forced to resign at for her disability at:
Macy's, located in 14000 riverside drive at the fashion center mall, sherman oaks, ca 91423

After the 1994 big northridge earthquake in los angeles, my wife was transferred to work for years for macy's west at culver city mall, culver city, ca
Then, when the macy's and the sherman oaks mall was 100% rebuilt, my wife came back to work over again for macy's at sherman oaks, ca 91423

25 years ago, and only for 4 days, macy’s told employees to do paper
Work during working hours, but soon after that, macy’s told employees not do it
No more because it wasn’t productive neither profitable for macy’s

Macy’s - not overtime paid since 1985 for paper work done at home.
Macy’s owes my wife many thousands of dollars in unpaid overtime from 1985 through 2008, based on thousands of unpaid overtime hours

The flsa rule is that if the employer allows you to work, you have to get paid for all of the time you worked. I'm talking about a 40 hours weekly full time employee, which my wife worked for macy's for 25 years

Macy’s used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in
25 years (3.3 hours daily) for work done at home for macy’s on an hourly employee working 40 hours a week
Because of macy's actions, my wife never got any unemployment or workers
Compensation.

For 25 years, macy's took from my wife weekly paycheck, thousands of dollars deductions to pay for california unemployment insurance, that she never used, because my wife was never laid off
My wife never was laid off in 25 years, having a superb reputation at macy's, but never promoted by macy’s.
My wife received many outstanding work reviews and certificates signed by macy's and also many customers reviews for her excellent work done at macy's (I have proof of all that)
For years when my wife was transferred to macy's at culver city mall, california, for many months years my wife replaced the manager, (Doing full time work as the manager did), while the manager was doing a different kind of work for macy's or been in a long vacation or the manager was promoted, without getting the manager salary or any increased on my wife hourly paid
Because my wife was so well qualified to do the manager work (Without the manager hourly pay)
Macy's did let the situation go as far as macy's want to without hiring a new manager to save money
Macy's greed is very well known!
Complaints to the manager and the office went nowhere and ignored
The forced resignation was fraudulent, done by undue influence
Obtained under intimidation, harassment, discrimination and pressure on an old employee having disability
The department manager used coercion on my wife to gain compliance
The manager purposely did on my wife intentional infliction of emotional distress
In 2008, while my wife still working at macy's, sherman oaks, ca 91423, the
Department manager was nagging my wife for 6 months, in order to forced my wife
To sign papers to resign

The forced resignation was undue influence done by the manager on a person with disability (My wife) unable to defend her rights and to protect from predatory practices with tendency to control her mind for macy’s own gain. The manager forced to resign my wife in 10-2008

Employee rights under flsa
Under the flsa, an employee cannot waive their rights. So, when an employer strikes a deal with an employee allowing the employee to work off the clock for tips or for some other purposes, the employer still has to pay wages. The flsa doesn't let employers take advantage of employees in this manner because it would be so easy for an employer to just claim "she just wanted to work a little more for free."

Hello,
I just got back from a four week trip to Asia. I got woken-up by phone calls from Macy's three times! I just wanted to sleep!. They wouldn't talk to me because apparently there is some sort of problem with my wife's account. Well finally on the third call my wife was home. Apparently after 15 years or so of doing business we missed a payment! Did they think that all of a sudden we were going to stop paying them after 15 years. What A!whole makes these decisions. They should be fired! I will never never do business with Macy's again! We have never not paid anybody. Why did we get this treatment. Don't buy anything at Macy's! They just don't care and until they start losing money they will continue to not care. I'm thinking that a holiday boycott may get their attention.

This has been eating me up about the abusive treatment i recieved in the last six months since the new managers took over team.
i has been employed at this company for five years going on six. as a customer care associate at mcss call-center in Bridgton Missouri. I really take my job seriously and work so hard. All thse years as a macys employee, i have never had any problems nor complaints agasint me up unitl these new bosses and lead took over. i was doing a great job over years nd getting high scores on my Q.P.E, customer compliments, and recogniion from the previouse leads up until now.
What has been notices in this past six months alot of peoples attitudes changed towards me. i've missed meeting becasue i was not informed this took place back in august 2012. at 2:00 after lunch. I found out by another manager from the mod desk and a co-worker during my lunch . when i addressed the she finally told me thr gourp meeting 1:00 p.m. Everytime i come in the room they leave one by one like i am a leper. They avoid eye contact when they see, turn thier backs to me when i go to my desk. They give me the silent treatment. They deal with me like i am just dirty garbage off the streets. many time when get customer complimet calls, the lead ignores them . Last month i asked the lead has she been getting my complimentas that i forward to her. She gave me a disgusted look and said she has not recive them. i dont see her treating other co-workers like that, she smiles, laughs and greet them . With me, she look at me like a pice of garbage off the streets. in her postion that could cause me to loose my job. it like no matter what i do is not pleaseing to the lead of my floor boss. They falsy accused me of stealing but every one else is allowed to go into the snack drawer except me. i can tell they was gossiping behind my back, the dead give away was when i had conversations with the floor mabager and the lad. they said i was asking for cigarettes and money. i asked them who was making these omplaints, they told we cant disclose that. Antoerh co-worker nae zena todl me they was trying spread rumors that i brok in the snack drawer tht really took place over the weekend. that was the same day when i went to my florr manager to asked to get the key to the snack drawer. Zena toldme that the lead and anoehr co-worker spreaded rumors that i busted in the snack drawer stealing. I was so hurt and stressed out by this nasty allegations against me. That Saturday i was so deppressed to where i had to go to he emerency room.
This is when the floor manager started asking me did not know who busted in he snack drawer, i said i did not know . Her response was you was there at night. i looked over at the drawer it was busted., and i am sorry it happend. they did not tell me the snack was in another drawer. then floor manager told me not o go near the drawer, then anoher she had me the key . the floor manager yelled at me when ann shoed me where the snacks was . got irragte with me asked me how many snack you take out a day. The day before this cuured. i aasked monica for the key o he sanck drawer. Then angi and monica started talking aobut me. i asked monica can i have the key to go a snack out of the drawer. Monica gave me a nasty -look aqnd had a hostile attitude ; She asked me what do i want out of there. zena told me they bustoed in he snack over the weekend. but noboy todl me about it. Zena told me that lead said i was scared of her. She was about to go to h.r on my behalf to let them know she did not like the way i was treated.
This work place bullying took place on thursday 10/25/12.. i was being singled out to be reated differently by floor manager, team lead, and oher co-workers. They treated me like a leper. i was not getting a kind word and the silent tretment.
at 8:45 a.m. This incident took place in he caferia when i walked passed the lead. She did not smile or wave when she aw me. i spoke to her first them she finally said hellow back in a shallow manner. 9:00 a.am
Another incident took palce when i just waslk with some scratch paper . the Floor manage deliberatily urned her back after she saw me comoing to my desk and refuse d to look at me. That was a hard strong hit on my feelinlg. But smile and greet other co-workers. This took place whre i was wrongly accused of busting in the snack drawer.She was being very nasty to me to where i had to go to the bathroom in tears. Thsi was said to me by he floor manger and team lead. said that i make people unconfortable coming to work.
i took that as a very bad insult becuase that was attacking my digniy as a person. They said i dont cover my outh when i cough, suggest that i stop coloring at my desk because i am not focused, my calls are gnot genuine, my apolgoies are not sincere, and make badgering me into putting myself down. Asking me wheat kingd of score i should get/ this took palce after i recived my last Q.P.E. the secone was i was walkling and she was soming in . i said hello to the . She did not say hellow back but greets eerybody elshe team. Iths incident took place when having compuer provbelms. ii i called or bnp to inform them my computer was not working .
noticed on he customer servoce evaluation had been geting low scores . i asked who has been monioing my phone calls becasue hat is personl rejection. The sabotoin is tamppering with my computer that is preventing me for getting access to the custoer accounts. and pu ching in late. ear phone wasbeing tampered with becaue he customers cant hear me aor i cat hear them. asked to be placed in npt to gter antoher ehd phone. i went into the stock wroom and jsutine was rude and was hostle. he irratle asked me ; " Did i just come in here lastmonth? : the lead came last hruday to listmen my calls she was shaking her head while i was alking to he customers. i was accused to not listin o the customer soud robotic, not being focused. she had herown note pad and made me sigh he paper . i asked for a copy and she reufsed to give me the copy.

MACY’S forced my wife to resign for her disability by Undue Influence
The manager forced and coerced my wife to sign papers to quit her job (to resign)
Macy’s did discriminatory discharge on my wife
It was wrongful-termination / age-discrimination
Because of her disability, my wife had not idea on the papers signed
Macy's never placed my wife in a different job for her disability, a violation of ADA and EEOC, when an employee become disabled
In 2003, my wife doctor informed Macy's of my wife early disability
In 2005, my wife asked for accommodation, filled forms at the office, but the request was ignored, because my wife was making more money than others co-workers and Macy's will not allow my wife to do office work or any type of different work
My wife position: floor sales – (never promoted, but had a superb reputation)
MACY’S - NOT OVERTIME PAID SINCE 1983 FOR WORK DONE AT HOME
Macy’s used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY’S on an hourly employee working 40 hours a week
Because of Macy's actions, my wife never got any unemployment or workers compensation

My wife never was laid off in 25 years, having a superb reputation at Macy's, but never promoted by Macy’s, doing many times, for months, the manager work,
without getting the manager salary or any increased on my wife hourly paid
The resignation was fraudulent, obtained under intimidation, harassment, discrimination and pressure
The department manager used coercion on my wife to gain compliance
The manager purposely did on my wife intentional infliction of emotional distress
While my wife still working at Macy's, Sherman Oaks, CA 91423, the department manager was nagging my wife for 6 months, in order to forced my wife to sign papers to resign
The forced resignation was UNDUE INFLUENCE done by the manager on a person with mental disability (my wife) unable to defend her rights and to protect from predatory practices with tendency to control her mind for Macy’s own gain
In 5-2010, when my wife was hospitalized, $500, 000 paid by Medicare, the doctors at the Hospital wrote on the medical report: that my wife was having a history of slowly deteriorating mental status, difficulties to keep her balance, not walking straight, not speaking much, memory lapses and these symptoms have been going on for the last 2 years, starting on 2008 or before 2008
Macy's forced my wife to resign on [protected], so Macy’s abused on a person having disability by manipulation, harassment and coercion
In 2010, 2 years after my wife forced resignation, my wife was hospitalized, (paid by Medicare), MRIs, CT Scan and many x-rays were taken. MRIs taken found holes in her brain causing mental disability. The tests that should been taken by Macy's Insurance, but never approved by Macy's Health Insurance in 2007, 2006 or before 2006
Preventive Medical Care or Preventive Medicine was not practiced, neither approved by Macy's Insurance
If the lousy Macy’s Health Insurance did approve all the Tests, later done and paid by Medicare, my wife condition will stopped or even been safe by a long shot and having a normal life as before
But for Macy’s profits come first and employees can go straight to hell

CATASTROPHIC INJURIES BY NEGLIGENCE AND VIOLATION OF MY WIFE RIGHTS WHILE WORKING AT MACY’S
We deal here with visible injuries and easily articulated fractures seen in radiographic studies as well on all the MRIs taken at the Medical Offices and the Hospital
For walking the sales floor for 25 years, my wife got damages on her femur, legs, knees, spinal cord for not seating, not resting and not taking breaks.
Also got bladder and Kidney disease for not drinking water
Not drinking water because of the manager pressure on my wife to sale extreme amounts of dollars every day. My wife stopped drinking water to not go to the bathroom and keep selling without control
Manager said: do that or will get in trouble or get fired
My wife forced resignation was on: [protected]
2012. Because of all the abuses done at Macy’s, my wife is a handicap person in a wheel chair for the rest of her life, not speaking, not walking and unable to do anything at all. I have to take care of my wife 24 hours around the clock
Macy's is the American Taliban

Horrible managers. I heard one of the managers there say to an associate that she needed to watch her the Puerto Rican one. Meaning me cause I looked like someone who would steal. Horrible people horrible place I can take my money elsewhere. Going to that executive office to complain was a joke . That place needs to be boycotted

Enough of the duplicitous sales tactics! Yesterday's advertisement: starting tomorrow, 50% off the regular price of cashmere sweaters. Surprise — today the "regular" price increased by $50. That's not the kind of store that I reward with any kind of loyalty and neither should others. Beware: Macy's is being run by con artists!

I just wanted to state my bad experience with this company. Yesterday after seeing the commercial over and over again this past week about this sale that is going on, I decided to go yesterday to purchase a pair of boots that are in the commercial. The price on the commercial states they are 29.99 so off I go. Get there pick out the boots in the correct size get the same ones that are advertised in the commercial and much to my surprize the salesperson states that the sale doesn't start until tomorrow. So I thought well why have I been seeing this advertisement all week and it hasn't even started. So I sighed and said okay I will return tomorrow to get the sale price. Note* if I had not mentioned about the price difference and the commercial on tv the salesclerk would have never mentioned it to me and would have taken advantage of me and charged me full price. I am the one that brought this up to the salesclerk and questioned the price etc. So I go back the next day, which was today the 16th, pick the same pair I had in my hands yesterday and take them back to the salesclerk and ask to make a purchase etc. Well guess what that particular pair is not on sale. They are in the commercial to get you to go there and thinking that after you go through all the trouble of going to the mall etc. You will probably still make a purchase. Shame on you! I will never buy anything there again. False advertisement and simply just sorry # treatment to their customers!

MACY'S encourages racism, job discrimination; only allowing women to become managers, giving lousy positions to black men, and poor customer service, & incompetent retail managers; constantly losing loyal customers, increase in robberies, huge employee/manager turnovers, due to lawsuits against JC Penney & accusations of discrimination towards male customers, and constantly hiring lousy managers who mistreat good employees!

MACY's in Augusta, GA 30909: [protected]: Has Numerous Complaints from Minority Customers; accusing the Macy's Georgia Square Mall Branch of job discrimination, and encouraging policies that discriminate against new employees & customers based on sex & race! They are NOT a good company to work for, employee turnover is a constant ritual (they can't keep good employees to save their lives!), but these ### female managers, sure know how to keep the lousy & lazy employees- EMPLOYED at MACY's.. And their customer service sucks, the company treats loyal customers who spend their money for over priced merchandise, like ###s, overcharging customers, permitting unauthorized charges on customers' credit cards, frequently talking back rudely to customers, sometimes refusing customer service to male shoppers, and discriminating against african-americans by not employing black men... One manager told me, that she prefers only hiring women (whether they qualify for employment or not), simply because she likes them better than men?!?
www.macys.com/store/badbusinesspartners

Terrible company to work for. The company has lost it's core values with You Count, Integrity Always, Teams Win, Customer First. They should tell you their core value is nothing more than to make money. I have seen the level of service go down the tube since I have started there. Lack of caring for their associates which in-turn gives low customer service. The amount of recognition one receives is WHAT HAVE YOU DONE TODAY. Hardly any thank yous goes to the associates for a job well done. If a company cares so much about turn over why not look at the reason people leave the company and did something about those reasons. Find someone else to take the blame for a job that didn't get completed is their idea of making people feel like they count. It is to bad this company has turned into a place the has low moral in the stores because it WAS a good place to work at one point. America's department store has lost my respect and wonder what the founder of Macy's would say about their work practices now. As a customer I'm sorry that the services is no longer what it should be.

My husband and I created a wedding registry earlier this year for our April wedding. We registered for Lenox Marchesa Imperial Caviar 5pc place setting in stainless steel. We received 7 of the settings from our wedding guests along with some gift cards. We waited a few months after our wedding to purchase the remaining 5 settings because we were receiving some late gifts. We placed an order for the remaining 5 stainless steel color place settings online. When we received the order and opened the box we realized theat only one of the five settings ordered were the correct color; stainless steel the others were gold. I then proceeded to call the customer service number on the order form and was assured that the correct color would be mailed to us. I spoke withe THREE different customer service reps that said we would get what we ordered. At some point, during one of the phone calls to customer service, one of the customer service reps informed us that the settings were on back order until Oct. 9th! We were unhappy but then realized we didn't have a choice. Today I phoned customer service because I logged into my registry and realized that my original pick, the stainless steel color settings, were replaced by gold and I wanted to make sure Macy's would ship the correct color. The first person I spoke to assured me the correct color would ship (according to her screen) and then she transferred me to someone that was supposed to make sure my registry was accurate however, she informed me that Macy's would only ship the gold replacement because it's what we ordered. I stressed that it indeed was not what we ordered but she insisted otherwise. I was so upset I asked to speak withe a supervisor. Despite being on the phone for a total of 49 minutes (most of which were on hold) there was no resolution. April (the supervisor) asked if she could call me back or if I would hold while she called other stores & the warehouse in the efforts to locate our original order. April then called me back and informed me that Macy's doesn't have ANY of my originally ordered stainless steel flatware. I am flabbergasted! How does Macy's allow a customer to register for something (12 count stainless steel flatware) if they don't have enough?!? And then have someone (the person I spoke withe prior to April) from customer service tell me that I ordered the wrong item! April did try her best to help in the situation, I commend her for that. April did also give me a contact number to file a complaint but lo and behold no one answered after multiple transfers.
I am incredibly confused, irate, and disappointed. We have shopped at Macy's many times (we purchased my husband's and groom's men wedding suits with them) and despite a previous unresolved ordering issue we decided to give it another go (It happened when we ordered the groom's men's ties for our wedding. Macy's shipped two correct ties & one incorrect tie. I spoke withe customer service then and they could not help me so I left a message for a "supervisor" theat never returned my call. Obviously I let this instance slide (big mistake) and simply returned the ties). Needless to say I will be shipping back thee incorrect gold flatware even though Macy's will only provide us with store credit which we don't want, and settle for 8 place settings. We would rather Macy's find some way to get us the correct item we ordered or get us a gift card we can use directly withe Lenox because they seem to carry the correct flatware we need on their website.
It seems like Macy's has an issue keeping track of inventory and marking items with the correct UPC#

I started working at Macy's as a temp. FT for the holidays of 2007 (10/2007). From the get go I told them (in the application) and verbally that I couldn't work Mondays and Tuesdays because those were the days my son received his therapies. They told me not to worry about that, they will respect that...Yeah Right! After the crash training which consist in 10% learning in how to use the cash register/how to take care of the costumers, etc... and 90% in the sob stories about these evil employees that steal billions a year in merchandise (like I care what other people do!) I got my schedule. Well, I worked in the Style & Co., Karen Scott section and everything was OK during the holidays. In a very short time I started receiving email copies from costumers that were happy with my help in the store, how I went above and beyond to get what they needed, etc...Well, first we were like 4 employees taking care of that area, 2 perm, a temp and myself. The 2 permanent ones would do anything & when I say anything that's exactly what I mean! My other coworker and myself did everything, from cleaning the fitting rooms, removing the 1 cent merchandise out of the sales floor, requesting bags, gift boxes, gift cards... At first, my manager was happy with me because the sales in that area increased 230%, costumers were even asking for me by name to help them. Long story short, the other coworker that was a temp, Macy's didn't offer her a permanent position because "she didn't signed up enough people for the Macy's card". The day before they dropped that bomb I already knew that they were planning that and not because of the card issue, was because her age! Or like somebody said at the office "She is too old and soon she will start squeezing money out of the company because of her health"! REALLY? After that incident, here comes #2. Every other retail company pays another company to make the once a year inventory, but not Macy's! they make their own employees make the painstaking job of scanning rack by rack, shelf by shelf, piece by piece of merchandise in the whole store! Why? Because they are CHEAP! If they retain the services of another company to do that, they will pay double, but if their own employees do it, hey! is only $8 an hour! #3 They started switching my schedule because they felt like it! And when I complained and told them very clearly that even before I was hired, I explained that I needed those 2 days off and HR said it was OK with them and now not anymore? Well, this woman called Sherry loOKed at me and said "Miss, if you don't like it then the retail industry isn't for you"... What was my answer: I just threw my badge on her desk and said "Well you can keep this because my time isn't for you or this company" and walked away and never returned. Till this day I don't even bother to loOK at the Macy's sales, clearance, etc... They are a SCAM! They give you this good for nothing coupons with the stupid 20% off, but 99.9% of the store is excluded! They lure you in "If you open a Macy's card you can get 20% today and tomorrow and can be combined with the 20% off coupons", but they don't tell you that by the way, the interests in that card is 25.99%!
The day I walked out of that store, I was the only 1 taking care of a section that needed at least 5 employees all the time and I did it for 3 months all by myself and still making super sales! I have so many stories about my experience with that company, mine, from other employees, what I saw and how they want you to deal with costumers that I can write more horror stories that Stephen King! So if you are thinking to fill an application at Macy's, get ready for the torture chamber!

I have recently ordered some furniture the living room, home office and dining room for my new home at Macy's which were supposed to be delivered together on August 4th 2012. I confirmed with customer service on and before the delivery day that all the items are going to be delivered together. But when the delivery guys arrived they informed us that the home office furniture - a Ball and Claw desk and chair set didn't come as it was damaged at warehouse. We spoke to the warehouse supervisor who was nice enough to offer a $100 gift card and told us the furniture might arrive sometime in first week of September and I can call customer service to schedule the delivery date. I called customer service several times since then and no one was able to tell when the desk and chair would arrive. They asked me to call them back again. I was thinking of buying bedroom furniture also at Macy's but now having second thoughts. First of all the customer service never informed the items are not going to be delivered when I called them 30 minutes right before the delivery window and then I had to call them again and again to find out when they can actually deliver it. I didn't expect this kind of service and I am very disappointed. I am hoping someone in Macy's upper management will read this complaint and take appropriate action.

I purchased a piece of furniture at Macys New York on July 4th and as of 7/24 I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my Co-Op will authorize the delivery. This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worse of them all. She was short and rude and didn't call me back as she had promised. I have shopped at Macys for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them. I'm sure I can find somewhere else to spend my money. Buyers beware.

Macy’s Credit Card is the worst along with their customer service. Macy’s incompetent system ruined my excellent credit score because of their error. At the time that they reported “serious delinquency” on my credit, actually Macy’s owed me some money! I called their customer service and they just wanted and harassed me to send more money immediately on phone and charging me another $15.00 as transaction fee! The third time I talked to a customer service representative, she could find the error and corrected my account and promised that the debit amount in account will be sent to me promptly. Meanwhile Macy’s Collection Department sent me a letter threatening me to send my delinquency to the credit bureaus. I sent a memo via registered mail to the Macy’s collection Dept. together with the copy of my payments via Bank of America and demanded them reverse the inappropriate charges and interests and also inform the three credit bureaus in case they have inappropriately have taken any action against my credit. This is something provisioned in the law that they have to reverse erroneous reports themselves.

Not only Macy’s has failed to reverse the erroneous report and has damaged my credit score (from around 800 to 678), I have not been reimbursed for Macy’s owe me even at the time they have sent this erroneous report to the credit bureaus. I have saved Macy’s recent statement reversing all the charges and the interests, but they have failed reversing their delinquency report to the three credit bureaus. As if in Macy’s the right hand does not know what the left hand is doing. I will close my account with Macy’s as soon as I get this issue resolved and get reimbursed for what I have over paid them.

If you are or know a lawyer or class action suite against Macy’s, please contact me to provide you with the documents. My loan application to borrow money to buy home was rejected because of the low scores resulted from this erroneous report of Macy’s to the

On 9/28/2010 we purchased a bedroom set, manufactured by Casna Furniture Co., Winnipeg BC Canada, for a guestroom. On delivery we noticed a large gouge on the headboard. A "In Home Provider" came out 11/27/2010 and a replacement was delivered a few weeks later. Okay customer service and problem resolved, or so we thought.
On 7/ 5/2011 I by chance noticed the veneer on the top of the bottom section had bubbled and pulled away from the board. This is not an area you would see daily since is behind the mattress.
I called Macys customer service to see if anything could be done. Short story, NO! It was out of warrantee. That's fine, but did I mention this bed has only been slept in three times, it had been replaced once for lack of quality control? The gouge was hard to miss.
After speaking with a supervisor, the CR rep did offer the name of the manufacturer, but no contact info, I would have to "Google" it myself, but since there was no manufacturer's warrantee, that offer was of little use.
After reading numerous similar complaints on many websites including the BBB and Consumer Affairs, it is obvious until Macys better monitors and improves the quality of furniture being offered, consumers should think carefully before buying Macys brand, non branded furniture, or other large ticket item from their stores. The quality Macys use to be noted for just isn't there and more likely than not you will have an issue.
I am very disappointed with what Macys has become. I have been a customer since the early 80's and we have purchased many large ticket items and were planning to purchase more. After this experience, we will take our business elsewhere and I hope you consider doing the same.

A new Macy’s mattress, delivered 6/6/12, was infested with bedbugs. Bedbugs spread to my box spring & bed frame. Macy’s Corporate Services (Tom Tice) refuses to replace mattress, box spring & bed frame and refuses to remove the infested bed (which is now wrapped in plastic); Macy’s also refuses to pay for exterminator treatment to eliminate bedbugs. Macy’s is responsible for damage to entire bed, bedroom, and perhaps entire apartment, and is also responsible for making an 82-year-old woman sleep on the floor.

Until the Macy’s mattress was delivered, I had NO bedbugs during the 30 years I’ve lived in this apartment. I have witnesses, photos, and records of dog-sniffings for bedbugs to support this claim.

I want Macy’s to replace the infested mattress, box spring, and bed frame, to remove the three infested items from my home, and to pay the cost of exterminating the bedbugs Macy’s brought into my home.

I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid. I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date.