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Macys, AS FAR AS I CAN TELL - INDIA Complaints & Reviews - SCAMS, FRAUD, CUSTOMER SERVICE? HA!

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Macys

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SCAMS, FRAUD, CUSTOMER SERVICE? HA!

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
MACYS
a po box
AS FAR AS I CAN TELL - INDIA, United States
Phone: 1-866-282-8697
macys.com
Where do I begin -

What they offer - save 20% when signing up for "store" card

What you get are hidden fees, not disclosed such as monthly card protection fees
A second VISA account you did not request + a hit to your credit
One card - a Visa account with Citibank which is divided between two account #'s without any breakdown in numbers + again, hidden fees
2 Acct #'s - one account - one card- and a monthly combined statement with no mention of the store acct #, balance, amount due. Both balances combined
High Interest rate

If you call Customer Service you will be hard up to come across anyone with a working knowledge of English, except for scripted answers
Male Representatives that treat women quite rudely, while demanding to speak with your husband
Little to no assistance, because they don't understand what you are saying

American's once again cheated out of work because the bottom line is to offshore

Calls begininng a week before your bill is due - up to 10 calls a day because your number is put on all representatives call list and it is not noted when they have spoken with you. Therefore you spend days explaining over and over again that MCCS has already called and you have paid your bill. They do not record this info.

Stores that have reduced staff back making it difficult to find help

Messy shelves, clothing on floors, most common sizes out of stock - if you need a XXXL, extra short you'll have better luck.

Do yourself a favor and shop elsewhere.
Complaint comments Comments Complaint country United States Complaint category Credit Cards
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Comments

Sort by: Date | Rating
 25th of Nov, 2009 by    0 Votes
Macy's attitude is uncaring toward's the customer and seemigly employee uncaring attitude promotion!


larita stewart
laritaste@msn.com

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