Macy's
reviews and complaints

I would like to share my recent interview experience at Macy's. This was at the West Valley Mally for the opening of the new branch in Tracy, California. I had applied for the position of Administrative Associate. I am a graduate with experience and had all the necessary skills outlined for this position.

Moreover, I was later sent an email inviting me for an interview. I went for the interview at Tracy Recruiting Center for Macy's and was interviewed by a person named Roya whom I believed was from the HR Department. She asked me questions based on the above-mentioned position. I myself have also worked in the Human Resources Dept of a multi-national organization as a Training and Development Manager, therefore the process was easy for me. At this moment the interviewer seemed very impressed with my interview and advised me should you qualify for the position, I will call you for second interview.

And I was called for the second interview. This time a person by the name Michael Montanino called for a second interview. At this time I was expecting someone from HR, like Roya to call. Nevertheless, I was so excited with my understanding of a second interview and with the confirmation of Roya that they will call should I qualify. I believed they will confirm me and discuss the working hours, site visitation etc. So when I went for second interview, I was interviewed by another person named Michael. He started his interview for a different position altogether. I was not informed prior that this second interview is not a follow-up of your first interview but for a different job altogether. However, all this while I was assuming this second interview would be for the exact position I had applied for. And rightfully that is how it should have been. I personally have experience with hundreds of interviews where we professionally organized the details of the short-listed candidates before calling them. I sensed and noted, these staff did not properly discuss prior to calling and interviewing candidates. Michael mentioned to me that the Admin Associate job has been filled and he would like to offer me something different. I was glad with the offer. He mentioned this was something of a Team Lead position. He thoroughly discussed my Resume and went over it and even mentioned to me "You belong here, you have got great organizational skills - this is what we are looking for and you are it". So he said, he is going to confirm the position right now since this was my second interview and he also mentioned there is no need for a third day. Let me confirm this right away.

Furthermore, he stated he needed to discuss few details about the job to his fellow collegue - someone by the name Gaibe. By end of the second interview with Michael, he had confirmed me a position even though a different one. At this point I was told I will have a third interview with Gaibe now. So this third person comes up and starts his interview session with me. He also went over my Resume and asked questions based on my prior work experiences. He also stated I had great skills and a good match for our team. By now judging by the organizational and leadership skills of Michael and Gaibe I told myself these two cannot be from Human Resources and they seemed to have little to no knowledge of hiring /recruiting process. I felt embarrased being passed from Roya to Michael then to Gaibe - 3 interviews with nothing solid yet. Now Gaibe started discussing with me commission based and on-call part time positions with very short hours and few days off as if to shoo me away! The point to note is where all this started from and where it has ended. By now I was so depressed. This seemed totally disorganized esp.on the part of the HR team - I am sure Roya could have done a better job. This is not just any company - this is Macy's and its reputation these staff are putting at stake. Gaibe finished his interview and advised me he would give me a call on Tuesday 7th September. Later as Gaibe was done, Michael comes along and tells me sorry but the position he was offering me was not available anymore while just few moments ago he was confirming me for the position. And I could not even understand the purpose of third interview with Gaibe. He was discussing things which was not of my interest.

I just could not get what was going on with these three staff passing me around and with three totally different perspectives. This was an indication the 3 staff didnt properly sit together and discuss or review the points before interviewing. Very dis-organized and un-professional. Made me feel like an idiot. Michael and Gaibe work under the same roof, how could Michael confirm me for a position and later same day tell me the job is not available. Seems like a communication break-down between staff. They were discussing my organizational skills - I wonder what level is theirs. So the final say after the third interview by Gaibe was that they will call me on Tuesday 7th Sept.

My first interview with Roya was on 26th August, the second and third with Michael and Gaibe was on 3rd Sept. Now Michael had confirmed me for a position then later decided to take it away saying nothing is available while Gaibe decides to give me a call on Tuesday 7th Sept and through all these process there was no word from Roya whatever happended to the first interview deal where she advised me they will call for a second interivew if I qualify for the postion of Admin Associate - the position I was interested in and applied for.

By now I was psychologically down and depressed with what these three staff of Macy's had done to me. With my experience of HR we had never treated our candidates like this in such an unprofessional and totally disorganized manner. So I came back home heavy-heartedly. I could not sleep the night so I decided to go back to the recruiting centre in Tracy and share my thoughts with Roya. I went the next day Saturday 4th Sept however, Roya was not around so I shared my concern with Michael since he was the one who called me for second interview. I explained all the above from my perspective and he realized and agreed they had done wrong. He accepted their mistake in the presence of my father and few other interivew candidates. He even apologized to me. At this point he did accept that they were at fault and promised me he will discuss this with Roya again and get back to me. Now he went on to say they might re-think about the Admin Associate position as it was still not filled while a day before he told me the position was filled. He also went on to mention he would consider me for a position from his department but they will definitely work something out as they were at fault. When I stated to him of the interview with Gaibe and the kind of options he started giving me, Michael stated he didnt send me to him for discussions on on-call position and commission based position. Then I wonder whatever the third interview was for. To my surprise Michael even mentioned Gaibe is in no position to interivew candidates like me. This made me wonder how qualified are these staff themselves esp. who are involved in recruiting and hiring. I told Michael you three should have instead prepared your questions and interviewed as a panel and he even agreed with me. I told him if you agree then why didnt you all did that at the first place. All he could say was sorry and they were at fault. He again made a promise that this matter will be discussed with Roya and they will defineltely call me on Tuesday 7th Sept. Meanwhile, he gave me his cell phone number [protected] and his personal email (not with company domian) [protected]@yahoo.com and told me I could call him whenever I wanted and email him whenever as he checked his email about 25 or more times a day. This again made my wonder since this was not companys email the staff are logged onto the interntet to check their personal emails so many times a day.

On 7th Sept, however, noone called but sent an email they didnt have any oppotunity for me.Very interesting. Calling me for first interview, then second interivew, then third, then confirming another position and deciding to take it away and then the email - final blow!

My concern is not that I didnt get the job, what I am concerned is what all is going on in there.I thought Macy's was an Equal Opportunity Employer. When Michael discussed with Gaibe about the position he wanted to confirm me for and later after discussing he decides the jobs in no longer available made me feel was the job reserved for someone else? Was I discriminated? Too many questions are being raised into my mind after the experience with Macy's staff Roya, Michael and Gaibe. I have trained people like Gaibe and Michael. My opinion is such people should not be assigned to recruit.

Hi Everybody!

I used to be a regular customer at Macy's until last week. I am a student, and had an upcoming job interview. I had the 20% off coupons from Macys that were to to me by mail, and had clear instructions that stated that these coupons can be used on sale and clearance items. The exclusions were few brands like Armani, Louis Vitton, but the card did not explicitly mention that the savings coupon did not cover Anne Klein. I spent an hour trying out the suit skirts, and when I finally arrived at the billing section, the sales person told me there was something wrong. She was not able to apply the discount to my purchase. She could not also tell me the reason why it failed. She told me it was supposed to work, but somehow could not be applied. When I came home, I tried applying the same coupon for the same suit skirt purchase online at Macys.com, and it worked! The coupon was meant to be used both in store and online, but somehow did not work in store.

When I sent numerous emails asking for clarification, the hopeless customer service did not respond.

I could have purchased the item, but chose not to because what Macy's did was clearly questionable and not ethical. They were trying to lure customers by their coupons, and once a shopper spends her time there looking for a right product, they are confident that chances of people returning them just because their coupons won't work is negligible.

They should be ashamed for the level of service and their denial of what is assured. For the first time, I ventured out in New York city looking for better places to shop. Macy's used to be the only store I had visited, and now thanks to Macy's, I found Lord and Taylor, Bloomingdales. Finally I purchased a very decent Anne Klein suit from Lord & Taylor, for 100$ (it was on sale!) and saved more than a 100$ than what I would have if had I shopped in Macy's.

Thanks Macy's because you suck and thanks for opening my eyes to other places to shop at! You have lost one customer for life, and many of my friends. Believe me, if you think you can lose one customer, be ready to lose another 10 to your competitors.

On Aug 6 2010, I purchased a few shirts from the Men’s Dept. The first associate, Julie tried to run my Visa card and could not so she manually typed the credit card number. She seemed new and was not sure if the transaction went through or not so she went and got a second associate to re-scan the shirts one by one again, it’s now 9:15 PM and the store closed at 9PM. I signed the electronic pad to accept the $210 charges. On Aug 9, 2010 I logged into my visa checking account to find out two charges went through. I called my banking institution and was informed that both charges for the same amount were put through by Macy’s. Since Macy’s billed me twice, I was advised by the bank to work it out with the store. I called the store and was told by the Macy’s Rep to bring a copy of my statement showing the duplicate billing plus the receipt which I did. When I got to the store, Julie the first associate that scanned my shirts was working in the men’s dept. She knew exactly what she done wrong when I showed her the receipt and online bank statement. She quickly called the Manager on duty AnnMarie. AnnMarie spoke to me and collected the documents. I waited for a total of 45 minutes in the Men check-out while she took the documentation to verify in the upper floor. She returned and said the first associate attempted to void the transaction and the second associate billed me for the 200+ amount however for some reason the duplicate amount went through and it would take my bank approximately 7 business days to post/credit the amount back since Macy’s is showing they voided the first transaction. I have no IDEA what type of scam this is but retailers can not keep $210 of someone’s money for 7 days because they hire stupid employees that can’t operate their system correctly. The right thing for Macy’s to do was to credit me for the duplicate billing however an Asian lady steps up (without a Macy’s name tag) trying to explain the same load of crap. Then I tell them it’s not right for a retail store such as Macy’s to double bill their customers and then keep the money for 7 days. Suddenly a white Caucasian steps up (also without a name tag) repeating things for a third time. He informs me if I was not happy with Macys, then I could go ahead and file a fraud charge with my Bank. I told him I did not think fraud was necessary since this was a duplicate billing in error. I just wanted a credit for the duplicate billing so I could be on my way…the Asian lady is calling on her walkie talkie and now the Caucasian guys is also calling on his walkie talkie too. AnnMarie is telling me they can not reverse the duplicate billing. So I told all three of them, I will file a fraud claim with my Bank since Macy’s was only authorized to bill me twice for the same shirts. The Caucasian guy was taunting me and saying it was not fraud. He was saying things like we are done, we are not having this conversation. I took my black card which my husband and I have been a black card holder since 2005 spending an average of [protected] per year with Macy’s downtown out and I folded it in half, MACY’s has LOST this customer for life since they are cheating their customers which is completely unethical. I backed up from the Men’s register and went up to the first floor to leave the store. The Caucasian guy followed me on the escalator and outside to the parking lot as if I stole anything when in fact MACY’S IS THE THIEF in this situation, they just stole $210 had I not log on to check my account!

Shoppers BEWARE of MACY’s duplicate billing practice when you use your bank/credit cards. I know the economy is tough on most Americans but to have a national retailer STEAL is unacceptable. They should be ashamed and I will post up with my company of 1000 plus employees, plus I am getting ready to email this to friends and family so we should stay away from MACYS. Only go there if people are up to losing time, getting bad service, being mistreated and having your hard earned money stolen. SO check your bank/credit card statements careful for those duplicate/MISC billings from MACYS.

Thanks for reading and take care. Best wishes to American and its people who continues to work hard.

I went to Macy's Friday July 30 to look at the price on some diamonds. I use to have bad credit but its been getting better. So anyways, after looking at some diamonds I told the sales rep I would be back on the 1st after I got paid. She said that I could apply for a credit card and I said I would on the first...anyways I thought my credit wouldn't clear and I went for it. I got approved and was super excited. When the sale was complete I was told this was only a presale and I had to come back on Sunday or later to get my diamonds which would be stored in a safe for me. Well I got the earrings today alright. But as soon as the lady opened the box I said to myself that these were not the ones I had. I mean, the other ones as soon as I laid eyes on them I wanted them. And didn't stop talking and thinking about them the whole weekend. But as soon as I saw these ones they did not even attract me. I swear I think they gave me a lower quality pair. They were a bit dirty which lets me know straight up that these were not the ones I was shown for the other ones were not. They are set in yellow gold and the shine is not the same. I don't see what I saw before.

Macy's has discriminated against me regarding a medical condition that I have.

On May 29, 2010, around 8:15 pm, I decided to take a visit at the Town East Mall location to purchase my wife some fragrance on a special evening. This women by the name of Tedra who worked in the fragrance department, attempted to assist me. There was also another woman beside her which she decided to leave shortly after. Tedra advised me that she didn't have the type of fragrance I was looking for. As I was walking out towards the mall searching for another store, she asked me, what is that in the back of your neck? I replied to her, What do you mean? She rudely stated, It looks like wing worms on your neck and it looks bad. For a women that I have never met or known, to embarrass and disrespect my medical condition made me feel very degrading as a man. I decided to go back into the store and find out her name and spoke with a manager regarding this issue. Joy Black was the manger that assisted me in taking down my information and advising me that this complaint would forwarded to the store manager. Macy's refused to resolve this matter and accommodate me for mental stress, time loss from home and work.

I had bought a Ralph Lauren sweater from Macy's at Woodfiled Mall in Schaumburg, IL more than a 180 days ago but hadn't used it till recently. When I washed it according to the label instructions, the brown color bled onto the white and ruined the sweater. When I took it back to the store the manager, Ashley Hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed. Now, I understand the 180 day policy for returning goods, but it was clear that Macy's had sold a poor quality product from a major brand such as Ralph Lauren and that they could clearly take up the matter with RL. However, she was very rude and made no effort to help me.

I have shopped at Macy's for many years & was surprised that on 6/4/10 after making a purchase with a check which is the way I normally pay for my purchases, I gave the Macy's employee my driver's license. She then pushed a box with numbers & told me to enter my SS#. I told her I had made purchases just last week & did not have to give my SS#, she said it was new store policy. I told her there was no way I would be giving Macy's my SS#, I paid cash & went to customer service & again was told this was now store policy. Also, they're not asking for SS# if you use their Macy's card or any other credit card. I E-mailed Macy's & the response from Credit Customer Service, Colleen McGuinness was that Certegy would be handling all checks processed through Macy's & this information is required by them, Ph# [protected]. I called & a recording ask to list date check denied, I never got to talk to anyone at Certegy. I tried to call Macy's customer service [protected] & no person, only a recording about my account or if I wanted to make a payment on my Macy's account. ( I don't have a
Macy's account, nor do I want one)

When there is such a concern over identity theft, why would Macy's think their customers' should trust Centegy with their SS#. Macy's is the only store requesting this information for check authorization.

No longer a Macy's customer.

They say that members (macys card holders) recieve special discount coupons in mail..Its been more than a year I have been a member of macy's...I have NOT receive a SINGLE coupon on my name...

When I call up the customer service, each time the call takes around 30mins and each time they have a different answer..The first representative says that I have not used my card to be eligible to receive the coupons (And the truth is I use my card ATLEAST once in a month, How often do they want me to use the card? )

The second rep says that coupons are mailed one per household and the coupon mailing is associated to my husband's macys card, Since he does not use his card often, they are not sending the coupons...But, hey, what about my account...I am using it often and don't receive any coupons on my name?...The representative says they is hardly he can do anything abt it...Thats so wierd...

The third rep says she is gonna recheck my a/c to see why the coupons are not being mailed and the time frame the process takes is 1-2 weeks...Hah...Taking their own sweet time to get thgs straight on their end...

All the reps suggest me to get printable coupons from online...But those are exclusive coupons applied on selected items...And also most of their coupons donot apply on "Everyday value" items cloths which constitute 90% of their clothing department...Those hardly make any sense for 95% customers like me...Huh...

I AM GONNA CLOSE MY A/C WITH MACYS AND LET ALL MY FRIENDS AND FAMILY MEMBERS KNOW HOW MUCH TERRIBLE IS MACYS CUSTOMER SERVICE..I WILL MAKE SURE THEY DON'T SHOP IN MACYS AGAIN AND DO THEMSELVES A FAVOR...

Macy's is running a credit card scam. I am sure of it now. The first time it happened to me, I gave them the benefit of the doubt. But it happened again. This is the 2nd time. It is not going to happen again because I will never do business with Macy's ever again.

Here is what happened:
I was shopping and the clerk said that if I applied for a Macy's credit card that I would save X amount of money on the purchase that she was tendering. She pointed out that Macy's offered additional savings on a regular basis to their credit card purchases. So I opened a credit card account and purchased the items that way.
I didn't receive the first bill until after the due date and there were late fees. I always pay my bills as soon as I receive them. The problem was that I didn't get the first bill until after the due date. So they was a large late fee and interest. I called customer service and the woman I talked to was nice about it and waved the fees. So I thought that it must have been a mistake, and that since they handled it fairly, I would keep the credit card. Then I found out that I had a VISA also. I didn't know that they had issued 2 accounts. This was confusing. I couldn't believe that I had opened a VISA account without even knowing that I did. It was my understanding that I was only opening 1 account - a simple Macy's charge account. So I asked the Macy's representative to close the VISA account. I didn't use my Macy's card for quite some time after that - at least a year. I was shopping there recently and made a fairly large purchase on my Macy's credit card. They offered 10% savings, so it seemed worthwhile. I planned to pay it off as soon as I got the bill. I knew in the back of my mind that a bill would arrive shortly, but I wasn't spending all of my time looking for it. After all, I am very busy. I work. The bill came and I thought to myself, Oh good, I will pay that today. I opened the bill, and was shocked that it was already past due and once again there was a huge late charge and interest charges. I was angry. I called customer service right away and explained to the guy who answered that this was the first bill that they had sent me, so it seemed unfair to charge me the late charge and the interest. This time I didn't get anywhere. The guy shot back at me with a bunch of canned responses. One of the things he said to me was "You still owe the money even if we don't send you a bill... You are still responsible for that charge" . I told him that I was going to never shop at Macy's again. It is clear to me that it takes a while for the first charge to kick in, so by the time you get the first bill, it is late. I normally don't have problems with my mail, so it is unlikely that the bill got lost in the mail. Long story short, I paid the bill the next day in person, and then closed the account the following day. I will never do business with Macy's ever again, with or without a credit card. Never again. Never, ever again. I told the woman that handled my in-person payment that I was going to look on the internet and that I was sure that I would find complaints similar to mine. So I looked and found this site with many complaints and some of them are indeed very similar to mine. I believe that Macy's tricks their customers so that they can make money charging fees. I am responsible and pay my bills on time. I am offended by the way that Macy's tricked me multiple times. Macy's needs to shape up. They need to be accountable.

First of all I would like to start by saying that this store is becoming more and more predjudice everyday! I was shopping in Macy's lastnight around 9:30! Not one time did the employee's ask did I need any help. But you can best believe the worker on shift was watching my every move. It came time for the store to close and they came over the intercom to please take the rest of your items to the register, as I did. When I got to the register, my shirt didn't a price tag for them to scan. The young man ask me if there was another shirt like that on the rack, because this one didn't have a price tag. I told him that i wasn't sure but it had come from off of the clerance rack, which said the shirts were 9.99. Then gurl that was working also said that she would look. SHe finds the shirt and says yes its 10.99. Then it came time for them to ring up the jeans and this is when all *** broke lose. They told me they were 20.99 and the sign where I got the jeans said clearly that they were 14.99. Now every pair of jeans on the rack looked exactly a like on the front, stitched in white.But on the back of the jeans they had several different ones. It just so happen that I had the last pair that looked like the ones I wanted. The worker had the nerve to tell me there were no more like the one's I had so I would have to pay full price. Now I am pissed as *** because you could clearly see that all of the jeans were just a like aecept for the pockets had several different styles. The 5 dollar difference wasn't the point it was the principle that she didn't want to give me the advertising price. I have spent hundreds of dollars in this store and this is how I am treated. I had a pocket full of money and could of payed any price. But I guess because of the color of my skin I couldn't get any help or customer appreciation either! But If I was putting the *** in my purse I could of got all the help I needed then, Huh!

Do not ever get a macy's visa or for that fact any macys cards (Including bloomingdales)

Visa card is used in stores like reg. Macy's card giving macy's employees the ability to see your visa information. Someone recently changed my address and received new visa cards clear across the country in california, where they were able to charge $4000.00 worth of jewelry! Macys never called me to verify the address change and they changed my telephone number as well! When I logged on to check my balance and saw my name with a california adddres & phone number when I reside in new york. After calling the number, I was shocked to hear a voice mail account set up with my name and it was not me!

Heres the kicker, the same thing happened to a friend of mine a month or so prior. Wish I would have cancelled my card then, but thought it was a rare occurence. We both had shopped at local macy's prior to this.

Cancel your macys cards before you are a victim of identity theft! I had to join a high cost monthly service to protect my identity!

I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter! And she was gone when I was waiting! Stupid rep just doesn't know how to say in a nice way and respect customers.

When I went to order online with Macy's I discovered they kept increasing the "shipping fee" the more items I ordered. The first time I called they said, after a long painful call, to a heavy accented woman, that she would adjust the fee. When order confirmed the large fee still there. When I called back second woman, speaking into a scratchy microphone, said "we charge not by the items but by the price of the item. I said so if I order a 4 pound item for $20 you will charge $6.95 but if I order a $100 item you charge $12.95. She said yes. Each $50 of price adds on another level of fee. $200 item, same weight, same address, would cost $23.

They gave me a $10 credit after I complained, but I sure wont order on line with them ever again. PS their website ordering process is painful to use.

I continuously receive coupons in the mail for what appear to be generous offers from Macy's. However, when making purchases, the items I buy invariably seem to be on the (rather substantial) list of exclusions. What is the point of "inviting" customers into your store, if it's going to be a negative experince. With the economy as bad as it is of late, you would think that they would not have any exclusions so more people would shop in their stores. Or maybe I have it wrong and they are immune to the present economic situation and don't need more sales.

I have had a Macy's credit card for several years. I recently purchased a mattress during one of their sales. This purchase was considered a 6 months deferred payment although I continued to pay my Macy's bill well over the minimum due in order to pay the mattress off as soon as possible. In February, I received my first letter stating I was late on my account. I knew this was impossible because not only was I paying them over the required amount I was making more than 1 payment a month. I called customer service and was told I now have 2 accounts. I was upset because the sales guy never mentioned this and we never received anything in the mail stating as much. The Macy's representative said it wasn't a big deal because we could take care of it over the phone. He was going to apply the money I was making to my so called other account so that I was no longer considered late and he was dropping the late fees. I was then informed that my other account was the same number as the first followed by a dash and a number. A month went by and I received another letter stating I was now 3 months behind. I called and there was no record of my previous call. My late fee had not been dropped and none of the money from my first account was applied to the delayed payment account. I got everything straitened out yet again after wasting more time on the phone. A few months later I went to apply for a car and found out that Macy's reported me 3 months late to the credit bureaus! Not only did this screw me out of a decent interest rate, it required even more time on the phone. I called and told Macy's I wanted it taken off my report since I was never late. That was over a month ago. I called again today because it is still on my credit report. I had to explain my story all over again and yet again there was no information concerning my first call about the credit report. The Macy's representative told me it would take yet another month before my credit was clear. This is unacceptable. I have been with this company for years and I have not paid one bill late. It is ridiculous that this company can have the power to screw my credit the way it did and show absolutely no remorse.

Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers.

Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers. If anyone at Macy's reads these forums and cares in the slightest, email me at [protected]@gmx.com.

I bought a pair of jeans and asked the cashier to put the receipt in the bag. When I went to return it, I just notice "merchant" printed on the receipt instead of "Levi". They could not find what that code stands for and the bar code on the jeans wouldn't scan either. I realized the original cashier must have the same problem, but it was right before store close, she made up something that matched the price. The manager decided "this is not a proof of purchase" and reminded me to read the receipt each time I buy something, that is to say from her own mouth "you can not trust Macy's". Also, she said "My manager won't come out to see you until next week."

Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer dresser in Antique White. On 01/18/10 I received the 2 nightstands, along with a 5 drawer dresser (which I never ordered) and the 7 drawer dresser which did not match the rest of the furniture. When I spoke to my sales person, he said he would replace the order but I could not expect the furniture to match... When you purchase a collection of furniture, I think you can expect the color to be basically the same... On 02/19/10 Macy's sent the correct 10 drawer dresser but resent the 7 drawer dresser that had been previously returned. Neither dresser matched the 2 nightstands... When I spoke with the salesperson I was told again that I should not expect the furniture to match and that if I cancelled this order I could not expect them to place the order again. I asked for a supervisor and was told to call customer service. Customer Service seemed very concerned and promised to help resolve the situation. But after several weeks I realized all Customer Service would do is keep you on the phone for 45 minutes to an hour at a time while they research the situation, then say they will call you back but never do. Tired of Customer Service I tracked the Manufacturer, Crescent Furniture of Tennessee. Crescent Furniture directed me to the local Sales Reps.. One of the Sales Reps suggested I cancel the order with Macy's and reorder from one or two local stores that carry this line. After cancelling my order with Macy's the same Sales Rep tells me that Macy's has an exclusive on this line. So I go back to the MFG, Crescent. Crescent says this is NOT TRUE. And around we go. Basically 4 months after placing and paying for my furniture I have 2 beautiful antique white nightstands and two pieces of furniture the color of a bay leaf and no end in sight to this insanity. My clothes and office supplies now live in boxes in the bathroom...

At Macy's the left hand doesn't know what the right hand is doing and no one cares. !

Damage Resulting = This situation is enormously stressful and time consuming. Because Macy's does not follow through, you have to keep calling them back.. On a weekly basis I spend two hours or more..