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LycaMobile
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1.6 79 Reviews

LycaMobile Complaints Summary

11 Resolved
68 Unresolved
Our verdict: With LycaMobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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LycaMobile reviews & complaints 79

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2:50 pm EDT
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LycaMobile services complaint. technical glitch their end. poorest customer handling I seen

Have also been using their minute and data bundles for more than 12 month. It rolls over month on month if I ensure balance for bundle cost (£15). Oct month, it was due on day light saving change night. And bundle did not activate. But I continued usage knowingly for almost a week. Lost £28 over a week and realized while trying to make a call and getting message low on balance. When I called customer service. They were like I should have ensured sms arrived that bundle was active. And that I continued data usage at midnight of rolling day. So I was charged for data usage. And my balance dropped below £15 needed for bundle activation. I could clearly sense it was technical glitch which did not handle such a scenario on their systems.

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10:26 am EDT

LycaMobile completely ripping people off!! fradulent dodgy company

They are so arrogant. It is a company designed to rip you off and give you no service! No matter how much you explain, no matter how right you are, they will never correct their mistakes! You need a lawsuit to recover even a ten pound they rip you off.. they never reconcile!
I had got the following complaints:

1.lyca kept increasing my plan charge and reducing my internet allowance. By 68 per cent!
2. Increased the cost of my UK17 plan from to 25 pounds this month.
3.Last night was my renewal date, they kept sending me messages to keep my account balance sufficient.
therefore I had 25 pounds ready in my account at midnight on the 18th.
in the morning I wake up, they sent me a message that my plan could not be renewed due to insufficient balance! And I check my balance, there is only 15 pound left .AS I was sleeping and the phone was OFF! how did anyone take ten pounds from my account!
It looks like this is a set up for a rip-off!

They never gave me back my allowance. .

4. I was not able to use the internet properly to use my mobile facebook application for the past month, and I have sent several emails to your technical department and NO ACTION was taken, it was not resolved. I have proof of emails from your technical department.

I have used up the 10 pounds and purchased the only plan available with my balance to use it up so that next month I can cancel.
AVOID AVOID AVOID!

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12:03 pm EDT

LycaMobile cheating by not discontinuing monthly plan despite several request for discontinue auto renewal of the monthly plan.

Despite several requests/mails for changing my Lycamobile numbers monthly plan option to prepaid plan, the have not acted (but always gave false promises to do within 24 hr, 48 hrs due to technical prob. and so on) till date. Even when asked to just disable the monthly auto renewal option for the unwanted monthly plan they are not acting on it. Every time after 1 hour wait on customer care number, they are telling lies and making false promises of doing it. but till now even the monthly auto renewal option is not discontinued. As evident in the attachment the next auto renewal is schedule to be on 08/10/15. If this happens then it will be a big fraudulent act on the part of Lycamobile Denmark, and I want your help to stop this. Please help me and stop this type of hard -earned-money syphoning from a customer by a mobile company.

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6:04 am EDT

LycaMobile I couldn't activate their sim card

I bought sim card from www.lycamobile.com. In order to activate it, I needed to enter the code, which was written on the box. I entered it several times, but it showed that the code was invalid. I already contacted the customer services and spoke with the rep 30 minutes, but she couldn’t help. Don’t buy their sim cards, because it is completely unnecessary thing with a lot of problems.

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3:18 am EDT

LycaMobile recharge

hi i have complein about my recharg in lycamobile .when i buy lyca that was on 19$ supersever plan .after next months that was 29$ super sever pla and now the sem plan super sever was 39$ wht the lyca mobile was thinking about their costemer.i m not agree with that .they incrig recharg every mony in sem plan.need the answer...

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10:16 am EST

LycaMobile deficiency in service

I requested Lycamobile customer care to port my number from my current service provide to Lycamobile and after porting activate my SIM so I can continue to use it.
I called several times to customer care and spent many hours but still no solution provided.
Some reference number that I listed below and also attached email communication
Ref# [protected]
Concern Ref# 11/26 [protected]
Ref# - [protected]/23
related to Lyca mobile SIM [protected]
I am following up with Lycamobile for last 4 months to get resolution.

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Mary Max
, US
Mar 11, 2016 7:12 pm EST

I have used Lycamobile for 3 years already. This month I tried to pay my cell phone plane service on Lycamobile, it didn't work.
The error code: "Unfortunately your order QTU0001427026 was not successful."
So, I called them. They need the first 6 digits and last 4 digits of my credit card number and my photo ID to email to them. So, I did. After 3 days, they have no response. I called them again. It told me the same thing. I still have no cell phone service. It is so stupid.

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Lyca sux
london, GB
Aug 03, 2014 10:48 am EDT

Lycamobile is suck..i have buy a unlimited bundle from 15 pound and its for 1 month but after using 1 day the interget get so slow even it take 2 - 3 minutes to open the youtube homepage..but i have use internet by another company like vodafone e.t.c but i suggest that for internet service lyca is suck..and poor.

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DNA22
Indianapolis, US
Jul 01, 2013 12:25 am EDT

I made a payment for prepaid service online to topup an was sent confirmation number back stating instution clearly states itd been paid Now lycomobile stating they didnt recieved I must have called them over 10 times service is horrible. still no srvice this is crazy

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shamit shah
London, GB
Aug 01, 2011 9:03 am EDT
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my mobile has not got any frequency since yesterday from 8 pm and it is showing no service in my mobile please rectify this problem as my work has been to a standstill

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5:36 pm EST
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LycaMobile Customer service is horrible, do not use if you are a tourist in Italy!

Purchased Lyca Mobile SIM card with internet package at a store, was informed to pay 15 euros for 1GB internet, although it was clearly stated on the brochure that it would only be 7 euros. Vendor poorly explained the reason for this. However as my friends & I badly needed internet to find directions, I purchased it anyway. Was given a SIM, and two 5 euro top up cards.
Apparently internet needed activating, and was asked to dial a number, with instructions only in Italian. Dialled the number and nothing happened. Received a message which was all in Italian. Called customer service to make sure my 1GB was activated, as I had no 3G. Customer service was friendly, but kept talking over me. Explained that I needed my internet activated, and he walked me through setting it up on my phone. He even asked me to turn on data roaming, which I KNOW is not required for 3G. However he explained that it was required because Lyca Mobile reaps off the benefits of other networks.
Internet worked but later did not work that night, but after topping up another 5 euros and TURNING OFF data roaming, managed to work. Figured it was just a network problem. Next day, internet did not work again and called customer service. They said that I had been surfing the internet using my top up credit and NOT my 1GB internet bundle.
Explained that I had called the day before and was told that all was good with my internet. Service on the phone told me that I could only use the internet after I topped up ANOTHER 10 euros. At that point I had had enough and did not even bother topping up.
Will NEVER use this service again, even in desperate times. Totally unreliable, look for another better network, especially if local and more reliable.

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Sevinnn
, US
Oct 19, 2018 7:59 am EDT
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Lycamobile Italy- the worst simcard and customer service
I purchased Lycamobile simcard 50 euro for a mobth from Rome Airport as I needed to use internet to find directions in Europe. It worked first day, but on the second day didnt work. I called customer service, they said they are nit able to find my details in their system. After many attempts they figured out my details was reolacex with soneone who purchased simcard at the same time at airport. I was asked to fill out a request application which was only in Italian. After using google translator and sending it back, I didnt receive any respond. I called customer service the day after to follow up my request. They said they cannot do anything for this case and I have to go to the airport and find the agent who Sold the somcard to me, which cost me around 50euro to go airport.
After few day without simcard and internet as a tourist I finally purchased another simcard from Vodafone with less price and more data and better customer service.
I dont recommend lycamobile at all and if was possible I wouldnt give any star to them as I believe they are fraud.

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6:43 am EST
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LycaMobile worst internet plan and worst customer service

Lyca offered an internet plan for 15 pounds unlimited and 500 minutes. I subscribed to the plan and in an hour i realised that the plan was not working and there was no network coverage. . I called customer services and they kept on asking me to wait for 24 hours and call them again. I used to call them back had to wait for 20 mins on their 322 number every time and was given a difference reference number however after waiting for 7 days they told me they cant do anything and neither they can refund me for the plan. They cheated and i believe the regulator should take strong action against this company

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Ambatipati
Jersey City, US
Nov 14, 2014 6:53 pm EST

REF NO. [protected] is created to refund my bundle recharge due to took 15 days to activate my Lyca to LYCA PLUS SIM card. They are really fraud service. Every day I am calling the customer care people every time they saying they need approval. Till now problem not resolved.

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saba_7
Marietta, US
Oct 15, 2014 1:24 pm EDT
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Omg pathetic wait time for customer service, lost my precious hours and still on hold to get to talk to an advisor for some technical difficulty, i really hope someone looks into this and do something about it, i hate lyca for this, otherwise the network and top ups are ok not that bad

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11:29 am EST
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LycaMobile Corte de la linea telefónica habiendo recargado

Dispongo de una targeta prepago de Lycamobile y tenía un BONO MUNDO 120 cuyo precio son 5, - Euros ; se me terminaba el día 19-11-2014 a las 24h. para renovarlo debía tener saldo suficiente, para no esperar al último minuto realice una recarga on-line (que consta en mí cuenta lycamobile) el 18-11-2014, ( en ese momento disponía de un saldo de aprox. 2, 79 Euros ). Me han cortado la lines diciéndome que no dispongo de saldo suficiente, he reclamado 3 veces diciéndoles que pueden consultar mí cuenta y que en ella verán la recarga efectuada. No he recibido contestación alguna y sigo sin linea telefónica .

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1:11 pm EDT
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LycaMobile bad service

I am already a happy customer of LYCA. All my friends have LYCA. Since my wife travelling to the US, I planned to get a sim for her and ordered one on 15th of May 2014 thinking I would get it before 21st when she would be here. I had received a fedex tracking number on the next day I ordered for the sim. When I did not receive the SIM untill 22nd, I checked the fedex site with the tracking number and it said sending the package back to the shipper. I called fedex and they said the package was damaged and so they did not try to deliver it but sent it back to the shipper. Ever since until this date I have been trying to call LYCA and they made me a monster. Everytime I call, they say they will send a new sim but I have not received it. Once they said that feded tried to deliver it and when they couldnt fedex destroyed the sim. Now if they have tried to deliver it, the tracking details should say out for delivery, which it does not. Once they said the order has been placed for new sim and it will reach me with in 5 days. I wanted to get a tracking number for the new sim and everytime they give me the same old tracking number and they ask me to call fedex for no reason.I am totally fed up, me and my friends approached AT and T for porting. So bad is the LYCA customer service. Looks like they have two call centers, one in UK and another one in Philipines. I figured out, if we say they had promised something, they easily blame the other call center. But this doesnt help us (customers) in any way right. I felt bad I lost so much time beliving these people so I dint want to miss my $7 I spent for sim. LYCA said they do not refund. How can they keep my money, when a service was not provided. I called bank of america to enquire about them I figured out LYCA had an F rating. I was not the only person who had this complaint. People stop buying sims from them...They are cheap but they have a very cheap service too...

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zahir waris
london, GB
Oct 19, 2014 3:18 am EDT

Hey. mobile but problem is that my internte is very very very slow. Before it wasok but suddenly Its gone worst. Please do something. I love lycamobile

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hafizur
manchester, GB
Sep 03, 2014 10:44 am EDT

was treated very badly i am disgusted with the staff they made me waste 10 pounds credit im leaving them, to all customers please use other companies, they are cheap but very unhelpful, giff gaff have better offers

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hafizur
manchester, GB
Sep 03, 2014 10:41 am EDT

disgusting people handling complaints i lost 10 pounds they wernt bothered and cut me off im leaving them going to giff gaff

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Khushpreet
Melbourne, AU
Jul 25, 2014 9:44 pm EDT

I m using lykamobile sim but problem is that whenever I do international calls after 2 minutes phone disconnected and I have dailed many times and 30 cents spend every time

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5:18 am EDT
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LycaMobile 10 pounds stolen

I had the 10 pound UK plan activated on my lycamobile SIM card. At the time when it should have been renewed, I did not have enough money on my phone. I topped up one day later with 15 pounds and redialled the code that should activate the bundle again (*139*11044#). Immediately 10 pounds disappeared from my phone, but I did not get any new minutes that I could use, so I left with 5 pounds, which is becoming less with each call.
I called the customer service to ask what happened, but they were very rude and kept saying that I don't have enough money to re activate the bundle, and they denied that they took off (STOLE) 10 pounds from me the day before.
If you could suggest a mobile service that is reliable, let me know. Thank you.

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10:52 am EDT
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LycaMobile overcharged on international roaming

I am Lycamobile customer
I have been to France on 1st week of June 2012.Before going to France I have enquired regarding international roaming charges and customer executive mentioned that it would be 1 pound and some pence per minute when you call to India from France.
I made a call to India on 3rd June for 6 minutes and sorry to say but I have overcharged for 19 pounds.

When I log a complain yesterday(ref no- 9696069), I got a response they cannot deal with any complain over than 1 months. When I request to raise with supervisor, customer executive come with new plan and mentioning the roaming change was 3.2 pounds in the month of June(which I am not believing)

Can I have a clear understanding on the issue.

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Rohan Gaglani
, US
Nov 21, 2015 12:20 pm EST

LycaMobile has charged me for 4 months, but have cut off my service. This is because of a technical issue on their side, but they aren't ready to fix it!

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3:29 pm EDT

LycaMobile false information

I was accosted by a persistent woman who sold me a sim after promising that calls to anywhere in England Landline or mobile is 1p/min, and to a particular country abroad at 15p/min. When I first put the sim in my phone, I realised that the £5 I paid went in about 5 minutes! So I registered as advised to get and extra £2 credit from them. I noticed on the site that the call rates were different online. So I phoned the company twice on 322 (supposed to be free on their sim) to confirm the rate abroad. I was shocked when I was told that actually, on roaming, it would cost £2.40/ min. A day later I phoned and spoke to another helpline assistant in India again to c9nfirmn that his assistant had not made a mistake, considering their salesperson had said £0.15 or 15 pence/min and I thought £2.40 is incredible as I did not believe such a rate existed on this planet. Imagine my horror when he told me that it was actually £4.89 to make a call back home to England and that £2.40 was for a local call. So I asked him if he was taking the mickey and now I have advised Trading Standards about this to warn everybody around the world about www.lycamobile.co.uk. I have also done a search at the Registrar of Companies and found that there is a Lycamobile UK and a Lycamobile Sweden, both registered in England. This type of organisation with two names registered, always leave you with a foul taste in the mouth! This company is web-based only and could be operating from India or Sweden or England!

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Reviewer99325
,
Nov 25, 2015 1:59 pm EST

Got phone call from above number and stated that i have won 50000 pounds and call back on the same number to know more about it .This happenned twice within 05 minutes kindly can somebody look into it this fraud

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olegsam
, IE
Aug 02, 2012 11:39 am EDT

company with a bad reputation, contact the service center can not be either by phone or by e-mail. that promise, do not perform, but just liars and thieves and crooks.

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9:36 am EDT
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LycaMobile No network coverage

Has anyone experienced today on the 17th May No network coverage on o2 network and lycamobile in the Ilford/Goodmayes area?

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Lakshmanan Durairajan
, GB
Aug 25, 2012 4:38 am EDT
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I, Lakshmanan Durairajan, living in Norwich, using Lyca - and since yesterday, Aug 24, 2012 evening, I have no network coverage at all. I mailed them and I do not get a proper response. I did factory reset on my mobile, tried my SIM in another mobile and all went in vain. Is there anyone in Norwich facing this issue. Please help.

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Kumar IE
London, GB
May 18, 2011 12:04 am EDT

I'm also facing same problem with both lyca and o2 and the problem rectified by evening 6pm.

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chrisdod
, GB
May 17, 2011 2:57 pm EDT

solution lies with OFCOM

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wanted88
london, GB
May 17, 2011 2:41 pm EDT

yes, i have the same problem..there is no network coverage since early morning.. im sooo fed up with lyca i swear.. what should i do really ? any infs ?

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chrisdod
, GB
May 17, 2011 2:34 pm EDT

I live in Barking and cant get a network coverage. This has happened since last night.

Maybe we should report this to the national media..BBC or Channel 4

Apparently customer complaints against Lyca have been astronomical and I wonder what OFCOM will do about them

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Vishwambadar
London, GB
May 17, 2011 12:55 pm EDT
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Ahhhh.., theft how come such a secured place still cannot beleive
but this network issue is hampering personal and work life
still waiting for the resolution --- there is no response from customer care dept also

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CameronLaingHays
, GB
May 17, 2011 12:27 pm EDT

There has been a reported theft in east lonfon that is messed up the networks across the whole of the south east. This has caused major issues as both my personal and work mobile have been affected, costing the business lots of money already. I wonder what o2 will do about this?

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Vishwambadar
London, GB
May 17, 2011 9:59 am EDT
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Hi i am having lyca mobile, since yesterday night [protected]) there is no network coverage
has anyone facing the same problem - please comment and provide any solution

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Vishwambadar
London, GB
May 17, 2011 9:58 am EDT
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i also have the same query i am from east ham and facing the same problem

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8:36 am EDT
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LycaMobile sim not working

sim not workking .I change the sim more than 3 phones but sim not worrkking pleace immediatly solve this problem

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concerned-concerned
, GB
May 18, 2011 9:47 am EDT

this is not looking good. i cant find lycamobile posting any updates on the net concerning whatever problem they are facing. they expect customers to call them on 020 number. this will certainly affect them big time. i know some people who use only lycamobile.

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estera
london,romford, GB
May 17, 2011 3:38 pm EDT

i have problems and i must to call, but i can, t why lycamobile sim card no working all day, where is the problems?im thinking to change other network

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Sazeed
London, GB
May 17, 2011 9:37 am EDT

Lycamobile and O2 Networks have network problems this morning in East London, North London, east Sussex and Kent areas. Lyca said they are working on this issue and resolve immedly...

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7:37 pm EDT
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LycaMobile customer service

Well how can I start sent them numerious emails staff are mentally unable to do the job, they cant understand you at the call centre in india, spent 4 days trying to sort the problem out and still not able too managed to hack into there site in london to get there united kingdom number which is [protected] so now people bombard them there cause in india they dont have a clue in proccess off taking this matter further i am totally infuriated with lycamobile that i utterly despice everything they stand for,

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Update by fcklyca
Apr 12, 2011 5:33 pm EDT

Ok thats the short film public! now now everyone will know what a despicable vile company lyca really are The truth..

Update by fcklyca
Apr 12, 2011 4:18 pm EDT

anyhow the film will be published before the day is out describing the service from lyca mobile no doubt it will get more than a thousand hits per day

Update by fcklyca
Apr 12, 2011 4:17 pm EDT

trying to set up my mobile web services, on ztef107 mobile they are nothing but a complete VILE ###, they can not give out correct information etc

Update by fcklyca
Apr 12, 2011 3:47 pm EDT

I am in the proccess of making a film then publishing it online regarding lyca mobile through networking to expose lyca for what they really are they are nothing but vile ###

Update by fcklyca
Apr 12, 2011 3:46 pm EDT

lyca are such a vile despicable company

Update by fcklyca
Apr 12, 2011 3:45 pm EDT

I can not talk to there customer service there service is a complete joke called there telephone centre in london on [protected] for 6 days with no real help the call centre staff can not offer any help due to not speaking the queens english justr trying to set up my web services lyca are nothing but complete utter ###

Update by fcklyca
Apr 07, 2011 7:49 pm EDT

sorry the number of there uk branch is [protected] call them there

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Gazi
, US
Sep 17, 2015 1:51 am EDT
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My name is Gazi, my phone number is [protected], my customer service four digit identification number is 5661. I had provided my identification and my bank debit card detail as Lyca Mobile said to me. But still I cannot recharge my phone, i already called twice to customer service yesterday and today they said me it will took 24 hour its already been 36 hours but still I cannot recharge, today customer service told me that it You can recharge after 5-10 minutes but still i cannot recharge, I need an answer why this you guys not helping me I am an almost using lyca mobile from one year . This is very irresponsible from lyca mobile service staff. I cannot receive and cannot make a phone call to my home country.
This is such a very poor, pathetic, disguising service that you guys are providing to your customer...Such a Hell

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Ambatipati
Jersey City, US
Nov 14, 2014 6:38 pm EST

They are really a fraud.I am having a Lyca SIM card which I am mostly using for making International calls. Last when I recharge bundle of $29 and to utilize the plan they ask me to upgrade my Lyca to Lyca Plus but they took 15 days to activate my Lyca Plus SIM. They are really really fraud service

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cp27
Alpharetta, US
Sep 15, 2014 1:18 pm EDT

Its same in us lycamobile. Terrible service only thing they let you know when you with complaint is we are sorry and Can we help you with anything else.
I bought $29 plan and its been month and a half i cannot use neither they are letting me know how to get refund.
I told them if someway they could donate this money in charity i would be very happy.

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vijay k
, US
May 29, 2014 12:24 pm EDT

lyca mobile is fraud...they take money and wont send sim cards..plz dont use it..

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Wamaina
, CH
May 15, 2014 12:37 pm EDT

Just topped up my a/c with a 100chf yesterday and today my a/c reads 2rappen.Tried calling their customer service without response same thing happened last week Thursday had a balance of 34chf then overnight it just vanished.Is this ### or what?.Very disappointed.

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Srinath0408
Newbury, GB
Apr 06, 2014 11:00 am EDT

I am having a Lyca SIM card which I am mostly using for making International calls. They use to deduct extra charges for 3 international SMS. I have lost so much of credit because of this. When I contacted them, they took 2 months to answer me and now they are saying that they are not responsible for this. They are really a fraud.

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Dominican
Harlow, GB
Aug 09, 2013 9:32 am EDT

I have topup £5.00 and I only call to 074... number but as I know it is free but my £5.00 dissappear. I went to the call history to check how my money was gone It shows a number of 074... and other numbers I do not sure of but it was not show any amounts on those call except 0.00. I wonder anyone has the same problem like I experience. It a bit dodgy... watch

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desi guyz
Birmingham, GB
Apr 03, 2013 6:41 am EDT
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we need a package for pakistan calls

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Sheetal Patel
Brisbane, AU
Feb 05, 2013 9:32 pm EST

Hi
I m sheetal. my lyca sim card was working before and last 2 dyas my lyca mobile sim is not working. when i was trying to call in india, they reply this number is not correct. when i was trying all number the answer was same( the number is not correct) What should i do?
Can you plz give me advice or help?
My lyca mobile number is [protected].

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pereira antonio
Richmond, GB
Sep 09, 2012 3:20 am EDT

excellent staff!
i just ordered a new i phone4s and i needed a new lyca micro Sim card for the same.
the day was Sunday at around 11.00 to 11.15 that i called, the lyca rep on the phone was outstanding with his courteous manners, clear speech and clear instructions.
i would like to thank shrijith for his wonderful service rendered
thank you lyca for the superb service

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LycaMobile - auto deduction of balance

Recently i have switched my service to lyca mobile, initialy they tempted everyone by providing them lesser call rate than any other service.Now they are showing their way of income. i) They auto deduct from your card if you recharge your account online. ii) They deduct balance from your automatically and slowly without informing you. iii) A pathetic...

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LycaMobile poor customer servise and fraud

Dear sir/madam
i am writing to complain about the poor customer services your company serves us. as evidence to this, i had bought a $5 top up car from one of your dealers in high street but is failing to activate.So i called the customer service helpline and they said to try after a day, and with that excuse they hung up the phone

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Mirabelle
Leicester, GB
Jan 13, 2012 10:46 pm EST
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Don't Buy G T mobile top card from individual stand at the high street!
I bought £20 top up card from GT mobile stand in leicester high street last week. I decided to top my phone today and i was told the voucher has been utilise. I rang customer service at GT mobile and they weren't of any help . I was told its my fault that i got a stolen voucher. I wonder how was i suppose to know its stolen voucher?
Please beware of this scam in leicester.
I promise to expose GT mobile on the media.

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LycaMobile bad customer service

I wish to lodge complain about my charges during the time i was in paris on the 7th to 11th of may 2010. I feel so cheated about this. I called the customer service about the first over charging and he told me the amount will be refunded, all to get back to london today and i was told that charges for roaming is 2. 18pounds per minute, i cant believe this. This is not my first time of going on roaming the normal charges is always 37p to call and 17p receive. I cant in my wildest dream think that i will be paying 2. 18pound per minute within europe without the any proper information. Even, t - mobile and other network subscribe to. I used to be a fan of lyca mobile and you can check it through my account but now i feel so cheated and i feel i have been miss led. Anyway my complaint ref number is 2227969 and my number is [protected]. Hearing from you will do me a lot of good and i really wish to take this compliant further

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Sahira shujaa
Stoke on trent, US
Aug 20, 2023 12:06 am EDT

My payment is being deducted 10 pounds from last three monrhs without any reason. I always used to package by 20 pound voucher why the hell than 10 pound deducted every month. Very bad experience with this sim. Need my refund as soon as possible

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ranjan sahoo
, US
Jun 12, 2023 12:04 am EDT
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They are unable to active the service since 10 days

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Creagh Roberson
, US
Apr 09, 2023 3:45 pm EDT
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On March 25, 2023, I was charged 40.95 last week from Lycamobile! I’d never even HEARD of them UNTIL I saw the charge on my card! When I ask for my money back, they wanna tell me to give them number, which is NOT their number! They want me to fill out ALL of this info, but for what?! I’m with metro by T-Mobile!

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S M19
, US
Apr 02, 2023 6:55 am EDT
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My sim is not activated for a week after purchase and I have been missing the interview calls, doctor appointment calls and there is no way to call emergency which is ridiculous.

I have been trying to reach out to them daily and no response.

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Jefrin Jef
, US
Sep 04, 2022 7:38 pm EDT

I have recharged my lycamobile SIM for 99kr.

Its been 24hrs and its not yet received/reflected.

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whiskie
markham, CA
Sep 05, 2022 12:13 am EDT

Pin code not working on my phone i called over 20 times in last over month. However, no one there to help me. Keep giving me wrong pin again and again. I have over $28.29 balance in my phone.

I am exhausted from your service and i called again at aroun 245 pm and still on phone and time is 316 pm they put me on hold.

Is there anyone to help me ?

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Abhinav Sharda
, US
Sep 10, 2019 12:41 am EDT

I am not recieving incoming calls on my mobile since i entered Australia, and i called customer service for support. Even after 8 days, the issue is not resolved. I call everyday to international customer care number and they promise technical team will call me in 24 hrs, which never happens. Lyca is a cheap service and worst.

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Madhu Reddy M
, US
Nov 12, 2018 10:58 am EST

Hello,

I got a new SIN card from Lyca mobile and have been asking to port my existing number from T-mobile.

Fed up with customer service and connecting the call to talk to them.

One month Over and still my Lyca Sim card not activated.

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Geetbelfast
, US
Aug 21, 2018 2:14 am EDT

I recharged international bundle. It's not activated long time. I can't use services.

I can't make any call, can't use internet.
It's making trouble . I tried to contact customer service. No luck

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Sharronjit May
, US
Dec 30, 2016 3:46 am EST

i am disgusted with lcya all week i have waited for my number to change from 22/12/2016 not done so far i need some one to fone mr back from the uk

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LycaMobile contacts

Phone numbers

1866 277 3221 +1 (845) 301-1612 More phone numbers

Website

www.lycamobile.co.uk

Most discussed LycaMobile complaints

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