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2.2 7 Reviews

Luxor Linens Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from Luxor Linens with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Luxor Linens reviews & complaints 7

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1:19 pm EST
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Luxor Linens Refund due to low quality product: order #40344915489

Never again will I purchase a product from your company! A low-quality product described as luxurious bathrobe! I made a purchase at luxorlinens.com, an Egyptian Cotton luxury bathrobe (listed for $125 but with coupon we paid $106.25), received anything but! Prior to the purchase I contacted the company by phone: [protected] and asked about this product, specifically asked how thick it was and about the quality of the product; we have one already that we purchased overseas. I was told the product is the best seller and the quality is as luxurious as described. Additionally, the representative offered "we have a 100% satisfaction guaranteed with full refund so if you don't like it, we'll send you a return shipping label so nothing to lose for trying!" The purchase arrived on time but within the first minute of touching the robe we knew this is no top-quality bathrobe. I contacted the company via email that same day and explained the problem and was told no problem we can exchange or refund your money. I asked for a refund. They emailed me the return UPS shipping label right away and we returned the product the next day. 8 days later our credit card was refunded but for only $80.48! I contacted the company via email but was told we refunded your money minus shipping charges! I have tried to contact the company via email and by phone for several days to no avail. I was on the phone for 42 minutes and when I asked the representative for the complaint department or a supervisor, she hung up on me! This company doesn't care about my satisfaction after the sale! The satisfaction guarantee promise is NOT what I was told!

Desired outcome: Refund the rest of my money please, $25.77!

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10:35 am EDT
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Luxor Linens waffle bath robes

First of all I bought robes through Amazon made by Luxor Linens. The robes were monogrammed by Luxor an shipped by them. I received the robes and the first thing I did was wash them because of possible contamination of bacteria or chemical residues from other countries that manufacture products sent to the U.S.. When you see the picture of the robes on Amazon's website the label doesn't even have Luxor Linens name on it, probably embarrassed because of such inferior and poor quality. Now you go to "Luxor Linens " website all the labels have their name on the products imagine that!, My robes No name. Within all of the pictures depicted on Amazon's website there is a picture of all the measurements of the robes. Most 100% cotton will shrink between 12%-15%. The picture shows the Sweep or circumference around the robe from one end to the other. Luxor Linens website says 63" around, my robes are 52"around now, 13" over a foot smaller, when you do the math for shrinkage 12%=7.5"at 15%=9.5". Forget the sleeves, they are up past my elbows like a short sleeve shirt. When you try to close the robes don't even come close to overlapping to tie close, they look ridiculous. Spoke to one of the owners and he said he would send me one robe from "old inventory"?, free shipping, he did, this robe is worse. Made a claim through Amazon, was denied because it was past the 30day return policy.I did not send them back because when I spoke to one of the owners of Luxor Linens he said he wasn't going to take them back because it says in their return policy "no returns if monogrammed ", even though the robes are low grade poorly made. So in the end I have 3 crappy robes that I might just cut up to wash my vehicles with.

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9:09 am EDT
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Luxor Linens Today Show Jill's Steal and Deals Beach Towel.

I order 5 beach towels from the Today Show promotion on June 8, 2016. My credit card was charged that same day. When I checked on my order today I was told it would be sent out by July 1, 2016. I was given my order number to reference. After following up on their website my order number still states " it is not a valid order number!" Also the tracking number I was sent for Fedex states it was generated on 6/9/16. They are trying to use the excuse " Due to a large volume". Yet the order number they gave me isn't in their system.

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Update by D. Guest
Jul 05, 2016 10:59 am EDT

Your response is not correct. I did not state I was told it would ship in 2 wks. I was told it would ship 3 days later on July 1. As of today it still has not shipped and no one is answering the phone at customer service.

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Suzy Robinson Perrault
, US
Jun 30, 2016 2:09 pm EDT

... similar issue for me, BUT, your confirmation email does state that the order will be shipped in two weeks. Also, I recall that the Today show stated that buyers should expect their order in 3 weeks. Be patient ... hopefully our orders will arrive next week :)

Is Luxor Linens legit?

Our verdict: Luxor Linens's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Luxor Linens's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Luxor Linens earns 63% level of Trustworthiness

Good Credibility Notice: Luxor Linens rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Luxor Linens. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Luxor Linens's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Luxorlinens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, Luxor Linens appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for Luxor Linens have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Luxorlinens.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The luxorlinens.com may offer a niche product or service that is only of interest to a smaller audience.
  • Luxor Linens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website associated with Luxor Linens sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We have detected an internal review system on Luxor Linens's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • Luxor Linens has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We found that Luxor Linens website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • Luxor Linens offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
ComplaintsBoard
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10:25 pm EST

Luxor Linens Giovanni Signature Egyptian Cotton Turkish Towels

I needed a wedding / christmas gift combo and it seemed like I had the perfect find. The product represented was a luxury towels set in gift box with Bride Groom embroidery What I ordered was the Giovanni Signature Egyptian Cotton Turkish Towels from LuxorLinens.com Advertised delivery was to be guaranteed delivery by the 22nd. I reached out to customer service only get an automated response that the company offices will be reopening after the holiday weekend…. so nice for them while I am stuck here with no christmas gift ! The shipment has no movement until the 23rd and I only received them on the 29th ! So finally the towels arrive …. gift packaging was nice but guess what was inside 2 robes with Groom Groom Embroidery I literally had no words I finally reached customer service on the phone replacement is being sent out but regarding delivery time I was told some some crap about that I ordered the gift passed their 11pm EST shipping deadline, common really I placed the order 9:30pm PT on Dec 17th It says nothing on their shipping rules about EST, see for yourself. From Luxor Linens website "The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time. Orders received Monday - Thursday by 11:00 PM normally leave our distribution center within 24-72 hours after the order has been placed. Weekend orders are processed the next business day" Also another things that really ticked me off is if you read the product description below. It says the product was made in "Turkey"…. WELL my towels were made in Portugal "Premium Giovanni Resort Towels are Meticulously crafted in Turkey to meet the standards expected from our 5-star hotel clients. Available in 3-pc set ( 1 Wash 1 Hand 1 Bath ) and 6-pc sets ( 2 Wash 2 Hand 2 Bath )” In the end they got the order right but I want to make other customers aware of what I had to go through.

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s.sherman7925
, US
Mar 28, 2016 8:58 am EDT

Didn't have the same experience at all. I purchased a monogrammed robe and a sheet set for a wedding and everything was fantastic and as expected. My only complaint was that the gift box was black instead of white. They Delivered just as they described. The difference between a plain linen and a monogrammed one is vast. After all, what we make ours is what we feel the best while using.

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6:43 pm EDT

Luxor Linens Seller hasn't changed my order

I bought curtains and sheets from the company www.luxorlinens.com. I wasn’t happy with the purchase, because the colour of the curtains was completely different and didn’t match with the picture. The sheets arrived, but the size was wrong and didn’t fit me.I agreed with the seller to change the order, but after I have returned the order, seller hasn’t sent me new one. And heard nothing from this guy.

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12:58 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Luxor Linens Never received items

I ordered a set of sheets with them using a Living Social coupon. The confirmation email said I would receive my order no later than Christmas day, 2013. I have still not received my order and it is February, 2014! I have made every attempt to cal them, and email them. Both times I called they said my order would be shipped in the next few days and it wasn't. Other times I called I would be on hold for 20 minutes and the line would disconnect. I simply received no email back from the ones I sent. Thankfully Livingsocial refunded me, but not in original form of payment. AVOID LUXOR LINENS! They are a scam!

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s.sherman7925
, US
Mar 28, 2016 9:05 am EDT

My experience was different than what other described I got the order on time for my friends birthday and the embroidery cam out exactly how I wanted it.

The company messaging was pon point which is why I chose the monogramming.
The difference between a plain linen and a monogrammed one is vast. After all, what we make ours is what we feel the best while using

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markketalog
Linden, US
Jun 10, 2014 10:39 am EDT

I have no idea how they do it. Man, they are fabulous. I have been running a small motel. To up things at my place, I ordered a 10 sheets from Luxor Linens. More clients are thanking me now than ever before. Their sheets have affected my business positively.

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kellyjio
Linden, US
Jun 05, 2014 4:01 pm EDT

Egyptian cotton products are exhorbitantly expensive. I wonder how they manage to remain affordable in spite of the wonderful quality they provide.

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2:23 pm EST
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Luxor Linens Bad product

I wrongfully trusted Kijiji daily deals. Received an offer for a luxurious bathrobe normally selling for 260$ from Luxor Linens but offered by Kijiji daily deals at 99$ Thought it would be a great gift so I purchased it. Took some 3 weeks to receive it and when I did I was furious ! The worst thing I've ever seen and I'm a fashion designer by trade. Very poorly made (unfinished seams) When I washed it to get rid of the excessive starch that held it together, it fell apart at the seams. When I tried to contact Kijiji about this purchase gone wrong all I got for an answer was "to unsubscribe click here" ! Never received an answer until I contacted the BBB (Better Business Bureau) who took charge in no time and finally received an answer and refund from Kijiji.
Luxor Linens is over charging for very crappy products, and Kijiji is pocketing wherever they can and hiding away after charging your credit card. Beware of both. The BBB is the place place to go when you get ripped off !

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rberger1379
, US
Apr 29, 2016 3:46 pm EDT

Thanks for posting had a similar experience !

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Pam Wright
, US
Apr 17, 2016 8:45 pm EDT

I want to thank you all for posting your opinions. I was about to order a matress topper via groupon... but thanks to you all I wont bother. thank you thank you thank you
Pam

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Roxann
Margate, US
Oct 10, 2014 2:38 pm EDT

I bought the bamboo sheets and they are so thin I hate to wash them, they might fall apart. The pillow cases are to small for my pillows. I tried to contact them several times with no response! They are awful!

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Rev KK
, US
Feb 22, 2016 9:21 pm EST
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We purchased 1500 count after staying at a B&B that featured them in their guest rooms - after laundering - exactly as care label prescribes they do not fit our bed - fitted sheet tore trying to stretch to get on a corner - and top sheet is easily 12" too short! For this much money? Horrible purchase!

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LindaBach78
, US
Jan 21, 2016 7:39 am EST

I Purchased the Valenza 800tc Natural Tencel Sheets from Luxor Linens for my husband and we both love them. I can see how other people were frustrated but we just didn't have the same experience. I was looking for a very specific product and I was able to find it here.

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jlnordby
York, US
Dec 30, 2014 2:55 pm EST
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I am having the same problem. I ordered linens on Dec 4. Contacted them by email on the 14th and am trying to get them again by phone. No service! Paid for them through deals@livingsocial.com what a rip off! BEWARE! There is no service and no customers service at all. The good thing is I paid for them by credit card and my protection kicks in...

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PlanoGirl
Frisco, US
Dec 23, 2014 12:45 pm EST

Yes, I have the same problem. Mirabelle Bamboo Sheets - Queen set. The top sheet is so short it will not cover the width of my mattress. It measures 76" and normal queen size is 90"! I have tried calling CS get music for 15 minutes and then they hang up. DOES ANYONE WORK THERE! Terrible product they claim should cost $179...really what a rip off.

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Stauffie
476 W. Willow Trace Dr., US
Oct 15, 2014 9:41 am EDT

Same. Purchased the Giovanni sheet set thru Living Social. Substandard fabric, felt fine til I washed it. Pilled after first washing, lost their shape and wouldnt even stay on bed after about 2 more washings. The company would not refund me or even exchange since the product had been washed. Do not buy anything from Luxor. I too wish I'd seen this site before buying.

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Mike0909
Brooklyn, US
Jun 23, 2014 1:31 pm EDT

Awful service, people are mean. They sell bad quality products while telling you its quality. Everything from delivery to product experience became a disaster after my purchase. I tried to resolve the issue but it got me no where. Will never buy from them again!

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idlemom
Olive Branch, US
May 07, 2014 8:44 am EDT

I purchased a voucher through Living Social for a scarf. I never received the item. After contacting Luxor Linens, I was basically told that there was nothing they would do. After reporting to Living Social, Living Social refunded my full amount (in Living Social dollars of course).

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