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The good, the bad, and the ugly - discover what customers are saying about Lux E Cig

Welcome to our customer reviews and complaints page for Lux E Cig. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Lux E Cig.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Lux E Cig's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Lux E Cig, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Lux E Cig. Your feedback is an important part of our community and will help others make informed decisions.

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2:21 pm EDT
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Lux E Cig Unauthorized Charges/Fraud

I signed up for the $4.95 shipping for a free trial of Lux E-Cig back in May 2012. Since that time, there are 5 recurring charges, in increments of approximately every 30 days in the amount of $69.62 without my knowledge or my authorization, for a total of $348.10!

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Update by jlyn77nurse
Oct 05, 2012 2:22 pm EDT

There should be a class action lawsuit

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Datsun810
Lacey, US
Jun 03, 2016 8:32 am EDT
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Product You Get Is Probably Used ... Mine Was... Read The Return Policy ..Read EVERYTHING.. You Wil Be Obligated To Further Charges To Your Bank Account.. $4.95...Ha Ha Ha, , , Odorless Tasteless No No No Crap WILL MAKE YOU GAG! And Will Stay With You All Day. ( Nasty) Do Not Purchase This Or Any Prduct Like It...Please!

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Rubiroid
, US
Jun 03, 2016 8:32 am EDT

Bought starter kit for 4.95 and they have been sending and charging my bank account $69.62 which was never approved or asked if i wanted. false i tried emailing and they say they are not the company to contact and the number they gave me no answer.i did not authorize them to take 69.62 out of my account ever.

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8:02 pm EDT
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Lux E Cig free offer then billed

The Lux E CIgarette was a FREE TRIAL that I paid for shipping & handling. I got my bank statement and there is a 69.62 cahrge on the bill and today I recived 4 boxes that I did NOT order and DO NOT WANT!I did NOT AUTHORIZE $$ taken out of my account & I do NOT want to be a memeber of this . I WANT THE MONEY REFUNDED TO MY ACCOUNT AS I A SENDING THESE BACK.When you go to their websight you are directed to some other websight that has NO information. I have no phone numbers for this company only the ade=ress on my return evenlope. It looks from the responses this is NOT THE FIRST TIME for this to happen, ,

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sutton
Dutton, US
Sep 26, 2011 3:57 pm EDT

LuxSmokeClub.com is the website, and their phone number, (IF you can press "1" fast enough to get a REAL person after it picks up, ) is [protected].
Were you able to get the charges refunded or reversed?
I just placed an order on Saturday night, and have been trying ever since to CANCEL it, and keep them from charging my card, but (apparently, ) I may have to wait until they charge WHATEVER and then file a dispute and refuse packages. :(

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5:07 pm EST
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Lux E Cig Violation of agreement

Ordered this product over the phone. The conversation I had with their customer service was not what happen. Some weeks later my credit card company call and informed me that this company wanted to charge my card 99.67. I informed them that I did not agreed with that amount and the amount should have only been 4, 95. My credit company is now working on the problem. If you have the same problems call your credit card company and complain. Good luck.

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mystie47
Saugus, US
Mar 05, 2011 8:42 pm EST

I have also been taken advantage of by this company. I don't even remember ordering from them, but my credit card is billed monthly. Today I found a way to contact them via e-mail but from all the comments I see here it is doubtful they will respond.
This company needs to held responsible for all the wrong they have done, and they need to be put out of business. I will file a report with the attorney general. I really don't want to report my credit card as stolen, but it looks as though this is the only way to stop the recurring charges.

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Johnny Potter
Chireno, US
Feb 16, 2011 12:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Filled out a survey online and was told to pick a free gift, I chose the electric cig kit and put credit info. in to pay shipping & handeling.
When my next bank statement came there was a charge of 70.00
on it.I never agreed to purchase anything and there was nothing about a trial period. Plus they keep sending the filters but have never sent the rest of the kit.From what I see here there should be a law suit,
I want my money back.I dont have a problem paying for something I ask for but this is theft, just plain and simple ripoffs.

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carlottamiller3
Bakerfield, US
Jan 29, 2011 1:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought this trial product for my husband for 4.99. They told me that i was going to recive a lot of offer like free credit reports, 10.00 Gas cards and ect. They told me i would recive all this free. I never recived any thing but refill on the product that i did not order. I was charged twice the amount of 69.62 i did not have funds to cover this because i did not expect it. so i got charged by my bank ODP fee at34.00 each which really over drew my account more. I will never trust my info to any company anymore..

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