I bought that new 2011 Dodge Ram from Lustine that I liked. The salesman was great (He was Friendly, Always extremely Helpful, and very courteous). The finance department also seemed to be knowledgeable, professional, courteous and prompt to resolve questions or issues. The problematic experience I had was AFTER THE SALE.
I arrange for a hitch receiver to be installed, as I am making an out-of-state trip to an ATV ride (so I need to pull my ATV trailer). I was told to bring it to Lustine Toyota next door, that a specific Mechanic was arranged to install it for me.. and installation would take about an hour. When I get there, I spend over an hour and a half waiting for someone to figure out what was going on... in the meantime, I went back to the Dodge dealer, where the Salesman had to arrange to have the hitch installed. They were also going to perform the paint protection and undercoating, so it would all be done at once. I then am informed it will take all day, and I could get a complimentary rental car. I sat another near hour and a half at an over-filled rental place... just to get home for the afternoon! Later that evening, another return trip to retrieve my truck. They had u-haul install a cheap bumper mount hitch, that I will have replaced later by someone else...it's worth paying someone else to get what I asked for!!! The Undercoating had not been done, and no Nerf bars.
Next, I am trying to return to arrange the undercoating and installation of the nerf bars... call to schedule appointment, drive to the dealer... couldn't get it in until late, and would not be ready for 2 days, so I opt to reschedule.
In the meantime, the temporary tags expire. Several phone calls and a few hours later, it was determined that I need to sign a C of O, as it was being titled out of state. This is understandable, and not the fault of Lustine... but, I find it difficult to understand why I didn't get a call when the licensing state needed additional information... I had to wait until the temp tags expired and make a trip down again to get additional temp tags.
Now, I schedule a return trip for undercoating and pain protection. I arrange to drop it off early in the am (before they open), and I was told it would be done by the time I got off work at 5pm. I received a confirmation call the day before I am to drop it off, confirming that I was to drop it off (and sign the C of O). I drop it off at 4:40am. I return at 5:30pm or so... and behold! It's not done again! NOBODY bothered to call and tell me it wasn't ready. I got to waste my time, to get a friend (driving 2 viehicles home), my time going to Lustine, and let alone the time sitting in traffic to get there and back!!! But here's a twist, at about 10am I get a call from one of their service people telling me my appt was the next Wednesday! I explained who I talked with and that my appt was confirmed as today! I was told okay... that it would be taken care of.
The service people offered another rental car (but after my last experience with that, and my complete and total frustration with how disoriented this whole buying from Lustine experience has thus far been) I refused the loaner (after all, I still had to take my other car, and my friend who came to help take my Truck and other car to his home)... what good does a rental really do me?
My other car is a 2010 Chrysler Town and Country. I plan to trade it in early spring of next year for a Car (as my wife is wanting a car)... With this experience the way it went so far... you can bet your rear I'll be looking at other dealerships!
It is such a shame... The sale was a great experience all the way up to the point of giving them a signature... the rest has been, to say the least... a horrifying experience.