Complaint Rating:

Company information:
LuminousBrites
3600 Ocean View
United States
Phone: 866-360-1477
LuminousBrites.com

In September 2008 I responded to an unsolicited email from www.iwinwhitening.com advertising a teeth whitening product. I ordered the product for $4.99 and it was sent to me.

In October 2008 the same account I used to purchase the whitening product was debited by the same company, www.iwinwhitening.com, for a larger supply of the product in the amount of $88.97.

I DID NOT AUTHORIZE THE COMPANY TO DEBIT MY ACCOUNT FOR ANY PRODUCT EXCEPT THE TEETH WHITENING PRODUCT AND GAVE NO ONE IN THE WORLD PERMISSION TO USE MY ACCOUNT FOR ANY PURCHASES WHATSOEVER AFTER THE ORIGINAL ORDER OF THE TEETH WHITENING PRODUCT PURCHASE.

Calling their office number: 1-866-440-7533 resulted in a conversation with a customer service person who told me that because I did not "cancel my membership" after the initial order they sent the subsequent larger order and billed me for it. He told me to send an email to support@luminousbrites.com requesting to be removed as a "member" and that I could take up the billing issue with the support person responding to me email.

I did not become a member of any sort with www.iwinwhitening.com or with "luminous brites" at any time that I am aware of. As of this writing, although I sent the requested email to support@luminousbrites.com I have not heard back from them