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Luminous Brites Complaints - Only order the sample didn't sign up of the one month supply

Review all Luminous Brites complaints

Luminous Brites
Posted: 2008-10-10 by Mj [send email]
Only order the sample didn't sign up of the one month supply
Complaint Rating: 100 % with 16 votes
Company information:
Luminous Brites
3600 Ocean View #2
Glendale, CA 9208, California
United States
Phone: 800-360-1477
LuminousBrites.com

I only order the sample supply, I've received two packages. I went to their web site (www.LuminousBrites.com/cancel) and it doen't come
up. It states you can visit their web site 7 days a week.
I will send the product back and have them credit my
card, if I can get ahold of them. What a scam.
Comments United States Airlines
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More Luminous Brites complaints
Luminous Brites - credit charge unauthorized
Luminous Brites - did not order
Luminous Brites - unauthorized charge to my credit card
Luminous Brites - consumer theft
Luminous Brites - Dislike product
Luminous Brites - Billed my account w/o permission
Luminous Brites - Never ordered product or authorized debit from my credit card
Luminous Brites - credit card
Luminous Brites - charge my axxount
Luminous Brites - FRAUD

Comments

50 days ago by Ann Vernon [send email]
I agree . I have been having a terrible time dealing with this company.
The web page I used to sign up for the "free" trial had a line saying
that I would be signed up for monthly shipments unless I cancelled.
THIS INFORMATION WAS ONLY VISIBLE IF YOU CLICKED ON THE
TERMS AND CONDITIONS LINK.

Unfortunately, I had clicked that quickly and didn't see it.
I've only gotten rude and unprofessional responses by phone and
email.

I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN. ALSO,
ON MY BANK STATEMENT, IT IS LINKED TO COLONEX700.
49 days ago by Marissa [send email]
I ordered the 14 day trial, but did NOT see anything about having to cancel. I see a charge for 88.97 on my credit card. I have called and emailed several time and cannot get a response. After several emails without a response I called the 1-866 number. The people I have talked to keep telling me I MUST email. I tell them that I will not email because I do not get a response. They put me on hold and then disconnect the call. This has happened several times. Any suggestions on how to get thru to these people? Has anyone ever gotten their money back?
44 days ago by Darla Schene [send email]
I am absoulutely furious!!! What a scam!!! I ordered the 14 day trial, and THAT IS ALL!!! I have tried to e-mail them and have cannot get it too come up. I will call them tommorrow and see what happens. I'm thrilled to see this site. Darla Schene
43 days ago by Melody Asper [send email]
October 20, 2008

LuminousBrites is a scam. My daughter in college tried the free trial offer, did not like the product, and when she went to cancel just 18 days later they had already taken $88.97 off her checking account.

We contacted the company every day for 2 weeks to ask that they allow us to return the shipment, which we did not order, and that according to their own website - CAN be returned with a Return Authorization Number.

The LuminousBrites internet representatives were very rude (I have the emails to prove everything) and would NOT send us a Return Authorization Number which is necessary to get a refund.

We have filed complaints with the Pennsylvania and the California Attorney Generals offices.

Please, everyone who is having trouble with LuminousBrites - file a complaint now. Let them know they can not get away with this! Just Google 'Attorney General', and you can quickly download a form to file a complaint.

Make sure you send on to the California Attorney General and one to the state you live in.

We must make this company stop their false advertisement and make them live up to their obligations.
43 days ago by Marissa [send email]
thank you for this suggestion. i will do this! I filed a complaint with the better business bureau but this may be a better way to go. THANK YOU!
42 days ago by Norman Ballowe [send email]
Ordered the free trial offer but that was it! now they have sent me a thirty day supply that I did not order, I'am not pleased with this scam, I have tried to call but was immediatly put on hold until I finally hung up, how can I stop them from ripping me off again, after all they have my debit card number, Please help, Thanks, Norman
42 days ago by Marissa [send email]
File a complaint as suggested above. I have 4 days left until by 15 days to return the product is up. I haven't even received it yet! UGH! It's comforting to know I'm not the only one in this battle.
34 days ago by Karen [send email]
I recieved my credit card bill yesterday and there it was the $88.97 charge. Called the 866- number and was told like everyone else to email. E-mailed and no response as of yesterday. I will call them again today and also file a complaint with my credit card to refuse to pay. This is bad!!!
30 days ago by Linda O [send email]
I had the SAME problemwith a colon care cleanse product!

EXACT same thing.

My bank told me to cancel my bank card, which I used to pay for shipping and handling.

AND suggested I filed a fraud complaint (with the bank) regarding their access to my account to take out the $88.97 charge even after numerous attempts to cancel. I tried calling the toll free # for weeks and NEVER got a live person to speak with.

When the colon cleanse company tried to get more money the next month after my card was cancelled, they would have to call the bank and the bank would let them know there was a fraud investigation and there were not going to get any more money.

The bank ALSO got my 88.97 back!!!

I will never order anything like that again AND am very pleased that I was able to find a site like this! Wish I had found this one earlier. Good luck!!!

P.S. I bank with Compass Bank in Texas.
28 days ago by Linda Muirhead [send email]
This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.
25 days ago by Patricia Meier [send email]
I want this off of my account now!
22 days ago by Kim Newton [send email]
im there with everyone else I didnt use my bank card thank goodness have tried to call and the cancel web site isnt even available. I didnt order it either this is a nightmare! I tried to call and get a busy signal.
20 days ago by Amanda [send email]
I just got another "free trial" of their whitening system, only I read the paperwork that came with it and saw that they would be charging me $88.97 every 30 days. What!?! I did not sign up for this sh*&. I only intended to pay the s&h for the "free trial" since that's what Luminous Brites advertised- "only pay s&h"! I went to the website given to cancel my order and guess what? Now I'm here. Scammers.
15 days ago by Marilyn Herald [send email]
i tried to email this scam company, and of course the site is not available. when i called, they hung up on me when i asked for the rma # to ship back the product. My credit acct. company said to dispute the claim and send back the product. I did this, but it also cost me $18 to ship it so that i could get a signature of receipt.I also put a claim in with the better business bureau. this company must be stopped.
10 days ago by Marian Reed [send email]
The information about how to cancel within 20 days was not conspiciously placed within the same ad as the offer. This is a very obvious scam.

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