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2.7 191 Reviews

Luminess Air Complaints Summary

82 Resolved
109 Unresolved
Our verdict: Dealing with Luminess Air, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Luminess Air reviews & complaints 191

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5:02 pm EDT
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Luminess Air not allowed to cancel

My mother ordered from a television ad. She tried to send it back but the company would not take it back. She has tried to cancel it with no results. She is 84 years old and this company is taking advantage of her. They constantly harass her to the point where she won't even answer her phone. She has record of pmt to them. They have sent her a DEMAND for pmt Saying that she owes them another $49.98. Her order # is [protected].
Any help you could be to her would be greatly appreciated.
Her name is Dorothy Adamson. Since she doesn't have a computer you can contact me her daughter at my email address which is [protected]@comcast.net.

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Ayla May
Coyote, US
Dec 21, 2011 8:26 am EST

My boyfriend thought he was investing in a product that not only would make me feel better but that was well worth the original going cost. Things did not go in the way that was advertised on television. We paid the product off within 45 days of the purchase order date, yet they continue to charge his bank account $59.00 followed by an additional $26.00. And despite the fact that we have made several attempts to try and stop these transactions nothing seems be working. We are both in a state of utter disbelief at the blatant disregard for another persons privacy. This product has now reached a grand total costing us approxamately $560.54. Thats not including all of the $34.00 overdraft fee charges that have accumulated. And those numbers keep climbing rapidly. Can anyone be any more obviously up to no good? Its clear to us that we need to take this to a higher level of authority so this situation can be delt with accordingly.

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5:19 am EDT

Luminess Air totally displeased with the product

I ordered the airbrush sytem in 2008. I was totally displeased with the product. Its was sticky and it splattered and when I tried to clean it out, the tool was so fragile it fell apart. So when I tried to send it back for them to repair it, they gave me a non working number and then kept trying to troubleshoot with me (As if I would be able to repair it after messing it up) and would not accept it. I even agreed to pay for the damages and they refused to let me send it back for repairs or get my money back. So I cancelled the debit card it was billed to and never will do that again!

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12:01 pm EDT
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Luminess Air purposeful overcharge of my account & lack of professional integrity

Recently I too purchased the so-called "revolutionary Luminess Air Makeup system." I must say, I was not the least bit impressed with the product, nor the price. Here's why, I found that these products were not formulated for the various African American shades as seen on TV. It was a complete waste of time and money, reason being that of the 6 vials of makeup received, I could only use one (Matte #8) since I am a caramel complexion. In addition, I also received a pearl shimmer, a pink blush, and a bronzer that I could not use on my skin. When I relayed this information to Selena in customer service and Joel the customer service supervisor, I was told that I should use the products "in my hair!" (lol) That is totally unprofessional & absurd-if not just completely ###ic! The most upsetting part of my experience with this company is that I was promise that my card would be charged $29.99 as a 30 day trial fee, plus $17.50 shipping & handling (which is non-refundable). However, what these immoral, unethical, scandalous scam artists do not tell you is that they initially charge your credit card the full amount of $248.87. If that is not enough, when I called the company to inform them of this charge, I was informed that "our automated system may have thought you wanted to pay in full before your 30 day free trial completed, so instead of billing you $49.99 in four installments, it just charged you one time, but that saves you money." What? Needless to say, after only having the system a day I requested a Return Authorization (RA) number and am sending the system back via FED EXPRESS (PROOF OF DELIVERY OF COURSE). I have learned to get a Tracking number when dealing with a greedy organization that lacks integrity( as this company) -this is the safest thing to do for legal purposes. In addition to this, I filed a formal complaint against Luminess Air, LP with the Better Business Bureau because I do not feel that this Foreigner- owned company should profit by misleading hard working Americans. Obviously this company can not be trusted. You know the saying, " If you can't trust the messenger, then do not believe their message! DO NOT BE DUPED!

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Vanessa Gwinn
, US
Mar 12, 2016 10:22 pm EST

I had wanted to try this product for years thinking with my sensitive skin, this would be a great find. WRONG! This makeup breaks me out just a couple of hours after putting it on! Called customer service and was told they would send out a matte finish makeup that should correct the issue. Well, it looks the same but in a different color line. I told the rep not to send any more makeup until I saw if the "New" makeup would help. The next thing I know, a new charge shows up on my bank account. Find out additional makeup had been sent! When it arrived, it wasn't colors even close to what I had already received! Don't know who they belong too but it won't match my skin. Now, I can't get the return site to give me a number. Keeps telling me the items aren't eligible for return! What the crap!

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Mary Chamberlain
Granbury, US
Dec 05, 2012 8:04 pm EST

I have been trying for a week to talk to someone on the phone or internet, no such thing, finally got someone to write me back and she gave a me a website to go to to get my RA #, the website is not working to get the #. and I get on the address she gave me, it does NOT give me a RA#. this is the biggest mess I have ever had to deal with. and yeah the ph operater sure knows how to talk you into stuff too. I was NOT aware that $75.22 would be immediately charged to my cc either, they DID NOT TELL ME THAT. I called my order in and have kept all of my letters and recorded conversation, and I want my RA# SO i CAN RETURN IT AND i WILL GET ON THIS INTERNET AND TELL EVERYONE WHAT A SCAM THIS COMPANY IS IF i DON`T GET MY PROBLEM FIXED. I want credit refunded back to my cc and I DO NOT WANT ANYMORE put back on my cc. I do`nt like the product and I am a professional, and am used to using products like this, and this does NOT work good, for all the HASSLE I have had to go through. I know you all are trying to let my trial time run out. Then I really will be p, off.

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bonita blessing
Mooresville, US
Feb 16, 2012 4:41 pm EST

I too purchased this luminess air system and am getting the run around to get that RA number to return because the system and especially RA number soon cause my 30 days are almost up and I paid in full. So unhappy but especially see something funny about this company. Bonita Blessing

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Caroline Sca
Fort Lauderdale, US
Feb 12, 2012 12:01 pm EST
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I'm A Master Cosmetologist (its just another name for tax em) Anyhow, Most Reputable Distributors Give Stylists A Price Break On Equipment, Product etc. I Even Purchase Pharmaceutical Grade Glycolic Skin Care With My License. Its Part Of The Gig. Everyone Breaks Even..I Want To Purchase It For My Mother. Shes In Love With It..FYI..Calling Around To Your Local Sally's Beauty Supply For A Typical Airbrush Machine For Nails..No Airbrush Machine Uses Oil Based Anything Really. It Would Clog The Nozzel..That's Why The Nail Tech Lets It Dry And Tells You Not To Wash Your Hands Until She Puts The Clear Coat On. Its Water Based Paint Too.The Tiny Air Brushes Are Almost Indestructible Unless You Run It Over With A Mack Truck or Something. Although, Easy Handling The Needle At The Tail End...Now, You Will Have To Pay Separate For The Air Compressor And Make Sure Its Not The Kind Rednecks Use At The Hunt Camp. They Are Too Loud.. That's The Catch..Its A Mini 2 Way Compressor That Has Been Modified. Airbrush Has Been Around Since The Late 40's I Believe., I Research Every Last Detail Before I Make a High End Purchse For So Much(sounds fishy). The Best Part About The Info I'm GIVING AWAY, Is That If You Buy Locally ? Get A Receipt And Ask Questions. Lots Of Questions. If They, "Don't Really Know" Take Charge And Ask To See And Handle The Product./ Machine.Most High End Makeup Products Are Oil free, Talc Free, etc...I Mean Really? Its Not Like Your Face Is Going To Melt Off If You Experiment..Especially With Your Girls For Fun Time..If You Don't Like That One ? Take It Back For A Full Refund, Locally..I Personally, As A Professional Stylist, Educator For A Well Known Haircare System For Over 18 Years Of Daily Experience. I Wouldn't
Want My Clients To Pay Anything Remotely Close To What Ms. Bobbie Evans Paid. My Heart Goes Out To Her..I Hope She Worked It Out With The Exploiters..So That's My View On The LumiMESS Airbrush Makeup..Its Just The Shiny Case Everyone Is Yammering About...I Bet I Spend About, mmmm, 175 To 180 On My Own Search..Its All Relevant My Friends..And Good Luck, Save Your Money ! Times Are Tough And Predators Are Lurking Around Every Corner...I Know This, Because I Have A Friend In Orlando Florida Named LYNN That Is The BEST Airbrush Artist I Have Ever Encountered...We Worked In Winter Park Fla For Several Years Together...THANKS LYNN ! KISS YOUR DAUGHTER FOR ME ! Love Caroline ! I Made It to The Top Girl ! GOOD LUCK ALL..And Please, BUY AMERICAN !

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BOBBIE EVANS
Knoxville, US
Jan 20, 2012 11:40 pm EST

Watching at late night, I called these people about the airbrush makeup. The announcer
said to try it and if in 30 days you were not satisfied to send it back---money back guarantee.
The next day (hadn't re'v Makeup) I fall and break my hips. I've been in the hospital for 2 1/2 months and am still under doctor care w/a home crew. I did not see not know anything about this product as I was fighting for my life. In the meantime Luminess has been sending little bottles of makeup (2) over and overand over again. Meanwhile I know nothing about it as I'm in the hospital. My bank showed where they had taken $26.00 and also $59.99 and they are sending me the list w/more withdrawals have been made. I will gladly send product back. I WANT MY MONEY BACK THAT THEY STOLE.I am 67 yrs. old and draw 1 ck per mo. I feel like I should be given my money back as 1.) I need it 2.) It's not right for a company to exploit customers by charging unbelievable amts. of money and so often. No monthly thing--they send as much as they can. I want everyone to know what CHEATERS AND LIARS THEY ARE. I will contact the network, Visa, BBB, etc. How many other people have they exploited? I think we should get these people honest or get them out of business. Sincerely, Bobbie Evans

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2:37 pm EDT
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Luminess Air deceitful company

This company is the worst! I spent a lot of money on the Luminess Air foundation package. I did not open it for awhile as I was saving it to use for a special occasion. When I did open it, the stylus was missing. I called and spoke with them but they would not send me one or give me a discount on a replacement part since it was past the initial 30 days. They told me that they had weighed the package before they sent it to me, so the stylus must have been in the package. If they had weighed it, they would have known that the stylus was missing! Beware of this company! Mary

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1:54 pm EST
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Luminess Air ripped off!

I ordered this product less than one month ago and it does not work. I called to get a return authorization number and was given that BUT was told that the amount I paid for would not be refunded. When I originally ordered the product I was not sure of my color, so I ordered an additional set of foundation. This set was never opened, but the company will not refund the money I paid EVEN IF I return the product to them and they reuse it. This is a rip off and unacceptable business practices in the United States. It is my understanding that the company has done business as something else two years ago. That means that they have another year left on Luminess Air before they switch up and defraud someone else with another fake claim. So in essence, I have paid $76.00 for a 25 day trial of make up that doesn't work. God bless the USA. Perhaps I'm in the wrong business!

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10:24 am EST
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Luminess Air scam alert

My wife purchased an air brush cosmetic product she thought was $65 with additional purchases for make-up. She attempted to cancel (in July I think) but was unable to do so. She left several voice mails with no response. Since that time this company has continued to attempt to charge our credit card on a monthly basis. I researched and found several other people on the internet had similar complaints and on a lark, tried calling the customer service number. The company absolutely refused to accept a return, event though the product never did what it claimed. The phone representative was abusive, threatening to sue us and even stated my wife was probably afraid of me. I want them to take this thing back, refund the money we have paid, and stop charging our credit card.

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2:53 pm EDT
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Luminess Air - not allowed to cancel

If you should decide, in a moment of weakness, to try luminess, know that if you change your mind in the middle of ordering, you cannot cancel! Your order is taken by an automated voice and, no matter how many times you press "0," to reach a human being, or yell into the phone that you want to cancel your order, no one will respond because no one i...

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4:00 pm EDT
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Luminess Air - Over-charge + scam

Re: oder #10149747 I ordered the product via phone. Tried to return it, however, they will not take it back. Spent many cell minutes trying to talk to: Katie treloar Help desk supervisor 1-888-793-7474 Katie@luminessair.com Who played back to me the recording of my order. At no time, was "it emphasized" the real cost, etc. She says I owe some $265 to the...

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10:51 pm EDT
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Luminess Air they are fraud and scam artist

This company charged me 4 times in one month after i had returned the product back to them, they said they would refund the money back to my card back in april which infact they did not then just the other day sept. 5th or around that date a collection agent contacts me by phone saying that the product was not returned infact it was back on feb. 6th they did not contact me to inform me of this now they are tring to tell me if i have the tracking number they would give me a full refund, i no longer have the tracking number for it was so long ago. This company is ruid they fraudly took off my credit card an now are tring to after all this time try to say they do not have my product inwhich they do have, they are hard to understand they are from another country i asked to speak to the head manage / owner an they kept on passing the phone around to someone else in there office i had to tell my story to them 4 differnt times to 4 different people today. Do not buy from this company. . . If anyone has any idea of what else i can do i have already wrote to the bbb but am really not getting anywhere please someone help me.

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LYNETTE123
, US
Jan 20, 2019 3:18 pm EST
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I bought this machine as a gift and paid in full and today found out they charged me again. Please never ever buy anything with this company. I can read the fine print because I'm a lawyer and I will have my money returned.

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Katie863
, US
Jun 18, 2018 8:35 pm EDT

Never opened the product. Boyfriend retired it immediately! He said it was too expensive! HE RETURNED IT! Paid 15 for tracking. I had a bs call when I waited got hung up on blah blah blah... got a sups name and direct number divfe I worked for a life insurance call center for 6 1/2 years. She said leave me a message I’ll give you a refund. Called left the message, detailed telling them to not charge me anymore here (multiple phone calls with this recorded message to not charge me)... never heard a word. Continuously getting charged. Bf called and I did too, WE WERE TOLD THEY DIDNT GET THE TRACKING NUMBER! We are both genuine hardworking people. They are Straight up stealing from us, yet stating we aren’t making payments on a product we NEVER OPENED OR USED AND SENT WITH A 15 dollar cost plus over 100 they have taken. I blocked them from getting payment! They still accuse me! Wtf! Criminals! DO NOT BUY FROM THEM!

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Katiev863
, US
Jun 18, 2018 8:42 pm EDT
Replying to comment of Katie863

Per the above lots of typos I’m tired and upset! Just received a email from them! My bf and I are Honest and hardworking **** I am a preschool teacher and also a volunteer with the boys and girls club... we can’t not afford this! Or to have our good name and credit be tarnished by this horrible company!

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Kylan
, US
Apr 22, 2017 10:03 pm EDT

Now one more person get scam by luminess air .and this is me .They sale the air burst $35 after that they charge me 75$ .when I call they said 4tine 75$ .but give I want buy off I need pay 218$ .i said I don't need that air burst cost too expensive.i can't send back the marchine and don't need refund.they said it too late 30 day try .when I bought I didn't see anything about that and extra charge .This very good scam in my life . I don't want my credit bad so I send them the check 218$ closed the .This make me never trust any business from taxas.Becasue too many people complain this company but They still working in taxas .Who the owner of this business they will be homeless next two years because they dont believe in God .

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Gary Loveless@loveles_gary
, US
Mar 22, 2017 4:53 pm EDT

LUMINESS AIR THE ADVERTISEING IS MISSLEADING OR IN PLAN TERM FALSE ADVERTISEING THEY DO NOT INFORM YOU THAT YOU WILL BE CHARGED ADDITIONAL FUNDS PIRIOD! THEIR PLAY ON WORDS MINAMIL ANNOUNCEMENT ABOUT THE TRIAL PERIOD IS CONFUSING TO MOST SENIOR CITIZENS! I NEVER RECEIVED ANY TYPE OF EMAIL IN WHITCH THEY INSISTED WAS SENT ABOUT THE BILLING PRACTICES! THE INVOICE IS BURRIED AT THE BOTTEM OF THE BOX, AS IF THEY ARE TRYING TO HIDE THE INVOICE! WHEN MY 79 YEAR OLD MOTHER RECEIVED THE PACKAGE SHE JUST OPENED IT AND LOOKED AT THE DEVICE AND THEN PUT IT BACK IN THE BOX ! BE AWARE A COMPANY LIKE LUMINESS AIR STALKS& PRAYS ON SENIOR CITIZENS KNOWING THAT A LARGE PERCENTAGE OF THEM WILL DO EXACTLY WHAT I DESCRIBED, AND ARE NOT DILLAGENT IN REVIEWING CHECKING ACCOUNT STATEMENTS AND UNDERSTANDING WHAT IS TRUELY HAPPENING! IT IS EASY FOR A SENIOR CITIZEN(ESPECIALLY THOSE WITH HEALTH ISSUES)TO BE TAKEN IN BY A SCAM LIKE THIS)! PLEASE BE CAREFULL!

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Susan Szabo
, US
Feb 14, 2017 2:10 pm EST

I received my package 4 days ago and tried the Luminessair brush. I did not like the way it looked and have tried for two days for 45 minutes on hold at a time to get a return authorization number and they never answer. The two times I did get an answer was when I put in that I wanted to order. As soon as they heard my complaint, they hung up on me. I am going to report them to the Better Business Bureau and the Attorney General's office.

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exasperated1
, US
Oct 20, 2016 7:50 pm EDT
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I love my Luminess Air, but the customer service sucks. You can only use Luminess Air make-up, so once every few months, when you have to re-order, you have to deal with their ineptitude. I placed an order on the 12th of this month, and just found out that it was tendered to FedEx today, the 20th! Ridiculous! And for those of you getting the special, one month trial offer, remember your 30 day trial begins when you place your order. So it's really just a 16 day trial, because you will not get your Luminess Air in less than two weeks!

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Virginia Mellick
Castle Rock, US
Jun 24, 2013 10:55 pm EDT

Hi,
Today I was charged $35.00 on my credit card. What is this for?
Please let me know ASAP.
Thank you, Ginny Mellick

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Patsy Garland
, US
Sep 23, 2016 9:52 am EDT
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To all the woman in theworld, do not order luminess air products, the makeup sucks and the company is a fraud... They say trail base for 24.95$ but they do not tell you they are going to take 65.00$ off your credit card every month. As soon as i tried this crappy makeup i called and cancelled the makeup and offered to send it back, the representive man i spoke to told me i do not have to send it back, whitch makes sense because i paid for it. That is what he told me. I thought it was cancelled and then i was missing money off my credit card. I called the company and the woman i spoke to was very rude she told me i had to send the makeup and machine back and would not refund the money back on my credit card. That is bull i paid for that crappy makeup and cheap machine... I called this stuiped company back and ask to speak to the manager, i had to wait for her to return my call 3 days later and she called and i told her everthing the manager said she would listen to the recorded call and i haven, t heard received a call back. Well now i will have to call my credit card and file a dispute. I will do everything in my power to stop that rip off company from getting a nother dime from me... To all the woman who have also been ripped off and scamed get on facebook and tell the all the woman in the world, how terrible this makeup and do not buy it. The company is a scam and a liar and a thief... I will hire a attonery and i will call the better business burea today... Hope this helps all the woman in the world before they order luminees air. Patricia g

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Valorie Maxwell
, US
Jul 04, 2016 6:48 am EDT

You selfishly took money from my account sending me products I did not order. I am not blocking you from my account sending all your equipment back, turning you into BBB and local police. You give me run around while trying to contact you so I am finished with you. Any calls or shipments or letters will be filed as harassment from you and will be dealt with accordingly How does it feel to be craped on.

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vala
, US
Jul 01, 2016 2:30 pm EDT

I'm trying to change my shade color on my foundation and could not get through due to time differents... If you would kindly change the color from warm silk 5 & 6 to warm silk 4 & 5. My customer id 2165136 please email me at vahala.S@gmail.com if received.

I really like this product and satisfied, could you please let me know who i can contact via email in the future.

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Luminess Air - they scammed me an will you to

1. Written by Crystal Lynn, on [protected]:01 I also have been charged 4 differnt times for the product back in march I ordered the product back in Jan. I turned around an canceled it 20 minutes later when the supervisor got on the phone an told me just to try it they would wave the shipping cost I received the product a few weeks later it was not at...

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Luminess Air don't buy it – it's a scam

This company is a rip-off. Tried to send back the luminess airbrush before the end of the 30 day trial, they refused it and sent it back. When I called them to find out why they said it didn't matter since it was now past the 30 days. They have continued to try to make debits on my credit card and threaten collections. The phone number at collections does not actually connect you with anyone and the customer service line does not work (get a not valid number recording).

It's not worth the money and definitely not worth the hassle, they just want to scam you out of your money.

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Armetria Knight
, US
Mar 09, 2024 5:06 am EST
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I signed up for a try it out subscription that has chanted me $116.00 and continues to hit my account over and over again for $52.00! I just want out! This is purely criminal. Even after snatching money from my account you’re harassing me with untruths of no payment! I literally have the PROOF! I was charge $52 4 times!

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Sharon D Mims
, US
Nov 28, 2023 4:08 am EST
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I have contacted you 3 months ago to stop auto-delivery because I'm not wearing the makeup and I don't like the airbrush i paid for so, please cancel the auto-delivery you keep sending the makeup, and I don't want it plus I know that this won't help and I have tried calling several times with no results

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Samantha R. Pedersen
, US
Nov 19, 2023 7:27 pm EST
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The product turns itself on and I can't shut it off unless it's plugged in and the red and purple lights are flashing and it keeps turning itself on over and over. And really I think I should be sent a new product.

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Susan Gramlich
, US
Feb 12, 2023 3:36 pm EST

Just go the replacement for the one that never worked. This one worked one day…charged it and it will not spray! What has happened to your product? I’ve had this for a week and it only sprayed once. The blue light is on…yet will not work

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Lynda Kinney
Nampa, US
Jan 11, 2023 11:40 am EST
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my luminess air won't keep a charge, I dies before I can complete

my make up

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Janice Newton
, US
Aug 06, 2022 12:41 pm EDT

I called and told the rep what was happening with my brezze. they said they would replace it and i havent heard anything else. This was on the 12 of july. I cannot use my makeup.

my customer no. is 2367997. I am still being charged for something i cannot use.

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LYNETTE123
, US
Feb 11, 2019 10:58 am EST
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I called and was told that if I bought the machine in full there would be no more charges. This was a Christmas gift for a niece and I just checked my bank account and you charged me 39.95 for something. DO NOT EVER USE BUY ANYTHING FROM THESE PEOPLE BECAUSE THEY LIE AND STEAL YOUR MONEY...

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Lois George
, US
Dec 11, 2018 10:04 pm EST

I would like to order but it is not taking my Canadian credit card. When it goes into the countries listed, Canada is not on this list...please contact me as I would like to order...Why is this on the computer when Canada is not included in the list of countries

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Turtledove64
, US
Mar 29, 2018 6:20 pm EDT

Hey Ladies, I feel ur pain...they sent me to collections while the darn thing sat in the box waiting for an RA# which is almost impossible to get! Anyway, THE RETURN ADDRESS IS:
Luminess Direct LLC 12802 Capricorn Dr. Stafford TX. 77477 The B$%# at the collections office tried arguing with me that I didn't know where to send item back to which was why I needed an RA#...BULL $%$#!
News Flash!
internet tells all! A little research goes along way! IF I CAN'T RESOLVE MATTER AND MY CREDIT IS TARNISHED BY THIS, I WILL START A CLASS ACT LAW SUIT AGAINST THIS COMPANY. IF ANYONE IS INTERESTED, HIT ME UP @ dturtledove2012@gmail.com Take care and God Bless Y'all! Turtledove

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Julia Salazar
, US
Dec 12, 2013 4:18 pm EST

Another ripped off. I ordered the make up system and unfortunately did not work on my skin. I have very oily skin and the make up did not hold up and became like a paste on my skin. I wanted to return it but I was over the 30 days trial and noticed charges on my credit card, I called them and they only waived two payments out of the 5 payments for $69.99 that i was not aware off, plus a club membership for $34.06. I can not return it and I already payed $216.05 for something that I will not use and still have one more payment of $69.99 for keeping the system. I have not received the second set, but I will return it to get my $34.06 back. In all I spent $250 dollars for this make up system. Be aware that it does not work on oily skin, dont buy it if you do.

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