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my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting my money back. The rep told me that I must have misunderstood the terms when I placed my order & she refused to look into the matter. At that point, I broke down in tears, told her about my grandpa & asked for a supervisor. After speaking w/ her supervisor, she told me there was nothing that could be done. So, now I am out $180!
The complaint has been investigated and resolved to the customer's satisfaction.
My wife also ordered a 30 day TRIAL. She had no idea that the $19.95 trial would be charged as $39.95, PLUS anI spoke TWICE to GUS at their customer service # who promised to send an RA to my wife's email account, which NEVER ARRIVED> They just want to keep everyone in their FRAUDULENT, DECEPTIVE PROGRAM and NEVER GET OOT. You cannot return without an RA, YOU MUST PAY FOR THE RETURN AND THEY DO EVERYTHING TO PREVENT YOU FROM RETURNING THEIR CRAP AND STOPPING FURTHER SHIPMENTS.
This is what I sent twice and more from my own email address:
Sent today, May 4, 2020:
ONCE AGAIN. I AM STILL WAITING FOR MY RA FROM YOU THIEVES!. WHERE IS IT?
-----Original Message-----
From: MICHIKO MITCHELL
To: Luminess@luminessair.com
Sent: Tue, Apr 28, 2020 2:27 pm
Subject: RA
I have been waiting for FOUR days for you to send me an RA so that I can return my Luminesse order (brush, make-up) UNUSED to you. Your Customer SErvice person named Gus promised this on Friday, 4/24 to email it to me at this email address. It never arrived.
I WANT EVERYTHING CANCELLED AND THE $39.95 you charged me for my 30 day trial as well as the LUDICROUS charge of $1.00 for Credit Card check returned immediately.
I have notified my bank that these are FRAUDULENT charges and to stop payment on this as well as ALL FUTURE charges that you may be contemplating. I plan to go to your website DAILY to warn others of your unsavory practices.
SEND MY RA NOW!
Michiko Mitchell
I have the same problem with the company, product arrived- not for me, BOY I broke out like never in my life EVER, so I got the RA#, shipped the stuff back on my expense and it arrived with time to spare.
but now supposedly there will be no refund- supposedly there is no refund on trials- and they smartly refer me to the return policies...but there is not word on an special guideline or reference of different guidelines on trial orders. the say *buyer beware* and I have all the documentation and records- so I'm taking it to the next level- there are fraudulent schemes going on aside the regular business- schemes that generate great income for the company
I received my product. Was not happy about the makeup. The company shipped me another batch of makeup (allegedly free of charge) for me to try and extended the trial. I was still unhappy with the color match so I obtained the RA number and followed their instructions completely. I clearly marked the package, including returning the shipping invoice, video, etc in the package. Paid to ship it back. They received it in the allotted time frame. However, the company has continued to charge my credit card. The last charge was July 24, 2018. I had doubts about this company due to all the negative reviews but gave them the benefit of the doubt. The product itself wasn't bad, just not right for me. But the return procedures are a complete nightmare.
I just spoke with a young man named Jacob a the [protected] number today. He indicates that I will get a full refund by Thursday, August 2, 2018 and that no other charges will be taken. I provided him the tracking number showing the package was received as shown below this post. I also have a screenshot of the call I made today showing the number of minutes I was on the phone. In addition, I have pictures of each item as they went into the box, pictures of the sealed box with the RA number on the outside and the tracking number. In addition, I have pictures of the date on the form which shows the date the company was to receive all of this in order to accept the product back. This was all documented in photo, video and through tracking numbers. The young man Jacob assured me there is nothing else I need to do and that he escalated the matter to the "warehouse" and the refund will happen. I will continue to post here as things develop.
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July 13, 2018 at 12:22 pm
Delivered
STAFFORD, TX 77477
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ohhh let me tell you when I got my luminess air starter kit.. Today is march 9, 2017... It was open and the hole thing was in PICES.. WTF... I didn't get any foundation NONE.. I'm so mad at this I even had it ship in 2 DAYS that was more money I had to spend on this ###... I called them right away and they said someone will contact me in ###ING E-MAIL are you ###ing for real.. ### this site.. I WILL KEEP POSTING UNTILL I GET ALL MY MONEY BACK.. THIS IS ###ING BULL ###
I received my order charged on Oct 7th, I phoned the company and explained I wanted to cancel any further shipments as being over 70 and wearing makeup on Sunday only to Church, once a week.i would not wear that in my remaining life
She said okay.
She credited my order and refunded my money.i thought all was good till this month when another $61.appeared on my account pending. I phoned your company and I talked to Evett and she said she would cancel it. Well today it went thru as a charge on my statement so again I called your company and explained again. Today I spoke to a very rude lady that actually laughed at me cause I was having difficulty understanding her. I demanded to speak to her supervisor. Now I was giving instructions to return this air gun .Being Veterans Day today Nov. 11th it will go out tomorrow Nov. 12th. I have requested a refund and was told I have till Nov 26th for you to receive it. I certainly hope this very confusing sale came be worked out. Thank you Nancy Sanderson [protected]
I pay the extra money to have a my order shipped faster. They say 5 to 10 days well it been 15 days so I call and they tell me it 5 to 10 days after the warehouse gets the order. Well 15 days later the warehouse gets the order then ships your order Fed EX . It's a big fraud on their website and you pay and get ripped off. The bottles keep breaking and going all over the place.
Yes, HORRIBLE PRODUCT! Never worked, tried to return immediately and the wouldn't take it back or refund me. Lost over 500 dollars on that piece of c***. Don't ever buy it!