Complaint Rating:

Company information:
LUMINESS AIR
8752 WESTPARK DR
Houston, Texas
United States
Phone: 18777495777

THIS COMPANY CHARGED ME 4 TIMES IN ONE MONTH AFTER I HAD RETURNED THE PRODUCT BACK TO THEM, THEY SAID THEY WOULD REFUND THE MONEY BACK TO MY CARD BACK IN APRIL WHICH INFACT THEY DID NOT THEN JUST THE OTHER DAY SEPT.5TH OR AROUND THAT DATE A COLLECTION AGENT CONTACTS ME BY PHONE SAYING THAT THE PRODUCT WAS NOT RETURNED INFACT IT WAS BACK ON FEB. 6TH THEY DID NOT CONTACT ME TO INFORM ME OF THIS NOW THEY ARE TRING TO TELL ME IF I HAVE THE TRACKING NUMBER THEY WOULD GIVE ME A FULL REFUND, I NO LONGER HAVE THE TRACKING NUMBER FOR IT WAS SO LONG AGO. THIS COMPANY IS RUID THEY FRAUDLY TOOK OFF MY CREDIT CARD AN NOW ARE TRING TO AFTER ALL THIS TIME TRY TO SAY THEY DO NOT HAVE MY PRODUCT INWHICH THEY DO HAVE, THEY ARE HARD TO UNDERSTAND THEY ARE FROM ANOTHER COUNTRY I ASKED TO SPEAK TO THE HEAD MANAGE/ OWNER AN THEY KEPT ON PASSING THE PHONE AROUND TO SOMEONE ELSE IN THERE OFFICE I HAD TO TELL MY STORY TO THEM 4 DIFFERNT TIMES TO 4 DIFFERENT PEOPLE TODAY. DO NOT BUY FROM THIS COMPANY... IF ANYONE HAS ANY IDEA OF WHAT ELSE I CAN DO I HAVE ALREADY WROTE TO THE BBB BUT AM REALLY NOT GETTING ANYWHERE PLEASE SOMEONE HELP ME.