Complaint Rating:

Company information:
Lumber Liquidators
Oregon City, Oregon
United States
www.lumberliquidators.com

I ordered $3400 worth of Brazilian Cherry (HUSBC3L) for a house I was remodeling for a customer of mine. A week after ordering they could not give me a tracking number. When the product arrived, one item was back ordered, delaying my installer. A few days after installation we saw splits occurring in the finish. Lumber Liquidators told us that my professional installer should have seen those boards and should have culled them. A month after installation several other cracks in the finish were noticed throughout the floor. A second complaint to LL resulted in them commissioning an "independent inspection", the results of which found themselves (LL) not liable and therefor it is an unwarrantable claim.