Complaint Rating:

Company information:
LUFTHANSA AIRLINE
Sweden

Dear SirMadam,
I would like to complain about delayed baggage.
I traveled on 03.07.2009 : with flight LH3389operated by LUFTHANSA from ATHENS GR INT E VENIZELOSC to: MUNICH DE MUNICH INTERNATIONAL Departure: 03. July, 13:10 h Arrival: 03. July, 14:40
There an approx 50min delay both in Athens and Munich airports (air traffic in Munich) which almostcaused missing the connection Flight: LH3020operated by: LUFTHANSA from: MUNICH DE MUNICH INTERNATIONA to: STOCKHOLM SE ARLANDA Departure: 03. July, 15:15 h Arrival: 03. July, 17:25 h

I literarly had to run through customs to catch the connection flight. When I arrived at STOCKHOLM SE ARLANDA I was informed at the information desk that my suitcase would come with the next flight 2 hrs later (i.e by 19.25pm). By midnight, according to the reference number I was given, my suitcase had still not arrived and according tot he computer records it had not been tracked down.
The following morning I called the airline at the airport and they assured me that the suitcase was on that morning's flight (04.07.09) and that it would arrive at my hotel by midday.
I clearly explained to them that I had to go the a internation conference and present myself at the reception conference desk by 6.00pm latest and mentioned that I had no other clothes to wear... THEY ASSURED ME THAT MY SUITCASE WOULD ARRIVE AT THE HOTEL BW 1-4.00PM LATEST! Suitcase arrived after 7.00pm.
I could not miss the conference and so had to run to the first Dept store I found nearby the hotel (waited for the suitcaser to arrive till 5.00pm) and by a bussiness suit and appropriate shoes which all costed approx 2850, 00 kr (receipts can be provided).
I therefore want to COMPLAIN about the unacceptable delay in recieving my laggage and ask for reinburshment on my expences.
I am leaving Stockholm on Wednesday and so would like to know the procedure of getting my expences paid!
Looking forward to your reply
Dr Eunice Stefanou