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LS Performance Complaints - charged credit card without authorization

Review all LS Performance complaints

LS Performance
Posted: 2008-08-23 by Sandy Mandry [send email]
charged credit card without authorization
Complaint Rating: 100 % with 1 votes
Company information:
Nevada
United States

I asked for a free sample and I would pay for the shipping, the next thing I knew I got a large bottle of the Acai berry capsules and they charged my credit card 74.95 - I want a refund, but can't get a hole of anyone.
Comments United States Diet Products
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Comments

77 days ago by Donald [send email]
I ordered a sample and paid shipping, they then sent a small bottle and charged 74.95 . After dispute with credit card company they continue to send the product . They do not answer the phone, their e-mail address is non-existent . They need to be SHUT DOWN !!!
47 days ago by Customer Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product.  We look at it as a great opportunity for us to share our vision and see it only as a positive.  We understand your issue and acknowledge there have been others who have shared your same frustration.  We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample.  We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance.  In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis.   If they like the product, they do nothing and the product continues to come each month.  If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product.  This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers.  In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button.  We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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