And one more thing. The search bar at the top right? Do you see that? Type in a name of a company that would have at least a decent size of customers that's not well known, or even better, the most well known company out there. Somebody is saying something bad about them and what is funny is they don't tell their whole story. A lot of these people, I'm sure are upset because they didn't read their contract. A charge came through, they weren't aware of it and may have also caused overdraft fees. However, most company, if they were the ones to cause the error, they general fix it. Now if a company causes an error and they know about it and doesn't fix it, now that's a fraud or a scam.
I'm only posting this 2nd one because this is the 2nd call center I've worked for and both are for Escalated type calls. I want you to see it from the customer service representative view. The people that call in drive me insane because you failed to read your contract and I had to keep your money because you were dumb or I wasn't doing my job. If everybody read and understood their contract, I probably wouldn't have a job but I prefer that over extreme mental stress. Having to explain your foolish mistakes and making you pay for it when you just want to cry mom and get a slap on the wrist.
The 2nd call center I've worked for was AT&T prepaid in the billing department who had a company called Vesta to do the debiting. It saved them money because Vesta also process payments for other telecommunication companies like Tmobile and Boost. I'll tell you what dirty work I did for them.
Their Pick your plan service requires automatic recharge. You make that payment and you somehow failed to "listen" and "hear" that they tell you about it at the end. That's funny. I would expect AT&T, this billion dollar corporation to start sounding alarms to catch your attention because you have a problem with listening. No, the skim by it at the end of the call. You call us back after we charge the next month you saying you didn't know. 70% of you love playing that "I didn't know game". Then you tell us you haven't used the minutes and your phone shows you dollar amounts since that's how they represent their airtime on pre-paid, like it was a checking account with an available balance. When I end up telling you it's not refundable, and that it's in a pamphlet you've never even seen, or never was given this information inside anything you bought from them, you blow up. Then on top of that, I tell you that by making that payment, you are electronically signing an agreement to it, saying you understood it, something that I never told you that you were or asked you if it was okay, and politely say sorry about 20 times plus keep your money with a smile.
All of this was much more stressing because I had to say it while kissing your butt when you're screaming at me. If you continued to press the issue, I would repeat myself until you gave up and hung up the call since I couldn't hang up on you. Continue to scream louder and I would lower the volume until you sound like a mouse, not caring what you said because it would equate to the same thing you just said but in a more obnoxious way. Then you give up and hang up frustrated and I win. I got the company their money legitimately and fulfilled my job duty while being so "courteous" about it all at a wage that was no better than minimum wage. The average employment of a representative in that department was maybe 3-4 months. That's okay, there's more fish in the pond. However, I lasted a mere 2 years in that department before I went insane. I didn't fully agree with what I was doing, but they did it legally and legitimately, and capitalized on your stupidity. Plus our name was well known. We know you could never shut us down and we laughed (inside) at all your threats of taking us down. With LPC, if you don't get it and get out of line, I just hung up on you. We really didn't care what you said because we have an agreement you made and we got your money. There is no difference between the two. AT&T sugar coated things and said it all nicely but kept your money in the end and hid the terms and condition you never saw. LPC showed it to you, you just flat out ignored it and we kept your money. We ask you if you understood it in 5 different questions and you said yes.
Ask me which way I would like to get screwed? I would prefer the way LPC did it because at least if I was listening or read it, I could prevent it from happening in the first place. |
273 days ago by Adam [
262 days ago by Johnny M Miler [