We are sorry to learn that you are having odor issues with your SYNLawn. Since your project was not installed by a SYNLawn professional install team but rather installed as a DIY project, it is most likely due to the installation techniques that you are having issues with odor. When SYNLawn does a professional installation, we not only prepare the sub-base to ensure proper drainage, but it is also advised we to use an odor reducer as part of that installation process. Lowe's was absolutely correct in that all of our products are pet friendly and nationwide, about 75% of our customers own dogs and we rarely are presented with odor issues.
What is really comes down to other than not being able to ensure your sub-base was prepared properly for optimum drainage, is a maintenance issue. When you have dogs, especially more than one, there is regular cleaning that is required. If the urine is left to sit on the turf without regular rinsing, which is what allows the urine to drain, then the uric acids from the dog urine do not accumulate and cause odor issues. As far as your concerns about heat, we very rarely receive complaints from the thousands of customers nationwide that have purchased SYNLawn specifically for their pet area. We recognize that just as other surfaces can get hot in the direct sun, this can too. However, a quick rinse with your garden hose will cool it down quickly and certainly enough for your dogs to enjoy.