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Lowes/Synlawn, Thousand Oaks, California Complaints & Reviews - Smells of Urine and Hot

Lowes/Synlawn Contacts & Informations

Lowes/Synlawn

Posted: 2011-05-20 by    Sharon

Smells of Urine and Hot

Complaint Rating:  50 % with 8 votes
Contact information:
Lowes
3582 Lang Ranch Pkwy
Thousand Oaks, California
United States
We installed Syn Lawn that we bought for our 3 small dogs in late October 2010. from Lowes. We were told by Lowe's that it was a great product if you had dogs. We installed this product in our vacation home. The area we live in we can't grow grass because of water restrictions. This winter we've had lots of rain and snow. We've been here for 2 weeks and our Syn Lawn is too hot for our dogs and reeks of urine. I've tried to wash it off when the dogs use it, but it doesn't help. Note: Our dogs are, 1 - 8lbs, 1 - 2.5lbs and 1 - 5.5lbs. This products is super expensive and we've only had it for a VERY short time. Worried about what the summer will be like when it really hot. Lowes has been trying to contact Synlawn in Van Nuys, CA, but they won't respond.
Comments United States Building, Construction
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 20th of May, 2011 by   molliewollie 0 Votes
What exactly is a synlawn? Fake inside grass?
 23rd of May, 2011 by   mrybus 0 Votes
We are sorry to learn that you are having odor issues with your SYNLawn. Since your project was not installed by a SYNLawn professional install team but rather installed as a DIY project, it is most likely due to the installation techniques that you are having issues with odor. When SYNLawn does a professional installation, we not only prepare the sub-base to ensure proper drainage, but it is also advised we to use an odor reducer as part of that installation process. Lowe's was absolutely correct in that all of our products are pet friendly and nationwide, about 75% of our customers own dogs and we rarely are presented with odor issues.

What is really comes down to other than not being able to ensure your sub-base was prepared properly for optimum drainage, is a maintenance issue. When you have dogs, especially more than one, there is regular cleaning that is required. If the urine is left to sit on the turf without regular rinsing, which is what allows the urine to drain, then the uric acids from the dog urine do not accumulate and cause odor issues. As far as your concerns about heat, we very rarely receive complaints from the thousands of customers nationwide that have purchased SYNLawn specifically for their pet area. We recognize that just as other surfaces can get hot in the direct sun, this can too. However, a quick rinse with your garden hose will cool it down quickly and certainly enough for your dogs to enjoy.
 23rd of May, 2011 by   mrybus 0 Votes
We are sorry to learn that you are having odor issues with your SYNLawn. Since your project was not installed by a SYNLawn professional install team but rather installed as a DIY project, it is most likely due to the installation techniques that you are having issues with odor. When SYNLawn does a professional installation, we not only prepare the sub-base to ensure proper drainage, but it is also advised we to use an odor reducer as part of that installation process. Lowe's was absolutely correct in that all of our products are pet friendly and nationwide, about 75% of our customers own dogs and we rarely are presented with odor issues.

What is really comes down other not being able to ensure your sub-base was prepared properly for optimum drainage, is a maintenance issue. When you have dogs, especially more than one, there is regular cleaning that is required. If the urine is left to sit on the turf without regular rinsing, which is what allows the urine to drain, then the uric acids from the dog urine do not accumulate and cause odor issues. As far as your concerns about heat, we very rarely receive complaints from the thousands of customers nationwide that have purchased SYNLawn specifically for their pet area. We recognize that just as other surfaces can get hot in the direct sun, this can too. However, a quick rinse with your garden hose will cool it down quickly and certainly enough for your dogs to enjoy.
 26th of Nov, 2012 by   tsui 0 Votes
how about this, my synlawn was installed by a SYNLawn professional install team and i paid $4, 665 for the installation techniques, two months later i have weeds growing through synlawn. i called and Matt Price of synlawn told me by email that clover is blown in and grown from top down so hand pick it or use round up. what weeds are not blown in and germinated from top? when you synlawn and lowes advertise warranty and no maintenance synlawn, did you tell customers weeds like clover can grow through synlawn, when that happens, please hand pick them or use round up? this is ridiculous. the roots are under synlawn, i can't pull the roots out. if i have to use round up, why pay thousands of dollars to install synlawn. this is only after 2 months, imagine what happens after a year when the warranty is out, i will be happy to share pictures with those who are interested in synlawn, i have never seen this with my neighbors who used other artificial lawn. clovers are growing in the middle of lawn, plus all other types of weeds growing along the perimeter which Matt expects but i was never told that before I paid.
 23rd of Jun, 2013 by   Tim Wagner 0 Votes
how about this one. Our synlawn was installed by synlawn "professional installers". We have had it just over two years and we provided the installers with the reccomended product that the salesman in the Albuquerque office suggested we get. My backyard smells horrible in the summer and my two dogs have difficulty walking on it in the summer. DO NOT use this in hot desert climates.

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