Lowe's
reviews and complaints

Today I was fired from Lowe's in West Bountiful Utah. Not a big surprise, even though I have been there nearly seven years and up until about six months ago I was a department manager. It has never been easy but once we got a new store manager about two years ago things started getting worse. The pressure to do more and more with less and less put me in a position where it was impossible to complete everything they wanted done with the number of people they provided. Their recourse is to call you into an upper managers office with two Assistant Store Managers present and outline the terrible job you are doing, then "Write You Up". Three such write ups in a year and you are gone. I opted to leave my department manager position when it became clear that I was being targeted for removal and agreed to become their Electrical Pro since they couldn't find one for the wages they offered. They left me alone for about the last six months until I forgot to use the safety goggles at a saw location and one of the assistant manager saw it and reported me. I am 69 years old. There have been four others over 50 targeted and fired over the past 10 months. Almost all the currant department managers are in their 20 or 30s. Several of them do little to nothing but they do know how to kiss up. They never seam to get written up. If you are over forty and not in upper management don't work for Lowe's. They are really big into age discrimination. They keep a couple of oldies around just to make it look good.

I bought a brand new LG washer and dryer from Lowes, Jefferson City Missouri. They delivered the washer and dryer but never left the moving bolts. I am in the process of moving and need those moving bolts. When I addressed this with the clerk at the Jefferson City Lowes he had a very "don't care" attitude. I got no corporation from them and had to order the moving bolts myself. It cost me $21.00 for the bolts. The gentleman I bought the moving bolts from told me Lowes never leaves the moving bolts. I think it is a disgrace that Lowes will do this. What do they do with those bolts? I have a right to those moving bolts as they were part of the washing machine. I want Lowes to either send me those bolts or reimburse me for the bolts they took without my consent.

I simply want to inquire about a replacement blade and iron for a Harbor Breeze ceiling fan I purchased at Lowe's.Between Lowe's customer service, the customer service line to Harbor Breeze, which Lowe's was reluctant to provide, and the dearth of information available on the Harbor Breeze service website, I have received absolutely no assistance. I have been placed on hold twice for over 20 minutes each time with no human contact. The customer service rep at the local Lowe's barely spoke English and directed me to the electrical department when we were standing right in front of the fans/lighting department.
With this pitiful representation of customer service for what should be a simple part replacement., I can safely say I am through with Lowe's. Home Depot is also nearby and now I have a better understanding of why Home Depot's parking lot is generally full when Lowe's is empty.

My father had asked Lowe's in Logan UT to put up a chain link fence in his back yard. The person who was to do the job called us one day and said he wanted to get to work in a couple of days, the day before he was to come out we get a phone call from him saying he has to push back the project because his work mans comp was not up to date. Two weeks latter no phone call or nothing I call a manager at the Logan store and asked what's going on, We haven't heard anything from anyone in two weeks. The installer called us that day and said he would be out to see us early the next week. On Tuesday night at 6pm 5 days after the installer called us no phone call or nothing again. Latter on that week I had to call Lowe's again asking them what is going on? I also so told the Logan manger that there fence installer can not be trusted at all because he says one thing and does something else and that I wanted a different installer, They said he was the only one and that they would like to give be back my money some $4, 611.58. The next day when I went up to Logan to get my $4, 611.58 I walked up the customer service desk told them my name and that I was there for my refund. They didn't ask to see my driver's license or any paper work at all they just gave me back my $4, 611.58 in cash, And the manger didn't even have the nerve to face me. I could of been a bum living on the street and said my name is this and they would have given me all that money. And the kicker is the installer who can't be trusted who lost the company $4, 611.58 because he couldn't keep his word still has a job.

Purchased tile, grout, sealer from lowes had a professional of 28 years but it down and seal the grout lines. The bathroom floor and kitchen had the same name brand grout but from 2 different stores 1 Lakewood nj 1 toms river nj the bathroom is fine but the kitchen is not, because I'm a women they are roughing me up..big time DISCRIMINATION. Don the manager from Toms River NJ and Joe Siberry from marketing director. They are blaming on the installer, the floor is not coming up nor is the grout. So why is it the bathroom floor is fine and the kitchen is not...Lowes told me to buy there mop which I did and still there's a problem. The one guy said use acid cleaner I said if that will hurt a animal I will not use it, they said they won't guarantee it. They ALWAYS point the blame on everyone else...well explain this bathroom floor fine..kitchen is not separate grout from 2 different store but same name...lot was different..STAY AWAY THEY BACK PEDAL

We went to Lowes to buy and install some indoor/outdoor carpet in our sunroom in August 2013. We are still dealing with the issues from this and it is now March 2014!
The carpet we chose was not in stock so we waited about a month for it to arrive and be installed. At first glance it looked great, however after a few days we noticed tufts coming out. Upon closer inspection there was a diagonal cut across the carpet, that we didn't immediately see because of the color of the carpet. We contacted them to let them know and it took 3 or 4 phone calls before someone came out to inspect and take photos.
We waited at least another 5-6 weeks for resolution or to at least be told what they were prepared to do. Eventually, after 2-3 months they replaced the carpet. However, this time there are glue stains all over the top of the carpet in one area and the carpet is stiff from glue in that area. Again, phone calls were made, someone came out to inspect, 4-6 weeks later they arrived to replace. This time they were sending one of their best installers. When the gentleman arrived, he told us that he did not have enough carpet to do it without multiple seams (more than previously) because they didn't order enough carpet. He couldn't use what was already fitted with the new carpet because of different dye lots. Again we called and Lowes basically argued with us about what the installer told us. As always, we got no apologies, no call backs, we basically had to chase them down for information. Finally, we were told we could wait again or get a refund. We opted for the refund. What is interesting though is, for all their ineptitude and lack of phone calls and lousy customer service while this was happening - we have already been contacted to schedule a time and date for them to take out the carpet. Interesting that when we needed communication and service we didn't get it, but now that they are ripping the carpet out, they couldn't be more efficient. Until they get installers that actually know what they are doing and staff that know what excellent customer service is, we will never ever shop there again. Kind of sad really, as we are currently working on improving 2 houses.

I worked in the installed sales capacity for lowe's for 4 years. You will be a lot better off finding a local contractor with references to install anything in the lowe's categories of installation. Roofing, siding, gutters, windows, fencing HVAC, generators, flooring ect. If you just ask some store employees they can tell you who installs for lowes and most have a yellow pages ad or are in the phone book and have a better warranty than lowes offers. You will save big bucks. The lowes project specialist who comes to your home will talk about lifetime warranties on most installs when there is only a ONE YEAR labor warranty on anything they install and will throw you to the wolves after the one year warranty. You must then go through the frustration of contacting the manufacturer to get any satisfaction. Lowes simply hires out local contractors to do the work and adds 30 to 40% to the cost.
Another way to save money is to play the lowes game and schedule a in home appointment for an install ( it's free!) and tell them you want to meet the installer . There will be time during the measure to discreetly get his contact information (His phone number will probably be on the side of his truck) and after 30 days and after you tell them you found another installer ( say no so the installed sales person won't blow your phone up ) you can call the installer and have the install performed and save 30%. The materials will be the same and it will be the same installer so the peace of mind of getting a satisfactory install should be the same. " Think about it " Why would you pay lowes 30 - 40% more to get an identical install from he same installer with the same materials and who offers a much better warranty than lowes?

Never again will I purchase a product from Lowes. I purchased an extended warranty for my Frigidaire A/C and when the product quit working, I called the service line. Because the item was too big to ship and not big enough to send a service tech out, they were going to reimburse me and that I was to receive and email with details as to what I was to do. At the same time I had taken seriously ill. I had not received anything and called back again stating that it took a little while for it to come via email. Called back again a day later and told that it was being sent out via regular mail with a sticker that I was to put on an envelope and send my receipt in and they would reimburse me. I also explained to the person I spoke with that I was concerned as the warranty was expiring and was told not to worry as it was logged as to when I called so it would still be covered. After this, I had been hospitalized, had surgery, and have one of two specialists now. All the while never receiving anything from Lowes. Called back again (yes, a few months later) to inform them that I am still waiting to which I was told that because I did not respond to THEM in a timely manner, that they could no longer honor my warranty. I asked to speak with the supervisor Laura #154424, who told me that they only recorded 2 calls and that the computer doesn't lie. And that if I didn't receive anything, I should have called them back in a more timely manner (one week) and that they would not accept responsibility for not honoring the warranty. Interesting enough, she made a comment that on the "second call" an email had been sent out to the email they have on record but did not repeat the email addy to me. After hearing about issues with Lowes warranty protection, I will save myself the hassle and loss of funds by no longer purchasing a product from them. I will also make sure that those I know who are looking to purchase appliances to stay away from Lowes as they do not seem to have an honorable warranty system in place.

I bought a troy built pony from Lowes about 6 months ago. It's failed twice. I also had the so-called service agreement. Never once did they pay up. First time they claimed it was my fault for using gas with ethanol. Well they never said anything about not using ethanol juiced gas until AFTER I bought the mower. I started using the non-ethanol gas even though I have to drive 5 mi to find a non-ethanol gas source. Didn't keep receipts, so when the transaxle fails they give me the same song and dance about not using ethanol and I can't prove them wrong so I am screwed again. I thought using ethanol gas was good for the environment? Isn't forcing people to look around for non-ethanol gas an EPA violation? Somebody needs to put this company down for good, legally that is. What about a class action suit against Troy and Lowes? Lowes sells garbage and de-frauds their customer’s worst than any store I've ever shopped at. If I were you I would steer clear of anything with the name on it.

Spent $1700 on carpet for our living room. Had free install for buy Stainmaster carpet and padding. This was installed on the 20th of Sept. On Sept 28th, we noticed the seam down the middle of the living room. We called Lowes, said they would get a work order in. On the 30th, called Lowes again, the lady said it had been turned in and should hear from the installers that day. Today is Oct 2nd and I just called Lowes again. They said they would have someone call me today. They got their money and now they are running. They better run fast cause my attorney told me if they do not call me back today as promised, he'll take care of everything, including correct installation and money back for the trouble. By the way, this is the Lowes on Emerson Ave. Beech Grove, IN

bought my house in 2007 brand new with new fans...had a harbor breeze fan motor start making grinding sound. i checked and tightened screws on fan blades next turned it on to see if sound was fixed...it was not. Next i took the light kit off and the blades and ran the fan with just the motor the sound was still there. I tried to oil the motor but with no avail. Called lintex industries who i guess takes care of this problem. They said i could ship it back at my own cost and if there was something wrong with it they would fix it or send me a knew motor. They said i must send the light kit back as well (increased shipping weight for no reason). I asked how long it would take to get the replacement which the rep said 3-6 wks. I said that seems a little excessive, i will be without and light and a fan. He didnt seem to care much b/c im sure his works fine :o). Anyways i said this policy seems to deter anyone from ever making a claim. He says sir if we paid to ship back everyones product we couldnt sale the fan for 150 dollars...at which point i said is it a common problem to have to replace the fan motor in 6 or 7 years? He says no. So i guess his point of having to do it all the time is a mood point. I asked if Hunter fan had a similar warranty procedure...he says well they will do a one time fan replacement then wash their hand of the situation. He acted as if that was a bad thing. I said that sound logical, they cover the warranty on the item you bought...they replaced it. I dont expect them to continue to replace a replacement. I have 5 fans in my house if i am replacing the motor on each one every so often that will get expensive...at least hunter honors it up to one time. I asked the representative a question...If lowes sales this product why cant a complete the warranty claim thru them for an expedition of the process...I am not very happy with harbor breeze warranty, beware.

I make monthly payments on a Lowe's purchase thru "BillPay" offered by my bank Advantage Bank. Each payment is due the 15th of the month. I make my payment every month to arrive at Lowe's/GECRB by the 14th of each month. The last 3 months I realized I have been charged a $35.00 monthly late fee They GECRB, informed me that they are not receiving the check until a day or 2 later hence, the late charges. That's totally bull %@^%. I called my bank who informed me that CECRB is receiving the check a day or 2 early and that they won't take an electronic funds transfer, but want a physical check. Now I know why. After about 4 hours of my time they did reverse the late fees. I figure that they take in hundreds of millions of dollars this way by these unethical business practices.
Any class action law suits against GECRB? I'll join.

I purchased a special order Jeld Wen patio door 5/30/13 on my visa for around $1700. First door came and was defective, so sent back to Lowes and they reordered. Second door came and it was defective as well. Sent that door back and requested a full refund as I was tired of dealing with them. Salesman and delivery manager and store manage all have lied to me and Lowes manufacturer is incapable of producing a quality door. All this has taken 60 days. Now they tell me they can't refund full amount to my visa and that they will refund $427 to visa and I must take the rest in cash. What?! Talk about shady, this is it. It is not ethical nor is it fair to me. What a bunch of lying, incompetent bozos! Don't do business with Lowes unless you want to be frustrated, cheated and disappointed.

I bought my husband a $600 grill 2 years ago & did purchase the extended warranty! Well it's falling apart...called Lowes store #2884 who put me through to the extended warranty dept. They told me to call the company Char-Broil who makes the grill, get ALL of the part number/quantity info & call them back they in turn would send me parts to FIX IT MYSELF! So ok I got all the requested information & called back. They were to send me parts in 7-10 business days. A week later I get an email stating they are just going to send me a gift card to buy a new one! COOL! Well I follow up on that email 2 weeks later when I still had not received the gift card only to be told they were sending a check instead because they didn't have the store number I purchased the grill from! Pfshhh! Ok! Well 2 more weeks still had not seen a check! Follow up AGAIN! To be told well we have to put a stop payment on that one & send you another! Which takes 21 more days! This has been going on since May 25th & is still not resolved!

When applied online, was asked what days/hours I was able to work. Said I was pretty much available 24/7 EXCEPT Sunday mornings as I faithfully attend church and volunteer in the church band, which has been a commitment of mine for years. Was told when I interviewed that was okay. After I was offered the Seasonal Job and scheduled 40 hours a week, within 2 weeks I was assigned to working Sunday mornings. Talked to the manager, Angie Wilson, and she basically said too bad. After a few weeks, she started cutting my and other seasonal employee hours, saying they weren't making enough money. Every couple of weeks the hours were cut more and more. Just in the month of June over ten employees have resigned. This manager yells at employees constantly, doesn't do anything to motivate employees to do better, yet lets some employees do whatever they want (like watch porn on their phones in the breakroom). And to top things off, after all this, found out she was arrested today for embezzling a lot of money from Lowes. NO WONDER they were cutting our hours and couldn't afford to pay us to work. Horribly managed store.

I finally got thee money to do a makeover in my kitchen, i went to are near by Lowe's store#2385, my son worked there at mills pride in sayre pa wilawana rd sayre pa, my brother has worked their, since they put the plant in, and still works their, I took my brother with me to help pick out the best I could get for my money, i placed my order on may the 13the 2012, so happy my order got here at my house at the end of June, in the middle of July we started to tear out the old and get ready for my new kraftmaid kitchen cabinets, gentry cherry roman, with my son, brother and contractor, everything went together great, the first thing we notice, was 6 of the top doors, the most noticeable, the doors were put together back wards, if u opened thee doors, they matched, shut them and they had witch I called saw cut marks, for the first two weeks people came in, and looked at my new kitchen and asked what was wrong with them doors, I did not point them out, you could see it so plane to see, I called Lowe's, I took them 6 doors down, took one down to Lowe's went back to kitchen cabinets, shown the door to the one of the two girls their my door, she said ohh I see what u mean, they were put on backwards, she said she would get the manager and show him, a few weeks went by, then a few more, I called them again, first she could see it, then she can"t, thIs went back and fourth, then they send me 2 doors, I could not believe, they sent me the same doors that were backwards, and these ones had glue around the corners, back to Lowe's I go, no one their to help me, so some guy from a other department, took my complaint, door had saw cut marks and these one have glue on them, Lowe's call we are so sorry WHAT WAS WRONG WITH THE ONES I TOOK BACK, I COULD NOT BELIEAVE ITmonths have gone by MONTHS, kraftmaid in Ohio send me my 6 doors, so happy I can"t wait to get my doors up, first one I opened, SAME THING SAW CUT MARKS DO NOT MATCH MY OTHER DOORS, I CALL LOWES AGAIN, I WAS TOLD I WAS SENT 6 DOORS AND I SHOULD BE HAPPY I asked did they think I was collecting them, they were junk, PISSED TOTALLY, I take all 6 doors back to Lowe's, I put them on a dolly wheel them in, no one again in that department, two guys, I kick off the top one shown him the saw cut marks, well a couple of weeks go buy, I wanted to take them back, I was so mad, people came and went at my house, 6 doors missing from thee top they could not believe it either? so next thing I know my brother tells me were he works will be calling to have me go over there, to pick out the wood grain and they would send it cut back to Ohio and they will but them back together, and I will either get them from Ohio fedx orI might have to go back to Lowe's to get them, , WELL OVER A YEAR HAS GONE BY, I NEED AND WANT ONE MORE CABINET, 34 AND HALF HIGH BY 42IN LONG ONE SLIDE OUT DRAWER WITH TWO PWTER 7054 HANDLES AND TWO OPEN DOORS WITH SLIDE OUT SHELF WITH TWO DOOR KNOBS PWTER 7053, AFTER EVERYTHING I HAVE GONE THOUGH I WANTED A GREAT DEAL, AND I SHOULD BE GIVING ONE, THEY SAID NO, WANTED ALMOST 600.00 DOLLARS FOR THAT ONE ENDED CABINET, REALLY, THATS the best you can do for waiting almost 17 MONTHS, THIS JOKE JUST KEEPS GETTING BETTER, I WANT A HUGH DISCOUNT, AND YOU SHOULD GIVE IT TO ME, THE OPEN END WOULD BE ON THE LEFT SIDE, LOOKING AT IT, WELL IS IT THE BEST, YOU HAVE TO OFFER, AFTER EVERYTHING, WELL THEY STILL ARE NOT HERE YET, AND PLEASE KEEP MY BROTHER OUT OF THIS, THIS IS MY HOUSE NOT HIS, TAMMY BARRY STORE 2385 327 RIVER RD WAVERLY NEW YORK 14892 EMAIL [protected]@yahoo.com phone [protected] afternoon evenings, P.S. WHAT IS RIGHT, IS THE RIGHT THING TO DO, don"t you think. HAVE A NICE DAY

OK32-36-3680F Accordion door

I stopped at Lowes at Columbia to decide on the door needed for 36X80 hall door. They showed us the inventory so we decided on this model. It was shown to fit finished entrance of 80 high X 36 wide which could take a regular 36X80 hinged door.
I went back and built the frame stained and completed inside finish of 36X80. We made another trip to Lowes and picked up the door on 6-4-2013. I followed the directions ? which were not very clear on the fixed side, but having done many door and cabinet installations, it was easy to figure out. I did cut off the bottom because of the carpet and that was no problem either.
The problem IS it that maybe it is a panel short as when pulled pretty tight to close there was still an inch gap. Options were limited. So I had to buy a trim filler strip ¾ thick and install. It still was not able to grasp the plates/magnets. I finally backed off the screws on the plates about ¼” so the plates could move out and that barely did it, but they did attach and hold.
The door is a nice door, but saying that it will work on a 36” wide finished opening is in error. Having pulled the accordion this tight to close tells me it maybe a panel short?
Not a happy man