Lowe's
reviews and complaints

I went to Lowes today to get some plants and saw a rose bush in the corner near the dumpster. I asked one of the sales representative why it was there, he told me that it was being thrown away. When I peeked into the dumpster I saw some more plants that were thrown away. I asked them if I could have them and they said no. I talked to the manager and he said that they cannot give them away it is company policy.
I don't understand what kind of company policy it is. If you are throwing away plants in the dumpster after getting the refund from the company, why can't you give it away and once they are in the dumpster what use are they for the store.
Throwing away the plants is one thing. Why throw away the plastic containers in the dumpster. Why can't they recycle them. I am very sad that a good company like Lowe's is doing something that is not helping the nature.

I purchased a lawnmower last April 28 2015 from Lowes Garden Supply Morris Avenue RT 82 Union NJ . They wouldn't assemble this lawnmower and ask for 50 dollars. I purchased it took it home and put it together. The oil they gave me was shoddy and it never lasted the 2 month period. I took this back and Lowes charged me 120. dollars to repair and wanted me to pay for it. I told them about the 2 year warranty on the lawn mower . It was in the warranty it came with I registered it online. I filed a complaint to the Union County Consumers Affairs in which they send the complaint and Lowes hasn't called since. Beware purchasing things at Lowes. Even when you use AMEX Green these shoddy corperations think they are above the laws. NJ states a lawnmower with a warranty of 2 years is that of 2 years including oil and engine parts involved. It was never gasoline in which they argued and insisted the 120 dollars. 20 dollars paid to the technician and 100 dollars towards Lowes Inc.

I went to Lowe's in Wichita, Ks. to purchase four table legs and 1 piece of peg board. I am in my sixty's and have really painful knees which makes it hard to walk. Using a basket to push so I can lean on it makes it a little easier to get around in stores.
I found the table legs I wanted and after some walking up and down isles looking for the peg board, and passing a few employees on the way. Yet not one employee ask if I needed help or if there was something they could help me with.
I finally stopped one young man and ask where the board might be, he pointed and said on the back wall and walked off. Ask nothing about helping or getting me help.
After walking up and down the back wall I did not see what I wanted. After several minutes I found someone else and stopped him and again ask about the peg board. He said "it's down here" walked down the wall, pointed it out to me and kept right on walking. Again, not offering any help what so ever.
I wanted one piece of peg board and wanted it cut in half. After looking for employees, which all seemed to disappeared, and my knees hurting more and more with each trip I decided to go somewhere else.
Against my better judgement I went up to pay for the table legs. The young man checking me out did ask if I had found everything okay. I then told him "no" explained what I had wanted and how I could not get any help. Thinking he would call someone and maybe get someone to help. WRONG! He said "okay, that will be $25 and 26 cents. Took my money without another word and moved me on.
I thought about taking the table legs back in and getting my money back but I didn't, but I did tell my husband when he got home and decided that I will now shop at Home Depot or any other Home Improvement/Lumber Yard here in Wichita. But I will not return to Lowe's where the people are rude and uncaring, and that's if you can get their attention.
I'm really glad I didn't faint or have a heart attack, I would have died before any of them would have noticed. And that would have been only because they had to move me out of the way to push a cart through.

I had a pool deck built by lowe's contractor. Sales man came to my house took measurements (Never said it was a kit) lowe's contractor came out later he measured (This contractor through lowe's put up 3500.00 vinyl privacy fence, following year was windows and doors). All unused unopened materials were returned to lowe's and I was given a credit refund)

Deck wasn't built yet, first bill came in december 2015 nothing broke down as to cost of materials etc. The contractor had the materials delivered january 2016 and was placed on the side of my house..
April (2016) the contractor began the project. I had several square patio blocks that I wasn't using. He said they would look better then using the quick create, I told him go ahead use them.
All unused and unopened material was placed on the pallet with the seven (7) bags of unused quick create, he placed three (3) packages of unopened vinyl spinals (Used on the stair railings) three (3) uncut 6ft composite boards and a box of vinyl caps.
Once the deck was completed the contractor said he would have lowe's come pick these items up, possible credit to me but he was unsure how it worked.
I called lowe's a few days later to find out when pick up was so I would be home when they came.
On thursday april 7, 2016 lowe's came out. I asked him who the refund/store credit worked he said he did not know. At 4:30 pm I received a telephone. The lady introduced herself stated the drive said something about a refund to her, it was at this time she said there is no refund/store credit...
I informed her I paid for these items she said no I did not it was a kit. I informed her I wanted to speak to a manager derrick very nice however not resolved.. Said I only paid a penny for the quick create (I seriously doubt that).. If this was the case I would have kept all materials.
Lowe's is going to resell these items, that I paid for. At no time was I never informed this project was a kit. If this was a kit it would contain x, y, and z and belong to customer. Also I would have had the contractor use the quick create instead of my blocks! This just is bad business

I spoke to several competitive companies in jefferson city without mentioning lowe's name they agreed these items would be the customers...

All I want is the items back as listed, store credit or refund..
Not a penny a bag for seven bags of quick create either

Lowes on Higley in Mesa, AZ: I don't think the flooring we purchased just three years ago is listed but this is close. It started chipping around the edges and so now I have to cover the floor with rugs to keep our socks and slippers from snagging on it. The warranty said somewhere from 20 - 30 years and my husband specifically asked if we could use it in a mobile home in Mesa, Arizona. We were told yes, many people do very successfully. Well, now that it is chipping, Lowe is saying all kinds of things may be why, specifically because we installed it ourselves and they suggest the floor wasn't level, and it isn't good in mobiles/park models (That isn't what we were initially told). It is only between two cupboards and our whole mobile was levelled prior to. The floor is solid. That is a cop out and they won't do anything. Less than three years for a flooring to last as it started last year. Unacceptable. If you bought at Costco they would at least stand behind the product and make the manufacture compensate you. Not Lowes, just simply not interested. Please help spread the word - the manufacturer's warranty means nothing unless you get Lowe's to install the product. Lowe will wimp right out and not even offer to get help from the manufacturer. Buyer Beware!

I submitted a claim for reimbursement for an ice maker in a Samsung refrigerator that I purchased from Lowes in Oct 2015. When I call Lowes Advantage I am always told that they need additional documentation. They have never notified me via email or tele to inform me that what was submitted was incorrect.
I submitted everything that I was told to submit in Oct 2015 and yet they want something else or a different version of document submitted.
The latest email that I sent to them with more required documentation was "stuck" in the system when I called today.
Next call will be to the NC Attorney Generals office. Worst customer service ever and what a waste of money!

Bosch Dishwasher model# SHX3AR72UC
Protection Plan # : 0110929913069161625001

Lowes appalling warranty services.
Lowes doesn’t properly insure that their repair vendors are vetted for proper repair knowledge, an inexperienced appliance repair company was sent on Dec 23, 2015 that misdiagnosed the problem with our dish washer and ordered the wrong part. It took them one month to order the part and return, and after installing the part the dishwasher starting leaking later that evening.
Lowes then sent another company on Jan 29, 2016 that correctly diagnosed the problem, but found the tank unit cracked and subsequently unrepairable.
We then had to wait until Feb 19, 2016 for the warranty division to send out a debit card for the amount of the replacement, we were not given the option of a cash settlement, and were locked into purchasing from Lowes once more.
Finally a replacement dish washer was delivered on Feb 26, 2016. Two months after the initial repair.
We are very unhappy towards Lowes customer service; they were completely void of any concern or apathy towards us during this two month service nightmare.
No one should have to wait two months to have an appliance repaired or replaced under warranty.
And no one should have to pay another $140.00 to have the replacement installed. After enduring such horrendous treatment.
Our obligation now is to warn others of the appalling treatment we had with Lowes, and spare other consumers of the same abuse.
Rest assured; we will never be a Lowes customer again. And regret the many thousands of dollars spent with them over the years.

My wife and I purchased carpet at Lowes in Paragould, Ar. We chose the best carpet available hoping it would be the last time we need carpet. The estimator did not come when scheduled and when he did arrive it was two days after the date he said and three hours late. My wife had canceled an appointment to be there and was upset she had to wait three hours for him. Lowes called and we went and paid for the carpet and installation. Lowes said it would be two weeks. Lowes called and said the carpet was in and the installer would arrive in two days. When the installer arrived he said the estimator did not measure correctly and we would need more carpet and pad. We paid more money and waited two more weeks. The carpet arrived and the installer called twice and changed the installation date. When he finally arrived he was two hours late. He knew nothing about carpet installation. Had to borrow extension cord, utility knife and several other items from me to do the job. He did not have a carpet stretcher or tape. He had know idea what he was doing. Stayed until 11pm trying to finish one of the three rooms I was having carpet installed in. Had to have them come back three times and the seams are terrible. $4500.00 of carpet shot to hell. Will have to have replaced by another company. Also to much pad (one full roll) and Lowes will not take it back. The installation company tried to help, but they are out of state and use sub contractors that they know nothing about. I will not by from Lowes again if it requires installation of any kind.

I bought this refrigerator in July of 2015. Six weeks ago the refrigerator starting making a horrible fan noise. Called Samsung and went thru the ringer with their people. Finally after a month it was established that the Compressor was bad. Spent literally a half day on the phone to get a return authorization number. Called Lowes and the Return Department first told me I did not buy the extended warranty, and had to explain that the item was only 6 months old. Then she told me I should have called them, which is totally contradictory of what Samsung told me. I asked to speak to the Supervisor who was Billy. He put me on a conference with Samsung and then told me it would be around 5 days for a replacement. I told him that was unacceptable since that was the only refrigerator I had and what did he want me to get coolers and store my food? His reply was "sometimes in these situations you need to do that" very sarcastically. Then he preceded to block the three way conversation with Samsung so they could not hear me on the phone. Last night I came home to a refrigerator now that had about $500.00 is spoiled food and a flood in my kitchen because the compressor completed died. Very disappointed with Lowes flippant response and refusing to expedite the replacement.

This process has gone from october to now March and it is still not completed. There have been so many problems and miscommunications. The design team put together something that the installers can't do and they have to go back to the drawing board. All the while, I sit without a kitchen. I will never use Lowes again. It may be more expensive but use a custom kitchen company. Use Lowes to buy your hammer and backyard plants.

We purchased a Whirlpool Oven and Stove Top in November 2015, approximately one month ago the hot stove light came on and stayed on. I finally tried a total off of the electric for a period of time however the hot light returned upon applying electric. I called Loews and they forward me to the service repair. After one week they referred me back to the store and I was advised that Lowe's would replace my unit with a new unit. How ever I would have to paid for the disconnect and rewiring of the unit since they didn't do the hookup.
Your appliance is faulty I expect you to fully remedy this defect at your cost.

Frigidaire Refrigerator purchased March 11, 2015- Model # FFHS2611LWF- Serial #4A42832408. At time of purchase, also purchased Protection Plan.
First service call on June 22, 2015 when ice and water dispenser in freezer door stopped working. Protection Plan called a service provider to come. I was given a time and date for them to show up. Subsequently, I received a phone call from the service provider who stated to disregard that date. They wanted to know the problem and then they set up another date and time. I was pleased with the first service call which took place on 6/25/15 when technician replaced parts. On July 6, 2015, my refrigerator started freezing produce in my produce drawer. I called the Protection Plan again. Again the Protection Plan contacted the same service provider and they came out again. In November 2015 the problems came back. I now have my refrigerator turned down to 1- the lowest level- my produce continues to freeze, food going up the shelves is also freezing. The Protection Plan once again arranged for the service provider to come out. on November 16, 2015 I had the 4th visit from the service provider and parts were replaced again.
Now, as of February 1, 2016 I have been dealing with the Protection Plan for rectification of this problem. The same problem continues as from all previous contacts. I have found it necessary to ask that my phone calls be taped as I have noticed many different Protection Plan employees getting involved and I have not had the same response from each person. Most recently, I have asked to speak to Executive Support. At first this person was very understanding and took it upon herself to call me back and let me know what steps she is working on to rectify the problem. My phone call with her on 2/5/16 consisted of me hearing from a gentleman stating that the service provider no longer wanted to service us. Upon this message, I personally called the service provider to ask if this was true and they said "no" that the Protection Plan was probably trying to get our of honoring the Lemon Law. The woman I spoke with at the Protection Plan, Executive Support, said she would look into this and let me know. She had researched and she said she did not see any other service providers in our area that would service us. She scheduled me for 2/9/16 but did state to remember when the Protection Plan schedules that is not the date the service provider comes but the date they call to "triage" the situation, She was actually asked by me why now, all of a sudden the Protection Plan people were no longer calling me but now contacting my husband and leaving messages. As of 2/5/16 she was to double check with Protection Plan staff to see what can be done and she said she would call me back yesterday, 2/8/16 evening. I never received a call.
Subsequently, my husband received a call yesterday from the service provider asking that we call to set up an appointment. To keep less people involved, I called the service provider back and was to get a return call to set the appointment time up. (When I called back yesterday, I didn't get the scheduler but someone in the parts department- he assured me I would get a return call)
Last evening my husband received a message from a woman- not the woman I have been dealing with- stating that our RA request would not be honored.
Today, I attempted to call my Executive Support contact as of 10:30 am- left a message. I contacted the service provider and they are to have their office manager call me. I have also been in contact with the Assistant Supervisor from our local Lowe's.
I want remedy of this matter. I need a working refrigerator and I ask for someone to get back to me so this can be rectified.

The generator I purchased from the Lowe's Store (31624) located in Garden City, New York required service (002538), and so I arranged through the Lowe's Service headquarters to have it brought to the local Lowe's center for dispatched to the Lowe's assigned repair center. Service Date In: 1/10/2016; model#030430; serial #[protected].

There are two areas of complaint:

1. There was a delay of one week to have the generator dispatched because of confusion on what and where the generator was located for dispatch. If I did not record the item number, model number, and the person I spoke to I know there would have been undoubtedly a longer delay. As one of the customer service reps indicated, "Sir, it is a good thing you had your notes". There was no hard copy receipt, or initial electronic confirmation of the transaction given to me. They indicated that I was good. The indication was that it would take 5 -6 days, and Lowe's would contact me when ready. It turned out I had to contact them, go to the Store, and after another week, with one snow storm I was notified the generator was ready for pickup. I think there needs to be better lines of communication between the call offices (i.e, New Mexico, North Carolina) and the store.

2. So I went back to Lowe's for the pick-up, and brought the generator home. Placed the fuel in the generator, and followed the start-up procedure. The generator on the first pull starts up GREAT. It is humming the way a generator does. Then all of a sudden as I am standing on the side of the generator the yellow oil plug shoots out, and I am being spread by oil gushing out of the generator. After a moment of "What the hell", I turned the unit off. I am covered, and my new cement driveway is covered in the oil. I don't think in the few seconds that the oil sprayed out would have damaged the generator, and my cloths were some old blue jeans and sweat shirt. However, the driveway clean up is an issue. I am trying sand, kitty litter, and newspapers to absorb the oil out of the cement. A simple thing like doing a quality control check to secure the oil plug on the generator before given it back to the customer would have prevented this mess. If the oil had hit was eyes this would be a different story line, and different course of action. Thank you.

p.s. What oil should I replace the lost oil in the generator? What is the best way to clean up the mess on my cement driveway.

Does Lowes not offer any chance of advancement within the workplace? My son works for Lowes paint dept. for two years. He is courteous, very informative and spends time to advise customers, keeps his department well stocked; neat and clean, has always done what was asked of him and he has only asked for two unscheduled days off in the two years he's been there.

When a managerial position for that dept. they hired someone who knows nothing about that dept. How can he happily do his job after this?

I took over 300 dollars worth of paint supplies to the checkout and when tried to use my 10 percent off coupon, the cashier said it scanned expired while it clearly had a date that it was still good. She said this is the second time today that this happened and needed a manager . The manager said this isn't a lowes coupon, so I showed her the LOWES name on it, then she said it must be altered, as if accusing me of this .She wanted to know where I got it, said she can't honor it if it doesn't scan. I don't know what set her off to embarrass me for trying to use my promotional coupon, I was so mad I left the store without my project supplies. I would have called her the b**ch that she is if my daughter wasn't with me !