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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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D
3:47 pm EDT

Lowe's poor service at store 1653 elkin, north carolina

On the 10/29/2016 I went to the store at Elkin, North Carolina to buy vinyl Venetian Blinds "168424 csn 27-64". I needed three but they only had one of the items. I paid in advance for three blinds with the understanding the other two would be transferred from the Wilkesboro, North Carolina store the next Monday, since that store had them in stock. I waited until the next Wednesday before calling to give them ample time to have them ready to fill my order. I had to call more than once to get a "live person" to answer on that Wednesday. They found the order but hadn't processed it yet. Today, after 7 days waiting I called three times before any one would answer and then after checking they still hadn't transferred the two blinds from Wilkesboro, North Carolina Store, which is just a few miles away and stated they hadn't yet been requested to be sent!

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Wine Is Good
Wine Is Good
, US
Nov 05, 2016 5:57 pm EDT

When you MTR from another store, it takes time. The other store has to release the items. The request can be sent, but there is no guarantee the other store will respond. If the store is only a few miles from the one you want delivered to, just get in the car and go there.

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8:01 am EDT

Lowe's samsung french door refrigerator

Ordered a Samsung Refrigerator 9/6/2016, showed delivery date of 10/4/2016, then changed to 10/14/2016 and being delivered from North Carolina? Checked on 10/10/2016 and it showed on schedule and we would get a call for 2 hour window. No call so we called and was told it wasn't being delivered and it would be 6 more weeks!

Never again.

Resolution, cancelled order.

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steveshouse
Aberdeen, US
Oct 14, 2016 10:57 pm EDT
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During the dates you specified it was due to be delivered from NC, NC was in the middle of dealing with Hurricane Matthew, flooding on a mass scale is still occuring as I am typing this now.

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10:11 am EDT
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Lowe's samsung dryer

I called in on 9/4 about my Samsung dryer. It is 10/1 and my dryer is yet to be fixed. Lowes has been giving me the run around. I purchased an extended warranty and they hired a company that isn't capable of fixing anything. The first technician said the power supply board was out and it took 21 days to get the part and it was the wrong part . They said it was the heating element and they came again. Wrong heating element after third technician came out. Dryer is still not fixed. Lowes is a horrible company. I wouldn't buy a screw from them.

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Peter Trankina
, US
Oct 14, 2016 7:44 am EDT

I agree with you 100%. My washing machine stopped working about 6 weeks ago. I had 4 visits from the service technician, which means I had to take off from work 4 times. Finally the company that was trying to repair the machine said the part was no longer available. A Lowes service advantage representative called me and said they would refund the purchase price and that a supervisor would follow up within 5 days. During that time I ordered a new washing machine and had it delivered and installed. The next day the Lowes service advantage supervisor called me and said they are not refunding the purchase price and that they need 5 more business days to research and see if they can locate the part. I told him it was too late and that I had a new washing machine installed. What the heck am I going to do with two washing machines?! Anyway, he said the first person who called me should not have told me I would be getting a refund. I said it was too late and please just refund the money, after all, it has been 6 weeks already without a washer. He refused to budge on the issue. Now I have to hope he can't locate the part or I'll be out $629.
I will never, ever, ever buy anything from Lowes again. Very poor management decision on their part. It cost them a lot of money as I was a regular customer.

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10:04 am EDT
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Lowe's lowe's towed my car!!!

I was parked in the Lowe's lot and they had my car towed! There are no signs saying you can't park overnight in the main lot that I was in and the 2 signs they have are in the wrong place. They were told by the police department and city code enforcement. My car was taken for 3 days and my Parkinson's disease medication was in that car! Because I had just gotten the car 2 days before I didn't have the pink slip or registration so i was forced to take 2 bus's and walk almost 3 miles each way to get the paperwork I could not wait for in the mail. So after shaking walking and being without a car for 3 days. Lowe's did pay for the towing however I told them I wanted money and lots of it for all they had put me through. This is the last straw they sent me a letter saying they paid for the towing basically because they are such nice people but they wouldn't do anymore! No, you paid for the towing because you towed it illegally! So now I have to sue them...and I WILL

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11:19 am EDT

Lowe's lfxc24726s

The fridge is about a year and one half old. It made a whining noise and a fluttering noise (Fan hitting ice) from the beginning. Service came out eleven times and replaced the parts twice, the seal, the circuit board. Now i'm in to the extended warranty service. The compressor has now gone out. The first company diagnosed it then would never return my calls or lowes' calls. So they gave us mike's appliance repair. They had to come diagnose, found compressor bad, took a week to come back and install, and i'm calling them out again as it is not cold enough. This is freaking rediculous and I will ppost everywhere I can about the problems. 14 service calls and they did'nt replace it and it is still not working. It's been over three weeks.

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4:52 pm EDT

Lowe's appliance warranty

Bought portable dishwasher and 3 year extended warranty. One year later, dishwasher no longer works and Lowe's will neither repair nor replace. They say they are "hoping" to find a replacement part but it has been 5 weeks and no progress yet. Lowes does not honor warranties so do not waste money on buying one. They also sell poor quality appliances, so it is doubly frustrating they do not stand behind their warranty.

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8:41 am EDT

Lowe's harbor breeze 52 inch ceiling fan

Purchased 2 of the same model fans (White) and both fans have faded to a ugly dull yellow color which is very noticeable against the white color of our ceiling. I am very disappointed with the color they have turned, the fans are a 5 blade model. Do not have a model number but will be looking into replacing both fans.

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3:28 pm EDT

Lowe's front door installation

Purchased a new front door and installation services through Lowe's in Auburn, WA. The installer had botched the job and Lowe's is having a hard time making it right. The front door was not measured properly to begin with as there's a half inch gap on the right hand side that the contractor tried to fill in with lots of silicone caulking that had spilled out a few hours after the installation. Lowe's suggests just sending the same contractor in to re-pour the caulking and call it a day. Check out the photos and see for yourself.

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11:35 am EDT
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Lowe's unethical behavior - job not well done

I had a problem with the bath tub located in the basement. It kept backing up with mud in it. So, I went to Lowes in Brockton and explained the problem to them. And then, I gave them the job which they accepted to do. I wanted the problem to be fixed, and to renovate the whole bathroom at the time. Lowes charged me at the beginning $8, 190.35. They started to do the job. Then, after they removed the bath tub, they charged an extra $2, 247.75 because according to them, they have more work to do than they did expect. The bathroom was done almost at the end of the year of 2015. By April 2016, the same problem with the backing up started again with the new bath tub and became worse than before. By May 2016, I went to Lowes to tell them about the problem, and they said they would send somebody to check it. An employee, with the name Zach called me, and made an appointment to come to check the tub. First, after making that appointment, he did not call and did not show up. I called him again, and he finally came over to check the bath tub. After checking the tub, he said he would talk to his boss, and did not call back. I called again, and spoke to Zach on 6/20/16. He said he would send a plumber to check it again. On June 25th, 2016, a plumber came to check the bath tub and stated that the problem is not the tub, and thought and suggested that the septic pipe is clogged, and would talk to Lowes. I called Zach on June 28th, 2016, he stated they would not pay to fix the problem because it is from the main pipe. It happened before, and that was the reason I wanted it to be fixed. The main reason was the plumbing problem. And, after the job was done, the problem was not fixed and it became worse. Please I would like you to help me with this problem, also I would like to have a refund. Thank you in advance for your understanding.

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RonnieVee
, US
Sep 19, 2016 8:05 pm EDT
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Dear Lowe's,
To Whom It May Concern.

Mr. Niblock,
First Vice Chairman, Chairman, President & CEO

Sunday September 18th, in Lowe's store located #2646 in Greenville, Texas, myself and three dear friends came on to purchase several items. We spent about $125.00 this trip.
Sales #S2646WF1 619365
Trans #[protected]
Date 09-18-16
Time 13:47:40
Terminal 10

We inform the person on the register we would like a Veterans discount.
Wallace was the cashier at the time.
He ask for the veterans verification, so I showed him my Texas Drivers License which has "VETERAN" on the face of the license. Wallace told me he could not use a valid Texas License as proof. So I showed Wallace a copy of my Military Honorable Discharge Document and Wallace still refused my Veteran's discount.
One of my friends with me showed his Military ID and Wallace denied my friends ID.

Wallace was so determined we were not getting our discount. He was embarrassing me and my friends at the reguesters in front of other customers and your emoyees.
Wallace is a black man and we are four caucasians. One lady and three men. I wonder if his "RACE" had anything to do with his attitude?

Walkace stated it was Lowe's policy to except only 3 or 4 documents as proof.

But to me, LOWE's loosing 10% of $125.00  was not worth the loss of four customers plus the lack of "Respect" for 2 Veterans and any customers that heard Wallace.

I hope I have given you enough information that you can stop this kind of embarrassment from happening to other Veterans.

Thank you for your actions.
RV

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8:51 am EDT

Lowe's flooring installation nightmare

As others have mentioned, whatever you do, do not let Lowe's install any type of flooring for you. Their customer service is horrible and our experience getting Pergo Laminate installed was nothing short of a nightmare.

We ordered our laminate flooring on 3/12/2016 and they scheduled the delivery for 2 weeks later. I stayed home from work that day and nothing...no delivery, no phone calls. Thus began a series of no fewer than 30 calls to Lowe's over a period of 3 MONTHS. We were told "we will look into it and call you back" from the store manager, assistance store manager, flooring associates and almost anyone else that answered the phone. We finally received the flooring. And then waiting another 1-1/2 months before it was finally installed. Two huge skids set in our garage and we couldn't use our garage during this time.

We didn't know if the issue was with Lowe's or the contractor they hired to install the floor. But after calling the contractor myself, I was shocked at what he told me about Lowe's and how the long delays were common with them.

Once installed, the floors look great (kuddos to Service Pros, who installed the floors). But I went from being a loyal Lowe's shopper to someone who won't set foot in their store again.

And two more items to mention...

Laminate has to sit inside your house to acclimate for 48-72 hours. Since Lowe's delivered it to my garage instead of inside the house like they were supposed to, my wife and I had to move 2 skids of laminate into our house one by one. I asked Lowe's about a credit for doing this and they refused.

Lastly, Lowes billed us for 81 boxes of laminate. We received 70. And they have refused to reimburse us.

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9:01 am EDT

Lowe's management ethics

I shop store 2370 all the time and the management in that store is a joke. They are never seen and if they are they usually are walking around on the phone unwilling to help employees and customers. They are the laziest group I have seen.
Do you not have any rules or structure for them. There can be a bell going off for a department and all staff is busy but not one manager will come help. There can be not cashiers or staff to help customers because they are unable to schedule enough employees to work and not one manage helps.
There is a manager nichole who is worth nothing. She should not be getting any pay to sit at a desk and type or what ever it is she is doing. If an employee calls her for anything she gives them the run around while I the customer is waiting. She is also judgmental and rude.
I see cashiers working as hard as they can just to get slack from people because of no help. Is that not managements fault?
I have watched that store go down hill through the years. They put people in positions they know nothing about. Is a specialist suppose to know something so they can help the customer? The new guy kal in window and walls does not even have a clue what he is doing. He needs to go back to the paint department where he came from.

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JKWilliams
JKWilliams
, US
Aug 01, 2016 12:43 pm EDT

Lowe's is open these days only because of a government subsidy (TARP money, of sorts). Its stores would be boarded up eyesores today if it wasn't for that subsidy. There are many others (bed Bath & Beyond, some say Target [I'm not sure}, Sports Authority, others) Well you can spot them - big stores with too few customers to even pay the rent and lighting, let alone pay employees and fund the inventory which never moves. The federal government feels its very important to not let things look, ya know... "depression."

Welcome to socialism. That's the way it works...and, the way it looks.

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9:49 am EDT
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Lowe's employment

Ive worked for lowes for 5 months and was told i was staying in perm and only got a 6% raise.instead of giving me tje perm fulltime position they dropped me to parttime and gave thus young kid with no exp in my dep andno exp in retail the fulltime position even though i have 15 years exp in retail and my forklift license and the kid doesnt.he has called in and no showed a few times.i have came to work sick but left early 3 times with one call n.oh and my dep manager asked me to train and lead this and a few other kids in my dep.i wont do so because they should have had him trained licensed and ready plus if u want me to take the rains and train employ and. Watch these kuds they should guve a better raise and fulltime.all in all its not bad pay but politics play a major role there and figuring how to get out of paying employees with exp the pay they truely deserve

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1:52 pm EDT

Lowe's customer service

Since May through July, we moved to a new home in Clinton, Utah and we have many home-improvement projects so we very often to go the Lowes in Clinton to purchase items for said project. We have had trouble with some items purchased, because they were missing parts and having to go back to repurchase or get new parts. The worst thing though, was when we went to purchase paint from that store. We had to to to the store and get paint on 3 separate occasion, and each time we had to come back a second time to get the paint fixed. That is a 100% failure rate from the paint department. We are very disappointed. We went to get a paint color that was available in store called desert fortress. The first time we got a sample and it was way lighter than what was on the card. So we went back to have them fix it and they said next time when you come in, just tell them to add 50% more color. He wrote it on the side of the sample for us. The second time we went in, we needed 5 gallons of paint, and we brought the sample in, gave very specific instructions to the gentleman working at the paint counter to add 50% color. He nodded and said ok. We came home and was about to paint and found out that it was too light, like the sample was the first time. We went back with a FULL 5 gallon of paint and had them fix it. This is the fourth time we've been in the store just for paint and each time there's at least a 15 minute wait. The third time we went to the store to get 3 gallons of the same paint, we were greeted by a younger woman, we again gave her very specific instruction, mentioned that we have had to come back a lot to get the paint right to please make sure it is correct. She gave me this annoyed look like I am an idiot for telling her too specific instructions, like hey! I got this! You worry too much. We walked out with 3 different cans of 1 gallon each of what she assured us was the correct color. We painted our vaulted bedroom with the first can of paint which was the correct color. Great! We were so excited, hey she did know what she was doing after all. We started painting late Friday afternoon after work, hoping to get everything done that night. By this time we had painted a couple of hours each day after work and almost all day on the weekend to get the whole house done. We finished the first coat of paint when it got a little bit darker. We opened a SECOND can of paint by the second coat. We noticed that the paint was a bit lighter when it went on, but the Desert Fortress paint goes on lighter and dries the correct color. So we went ahead and painted the second coat, tired but excited our big project is coming to an end. We kept painting, by the time we got two walls and the area close to the ceiling done we decided to hook our lights up since the paint isn’t drying right. And what do we know? The 2nd and 3rd paint can had the exact same color as the very first sample, which was at least 2 shades lighter than what Desert Fortress was supposed to be. By this time, it was 9:15 pm, and the store closes at 10, covered in paint, we decided there is not enough time to clean up and change and then go the store and wait for the paint to be made. So we went as we were, in our painting clothes, speckled with paint. We brought back 1 full can of paint, and one 2/3 full. We went to the paint counter and asked to talk to the manager. It took 5 to 10 minutes for the associate at the paint counter to talk to his manager and for her to come and talk to us. She looked at us like we were hobos and as we explained to her this is the 6th time we had to come back to the store to get paint. If we have to come back each time to get the correct color, that’s 100% fail rate. She looked at the labels on our paint cans tried to brush it off by saying: “These three cans had the exact same formula on it.” As if we were trying to scam them for more paint. I had to pull my phone out to show her how different the two shades look. I asked her: “What is going on? Please explain to me why we had to come back 3 out of 3 time of getting a paint color that is on a sample card that’s is in your store.” It shouldn’t be this hard right? She said: “I wasn’t there, I don’t know what happened. But on us, we will try and match the right color for you and will get you 3 gallons.” By this time, it was close to closing time and we couldn’t get through to her. She didn’t apologize so we agreed. We have to repaint THE WHOLE ROOM anyways. So three gallons should cover our bedroom and the other bedroom and we’ll be done. She told one of the associate to mix the paint for us and for them to call her to make sure the paint are correct when we pick it up. The associate at the counter matched the color for us, told us to wait another 15 minutes to get the paint. Exhausted, we just went to sit down and wait, thinking about how much time and effort we had wasted. After 15 minutes had passed, we went to the paint counter, there was THREE associates standing by idly by the mixer chatting and three paint cans on the counter. We waited patiently for a couple of minutes and no one offered us any help. So we had to ask if this was our paint cans and if we could take them. The person went to us and said sure. And we were told that they gave us a CHEAPER brand of paint because that was the “best match”. The store manager was nowhere to be seen. We walked out of the store with stares from other associates like we were lepers. Since May to July, we spend close to $2000 on various things at that particular store and were planning on getting a new fridge in a couple of months and we planned to redo our counters and carpet and was going to go to that particular store to get it. I ask you, what was done wrong on our part to make it seem like we were trying to get FREE paint? Since we brought back almost 2 cans full of paint, I think we could scrape up enough money to buy 3 cans of paint. We were disappointed by the way the store manager handled a complaint. We were embarrassed and are angry by the way we were treated: not as paying customers but as people who were looking for free things. We have some pavers that we have PAID FOR to pick up and after that we are no longer Lowes customers. We’d rather go ANYWHERE ELSE than to do business with Lowes again. We are very very unhappy with such poor customer service and having to deal with people who do not know what they are doing. We will be posting this on EVERY media page that we can get in touch with to warn people away from being treated the same way as well.

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1:03 pm EDT

Lowe's remote pack free replacement

My name is DEBORAH L BALDAUF my address is 2001 SOUTH STREET, LAFAYETTE, IN [protected] PHONE [protected]
I purchased my fan 52-In CROSSWINDS II BRNZ #599656 on 5/8/2015 and had Lowe's install it on 5/11/2015. In the latter part of Feb 2016 there was a power outage and the fan quit. In June as the weather is heating up I deceided to have it checked out to see what the problem was. Diagonsis was the Remote Pack inside the fan was shot. So on the 3rd of June I called the customer service department number listed on the replacement parts page. I explained what I needed and gave my name and address and was told that there would be no cost and I should receive the new Remote Pack within 3 to 5 business days. I never received it. On the 22nd of June I called the number again and the lady apologised saying that it showed that it was shipped. I reordered again her saying 3 to 5 business days I should receive it. It is now the 2nd of July and I still have not received either one. I am so totally disappointed in the service I am (not) receiving.
I was never given a tracking number nor have I received an e-mail with any information to my calls.
My next step is to call the Better Business Bureau if I do not get any results here.
Sincerely,
DEBORAH L BALDAUF

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12:44 pm EDT

Lowe's carpet installation

I am involved in an ongoing dispute with the Lowe’s store located in Johnstown, Pennsylvania, regarding a carpet purchase/installation.
On April 25, 2016 I contracted with Lowe’s to measure the project and obtain measurements for wall to wall carpeting. On May 5, 2016 I contracted with Lowes for this carpeting and carpet installation. On 6/1/16 the carpet installers came to install the carpet only to find defective carpeting made by two separate companies (Mohawk and Shaw). The install was forced to stop.
On 6/15/16 the carpet installers came with the new carpeting. The lower level den job was completed. However, for the second time, the upstairs job was unable to be completed. The installer was having a difficult time matching the grain with the second roll of carpeting. When it was rolled out it appeared different than the first roll. The installer had a difficult time determining the grain of the carpet. The installer inadvertently cut the carpeting wrong, against the grain. He then convinced me he could seam it but that it meant an additional seam would be going vertically instead of horizontally in the living room. In good faith I agreed, with one condition, that I approve the final seam. The installer found that the carpeting ordered was not seaming well at all. He and his co-worker attempted to seam the carpet five plus times and both indicated it was not seaming like it should. I agreed with the installers. Still waiting for carpet…30 day+ now. What a nightmare. They forgot to put me on the list for install and now carpet in and I have to again wait a week for install. I complained as carpet should be installed ASAP as I have waited 30+ days!
In May, in preparation for the carpet install, I had a house-full of furniture moved to storage in anticipation of having my contract with Lowe’s fulfilled by the first install date of 6/1/16. I continue to and am living in a practically bare house. I have also taken off three personal days of work for the installs and anticipate more days to be required until the carpet install is completed. These days were reserved for my daughter’s August bridal shower and November wedding.
In an effort for Lowe’s to meet customer expectations and satisfying the customer, I asked for reimbursement (through Lowes store, or the open claims with Mohawk and Shaw Carpet Company’s and the subcontracted install company) for consequential damages and have not heard back yet.

I in no way contributed to the problems. They are solely the result of the quality of the merchandise Lowe’s sold and the contractor Lowe’s retained. None of the problems were the result of the condition of my residence or my actions.

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12:32 pm EDT

Lowe's delivery service

online service sucks, received the wrong color for the dish washer that i ordered. delivery service have huge problems. i ordered a washing machine and waited for it to be delivered for 2 days even though they said that it will be delivered in 24 hours, when i called they cancelled my order and said they will make another one that will be delivered after four days!
after i argued with them they said they will deliver it after 1 day and when they were in the middle of the steps for making the new order they hung up the phone on me. i called a manager to complaint to him and he also hung up the phone on me!

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12:06 pm EDT

Lowe's cabinet installation/installer

The installer had to reorder a cabinet since he placed a hole in the wrong spot. Finally weeks later he returned to replace the cabinet among several issues with the rest of the cabinet installation. He then took the reordered cabinet and the rest of the replaced cabinets pieces back to lowes. But not before telling my husband that me sitting quietly in the chair while he installed the cabinets the first time, was uncomfortable to him and felt like he was being watched like a hawk...?! Ok, how many home owners watch their installers?// ALL of them, ESPECIALLY if they cost me over 18, 000.00 dollars! I do have before and after pictures I will add to show exactly what I am talking about. I'm very upset and am not telling a the whole story in sequence. He also cracked two doors while putting them back on and choose not to tell me. Not to mention he cut all my top cabinet middle shelves to fit where the hinges are, I did not ask to cut any of my shelves.The shelves have not been reordered, the installer insist they needed to be done to fit. That is incorrect, he insisted on putting them where the door hinge is and messed the shelves up too. The entire management team is fully aware of what is going on and I have not seen any support by the store management.

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7:47 pm EDT

Lowe's bought new whirlpool washer and used one was delivered

I bought a new washer and dryer from Lowes at the south Scottsdale store on McDowell and Hayden not long ago and was delivered a used washer. On delivery day, after the washer was installed the delivery person turned to me and said that it was a used washer and not a new one then handed me a sticker that had the washer's model number on it and the words AS IS. He said Lowes does it all the time and the sticker he handed me is supposed to remove before delivering the items to the customer. The model number written on the AS IS sticker match the model number on the receipt for my new washer. He asked me not to tell anyone what he did and I didn't until now.

I believe they must have been doing this a while. They were pretty brazen about what they delivered to me. The used washer had numerous mars and dings along the top control panel, dirt at one bottom corner and it did not work. The instruction manual was in a ripped open clear plastic bag with a blue piece of tape hanging off it. I trusted Lowes and thought they were a cut above Home Depot, nope, I was so wrong

I did return the used washer hooting and hollering (but very nicely) that I found an as is sticker on this dinged up, dirty and broken washer. I insisted that the store manager do an investigation into why this happened, results were they had a tent sale that previous weekend and there must have been a mix up. Nope, doesn't cut it with me because I know better.

Went higher to the regional manager and insisted on an investigation, results were a bit better but was there really anything done about it? If the scheme is to pocket money from selling shafted customers new appliances, are they going to want to stop? And how far up does the rip off go?

I tried to go to the national manager but was treated poorly by corporate customer service and was told that I “accepted” the regional managers investigation and the matter is closed unless I want to hand write a letter and mail it in. I never accepted any investigating because I knew what they were doing and wanted to make sure I put a stop to it. The real reason it was closed was because the washer was no longer in my possession. But I had taken pic of the dings, dirt and opened manual package, blue tape hanging off and all. Plus I have that AS IS sticker.

When all was said and done I remembered that on the day I purchased the washer I was standing behind the lady appliance manager as she was putting in my order and I saw As Is next to one of the line of washer order numbers on the computer screen but it quickly disappeared. I trusted Lowes and forgot about it until later. That was my NEW, AS IS washer being ordered by the lady appliance manager right under my nose. They must have been doing this for a long time to be that brazen to do it with me standing behind her. But, I truly trusted Lowes and my thought was she passed that one and ordered the one below it. Not so.

My recommendation is that if you bought any type of appliance for the Lowes at McDowell and Hayden in the last couple of years, to demand a new one be delivered in the box, unopened, at your door (check the very bottom, they cut it open down there to check the appliance for damage, per regional manager). Print off my review and take it with you, shove it in their faces, they know who I am; they definitely do and demand you get your new appliance.

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9:21 pm EDT

Lowe's lowe's accounts receivable escrow / corporate

I have opened what was to be a pretty easy to manage Lowes Accounts Receivable Escrow account... otherwise known as a LAR Escrow. I was originally told that I could use it like a bank account: add to it when I want and withdraw from it the same. When it came time to take a withdraw I was told that now I have to close the account out completely and it would take 7 - 10 business days for my "check" to arrive. Hence, I opened the account with 10k CASH! On the 5th of May 2016 I closed the account, I still have not received my refund. June 2nd 2016, I was told the reason my last order hadn't been delivered was because Lowe's cancelled it and added the amount to the refund check... which I still haven't received. Then after going through all my receipts and delivery notices, I find the amount that at some point I will receive is 4k short! REALLY?! I have had so many issues with this account and job, except for the few store associates in Pro Services, that I have no choice but to seek Legal Services and file a lawsuit.
The associates Oscar and Nate have kept me calm and patient, however the folks in corporate really need to get their heads out of their ###... the first rule of business... The Customer is Right. The first rule of management... Communicate, Communicate, Communicate ! I have been passed around the office so many times, I quit taking names!

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Verified customer This complaint was posted by a verified customer. Learn more

Lowe's flooring install and wear

Six years ago (almost) Lowes installed vinyl flooring in the kitchen/dining room and two bathroom. My two yr old pick up the seam where carpet meets flooring. Come to find out it was installed with double tape in that area and also from the laundry room into the kitchen - that's was all that was holding the flooring in place. Bathroom seal broke from tub area now leaking under flooring. Thanks Lowe's you suck - will never shop there again for anything! Nothing like screwing over a single mom. Six years later I have to replace flooring.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Lowe's contacts

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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