Lowe's
reviews and complaints

I agree with the previous comments about this location, I have personally witnessed two different ASMs verbally abusing employees, while Lachele is bad and I have heard her barking at and demeaning at an associate in an area where customers did and can hear her comments. The worst ASM is Rose, she has no business being a manager! As a retired business owner, managing 60-70 employees daily, I would have terminated her on the spot for the way she talked to a cashier one evening, she words like "you are useless" and you should "retire you are so slow" and then she went "ha, ha" as if she was joking, I was embarrassed for this poor cashier, I tried to complain up front but they explained to me they had cut the management staff and Rose was the only manager on duty. Great plan Lowes. I just will no longer shop there and will ask my friends and family to not shop there.
Can't wait for Menards to come to New Lenox. Life long New Lenox resident.

On November 30, 2015 I purchased a stainless steel GE refrigerator along with blinds for 18 windows. I moved into my new home on December 30th. The delivery of the refrigerator was scheduled to my newly built home on December 31st. Two delivery men arrived from the local Lowe's store with my new refrigerator. Upon completion of setting up the refrigerator, I noticed that the freezer door had a couple of dents in it and my new hardwood floor was scratched. The delivery men said they would make sure a replacement door would be ordered and went on their way. Curious that I received no paperwork regarding a replacement door, I called the local Lowe's store on January 1st to confirm that I would be getting a new freezer door and discussed the scratched floor. After speaking with the store assistant manager I learned that, since the freezer door contains electronics and tubing for the water/ice dispenser, I would require an entirely new refrigerator, which I was told would take upwards of 2-4 weeks. After returning home on the 2nd, I opened the refrigerator to a balmy 65 degrees; the frozen meat was completely thawed and spoiled, and there was a puddle of water in the bottom of the freezer. It was then that I noticed the water on the hardwood floor next to the refrigerator had run into the dining room. The hardwood floor was visibly warped and damaged. I immediately called the local Lowe's store again, speaking with another assistant manager, who ensured me that all would be made right, and he would send people over to take pictures of the damage and to deliver a temporary refrigerator ASAP (“free of charge”). Later that afternoon, a couple of delivery men from Lowe's arrived with my temporary refrigerator – a small white absolutely featureless Frigidaire unit that, upon confirmation via Lowe's website, is the cheapest refrigerator sold. While removing the damaged GE refrigerator from my home, several noticeable deep scratches were made on my new red front door and the door frame was damaged. I immediately phoned the store again and spoke to the delivery manager, about the lack of pictures being taken to document the damage, as well as the new damage. He came to the house to take photos and ensured me that an adjuster would be in contact with me on or before Wednesday, the 6th. Wednesday comes and goes without any contact. On the afternoon of Friday, the 8th, I called the local Lowe's store and spoke with the assistant manager stating that I have yet to be contacted by anyone from Lowe's. The manager was apologetic and needed to check some things and ensured me that he would call me right back. With no response by Friday evening, I again call Lowe's expressing extreme frustration. The assistant manager gave me a claim number and an 800 number for the Lowe's warranty office and asked that I give them a call on Monday. I spoke with my assigned adjuster, on January 11th and she stated she received the claim just that morning. She requested I provide her repair estimates. Mind you, I am single with a full time job and am still in the process of moving and unpacking. Since January 11th I have now been passed off to a GE warranty representative. She has requested I provide her with additional photos. I emailed the Lowe's warranty adjuster on the 14th asking for an ETA on the replacement refrigerator and blinds in which I received no date; therefore, on Friday the 15th I sent her another email and received an out of office response as follows: On Saturday, January 16th, I submitted a Customer Support complaint on Lowe's website. In an email response, I was assured that I would be contacted within 24 hours by a representative of the local Lowe's store's senior management team regarding my replacement refrigerator. I was also assured that a senior claims adjuster would be contacting me within two business days. As of 10:30 am CST on January 20, 2016, it has been over 80 hours, and no store representative has contacted me. I have also not been contacted by a claims adjuster, or any other representative from Lowe's. Still nothing…. While it is an aggravating experience to have your brand new refrigerator fail within a couple days of installation, the far more frustrating experience is the way in which Lowe's has handled this situation. However, the most devastating experience is watching your brand new house be marred within 3 days of ownership. To recount the ways in which Lowe's has failed: • Freezer door on fridge arrives dented • Wood floor is scratched through the course of delivery • Front door to home is scratched through the course of delivery • Temporary fridge is sub-par • No adjuster follow up by day promised • No manager follow up after promised • Handling of case is punted to a Lowe's 800 number • Lowe's warranty punts it to a GE representative • Lowe's and GE appear to be passing the buck on the responsibility (floor scratches vs. floor water damage) • I must take the time off from work to acquire and provide repair estimates to Lowe's • No actual delivery date on replacement GE refrigerator Side note: To add insult to injury, when the 18 blinds were installed on the 5th of January, one set was the incorrect model and another set doesn't work properly. I will now have to try to contact someone about the malfunctioning set and then take time from work to be available for the replacement installation. As of January 20th, I have received no information regarding the delivery of the replacement blinds. EPIC FAILURE!

I called and scheduled a service call 2 weeks later for my washer and dryer. Bought them from lowes in lake Jackson, tx and since they were bought in 2007 they wouldn't service them. Called the repair service line was scheduled for 8 to 12 noon 2 weeks later (1/15/16). Called them to be sure we were still being serviced and was told between 10 am to12 noon. Called again when no show or phone call at 2 and was told they would be 4 called at 4 and was told I would receive a call from the tech by 5. Called again after 5 and was told the tech wouldn't be coming But I could reschedule which would be 2 more weeks later. I would never never buy another Germany made Bosch appliance since it doesn't seem possible to get a tech to come to service it

The Lowes in Pasadena, Texas makes up their own return policies. When I tried to return a tube of caulk out of a contractors pack, they refused it unless the entire purchase was returned. Nothing on the back of the sales slip or on the ad suggesting you buy the pack says this about a return. The staff are very unprofessional to say the least.

This happened at the lowe's store at 1601 columbus street, bakersfield, ca, 93305 on 12-28-2015 at 5:30 pm I was given a pair of gloves (Valued at 19.98) that was purchased at a lowe's in arizona for a christmas present I went into the return department to exchange for a larger size, I told the clerk before she did anything that I was only interested in exchanging for a larger size, so the clerk working the returns took the gift receipt and gloves and with out asking me any questions very quickly she credited the gloves back to the credit card that it was purchased on, I said to her again that all I wanted to do was to exchange for a larger pair she said sorry you gave me a receipt, this is our policy and can not be reversed, this person never offered an apoligy and showed very poor customer service. I started to leave the store without my gloves and because the clerks actions was so poor I decided to bring this to the attention to the store manager who was suprisingly very unperfessional as well said the same thing "this is our policy and can not be reversed"..."so the out come"... The store took possession of my gloves, and the person who I won't see for another year that purchased those gloves for my christmas present has had their credit card credited and I walked with nothing. I am not going to contact that person to repurchase those gloves, so with that being said, your store policy is wrong and it needs to be changed, as far as i'm concered this transaction if left in current state, that ($20:00 pair of gloves) will be a deciding factor for every other box store purchase I have in the future. If you feel this is worth pursuing, or like to lookup my account to see past purchases you can contact me at the following : tim barnes, 10001 shadow oak way, bakersfield, ca [protected] cell tim barnes

I had my Lowe's credit card payments set-up to be paid online through autopay. Apparently, the autopay stopped taking money out of my account in September 2015 unbeknownst to me. My credit card was cancelled by Lowe's for delinquent payments. The problem is, they never told me that I had missed a payment and did not warn me that they were going to cancel my card. In December I logged in to find out how much credit I had because I was going to make some home improvements and I found that my account had been closed! I immediately paid the past due amount and started autopay again. I contacted customer service and got some offshore person who was not helpful and would not, or could not, understand what I was talking about and would not start measures to reinstate my account. I don't feel like this was my fault - I DIDN'T make any changes to autopay, but it stopped taking payments out and then Lowe's did NOT contact me to tell me that my account was delinquent. Hello Home Depot. Your my new and exclusive home improvement store.

I have purchased the kitchen cabinet from Lowes Inc. The seller told me the precise day and time, when the delivery men would arrive. I left at home and waited for them, and when I heard the truck arrived, I put my wallet on the table in the hall. One man unloaded the truck and the second waited near the house. I didn’t look what the second man did, but when I came home, I haven’t found my wallet. I filled the report in the police, but I have only guesses, who has stolen the wallet.

As I stated to the Lowes Customer Care representative I spoke to, this was a problem that existed from the time I got the stove and has just gotten worse over time. Since this was an original problem with the over can this still be covered?

I've been shopping for many years at your store. Then today checking out I am informed that Lowes won't except a check from my husbands check book that I signed because he's not present. That account is a joint account and I presented my drivers license to the cashier. Never had a problem before today. I pay our bills by signing my husbands checks and it's my choice not to put my name on the checks. I want to know what I can present to the cashier that will be excepted by the store when I make a purchase using my husbands check book. I would be a fool to use a check I'm not authorized to use. I hope to continue shopping at your store but it depends on solving this problem.

As a Contractor, my time is hectic and valuable. Della, at the Pro desk, understands this and treats ALL Contractors with respect and expedites their purchases. The other day, Roger (at the Pro Desk) told me to stay at the cash register and the girl would ring me up first, before going on to the next person. As he walked away, she looked at me, walked around me and went to the next guy in line, and began scanning his items, deliberately ignoring me. It was NOT the first time she has shown an attitude towards me. I had NEVER walked out before, but I did THAT day! By the way, I'm giving Foxworth Galbraith both the over $3, 000.00 order AND the delivery fee... Lowes has been a disappointment in customer service. Roger and Della are two shining lights in a place that has gone way down, since opening in Marble Falls...The NEXT $100, 000 goes to Foxworth Galbraith, also. They have ALWAYS been Prompt, COURTEOUS and Professional to me.

Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his call fast enough (10 minutes), he had been instructed by Lowes to go to his second job first. He said he was on the way to that job and, therefore, could not come to my house until sometime in the afternoon. I called Vicky at the Lowes for Ann Arbor [protected]) to complain and get a resolution, since the installer had not started the work at the location that was supposed to be his second job. She said she would try to find a solution and would call me back. She never called back. I'm still waiting. So far my experience with this company is that they do not know how to respond to customer complaints and their approach to scheduling work is unforgiving in the extreme. They will never say they're sorry and if you express frustration they put you on hold. If you call the national customer service number, [protected]) you are subjected to a barage of ads. Only after you have listened to the ads for 5-10 minutes does the recording say that the number has been changed. Little wonder they have changed their customer service number. DO NOT USE THIS COMPANY!

We purchased $2300+ of appliances from Lowes over one month ago from the store in Panama City Beach, FL. We called numerous times up to the scheduled delivery date of 11/14 to confirm delivery and were told yes, they will be delivering on 11/14 after 11 AM. We called the morning of 11/14 and then told they would deliver between 2-5 PM. At 4 PM we became concerned and called to the store and asked for the Manager. We got the Asst Manager Brandon, who then told us that there was "weather" that caused a delay and they would be there by 8 PM. Really Brandon? We are here, there is no weather, it is 68 and sunny. Brandon personally guaranteed they would deliver, but they failed to do so. I need to head back to Jacksonville int eh morning (and I told Brandon this) and could not wait for delivery the next day. He assured me it would be here tonight, and that ended up being a lie. I will now be heading down to the store and request a full refund for our appliance purchase, but I'm sure "Brandon" will have another story for me as to why it was not delivered today. HOME DEPOT HERE WE COME! Do not trust Brandon or Lowes in Panama City Beach, FL.

•••please if you have any pergo max visconti walnut flooring••• we are almost a box short on finishing our home. I'm reaching out to everyone I can to try and retrieve any of the visconti walnut planks. Please contact me if you can help or have any planks at all. Mystified. [protected]@icloud.com

This store never misses an opportunity disappoint. Whether it is allowing contractors to park their vehicles and block the loading area while they shop, the poorly trained cashiers or the management people who are non-existent to problems within the store. Today, their ONE staffed garden register malfunctioned. Rather than alert management and start diverting customers to registers inside the store, it took one of the other employees to notice the 8 customers and make an announcement. This is typical of this Lowe's (and what I have read ALL Lowe's) poor service and management.