Menu
Lowe's Customer Service Phone, Email, Contacts

Lowe's
reviews & complaints

www.lowes.com
www.lowes.com

Learn how the rating is calculated

1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Lowe's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Lowe's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lowe's reviews & complaints 2212

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Lowe's reviews & complaints

ComplaintsBoard
C
8:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's hostile employee - really bad & customer service&

I went in to purchase exterior primer and paint. Saw a sign taped to a pole advertising Olympic Zissner 1-2-3 Primer (paint) on sale till June 1st. There was no one behind the paint counter. Two guys were stocking shelves in the middle aisle behind the paint pen. I asked for their help. They didn't know anything about paint.
They went to the next aisle and got someone. A girl - Jaime [sp] slowly walked around the corner and with an annoyed look on her face (as if I was disturbing her) asked what I wanted. I asked about the Olympic paint that was on sale. She said the sale had expired. I pointed to the sign on the pole across the pen and told her it stated it was on sale till June 1st. She sneered at me then slowly walked inside the paint pen toward the sign on the other side. I pushed my basket around to meet her. When I got there, she began reading aloud to me as if I was a 3 year old. She said it was for stain - not paint. I read aloud the part about the $20 off 5 gallons of Zissner 1-2-3 Primer, and asked "Isn't that paint?" She barked, yes. I said."That's what I need." She turned, without saying a word and walked out of the pen. I pushed my basket back around to the other side where she was standing in front of the primer. She pointed to the floor. I asked if it was latex, because the label read "water based". She once again replied, in her annoyed voice, “Latex is water base" – as if this is something the average consumer should know. I tried to lift the 5 gallon container, but it was too heavy. I said I should probably get a blue cart because I needed another 5 gallons of tinted paint. She ignored me and put the primer in my basket. Looking down at the floor she asked, “What else do you want?” I asked which brand was the best quality. She said Valspar. I gave her a paint chip and asked her to mix 5 gallons of the color on the chip. She once again turned without saying a word, walked into the pen and stood in front of the computer. She had her back to me. While I was waiting, Michael walked into the paint pen and was standing at the register to Jaime's left, talking to another customer at the opposite end of the counter. After a few minutes, still with her back to me, Jaime muttered something that sounded like "what shade do you want?" I replied, "Peaceful Night", the name on the color chip I had given her. She half-turned and in a loud voice said "sheen, what sheen do you want?" I had no idea what she was talking about. When I didn't answer, she turned, and glaring at me, yelled Sheen! I told her, I didn’t know what she was talking about. She angrily said satin, flat, gloss... By this time I was feeling very uncomfortable and didn't appreciate her disrespectful attitude, so I told her if she had a problem helping me I would wait for someone else. She then put her hand on her hip, cocked her head and shouted at me that she didn't have a problem – I did! At that point, Michael looked at her, stepped between us and told Jaime he would help me. She ignored him and started yelling at me. I responded and as our voices got louder, Jordan came around the corner, walked up to Jaime, and told her he would help me. She just kept yelling at me and I kept responding.

Many other customers in the aisles and at the registers were straining to see what was happening. Both Michael and Jordan tried to calm her down, talk to her and get her to leave the paint pen. She just kept yelling at me. Finally, Jordan said something to her and as she stomped out she said, "I'm not going to lose my job over her."

By this time I was considerably shaken and upset. Michael was apologizing for her deplorable behavior. I told him I had workers waiting at my house for the paint. I was trying my best to get the right stuff and was looking to the "experts" to give me some guidance and customer service. Isn't that what's printed on the back of all of the Lowe's smocks - in capital letters?
CUSTOMER SERVICE
Michael went to get a manager. I explained to the manager what had happened. He had Jordan mix the paint while Michael helped me with other items. In hindsight, I should have just left and taken my business to Home Depot. Which is what I will be doing from now on. I've spent at least $30, 000 over the past 10 years at Lowe's renovating 3 houses, but I won't be back and you can be sure I will spread the word to everyone I know about my mistreatment. I will also be selling all my Lowe's stock and advising my colleagues to do the same.

You may proudly be advertising that you have "earned" the J.D. Powers award for customer service, but if my encounter today is any indication of how your employees are trained and performance rewarded you may not have that award next year.

In today's tenuous economic climate and with jobs difficult to come by I'm amazed you would employ a person with such an ill-mannered, bad attitude.1581

Read full review of Lowe's and 3 comments
Update by Crossed the Line
Dec 19, 2009 9:24 am EST

thank you for your understanding and support. Have attempted to speak to the manager - in person - several times since the incident, but the "customer service" desk employees always cover for him and say he isn't in.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sorvius
, US
Mar 01, 2010 6:43 pm EST

While it is possible that Jamie was dealing with a problem outside of work, yelling at a customer is in Lowe's training as a big no-no. The only reason for this is that they aren't so much interested in good service as in professionalism. I worked for Lowe's for years and if I didn't know anything about a product I'd sure as heck try to ### my way to the sale (without lying of course). Getting irritated at someone just because they ask you a question about an item is something you need to keep to yourself, and Lowe's is notorious for leaving expired sale signs up, probably on purpose, but here's a trick. Buy anything you want and save the receipt. Wait for it to go on sale (it happens every day) and redeem your receipt at the service desk for the difference ;)

Kaelynsmommy09
Kaelynsmommy09
Frederick, US
Aug 20, 2009 4:51 pm EDT

I'm an ops manager for Lowe's and she definitely should have been fired. If any of my associates or anyone else in mgmnt acted that way they would be out the door. I'm so sorry you experienced this with our company, were not all that way. I agree with the woman above she makes the good hardworking employees look bad, as well as the company.

A
A
Ann
North Wilkesboro, US
Jun 14, 2009 2:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

She should have been fired. Speaking as a Lowe's employee myself, I would not still have a job if I acted anything like her. Employees like her make the good, hardworking employees look bad.

ComplaintsBoard
E
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's employee treatment

I work at a lowes and I had injured my back. so now all of a sudden (mind you I didn't miss any work) I am no Longer a CSA but a cashier and they wont give me a reason. this is total BS and am determining if I should turn around and tell them to F' Off... Don't get me wrong Lowes Corporate values are good and they hand us fat bonuses through out the year, but this is it the Almost all the Senior Managers at my store are Idiots and ###s.

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
A
A
Ann
North Wilkesboro, US
Jun 14, 2009 2:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a Lowe's employee and have not seen all these "fat" bonuses throughout the year. Maybe you were made a cashier because they feared you would injure your back if you were still a CSA. I know you would if you worked like I have.

ComplaintsBoard
S
4:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's fire hazard, breakdown of components

While looking for replacement burners for my Perfect Flame BBQ, I came across comments from other owners of this model SLG2006B. I have had a similar experience of the entire unit catching fire (not from a flare-up) The heat was so intense that it seared the siding on the house. The inside of the cover is now peeling, and while doing my spring BBQ check-up, found the 2 middle burners completely broken in 2 pieces while the other burners are cracked. The replacement burner range avg $35 each and would like to replace them but the screws holding them to the back plate have all rusted and impossible to remove. I had no complaint until the fire and the burners breakdown. This unit is covered at all times and I have been BBQing & maintaining my grills for the last 35 years (during which I owned a Sunbeam and a CharBroil that lasted an average of 15 years each) I feel that this Perfect Flame is a fire hazard and built with inferior quality material

Read full review of Lowe's and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
G
G
GWETH
, US
Mar 21, 2011 5:35 pm EDT

Agreed on all points. I was not informed about the recall and made the mistake of ordering replacement grids and warming rack for the unit before and then I found my burners and the bracket all rusted. I called them up and asked them the rectify the problem. They suggested that they would (after I call a different number) send me the burners and the bracket but not the valve assembly. I tried to cancel my order (grids and warmer) but to no avail and if i send them back, i get 40% of what I spent on them. So I am sitting here waiting for burners and grids for a unit i may never use... i have to buy a new one. Hopefully one that can use the grids as spare... just wishing... I am telling all my family and friends to stay away from Lowes and Perfect Flame...

GW

S
S
SLS1996
London, US
May 08, 2010 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same problem I ordered the new burners. When I tryed to remove the old ones the bolts were rusted had to break the plate holding the back of the burner.The grids and heat plates are rusted very bad also. I don't think this grill is worth repairing.

J
J
Jason.C
Clive, US
Apr 20, 2010 11:17 am EDT

I too had problems with the burners rusting and falling apart. Two of them in particular are missing large parts, allowing for large flames. I had my grill pre-heating on medium and the lid's thermometer read 690 degrees!

I called for replacement burners as part of the recall. The number is [protected]. Check http://www.cpsc.gov/cpscpub/prerel/prhtml10/10043.html for the full info. I was informed by the person on the phone that I could request a replacement back bracket as well. She said to write "in need of back bracket" on the form that needs to be filled out for the replacement burners.

My lid seems okay at this point. I would hope they would work with those with lid problems. Unfortunate. If I can extend the life of this barely 3 year old grill, I will, but when it's time for a replacement, I won't be getting Perfect Flame.

A
A
Adreynolds
Barboursville , US
Apr 06, 2010 12:36 pm EDT

I have this grill and my burners are shot, rusted, and falling apart, not only that but now the inside of the lids coating is flaking off in large pieces all over the food. I have lost alot of money in steaks. Now they are telling me that the burners were recalled but the lid was not. They will replace my burners but not my lid. What good is that when I still can't cook on it because the black coating is going to poison our food. This is the last perfect flame I will ever buy. I am going back to the old faithfull weber.

J
J
Jim Allbright
Baton Rouge, US
Aug 16, 2009 1:44 pm EDT

Same problem except the the plate in the rear holding the burnes rusted away thus - no bolts. Its a piece of junk. I can buy a new grill for no more than the cost to refurb this one but it won't come from Lowes.

C
C
C Jones
Boston, US
May 31, 2009 11:28 am EDT

I agree and am going through the same issue now. In order to remove the burner I had to pull the bolts right through the plate that they rest on. So now Im faced with replacing all 4 burners and looking to replace the metal plate that they rest on. I liked the grill, but it has seemed to break down very quickly. I am also surprised by the expense of the replacement burners. Not much perfect about this Perfect Flame!

ComplaintsBoard
M
11:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's troy-bilt lawn edger

I purchased a Troy-Bilt lawn edger on 8-23-08. I used the product for approx. 2 months then stored until spring. I used clean gas started it up and edged my yard 2 times in April 2009. During the 2nd use, it made a loud noise and would no longer work. I took it to Lowe's and was told to take it to a repair provider because they would only warrant it for 30 days. (This in essence says - they will no longer back any of their items for more than 30 days so they can try to sell everyone an extended warranty that is not needed since the item is warranted by Troy-Bilt for 2 years)

I went home mad and decided to try it again. I went back a few days later and asked the manager to exchange the edger and was again told to take it to Coastline Motor Shop (which is not near my home). Today I called Coastline Motor Shop to check the status of the edger and was told that I must take it back to the place of purchase (Lowe's) and have them exchange it because of the 75% rule.

I was told that all retailers know this rule which basically says that the repair shop can not repair an item that is more than 75% bad. This rule states that the consumer can return the item for exchange to the original retailer if the item is more than 75% bad. Coastline Motors said that Lowe's knew this, however Lowe's would not honor this.

Now today, I am going all the way back to Coastline Motors to retrieve the useless edger (taking my time and gas money) only to have to return to Lowes's to try and exchange this.

I have no idea how they will respond at this point, however I will no longer purchase any large ticket items from Lowe's. I built a new house last year and spent more than $15, 000 at this same Lowe's. You would think that they would want to keep good customers especially in today's economy.

PLEASE DON'T BUY FROM LOWE'S !

Read full review of Lowe's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
combatveteran
remlap, US
May 18, 2010 8:53 pm EDT

boo freaking hoo...there are ruegulations implamented for specific reasons(i.e. the 30 day rule). if you don't like to read small print before you buy, then don't come back whining when you try and return a cheapo edger after that long. 2 year manufacture warranty is through the manufactor and NOT Lowe's. Your not following correct procedure and therefore if anything, Lowe's should be mad at you and refuse your business.

G
G
gladman
, US
Aug 23, 2009 1:04 pm EDT

Just experienced a similar circumstance as Madwoman, I purchased the same unit back in 8/2008, it wasn't running very good from the first time, would choke itself out. I talked to the dept. manager and he said, " Don't worry, bring it back, it has a 2 year warranty. " I didn't use it again until this summer, ( twice ) and had the same problems, so I loaded it up today, 8/23/09 and carried it back to the store.

They gave me some hassle, but eventually exchanged it for a new one after I told them to please bring the store manager up front. I, like you, have spent literally 10's of thousands of dollars at Lowe's. I'm glad they exchanged for me, because I had already decided to never walk back in the store again if they didn't help me with this situation. It helped them out more than they realize, because I will continue to shop at Lowe's. I'm sorry about your experience.

This was Lowe's in Simpsonville S. C.

ComplaintsBoard
V
8:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's bad installation - lawsuit

Hi - in 2005 a washing machine we purchased was installed wrong. We ended up having to move out of our home for 14 months due to the damage. Our whole family was made ill by the mold the installations caused. We are in what in our opinion is the legal battle of our life. Please visit our website at http://www.lowes-nightmare.com .

We appreciate your support and ask that you share our website with everyone you know.

Thanks so much.

Vicki Booros

Read full review of Lowe's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's fire

We purchased a SLG 2006 B gas grill from Lowes in October of 2006. We have only used a total of two tanks of propane and with no warning after starting the grill for the first time this year April 2009 the grill catches on fire. From the looks of the fire it started from the burnes to the outside of the grill. We have see recalls for the other model but have not found a recall on this model. For the saftey of consumers this model should be included. If anyone knows of any recall please e-mail me at [protected]@aol.com.

We are out a grill with no rembursment of anything to purchase a new grill .

Thanks,

B Johns

Read full review of Lowe's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
G
G
gmwc88
Greenwood, US
Sep 22, 2009 8:50 pm EDT

We also purchased this grill from Lowe's. We did manage to get about 8 months of use, but not because there were no problems. It caught fire twice before I noticed the corroded burners. Like you, we have looked for recalls but there are none for this model. Lowe's and Perfect Flame should be ashamed for promoting such a dangerous product. There is no way we will ever buy another grill by this company and Lowe's is not looking very good either.

J
J
Jim B Grillbuyer
w45g2456, US
Jul 23, 2009 4:56 pm EDT

I just got off the phone with Bar-B-Que tech. I suppose they changed their name to avoid "Perfect Flame Shame." As with the rest of you, my lifetime burners rusted out in one year of being covered and under the porch. Naturally, with my receipt, they were willing to send me the parts to rebuild the grill. Unfortunately, Lowes receipts fade out (thermal paper) and Lowes does not keep records longer than 6 mos. That all happened 3 months ago and today, they had the nerve to call and ask if I still wanted to purchase the "lifetime warranty" replacement parts.

Bottom line: The call ended with me promising that I would hurt BBQ Tech much worse than they hurt me. Fire one. Don't buy from these people unless you want a fall-apart product with customer service designed to avoid honoring their warranty. Yes lady, I cannot produce my receipt so obviously, I built this grill out of junkyard parts, all a part of my diabolical plot to cheat you out of a few crummy pot-metal burners.

S
S
shemmelman
Kalispell, US
Jul 21, 2009 12:32 am EDT

We too purchased a Perfect Flame Grill SLG2006B from Lowes and have had the same experience. We've cleaned it to the point of looking almost new and it makes no difference. The burners and burner covers produce a "fire" and not a flame and this makes the unit useless. I agree that the unit needs to be recalled as it is a huge potential safety risk. would love to hear if anyone has seen a recall on this item as well. shemmelman@yahoo.com

M
M
mike89
Goodlettsville, US
Jun 06, 2009 10:37 pm EDT

I strongly agree. This grill almost burned my house. This is a serious safety issue.

ComplaintsBoard
R
8:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's customer service in garden dept

Was there on 05/09/2009 at about 3:00 pm. When I was entering the garden aea there were 2 Lowes Employees standing outside of gate watching a car that was parked sideways in a stall taking up 2 spaces instead of being parked head-in like all other cars. I said excuse me and asked if they could direct me to the 10" Annual Premium Baskets that were on sale for $4.98? One lady spoke up and asked Chris to go check it out, she came back and said there are none for that price talking to the other employee (not me) and then continued her conversation about the parked car. I again said "excuse me" are you saying your out of them or what? And she said (smartly) "No there aren't any for that price". And again walked away from me and started a conversation with the other employee. So I then said okay so do I need to go home and get my add or am I going to get some help from either one of you? The other lady whick I never did get her name said "Oh I'm sorry mam I thought Chris was taking care of you" And I rrplied NO she's not infact I'd like someone else to help me, and at that time a gentlemen by ther name of George walked up and I said can you help me? He said yes what do you need? First I said I'd like a manager called so I can make a complaint to him/her about your team member Chris. He said ok picked up the phone and who-ever he called told him to tell the other lady in the dept. to handle it because he or she was busy. The other lady was the lady I've been talking about that was with Chris this entire time. I believe her name was Tia or something like that? By this time I was upset and just had George help me which he too said there were no plants at that price and showed me where I had made my mistake they were $8.88 not $4.88, but he said they were completly out of them and that was then end of our conversation. Well funny thing Dane came along and helped me and the plants that you were all out of? Well you weren't Dane showed me where they were and I have a receipt here for the 2 I purchased. Would've bought more but did not want to give this store any more of my money because of the poor poor customer service. So I went to Lowes in Huntigton Beach and purchased 6 more hangin 10" Annual Premium Hanging Baskets. So my suggestion to you is get people out of that dept that do not want to take there last 10 minutes of a shift and help someone out to the berst of their abilities. I say this because by the time I made my purchase which my receipt says 15:15:06 all 3 of them 3mployees were gone except for Dane and other employees were working the cash registers and other parts of the garden area.

Read full review of Lowe's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cgs
Leander, US
May 09, 2009 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lowes is notorious for being rude to their customers in Texas, , been to several locations in various cities in Texas all of them have been ###S! However discovered the New store Lowes in Leander Texas and the employees are absolutely fabulous, they go beyond the call of duty help you lift & load your purchases, , so hooray for Leander Lowes! Mary Is a little baby doll!

ComplaintsBoard
J
8:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's customers

I work for Lowe's and I hate customer who return stuff from other leading hardware stores . We, for some reason, take it and try to add it to our system. We take a blow from it too. What is worse is when we tell the customer that it didn't come from our company and they yell and scream until they get what they want. It's pathetic! Take it back from the store you bought it from!

Read full review of Lowe's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Doris Wilson
Hinesville, US
May 14, 2009 1:51 pm EDT

May 14, 09 Discriminated because of age after taking my money up front.A long long wait for a laminated floor after the first installers job floor POPPED-UP in every room .Too discussed and worn out with the NOT TRUE PROJECT as stated to me when i went to the floor to get the Floors done.I bought all the material i would need to do a laminated floor and 2 bathrooms and washroom with vinyl that is left in my garage .3 items left returned to store for a refund upon completion of the first floor, the REPLACEMENT floor left overs were taken by installers(Box of Border for the floor.While mine was cut in visible places and pieced together.Not mention i have to paint entire house afterwards ($2, 000) walls PAINT scraped in every room .After i stopped the border man from his job because h i was then told that Lowes do not remove old vinyl and i needed the old vinyl removed because of a backup on bathroom floors .Therefore anger set in i guess from this person.The salesman that sold me the floor and explained clearly how the floor installing would be carried out was no more at store after hs sales to me and therefore i have no backup other than the paper with all the material i purchased at the time.The first floor was a 25 year warranty floor and someone picked a 7mm floor for me and installed because i was told by 2 people that knows what was happening in the store that the one i selected cost more.I waited and waited and just 3 weeks ago the last week of April they came and put the floor down.All the people that works in this store acts as if i did something wrong because of the irst complaint of the Pop-up floor and INSTALLERS whomever they were because the young man told me when i was in the store purchasing the items that they had no installers available and couldn't even write down a name but a few weeks after i was called and told the installers were at my house(A woman and man) asnd the project began with the 2 but after approx. 8 days in my home the entire family appeared and took all my doors off the hinges and piled in a corner and the installers came with no WORKHORSE, poor operable saw and had a handsaw which was used to SAW and splinter my doors in the hallway and the guy came out on the patio where i was using my blower and asked me for my electric Cord and i gave it to him to use.My white dustpan left also they were using.I can't even explain the Humiliation I went through for MONTHS and i got Dust in my eyes and had to go get my eyes flushed and antiobiotic eye drops, my Doctor ahad to up my High Blood Pressure medicine and i have very upset and Sick behind this Floor installation for a long time..I SIGNED the papers a few weeks blindly like they wanted me to be just to get them off and out of my house to get some relief a few weeks because of adverse reactions toward installing after reaching my home to tell how i was treated by some employeees of the store and it's only one in this area but i will never ever take my money to invest in the store again for a home project (Laminated floor)will never go to any Lowes to have a laminated floor install or any other home project unless i am COMPENSATED back in some manner and i am a good paying customer of Lowes.I also was told they don't work for Lowes any more by a person sent here from Charleston, Sc.Who do you think came back and installed this floor now.One other thing is that they tried to give me a poor quality floor called Surface Source 10 year warranty and I refused.I was called to the store and taken back into a backroom and shown 2 PLACARDS to chose a floor from and a change was made bywhomever.I had asked for the same 25 year first floor but was told they Don't carried that one anymore at the time. It got to be very confusing.This last floor installed a few weeks ago, i have no Paperwork and was told i didn't need any.I have never in my LIFE been through a purchase and PROJECT like this.I called the MAIN headquarters a few times (Mooreville, NC.) . Had me to sign papers stating that i would not charge Lowes for any injuries in my home. I have a LOW SHINE Lake Bodensee Cheery 7mm and was told they didn't know how long it's good for. Never again. Some Photos yes. I'm single, retired.

ComplaintsBoard
D
12:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's unauthorized charges

I bought a $6.50 product from Lowe's. At the check out, I scanned my Credit card for payment. As has been customary for the last 1-2 years, only at this store, you are asked to announce the last 4 digits of your card and then sign on the digital pad. This time, I was also asked, in addition, to show an ID.

Home Depot across the street, does not even require you to sign for the credit card scanned, when total is less than $50.00.

This is the last time I'll shop at Lowe's.

Read full review of Lowe's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Retailer
Cincinnati, US
Jun 02, 2009 8:23 pm EDT

Can't blame you there. How dare they attempt to prevent fraud and identity theft by ensuring that the card presented is actually encoding with the number on the actual card! Could be worse.

ComplaintsBoard
D
3:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's floor installation

I signed a contract with lowes for the installation of a pergo floor, 4/09 the store raved about the installer, well the installation day arrived and the installer immediately wanted an additional 600.00 to level a 12x15 partial floor this was labor only, I was to purchase addl 400.00 worth of material.. now the installer did come out and check my dining room floor and insisted he would not need to do too much. I personally had to remove the rug and tile and padding plus go pick up the 15 boxes of flooring and misc. myself. He worked on the flooring he left after5 hrs of work @ 125.00 a hour he mixed the flooring material in the house there was dust and grime in the entire down stairs. I was furious. I called lowes all the managers avoided me, I finally did talk to a dept. mgr who was helpful but her hands were tied, they basically were happy to take my money but not follow up on any customer problems. I now have a empty dining room with out a floor and now where to turn. The contractor was ignorant...

Read full review of Lowe's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Michael Bartlett
,
Aug 07, 2007 12:00 am EDT

Had the inside of my house painted , a very professional and expensive job. My wife decided to put new flooring in the down stair bathroom and laundry room. Went to Lowes for the flooring. the installers showed up installed the floor on the correct day. After they left I noticed the toilet was plugged in the new floor bathroom, called Lowes to let them know. They contacted the installers stating they would come back in the morning to take care of the problem.

In the mean time I shut off the water to the toilet so nobody would use it. Used the upstairs bathroom to take a shower, little did I know they dropped the old wax ring seal for the toilet down the drain. This plugged the main line all the shower water, toilet, etc. from upstairs came out the toilet and flooded not only the new flooring but my living room, den, bedroom. Thousands of dollars of damage
Lowes now wants nothing to due with me, since the installers are subcontractors To say the least, I don't think I'll be buying any more things from Lowes.

S
S
S Ovadia
Gallipolis, US
Oct 21, 2012 10:18 am EDT

I recently had windows and a door installed and even though I paid Lowes before the installation the contractor didn't get paid until the job was finished and done to my satisfaction. Lowes called a couple days after the job was completed and asked if I was totally satisfied. If I would have had complaints, which I didn't, the contractor would not have gotten paid until done correctly. I don't understand why you had to pick up all the materials. That is why you hire Lowes in the first place. They come and check everything, give you and estimate, and that is what you pay. Sounds like you were getting the shaft from the contractor.

M
M
Mike Chmura
,
Oct 23, 2007 1:42 am EDT

Thats a harsh way to be treated Mike, I feel for ya. I've discovered over the years that contracting through a mass retailer for major projects generally is a headache. People usually go to them because the prices are cheaper than your average "mom and pop" business. Always keep in mind that a large business like Lowe's survives on volume, meaning they don't make a large profit on any given customer. They make money by selling to hundreds of thousands of people every week. If they tick off a customer, they don't even feel it because they are so large and deal with so many customers each day. Like if you have 10,000 customers and you tick a few off... does it really make a difference overall? A small community business on the other hand, thrives on a strong reputation and when they tick someone off, they feel the repercussions much worse. Which is why the service is generally much better because they realize (correctly) that if their customers leave angry, their reputation goes south and eventually, so does their business.

ComplaintsBoard
D
1:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's late fee/rate increase

I noticed on my latest statement that GE Money Bank who runs the credit services for the Lowes Visa card, changed my due date without notice or warning from the 4th of the following month after the statement issue date, to the 30th of the SAME month of the statement issue date. I had automatic payments set up through my bank's bill pay to pay the bill at least two days prior to the due date, which was on the 2nd of the month. The due date usually fluxed from the 4th to the 6th.

I unfortunately did not notice the date change, which I'm sure they were hoping for, and charged me a 39.00 late fee and jacked the interest rate up from 4.99% to 19.90%. They bought the Lowes credit card services from Capital One about a year and a half ago. It probably drove them crazy I had such a low rate. The reason I had such a low rate is because I have an EXCELLENT credit record.

I did miss a payment back in October. They told me this is why they increased the interest rate. I still have not found that statement in my records, so I may have misplaced it or it got lost in the mail. After that, I set up my payments on a regular schedule instead of waiting for the statement. That is how they got me. My payments weren't on a set date before. They knew I was going by the statement. Once they knew I was on a regular schedule, they got me by changing the date to four days earlier which was two days prior to my scheduled date through bill pay.

I am disappointed I have lost the great interest rate on that credit card. I will not do business with them anymore. In one way they won, but in another way, they lost. I am paying off the balance and closing the account. I am also going to inform Lowe's of their business practices. I think it is a disservice to Lowe's customers.

Read full review of Lowe's and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
tricked consumer
cincinnati, US
Jul 31, 2009 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why are they deducting money with your debit card?

B
B
Bouncing Checks
Maryville, US
Jul 13, 2009 2:12 pm EDT

I had two (2) 3, 000.00 payments deducted from my debit card. I am now having trouble talking to a live person to ge my money back, while I am bouncing checks. I don't have 6K just waiting on Lowes to take. My opion stay away from Lowe's Visa Card!

J
J
justrena
Wasco, US
Jun 29, 2009 5:40 pm EDT

I totally agree. Most billing cycles are toward the end of the month. I've had this problem with Lowes and Home Depot (dates fluxuate) and always at the beginning of the month. I know with my whole heart that the ONLY reason for their billing cycle to be at the beginning of the month is to catch people who do online billing and to give them a monthly late charge ($35.00) and increase their rates. This is totally intolerable, in an already inflated environment to cause pain and suffering for those whose business is loyal and steady. After both Lowes and Home Base credit cards are paid off, I plan on not be using them anymore. I can't believe that business can be run this way and stay in business. I am so upset with them I could just chew nails. PS: I have never been late, always paid at the beginning of the month, every month. I can't even tell you how many late charges they tagged me with, knowing full well that they made one payment early and the next one late, charging both in the same month and causing the next payment to be late. Horrible.

T
T
tricked consumer
cincinnati, US
Jun 02, 2009 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Got a change in my credit card agreement stating my new interest rate would be almost 22%. If I was late it would increase to about 28%. Stated I could opt out of the increase but I would have to cancel my card. Called and told them to cancel my card. The man on the other end of the line told me that he could lower my payments and give me a 50% reduction in my interest rate for the life of the loan. I thought wow what a deal. So the letter came in the mail confirming this so I thought. What it was confirming was I was given a payment plan that cut my payment in half for six months with a lower interest rate. A payment plan? Why would I need a payment plan? I am not in arrears. I call the credit department number listed on the letter. Asked them to explain to me what was going on. They said that it was a payment plan, that they had cancelled my card. Why cancel my card? Since they cancelled my card, not I that will show up as a deragatory remark on my credit history. This is so unfair. All of this happend because I wanted to opt out of the higher interest rate and cancel the card myself. There are some surefire crooks out there. This is so unfair. I spoke with a supervisor and she said she would try to get it reinstated back the way it was then I could opt out. By the time that happens the time period to opt out will have expired. They got me alright. I will take a loan out elsewhere and get rid of them but they will still damage my credit by showing "cancelled by creditor". This is just not fair. My credit is excellent. I have over a 30 year credit history. There has to be something or someone that can stop these predators. I am going to file a complaint with the attorney generals office if they do not fix it back. Stay away from Lowes and GE Money Bank. I have had this account for 16 years.

ComplaintsBoard
G
8:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's instalation of dishwasher

We ordered a Bosch dishwasher and were aked if we needed it installed. When we said that we had a very good plumber we sadly let the sales person convince us with a free install offer by Lowes to accept their installation.
The company came but did not carry the appliance in from the truck. Instead they asked to inspect our water heater. We showed it to them. Then they needed to go to the bathroom. We said yes and both contractors went to seperate bathrooms. Now one of them did not close the door and we observed them inspecting our under the sink plumbing in the bathroom. We were then informed that we had some "extra plumbing needs". We said that we had just in the last month all toilets replaced and a new garbage disposal installed. If there was a problem we would consult the plumber who did it, especially since he lives on our street. "...but we areplumbers and wecan fix it right now!" " No, we would like to use the plumber on our street." "But you might have big water damage..." "No, we want to use our neighbour for anything but installing a dishwasher" 2 minutes later the contracter comes again and says he cannot turn off the water to the dishwasher and needs to fix some of my broken plumbing to install the dishwasher. We responded that in that case we would have the dishwasher installed by our plumber. Oh no we can install it, wejust wanted to prevent something unsafe that can cost you a lot of money.
"If it is not safe to install we need to cancel this in install and get our own plumber"
They took our dishwasher and left.

When we complained to Lowes, we were shocked to realize that they had been informed that we requested "rigged and unsafe" installations and that their crew had been insulted by us. We opposed this statement and invited any store to come to our house (5 minutes from the store) and see for themselfes that their contarcter hadactually left the house with leaving the "ankle "whatever shut off so there was currently no water supply to my old dishwasher. I invited them to open and shut the valve themself to see that it worked perfect and was not broken. I also expressed more than once my impression that the installation of the dishwasher was only not possible when we refused to be talked into extra plumbing work and asked them to leave. At no time did we requested anything "rigged'.
To our amazement Lowes might promise you call backs within 24 hours from store managers and district managers, but they don't call, nor are they interested in making sure that their crews are not trying to take advantage of costumers. All their reps can tell us, when we call back after 24 hours is that we expected them to install something to a broken part and they refused. We have come to believe that Lowes is actualy not interested at all in costumer safety nor satisfaction.

Read full review of Lowe's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Melissa L
?, US
Jul 29, 2009 1:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I have had a lot of issues with Lowes after having our old kitchen completely redone and after purchasing a front door. We ended up getting their attention after my husband (whose really good at confrontation, unlike me) he threaten to call BBB and let the local newspaper know how they were taking advantage of their customers. Not sure how the Lowes near you is but this definitely got their attention and basically stayed with us till the projects were done.

ComplaintsBoard
B
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's website

I am disabled... So I use my computer to shop... Before going or having things delivered...

All I wanted to do... Was get the price on:

6 cement blocks

And

1 sheet of 3/4" unfinished plywood

I spent 45 minutes searching

And still could not get to my objective

Your website needs to be improved.

Thank you for listening

Barbara e. Schroeder

Read full review of Lowe's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's return policy

Bought a $600 dishwasher from Lowes on Friday 3/26/09. Unit was delivered on Monday 3/30/09. Unit was installed Tuesday 3/31/09. Thursday morning (4/2) noticed a louder than normal growl from dishwasher, sounds like a bad bearing in the pump, called to see how they would like me to prep unit for return, was told I can't return it, it has to be serviced. Huh? WTF? I can hear my dishwasher over the TV in the next room, but they say they need outside verification it's not working.

Lowes might as well change their "7 day return on major appliances" to "ALL SALES FINAL" since they won't allow returns without a tech note saying what's wrong with it, and that will almost always take you outside of the 7 days.

The ironic part about this is the unit was purchased with a gift card that Lowes sent us because the last dishwasher was such a piece of poop that it qualified as a lemon.

[protected]@midnightpc.com

Read full review of Lowe's
Hide full review
ComplaintsBoard
T
2:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's closing my account

On march 30, 2009, I received a letter stating that "due to rah, rah, rah, rah, rah-we are closing your Lowe's Consumer account. I don't owe a dime on this card. I have always paid any amounts due on time-I.E. my credit report stated repeatedly" pays on time, never late" all the way down the page. Now, I look at the stock exchange where Citibank stock is stuck around $1.35 per share. Who has the better credit report? My wages have fallen somewhat due to the nature of my business but I'm not a company who's stock has become a "penny" stock, not worth the paper its written on. I am extremely outraged that you would cut out a customer who should be viewed as an asset because he pays his bills. I admit times have gotten tough lately but everyone is feeling the pinch. I want you to realize something else-when the economy revives, and it will, I will never, ever use a Citibank account of any kind. And thank you for opening my eyes to the greed and averice that companies like yours thrive on. I hope your stock goes further in the tank and your company folds-NO MORE BAIL-OUTS FOR CITIBANK!

SINCERELY UP YOURS,

TOM CARLTON

CC:CLEVELAND DAILY BANNER
NEW YORK TIMES
SENATOR BOB CORKER
CONGRESSMAN ZACK WAMP

Read full review of Lowe's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lowe's - roof installation

We hired Lowe's to replace the roof on our home. Having the work guaranteed was important to us and they contractually guarantee their work. We paid $11K for the project. The installer removed the roof, threw the old roofing materials all over the lawn and left to complete other jobs he had started. This left the home open to the elements and when a...

View 0 more photos
Read full review of Lowe's and 13 comments
ComplaintsBoard
C
1:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's got be hiand on a bill

Hi my name is C. Funk
My complaint is that i was be haind on lowes bill now they close account.Now that is payed off i have a crt. on the bill of like .80 cen. but i wood like to have my lowes card back it is not right to close the acc. if it is pay off and i wood not use it for a houle.

think you

Miss Carolyn Funk

Read full review of Lowe's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's no customer service

Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, 'oh, yeah that happens with those, ' and never said another word to me, turned around and said, 'What can I do for you?' to one of her co-workers. RUDE!

The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an 'older' couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment.

I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.

Read full review of Lowe's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Roger Shipwash
, US
Nov 15, 2010 9:53 pm EST

I have gone to the Lowes store in marshall texas 5 weeks in a row tring to get parts to hang gutters I purchased there no luck yet . When I asked the sales person when they would be in he said I dont know . Next time I will go to Home Depot . Lowes is the most unfriendly noncaring store I have ever shoped at. I wish they would get a Home Depot in Marshall, Texas

R
R
RT REV THERECA TUCKER
Fairborn, US
Feb 28, 2010 1:29 pm EST

I 100% AGREE STILL HAVING A HASSLE WITH THIS
We shopped around in the appliance section for quite a bit before we had to actually hunt a salesperson, after doing so we discussed getting a chest style freezer delivered and asked about getting some plywood delivered at the same time. We were informed that this would not be an issue, when the guys delivered the chest freezer they could deliver the wood on the same truck. We just needed to go to lumber and get the number for what we needed.
> So off to lumber we went and after about 30 minutes of wander around we finally sent my son to the cashier to ask for someone to come assist us in lumber to get us the numbers( seemed no one was in the lumber area at all). We then took the numbers back to appliances and placed the order, expecting the next day delivery as advertised. Yet another surprise...sorry we were told, you will have to wait until the day after tomorrow. We smiled said ok made it clear that we could not accept delivery before 2:30 so we could have someone available to assist the delivery person in getting the lumber in the the house.
>
> Delivery day came, at 1:40 we got a call from the delivery driver, he was on his way, we explained that delivery was to be made after 2:30. Deborah had to go to work at 2:00, I am disabled and my son would not be in from school until 2:30.
>
> The driver informed us that his truck stopped at 3: 00 and he was on his way.
> He arrived, he was alone, he got out of his truck unloaded a forklift put the plywood and deep freezer on the forklift and proceeded to unload the wood and freezer into the snow and dog poop in the front yard. He said his job does not deliver indoors. His job is driveway, sidewalk or garage delivery.
>
> It took some convincing but Deborah was able to get him to get the freezer in the house, he did so begrudgingly thumping it up the stairs, setting it in the kitchen floor and leaving without set up to see if it worked.
> We were not only livid but furious. Deborah had to call in late for work, to get the lumber in from the snow, on her own, and once she brought the wood in we found the two sheets warped and the final sheet broken.
>
> We called the store manager BRIAN, who was matter of fact about it, I will talk to him I will get his side of it, we will bring you another piece of plywood, but make sure we have access to get the broken piece..
>
> I just feel this is very poor service...on all points and it seems that someone should be aware of it. Im not usually in the habit of making complaints quite the opposite I like to commend the better habits. This just could not be over looked.
So redelivery has been set for after 10:00 Saturday... we waited until 4:30 pm all day no phone call, no messages, no delivery of the new piece to replace the broken piece and In the mean time we got to looking at the receipt and realized we had been over charged as well.
So back on the phone with "Brian" who says come on in we will refund you the money and then ring it up at the sale price.

It is now 5:00 we leave to head off to Beavercreek to Lowe's where this 12 yr old looking rooster haired boy with the "Oh God just hurry up and get out of her so I can text my bff and gf look" comes up and he is "Brian" We again explain we still have not gotten our delivery, he wants to know if we have a truck... no that is why we asked for delivery, and look dud not not a spelling error I meant dud I am using a cane does it look like I am going to carry plywood?
Well they could still deliver it today, that is funny when they delivered before they said the truck stops at 3:00... do off to the refund part... they go to the register, because now there are two of them... and began to do something it took two of them to do, when suddenly they turned the register screen around and said it will be $169.00...? EXCUSE ME NO NO IT WILL BE $17.00 THAT IS WHAT YOU OWE ME! Oh we don't do that we sell it to you first at the Sale price and then we refund the money back into your account in 7-10 days... WHAt? or we can give you a gift card for the $ 17.00 for use in store only. AT THIS POINT I DO NOT WANT TO SHOP IN THIS STORE EVER AGAIN>>> NOW I CAN UNDERSTAND IF IT WERE MY MISTAKE, IF I BOUGHT THE WRONG STUFF AND RETURNED IT, IF I DIDNT LIKE THE COLOR AND RETURNED IT, BUT THIS IS THEIR MISTAKE, THEY WROTE IT UP WRONG, THEY RANG IT UP WRONG, THEY DELIVERED IT WRONG, THEY BROKE PART OF THE ORDER THEY STILL HAVE NOT MADE THAT PART RIGHT AND NOW THEY WANT ME TO BUY IT AGAIN... OR TAKE A GIFT CARD. We took the gift card just to get out of there, we still have the broken wood which they will come for Monday after 2:30( of course they will) and pick up the old wood...that is broken in two directions...
I even contacted the main customer service... their comment was not much different than Brians... "we will talk to the store manager regarding your concerns" perhaps they should get "BRIAN A COLORING BOOK"

JUST BE FORE WARNED... WHEN DEALING WITH LOWES THEY HAVE NO IDEA WHAT THEY ARE DOING IN BEAVERCREEK OHIO ANY WAYS, AND IF YOU HAVE TO GET A REFUND EVEN IF IT IS THEIR MISTAKE YOU WILL HAVE TO TAKE A GIFT CARD FOR THEIR STORE ONLY...
I PERSONALLY WILL DISUADE ANYONE I KNOW FROM GOING THERE, AND WHEN THE $17.00 IS SPENT I SHALL NOT GO THERE AGAIN EVER...

ComplaintsBoard
F
10:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's bad samsung refrigerator

I purchased a new samsung refrigerator 1/08 and had big problems with cooling after six months. Lowes sent someone to fix it, but it was not fixed. Lowes sent the same person back again and it was not fixed. They said that there was no problem with the unit and refused to send anyone back to effect repairs. They would not take the unit back. They would not refund my money. One week after the factory warranty ran out, they said they were no longer responsible and that I should contact the extended warranty people ($120.00 extra). They said that the only person available to fix the unit was the same guy lowes sent out and he says there is nothing wrong with the unit and as such, there is no reason to come out.

I have the original receipt and all paperwork and notes on repair contacts. The extended warranty people would call every two weeks or so and ask me if the refrigerator was still giving trouble. I said the unit has not been fixed.

I finally told them that I had a lawyer, that this matter has been turned to the the state attorney general's office and a copy of the file has been sent to my local congressman. Also, that all conversations would be recorded with them.

I caught the local lowes management in several lies and will never buy anything of any substance from them again. I urge you to do the same. Avoid lowes!

Lowes finally acknowledged that the referatior was defective and were sending me a refund of the purchas price, less charges for the extended warranty almost a year after my first complaint.

Keep your receipts, document all contacts with vendors, get copies of all repair tickets,
Research the web for problems with the product before you buy and check out the vendor.

Lowes should be put out of business by the consumer. Never do business with them.

Fred

Read full review of Lowe's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
kcurtis88
, US
Aug 07, 2009 8:23 pm EDT

For one thing, if you had service within the first year, it would have been set up with Samsung. Lowes does NOT do any repairs on major brands ( whirlpool, frigidaire, maytag, bosch, general electric and samsung ) within the first year, matter of fact, lowes doesn't set up any repairs, the warranty company does. After the first year is when everything is handed over to the lowes service advantage deptartment and when we have control over the situation. You're making lowes sound bad when in fact it's samsung who should be taking the blame.

ComplaintsBoard
R
3:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lowe's - bad product

I purchased a Harbor Breeze ceiling fan from Loews 3 years ago. The item was called New Orleans. I love the look of this fan and built my bedroom decor around it. The fan lasted for one year. I took it back Loews and they replaced it for me. The replacement fan lasted only 7 months. I took that one back they did not have it in stock so I had to order it...

Read full review of Lowe's and 28 comments

Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Lowe's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lowe's Customer Service. Initial Lowe's complaints should be directed to their team directly. You can find contact details for Lowe's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.