Lowe's
reviews and complaints

To whom it may concern. I'm the owner of twin city remodeling and all my businees go'es through lowes, 3 months ago I had a remodeling project going on at cost of 27, 000.00 when it was time to do the painting, the paint came from lowes, monroe louisiana at that time the paint was all there and was correst when we were complete with that phase of the job we proceed to finish the rest of the project. The job was completed when the home owners did a walk through they had notice some painting needed some touch up, at that time I went to lowes and picked another gallon of paint, and yes I broght one of the cans of paint to the store that had the formula on it, the gentleman proceed to mix my paint, and ask me if I wanted the old can and said I did'nt need it. So I went about my way, and brought the paint to the job site which at that time one of my employees proceeded to do the touch up on 2 walls, about 2hrs. Later I went to look at the work that was done. At that time, I notice the paint was the wrong formula, so I took pictures of the work and brought it to the attention of the manger at which time he just gave the paint for free, now I was very unhappy, and angry because now I have to repaint both walls and pay the labor and the time I was losing. Now the cost to do this was$297.00 and feel that lowes should be held responsabile for the cost I had to eat. Now I would really like to hear from someone by phone and get the problem resolved. Now problem#2 this project was started on8/10/2010 and this time it was ceramic tile job and lowes sent the wrong flooring out, at that time we/twin city remodeling installed the floor later that nite the home owner called me to inform me that the ceramic tile was the wrong one so at that time it was to late that nite, and the next morning I went to the homeowners and the boxes with the item number did. Nt match the numbers on my sales ticket, so I went to lowes and ask to speak to a manger and explain to him what had happen, by showing him my paper work, and the tile and box # lowes manger refunded my money for all tile I had left and that was already down, that was it. Then I had to buy the correct tile. Now I really dont that the way u should thay, do you. So now i'm out that money because we had to remove the til that already strip the floor back down and start all over. After that it cost me money, and labor double the amount off that. Now i'm out a total of $667.81 which I should'nt be. So now I feel ur company should reimbure my company a total for both jobs is$964;81 I feel that is far. Now u do realize I have picture's and paid receipt that can back all my evindence. If we can resolve the problem I will be happy and will continue my buisness with lowes. Thank you ron beaver owner of twin city remodeling my # is [protected]

I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy.

After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it.

I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.

My latest Lowe's managed front door replacement project started off
great and sadly, has come to a disastrous stage. In the end, the
installers came and removed my front door down to the studs and then
realized that the custom door that was measured and ordered by their
team, did not fit.

The process ended in the customer service representative ordering a
new better door that would arrive in 2+ weeks instead of the same door
I had ordered that would have taken 8+ weeks. I was also at that time
promised compensation in the tune of $750 which was the price of the
original door. I mentioned that I didn't care about the updated door
but if it was what they wanted to do - so be it.

In the mean time my front door has been replaced by plywood on the
outside and insulation on the inside. While the outside view is
priceless on it's own - http://twitpic.com/2bxtga - the inside view is
even better. The inside view shows the exposed insulation with the
warning label repeating 30+ times:

"This facing will burn. Do not leave exposed. It must be covered
with gypsum board or other code-approved materials and installed in
compliance with building codes."

As you can see in this picture, http://twitpic.com/2bxu8x, that is
not the case. I have three young children and normally try to avoid
fire hazards in my home.

Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk

To end the day I was called to say that the earlier offer was not
approved and should not have been extended and instead I would be
extended the pleasure of a free storm door instead. I am not sure
what else could go wrong with the project and the associated customer
service but luckily the situation is not nearly yet over and more
disappointment may be looming.

I ordered a whirlpool washer 3 weeks ago and still haven't heard anything from Lowe's in North Bergen, NJ. I called them and one person told me it wasn't in stock and another associate told me the delivery was for tomorrow. Why are they lying to the customers? I cancelled my order and vowed never to go back there again. I'm never recommending that place to anyone. Don't go to Lowe's. Horrible attitude toward customers and no respect.

Lowes in Troy Alabama has horrible, non-caring employees. I called about hardibacker board pricing because I am re-doing the flooring in my office. I spoke with Chuck Drudy. He was rude and discurtious and made the comment "I'm going to have to go all the way to the back of the store to give you an exact price." I let it go and gave him my name and office number to call me back. When he called back he spoke with another office employee and as soon as she answered the phone he blurted out the pricing. She had no idea what he was talking about and he was very rude when he explained. I called back to see if I could order the material and pay for it check by phone. The man I spoke with (i dont know his name) said "yes we accept check by phone." I thanked him, hung up and got out my checks. When I called back, they transferred me back to flooring. It was Chuck Drudy who answered. I told him I wanted to order 48 sheets of .5" hardiboard, he asked how I wanted to pay and I told him check by phone. He informed me that they dont take check by phone. I told him that I had called earlier and a man told me they did take check by phone. He yelled at me and called me a liar and said that He was the man I spoke with and that all I asked him was about pricing. I informed him that I had called two previous times and that NO HE WASNT THE MAN I SPOKE WITH THE SECOND TIME. I also told him that I didnt appreciate him calling me a liar. He hung up and transferred me to someone else. That person answered and said "we dont take check by phone" and hung up in my face. Troy Al Lowes needs to get a grip. I WILL NOT be purchasing anything else from them especially my hardiboard. They are inconsiderate a**holes who need to learn the meaning of "Customer Service" GET A CLUE, Its your JOB! Troy Lowes just lost a veryyyyy valuble customer.

I turned in a claim on 06/25/2010 regarding my dryer making horrendous grinding sounds. A local service technician came out on 07/02/2010 and said the main bearing assembly was shot and needed to be replaced. On 07/16/2010, I called the local technician and asked about the status of the parts ordered. He said that he had not received them, and asked me to call lowe's. I called lowe's and they told me that they were escalating the claim to a resolution because of the time that had gone by since the initial call.in 3 to 5 days, we would receive a resolution. On 07/20/2010, we called again and were told that the situation would be resolved in 3 to 5 days. On 07/22/2010 the local technician came out with the box he had received in the mail and informed us right off the bat that he knew the part received was not the correct one. He told us to call lowe's because of the wrong part and the time that had gone by since the service call was made, and so my husband did. He was informed on the phone that the agent was escalating the claim to a resolution (Yes, for the third time) and that someone from lowe's would be calling us to let us know what the resolution would be — either a complete repair or a replacement dryer on tuesday, 07/27/2010. No call was received. This morning (07/28/2010) we called lowe's again to see what the resolution was. The agent informed us that she would escalate the claim to a resolution and that we would receive confirmation of the decision within 3 to 5 days. Beginning to see a pattern? My husband asked to speak to her supervisor who informed us that "I have no way to expedite this request" even though we had received the same story 3x. We asked for her supervisor and she, in investigating the claim, found that the claim had at one point been escalated to a resolution, but then was canceled without cause or explanation, and so we were thrown again into a never-ending line of claims that will be dealt with in chronological order. So now, after over 1 month of waiting for this machine to be repaired, we are at square one.

"if your product requires more than 3 repairs for the same problem, we will replace it." this is wording from the extended protection plan brochure that we were given. This was explained to us today as meaning that the machine must be repaired successfully for the same problem 3x before a replacement can be given — who knows how many service calls will have to be made to make this happen?

The only thing about this extended protection plan that is truly extended is the course of time that it takes to resolve problems and the runaround you receive. A company as big as lowe's should have better customer service and spell out precisely what they mean in their extended protection plan. Very disappointing.

Lowes advertises price matching plus 10%. This is not true. After using this policy on a few visits before. Now they say they don't price match on

sale Items. They did call the competitors store to verify the lower price and it was lower, but said they did not match sale prices. I also purchaseed the same item in April, May and again in June from the competitors store with the lower price. This is in direct conflict with their own written policy on their web site. So goes "Truth in Advertising". Lowes just another big box store. And I have been a regular customer since 1968.. But no more

Lowe's of Pottsville is in driect violation of hiring and placing people into positions. Lowe's now is a Government supplier of material. This store does not post jobs . Several people were placed into positions that were never posted for anyone else to apply. I don't know if it would matter . The management, if you want to call it that, in this store will do what they want to .

I often shop at lowes on 220 south in roanoke va but recently have seen an employee standing outside lawn and garden {with her Lowes vest on} cursing and using VERY foul language on her cell phone then today, 7-11-10 i saw this same employee being handcuffed and arested outside your store. I am a contractor and often bring in my clients with me but if you continue to employee such people I will have to stop doing bussiness with you

Lowe's is an idiot on scheduling. They have more employees scheduled in the morning, then available customers! Seasonal-Students are scheduled anywhere from 25 hours to 33 hours in a given week. Part-Timers are scheduled only 13 hours! Where are their brain or lack of a brain? Lowe's you are definitely STUPID!

For one year I have had a Lowe's Credit card, paid my payments on-time. I was granted credit by Lowe's GEMB after I purchased my home a year ago. Now, I find out that Lowe's used GEMB to review my credit and because of medical bills/delinquient payments, GEMB, and Lowe's revoked my credit and cards. The thing that pisses me off the most is that they did this under-handedly! I made 3 payments within one month, keeping my credit balance at zero while I held my card. BUT...this didn't matter. GEMB based their decision on something over 10 years old! I tried to do the right thing, pay my bill on time and now I can't not use my card anyway. When I called Lowe's customer Service to ask what was wrong on (July 3rd, 2010) I was told that my credit had been revolked on JULY 2nd, 2010! I said I had not received any prior notification of this. The Lowe's customer service rep said ..."oh...they will be sending you out a letter on JULY 7th!) CAN YOU BELIEVE THIS S------T! HOW SCREWED UP CAN THAT BE? I think consumers ought to boycott LOWE'S! This was the worst customer service B----W Job I've ever seen!

I would like to file a complaint on behalf of my son Julian Mackey. I truly believe his civil rights were violated.
On Friday, June 18th 2010, I took my sons to see the 6:45pm viewing of the “Karate Kid” at AMC Lowes Lincoln Center Theater on 66th street in New York City. My son, Julian, is autistic. Due to this diagnosis, I try to protect my child from an ignorant and non understanding society; therefore I chose to take him to a less crowded movie theater. I go to great lengths to keep a happy distance between my child and the general public, as we are constantly faced with ignorance due to lack of knowledge and understanding of Autism.
We decided to sit on in the mezzanine away from all audience and crowds, just in case Julian became over excited. Please note, my child is non verbal. As the movie progressed and the karate scenes became more prevalent, Julian began clapping with excitement. He was not disruptive. His expression was no different than a child showing a joyful expression or adults laughing at a funny scene.
What I did not know was the senior manager, Dominique Patterson, was also watching the movie. He came over and stated I needed to keep my child quiet or leave. I advised him that Julian was autistic and just excited about the scenes. He then responded that his autism was not of any relevance, and if my child continued to clap or shout with excitement, we would have to leave. I was in shock at the lack of sensitivity I encountered. Another scene with karate moves came on, and Julian again began to clap and we were asked to leave. I was told Autism was no excuse for him to get excited and I could get my tickets refunded
I was beyond angry and hurt; I went to guest services and asked for another manger. I burst into tears because I could not believe what was happening. Senior Manager, Sergio Calderone, then approached me. I explained the situation to him through tears. He then told me that my money would be returned and that maybe I should take my child to more autism friendly movie theater. I burst into tears in again. I expressed that my son has a disability and nowhere does AMC indicate that Autism is an exclusion to disability rights of the theater. I was then again referred to find a movie theater more suitable for autism.
I have been trying to find an avenue to reach AMC Corporate to file a complaint. I cannot trust that the management team at the 66th Street Theater will look into this matter, as they were the ones involved. I think that AMC Corporate should be aware that they are sending mixed messages by advocating for special needs children in one way, yet excluding special needs in another way. Our children with Autism are human beings who deserve all the same entitlements and respect that everyone else does. My question is, would AMC Theater kicked a child out that was blind? In a wheelchair? Had to use a walker? What's the difference of my child’s disability?

Below are the names of management I encountered:
Sr. Manager Dominique Patterson: requested that I leave the theater and was totally insensitive. When my cousin contacted him to complain, he lied and stated, he was unaware of the situation and that he would ensure his team was retrained on sensitivity in dealing with the disabled population. He also went on to stress that AMC contributes to autism causes.
Sr. Manager Sergio Calderone: suggested I find movie theater more Autism friendly
General Manager Amy Hunter: advised my husband that she was unaware the situation. She also suggested we look into another theater more suitable for autism.
I believe a serious sensitivity training is required of your staff to disability sensitivity and accommodations. I don’t want what happened to my family happen to another family. This is wrong. My son did not deserve to be treated that way.
Any help you can offer would be greatly appreciated.

Thanks,
Elsie

In July of 2008 we purchased vinyl fencing and gates to surround and protect our in ground swimming pool. The gates failed within a few months (Broke apart) and the installer returned and glued them back together. (See the video on Youtube.com of the gates breaking) Shortly thereafter the gates broke apart again. We contacted the local Lowes (Latham, New York) in the spring of 2009 and they said the installer would return to repair the gates. After repeated telephone calls and trips to the Lowes store the installer was schedule to repair the gates on July 9, 2009. He was a no show. At the end of July of 2009 my wife was again in the local Lowes and was approached by an installation person. "Are the repairs done" she asked. "No" replied my wife " the installer did not show." My wife than informed her that it did not matter now as it was too late to open the pool for this year and to just get the installer there when they could. The installer showed up in late September of 2009 to make the gate repairs. The backyard and swimming pool remained closed for the entire season of 2009 because of the broken gates.

The gates failed again shortly after the repair and in the spring of 2010 we again approached Lowes requesting they fixed the faulty safety gates. They acted surprised that the gates were again broken. I informed them that I had checked the Internet and others were having the same problems with the vinyl gates. They assured me that the problem would be taken care of immediately! A little upset I contacted the local building department and requested they look at the installation and the product they were selling to protect an in ground swimming pool. The building inspector examined the product and installation and informed me to keep the backyard and pool covered and closed as the gates and fencing were: 1) Of questionable quality to be used as safety gates; 2) gates opened in the wrong direction; 3) the gates were not self-closing; 4) latches did not meet code; 5) and the fence was installed too high from the ground, all in direct violation of New York State Building Code and illegal!

Armed with this new information I confronted Lowes installation staff when they again came to my home. The following question and answer transpired between LOWES employee G####, The Installation Supervisor, and John Thornton:

MR. THORNTON: “I’m going to ask you a question – how would you like having your kids living on this street with fu##### gates like this with an in ground pool? You would be scared sh##less wouldn’t you.”

GLENN: “Yep”

MR. THORNTON: “I’ve been living like this for almost two years…”
(Transcribed from tape recording of this conversation)

They agreed to have the installer remove the defective product and reinstall the product correctly to meet building codes. This was finally accomplished in late May of 2010.

I than requested that Lowes reimburse us for the loss of our backyard and swimming pool for the year of 2009. Lowes informed me that my wife told them in 2009 that she was not going to open the pool anyway (they had two witnesses to this statement) and I suffered no loss. They offered $500 dollars because I was a good customer after dictating to me the fine points of "contract law." Note: They also informed me that I could not use the audiotapes of their admission of liability and shabby workmanship because they "did not give me permission to tape them." The tape recordings contain admissions that the product used was questionable, installed improperly, and in violation of State law. They also include the installer stating the gates were junk and breaking at most installations he had done and he was tired of fixing them. I can understand why they would not like to have anyone hear the tapes! As an aside, my wife had paid a local pool company a $50.00 deposit to open the pool and clean the decking in May of 2009, a deposit we lost because the pool could not be opened.

I refused the $500.00 and left the local Lowe’s as I do not intend to allow a company to hide behind "contract law" after the "circus" that occurred at my home.

I intend to seek legal relief and expose the “Lowes Shuffle” for what it really is to would be customers.

I work for a company called Briggs and Associates. I went to Lowes to buy fence and plants. I was shocked to see how many plants were dying from lack of water. For the plants they have that cost 5.00-25.00 they could hire one of my people to water the plants and still save a lot of money. It was a shame to see beautiful plants go to waste like that. I was just shocked and I added the amount of plants they lost and were loosing then what it would cost to hire a consumer who would love to work and they would save lots of money. Its sad to see the waste.

I was In Lowes about a week ago. Wanted to buy a swing and went up to a women that worked there named Connie, to ask for help, she and another lady employee was there talking non work related. So I said excuse me can someone help me i have a few questions. An Connie said cant you see i am busy you will have to find someone else to help you. So if you ask me this is poor customer service and i went to home depot and they were happy to help me. So lowes has lost my bussniess due to your employee Connie. I drive all the way to South Ridge when i live in East bank West Virginia. It takes me 25 minutes longer, but i dont care. I dont want to ever deal with someone like her again.

I purchased a Sam sung refrigerator on 5/30/10 (Memorial sale).(Sherman, TX) I paid $1, 999.20 on sale. I was told it was in stock. My husband scheduled to pickup the refrigerator and was there on 6/2/10. He was told they only had one left in stock and they were holding it for someone and tried to talk him into waiting. They sold it to us due to stock available and if they didn't have one we would have purchased one on sale at Best Buy.

They offered to refund our money.. However, none of the other stores had theirs on sale. They didn't care and management tried to sale another brand. I purchased the Sam sung for a reason. They told my husband they would let him have the floor model and discounted it due to dents on one side and one on the top of door. The manager told my husband he could only discount $300.00 because of their cost in the refrig. Why would Lowe's accept damaged merchandise from it's vendors. I did "NOT" want the refrig with dents, however, we didn't have a refrig and my husband wasn't going to get the one in stock. I found additional dents on the bottom front door when he brought it home.

I spent a large sum to remodel my kitchen. I didn't purchase a damaged product and didn't want it in my kitchen. I didn't purchase it for a cabin it's for my home. Then when my husband brought it home and I found additional dents in the front door. I'm sick! Lowe's is acting in "Bad Faith business practice". No integrity... They lied to me and my husband and I have spent thousands of dollars in Lowe's. I have remodeled my home, rental property and this is how they treat me. I don't want a damaged refrigerator, (at any price) I want a new one. I don't want it at a discount...Buyer BEWARE! They will tell you anything to get your purchase and after the sale your on your owe.

LOWES is a rip off when you try to use coupons . they always have a story as to why they can't accept a manufacturers coupons...3 times I have gone to customer service to complain...with very poor results...stay away from Lowes if you want to save money...they really rip you off with coupons. One time the cashier added the cost of a $5 coupon to my order instead of deducting. Go to Home Depot where help is better and the prices are cheaper. I hate LOWES!

First I should say I normally go to Lowe's for my projects, however I have had two really bad experiences in lumber with Lowe's. The first was a couple of years ago, I was building a 40'x 25' shelter and some decks. I went to lowe's with a list and to my surprise could not get anyone in lumber to help us(Inverness, Fl Store) so we went 15 miles away to Home Depot in Crystal RIver. They were happy for the busness which was over 5k in lumber and other supplies and they delivered it to me. So I quit buying from Lumber unless I had small quantities I could carry from Lowe's here in town even though I like the store.

I decided to build a fence for my son in New Tampa the other day and went to their Lowe's store on Bruce B. Downs. I found what I needed and yes had to put it together myself, at 60 I do ok but no spring chicken, we're talking 6 - 60lb bags of cement, 5 - 60lb bags of rock, plus 4x4 posts. I check out and a employee offered to help me load it since it was a large order, well on the way out he a got call telling him to come back and help someone else, now would you believe as I am load all of this heavy stuff I look over and an employee is helping a lady load her suv with a few pieces of sod, but they could not spare someone to assist me. I do not get the Lowe's attitude in Lumber both in Inverness, fl and in New Tampa. I really hate to change I think Home Depot would appreciate my buisness.