Complaint Rating:

Company information:
Lowe's
Woburn, Massachusetts
United States

We ordered carpet on 5/30/2008, and more than one month later it is still not completed. They first got the measurement wrong, then their so-called 'rush', 'expedited' re-order takes longer than the initial order. Strange, isn't it? Unless I understand the words wrong, shouldn't a 'rush', 'expedited' order take shorter time than the normal order?

No one bothered to returned our calls even we left messages. When carpet didn't arrive on time, no one called us to explain why. The manager only contacted us twice, right after we contacted Lowe's customer care at North Wilkesboro, NC, saying he got the confirmation that the order will be 'expedited'. But contacting Lowe's customer care doesn't seem to help, either, as we still don't know when the carpet can be completed as of today (July 7th). The initial order took 2 weeks; and the 'expedited' re-order has taken 3 weeks already and still counting.

Very frustrated and very helpless. We already paid the installation and carpet, and it seems the only thing we can do is just wait. Hope no one else will suffer this terrible service with this Lowe's store.