Lowe's
reviews and complaints

Lowe's is an idiot on scheduling. They have more employees scheduled in the morning, then available customers! Seasonal-Students are scheduled anywhere from 25 hours to 33 hours in a given week. Part-Timers are scheduled only 13 hours! Where are their brain or lack of a brain? Lowe's you are definitely STUPID!

For one year I have had a Lowe's Credit card, paid my payments on-time. I was granted credit by Lowe's GEMB after I purchased my home a year ago. Now, I find out that Lowe's used GEMB to review my credit and because of medical bills/delinquient payments, GEMB, and Lowe's revoked my credit and cards. The thing that pisses me off the most is that they did this under-handedly! I made 3 payments within one month, keeping my credit balance at zero while I held my card. BUT...this didn't matter. GEMB based their decision on something over 10 years old! I tried to do the right thing, pay my bill on time and now I can't not use my card anyway. When I called Lowe's customer Service to ask what was wrong on (July 3rd, 2010) I was told that my credit had been revolked on JULY 2nd, 2010! I said I had not received any prior notification of this. The Lowe's customer service rep said ..."oh...they will be sending you out a letter on JULY 7th!) CAN YOU BELIEVE THIS S------T! HOW SCREWED UP CAN THAT BE? I think consumers ought to boycott LOWE'S! This was the worst customer service B----W Job I've ever seen!

I would like to file a complaint on behalf of my son Julian Mackey. I truly believe his civil rights were violated.
On Friday, June 18th 2010, I took my sons to see the 6:45pm viewing of the “Karate Kid” at AMC Lowes Lincoln Center Theater on 66th street in New York City. My son, Julian, is autistic. Due to this diagnosis, I try to protect my child from an ignorant and non understanding society; therefore I chose to take him to a less crowded movie theater. I go to great lengths to keep a happy distance between my child and the general public, as we are constantly faced with ignorance due to lack of knowledge and understanding of Autism.
We decided to sit on in the mezzanine away from all audience and crowds, just in case Julian became over excited. Please note, my child is non verbal. As the movie progressed and the karate scenes became more prevalent, Julian began clapping with excitement. He was not disruptive. His expression was no different than a child showing a joyful expression or adults laughing at a funny scene.
What I did not know was the senior manager, Dominique Patterson, was also watching the movie. He came over and stated I needed to keep my child quiet or leave. I advised him that Julian was autistic and just excited about the scenes. He then responded that his autism was not of any relevance, and if my child continued to clap or shout with excitement, we would have to leave. I was in shock at the lack of sensitivity I encountered. Another scene with karate moves came on, and Julian again began to clap and we were asked to leave. I was told Autism was no excuse for him to get excited and I could get my tickets refunded
I was beyond angry and hurt; I went to guest services and asked for another manger. I burst into tears because I could not believe what was happening. Senior Manager, Sergio Calderone, then approached me. I explained the situation to him through tears. He then told me that my money would be returned and that maybe I should take my child to more autism friendly movie theater. I burst into tears in again. I expressed that my son has a disability and nowhere does AMC indicate that Autism is an exclusion to disability rights of the theater. I was then again referred to find a movie theater more suitable for autism.
I have been trying to find an avenue to reach AMC Corporate to file a complaint. I cannot trust that the management team at the 66th Street Theater will look into this matter, as they were the ones involved. I think that AMC Corporate should be aware that they are sending mixed messages by advocating for special needs children in one way, yet excluding special needs in another way. Our children with Autism are human beings who deserve all the same entitlements and respect that everyone else does. My question is, would AMC Theater kicked a child out that was blind? In a wheelchair? Had to use a walker? What's the difference of my child’s disability?

Below are the names of management I encountered:
Sr. Manager Dominique Patterson: requested that I leave the theater and was totally insensitive. When my cousin contacted him to complain, he lied and stated, he was unaware of the situation and that he would ensure his team was retrained on sensitivity in dealing with the disabled population. He also went on to stress that AMC contributes to autism causes.
Sr. Manager Sergio Calderone: suggested I find movie theater more Autism friendly
General Manager Amy Hunter: advised my husband that she was unaware the situation. She also suggested we look into another theater more suitable for autism.
I believe a serious sensitivity training is required of your staff to disability sensitivity and accommodations. I don’t want what happened to my family happen to another family. This is wrong. My son did not deserve to be treated that way.
Any help you can offer would be greatly appreciated.

Thanks,
Elsie

In July of 2008 we purchased vinyl fencing and gates to surround and protect our in ground swimming pool. The gates failed within a few months (Broke apart) and the installer returned and glued them back together. (See the video on Youtube.com of the gates breaking) Shortly thereafter the gates broke apart again. We contacted the local Lowes (Latham, New York) in the spring of 2009 and they said the installer would return to repair the gates. After repeated telephone calls and trips to the Lowes store the installer was schedule to repair the gates on July 9, 2009. He was a no show. At the end of July of 2009 my wife was again in the local Lowes and was approached by an installation person. "Are the repairs done" she asked. "No" replied my wife " the installer did not show." My wife than informed her that it did not matter now as it was too late to open the pool for this year and to just get the installer there when they could. The installer showed up in late September of 2009 to make the gate repairs. The backyard and swimming pool remained closed for the entire season of 2009 because of the broken gates.

The gates failed again shortly after the repair and in the spring of 2010 we again approached Lowes requesting they fixed the faulty safety gates. They acted surprised that the gates were again broken. I informed them that I had checked the Internet and others were having the same problems with the vinyl gates. They assured me that the problem would be taken care of immediately! A little upset I contacted the local building department and requested they look at the installation and the product they were selling to protect an in ground swimming pool. The building inspector examined the product and installation and informed me to keep the backyard and pool covered and closed as the gates and fencing were: 1) Of questionable quality to be used as safety gates; 2) gates opened in the wrong direction; 3) the gates were not self-closing; 4) latches did not meet code; 5) and the fence was installed too high from the ground, all in direct violation of New York State Building Code and illegal!

Armed with this new information I confronted Lowes installation staff when they again came to my home. The following question and answer transpired between LOWES employee G####, The Installation Supervisor, and John Thornton:

MR. THORNTON: “I’m going to ask you a question – how would you like having your kids living on this street with fu##### gates like this with an in ground pool? You would be scared sh##less wouldn’t you.”

GLENN: “Yep”

MR. THORNTON: “I’ve been living like this for almost two years…”
(Transcribed from tape recording of this conversation)

They agreed to have the installer remove the defective product and reinstall the product correctly to meet building codes. This was finally accomplished in late May of 2010.

I than requested that Lowes reimburse us for the loss of our backyard and swimming pool for the year of 2009. Lowes informed me that my wife told them in 2009 that she was not going to open the pool anyway (they had two witnesses to this statement) and I suffered no loss. They offered $500 dollars because I was a good customer after dictating to me the fine points of "contract law." Note: They also informed me that I could not use the audiotapes of their admission of liability and shabby workmanship because they "did not give me permission to tape them." The tape recordings contain admissions that the product used was questionable, installed improperly, and in violation of State law. They also include the installer stating the gates were junk and breaking at most installations he had done and he was tired of fixing them. I can understand why they would not like to have anyone hear the tapes! As an aside, my wife had paid a local pool company a $50.00 deposit to open the pool and clean the decking in May of 2009, a deposit we lost because the pool could not be opened.

I refused the $500.00 and left the local Lowe’s as I do not intend to allow a company to hide behind "contract law" after the "circus" that occurred at my home.

I intend to seek legal relief and expose the “Lowes Shuffle” for what it really is to would be customers.

I work for a company called Briggs and Associates. I went to Lowes to buy fence and plants. I was shocked to see how many plants were dying from lack of water. For the plants they have that cost 5.00-25.00 they could hire one of my people to water the plants and still save a lot of money. It was a shame to see beautiful plants go to waste like that. I was just shocked and I added the amount of plants they lost and were loosing then what it would cost to hire a consumer who would love to work and they would save lots of money. Its sad to see the waste.

I was In Lowes about a week ago. Wanted to buy a swing and went up to a women that worked there named Connie, to ask for help, she and another lady employee was there talking non work related. So I said excuse me can someone help me i have a few questions. An Connie said cant you see i am busy you will have to find someone else to help you. So if you ask me this is poor customer service and i went to home depot and they were happy to help me. So lowes has lost my bussniess due to your employee Connie. I drive all the way to South Ridge when i live in East bank West Virginia. It takes me 25 minutes longer, but i dont care. I dont want to ever deal with someone like her again.

I purchased a Sam sung refrigerator on 5/30/10 (Memorial sale).(Sherman, TX) I paid $1, 999.20 on sale. I was told it was in stock. My husband scheduled to pickup the refrigerator and was there on 6/2/10. He was told they only had one left in stock and they were holding it for someone and tried to talk him into waiting. They sold it to us due to stock available and if they didn't have one we would have purchased one on sale at Best Buy.

They offered to refund our money.. However, none of the other stores had theirs on sale. They didn't care and management tried to sale another brand. I purchased the Sam sung for a reason. They told my husband they would let him have the floor model and discounted it due to dents on one side and one on the top of door. The manager told my husband he could only discount $300.00 because of their cost in the refrig. Why would Lowe's accept damaged merchandise from it's vendors. I did "NOT" want the refrig with dents, however, we didn't have a refrig and my husband wasn't going to get the one in stock. I found additional dents on the bottom front door when he brought it home.

I spent a large sum to remodel my kitchen. I didn't purchase a damaged product and didn't want it in my kitchen. I didn't purchase it for a cabin it's for my home. Then when my husband brought it home and I found additional dents in the front door. I'm sick! Lowe's is acting in "Bad Faith business practice". No integrity... They lied to me and my husband and I have spent thousands of dollars in Lowe's. I have remodeled my home, rental property and this is how they treat me. I don't want a damaged refrigerator, (at any price) I want a new one. I don't want it at a discount...Buyer BEWARE! They will tell you anything to get your purchase and after the sale your on your owe.

LOWES is a rip off when you try to use coupons . they always have a story as to why they can't accept a manufacturers coupons...3 times I have gone to customer service to complain...with very poor results...stay away from Lowes if you want to save money...they really rip you off with coupons. One time the cashier added the cost of a $5 coupon to my order instead of deducting. Go to Home Depot where help is better and the prices are cheaper. I hate LOWES!

First I should say I normally go to Lowe's for my projects, however I have had two really bad experiences in lumber with Lowe's. The first was a couple of years ago, I was building a 40'x 25' shelter and some decks. I went to lowe's with a list and to my surprise could not get anyone in lumber to help us(Inverness, Fl Store) so we went 15 miles away to Home Depot in Crystal RIver. They were happy for the busness which was over 5k in lumber and other supplies and they delivered it to me. So I quit buying from Lumber unless I had small quantities I could carry from Lowe's here in town even though I like the store.

I decided to build a fence for my son in New Tampa the other day and went to their Lowe's store on Bruce B. Downs. I found what I needed and yes had to put it together myself, at 60 I do ok but no spring chicken, we're talking 6 - 60lb bags of cement, 5 - 60lb bags of rock, plus 4x4 posts. I check out and a employee offered to help me load it since it was a large order, well on the way out he a got call telling him to come back and help someone else, now would you believe as I am load all of this heavy stuff I look over and an employee is helping a lady load her suv with a few pieces of sod, but they could not spare someone to assist me. I do not get the Lowe's attitude in Lumber both in Inverness, fl and in New Tampa. I really hate to change I think Home Depot would appreciate my buisness.

I was on the market for a new washing machine. lowes ' sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest price on the market, and offering me 10% off if i applied a lowe's credit card. After I bring back with Home depot advertised model(the same model) for $ 100 less, lowe's sale rep told me that he can match the price only, and 10% off with credit card application wont be available.

The funny thing is that they even had this AD stating that 10% off to beat any other local store price on the same model.

Lowes's sale rep refuse to honor it at all.

We bought a washer and dryer on Monday, we were told then that they coudn't deliver them till Saturday?We talked to the manager, he said that they would deliver them on Tuesday.Well today is Tuesday and Lowes called and said that the units that we bought had a problem.When we purchased these there wasn't a problem.I believe that the reason is that they cannot deliver today is because they are over booked.The salesman had told us that they only had one truck running? As big of a corporation that Lowes is one would think that they could overcome this problem. So why do they advertise next day delivery, when they know that they can't deliver.Now do we sit and wait or what. Time is money.They have two trucks in the parking lot for rent?why not use one or two of these to catch up on delivery?I'll bet Jimmie Johnson wouldn't have to wait.

I've bought a fan from Lowes. After a day of it being installed the remote control mod. caught on fire. If I was not at home at the time it would have burned my house down. I cant find a phone number to complain...

I purchased a Troy-built *** eater from my local lowes store, used the 2-cycle oil that came with the unit, and got less than 15 minutes of run time before it burned out. When I contacted Lowes, I was told they would send it off for repair. After 2 weeks I was told, the unit is too dadly damaged to repair, because the mixture was too lean. Now they want me to pay an additional $45.00 for a unit that is scrap. Customer service at Lowes has deteriorated in the past couple of years to the point that I will drive an extra 20 miles each way to avoid dealing with them any more.

Lowe's service advantage program is pretty much a complete waste of money. I have a Husqvarna riding mower that is less than 2 years old and still covered by manufacturer warranty. Lowe's doesn't even properly know who should be repairing the mower. They pretty quickly had it picked up where it sat at one company for three weeks and I heard nothing, not a peep. Finally I call the company directly and they inform me they have to deliver it to another company for the repairs because it's still under factory warranty, and they only do "extended warranty" for Lowe's. So after sitting three weeks at one repair place, it gets moved to another one that does the warranty work but goes to the end of the line. Now another three weeks has passed and my mower hasn't even been looked at yet. Six freakin weeks without a mower that's not even two years old yet. I can't even remember what I paid for this stupid plan but whatever it was it's not worth it at all.

I have bought everything from Lowes when I remodeled my whole house in the last few years. I always recieved A 10% discount from the management. Recently I went to the Camden SC Lowes where I always go and wanted to purchase an trialer. And management told me that there is no way __she could give me anything off on it, I said I could go to The two notch store and get it. She said that would be fine, so I did go there and yes I did get my discount. She didnt even ask me if I was military for the discount guess that dosnt matter anymore. Actually I think I was just the wrong color!

I applied for an interest free promotion @ LOWES, and after being asked several personal questions was denied on the spot. No reason was given and LOWES didn't even know who they were using for the credit bank, so I couldn't call and had to wait for the deniel letter.

Reason for denial, "UNABLE TO VERIFY IDENTITY WITH INFORMATION PROVIDED".

What a crock, and of course there is no phone number on the denial letter.

I don't understand, after all the intrusive questions, they can say they can't verify who I am. Total nonsense.

As far as LOWES stores, they should know what credit agency is being used and provide the consumer with that information, in the event of a denial.

You can not advance unless you are under 25 - 30 years of age at lowe's. People over the age of 40 are constantly being written up inorder to get them fired and they also have great work ethics.

They love to advance the 25 - 30 year age group, because they do not know any better and will follow them like a love sick puppy dog and kiss their ###. This age group will believe every lying word as if it was the bible. They also basically get away with murder. Most of them are not dependable, by blowing off work. They rather talk to other co-workers in their age group, then do what they are paid to do. One was so lazy that she saw a piece of paper on the floor, that she stepped on it and slid it under a skid. A head cashier (Under the age of 30) even had an unauthorized person in customer service for approxiately 5 - 10 minutes. Lowe's don't even allow floor associates behind the customer service area. Most of their head cashiers will treat the over 40 age group like they are children of the age of 10 and demean them in front of customers. They also have the power trip and throw it in you face.

They give more hours to the seasonal workers, which are their students, because they are back for a week from school. The regular part time people are left with only 10 hours, while the seasonal workers get 20 hours. Most of your part timers are trying to make ends meet and are there all year round, while the seasonal come and go as they please. Lowe's know that they are cutting hours, but they will find hours for the seasonal people. I feel bad for them too, but everyone else are fighting for their lives too!

Grant you, that they have one or two to keep up the appearance that they don't discriminate. Lows's totally age discrimate. The store manager will state one thing and completely does the totally opposite thing.

A complaint is never good. The last thing someone wants to do. However, the only good thing about this complaint is that at least it wasn't "sexual". It's actually very sad to look at it that way. I rather not go into details but I do want it to be known that management has performed little to none with taking action. I've read several other complaints about lowe's and they all say the same thing, "management doesn't seem to care, hasn't taken action yet, won't do anything about it, "ignoring" the situation. " that's why the majority of the people who have complaints immediately say, "take it to corporate. " skip the nonsense within the store and go to corporate. They don't listen to their employees; hear what they have to say, actually listen to them, consider what they're going through or take the serious issues at hand and consider doing something about it. "management will stick with management whether the situation be right or wrong". Unfortunately, that was quoted from direct conversation between myself and a zone manager discussing the current issue at hand.