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we were amazed at the attitude of the associates
Yesterday afternoon my husband and I went to Loew's to get a small shade for our newly refurbished kitchen. This simple purchase took us about an hour and a half to be completed. We were amazed at the attitude of the associates. We wanted to know if certain small lamp shade on display came in a particular lighter hue. So we waited about ten minutes to see...
Read full review of Lowe's and 16 commentsmy experience is certainly nothing compared to some of the 'horror stories' i've read on complaintsboard.com
This is a letter I submitted to the Lowe's Home Improvement Store Website. My experience is certainly
nothing compared to some of the 'horror stories' I've read on ComplaintsBoard.com. Still, as far as I am
concerned, its just one more nail in the coffin.
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On September 23, 2006 my wife and I went to the Lowes of Garden City (store number 1624) to purchase a dishwasher. The experience was so extremely dissapointing, I am going to make it a point not to shop at Lowes any further.
To start, the customer service representative there who served us (John) seemed more concerned with
talking with several of his coworkers than correctly entering my information for the purchace. I had
requested a delivery, install and removal of the old unit. On the paperwork, John checked off delivery but no install. When I pointed this out, he told me not to worry about it. I insisted he check it off. At
one point he began to talk to his coworkers again. I asked him if this was going to take long as my wife
was attending to one of our small children. He insisted the process would not take long.
When he finally began to enter the information into the computer, I asked him several times if he had
added the delivery, intall and removal request. He insisted he had. He then asked me if I was interested
in a Lowe's credit card. I informed him I was and he said that he would take care of that as well.
After he entered the information into the computer he printed out a receipt and told me to go to any
register and give my phone number. I asked him about the credit card and he told me I had to go to customer service to apply. I asked him then why he said he would help me set up the card if he couldn't or wouldnt have been able to, but got little reply. I decided to forgo the card application and put the purchase on an existing card. I then went to a register where I gave the young lady my phone number. To my amazement, she asked me when I intended to pick up the dishwasher. I informed her I had requested delivery, install and removal of the old unit. She informed me that none of that information was in the system and that I would have to go back to the customer service person.
At this point, I was disgusted. I told her to forget the purchase, I didn't want it. I then asked for the
manager on duty. A gentleman named Larry came over and I explained what had happened. Larry apologized and took my phone number down, promising me that he would call me personally in a day or two and we would place the order correctly over the phone. It has now been ten days, and Larry never bothered to call.
Every time I see a Lowe's commercial, where your customer service reps offer the Lowe's 'promise' for
customer satisfaction, I laugh. From now on, it's the Home Depot in East Meadow Long Island for me.
Dissapointedly,
Tom
loud enough to not use it
I bought an Indoor/Outdoor rated Harbor Breeze, Key West, ceiling fan last in September 2006. This ceiling fan is over our spa, securely installed over a lattice patio cover (with Plexiglas over the top protecting the fan from water from the elements. We had some recent winds and several of the fan blades snapped off and cut my spa cover in several place...
Read full review of Lowe's and 167 commentsAbout Lowe's
Lowe's Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Just wanted to comment on all the negative stories about Lowes. I hope everyone realizes that Home Depot is not all that much better, at least in my area of Mass.. You may want to consider (even though it does cost a bit more) using your local hardware stores on a more frequent basis. Because we all know that once Lowes and Home Depot put those mom and Pop stores out of business, the service and prices at the huge chain stores are not going to get any better. I admit the larger stores do have better prices and selection, however, before we know it we will all be slaves to Lowes and Home Depot. With no other choices.