Complaint Rating:

Company information:
LoveFilm
United States
lovefilm.com

I was a LoveFilm member. When I decided to cancel my account I sent all my DVD's back to them. 6 months later I got a letter from their debt collection agency stating I still owed them the DVD's and that if I didn't pay up within 1 week they would take me to court and damage my credit rating.

I called up the debt collection agency, all their attitude was that I had to pay the £80 there and then and sort out the dispute with LoveFilm. I was also told that I was responsible if the discs got lost in the post, not LoveFilm.

At first I refused to pay but the woman on the phone warned me that if I didn't pay they would add more money to the account as an administration charge, I was also re-assured by this company that if LoveFilm do find the discs they would re-imburse me the money.

I paid the £80 to save any further charges and then contacted LoveFilm regarding the amount. LoveFilm confirmed they had received 2 of the 3 films that had gone missing in the post back months ago, they also told me that they were liable for them going missing in the post, and that they'd re-imburse me the £80.

This promise to re-imburse me was made in 2007, it is now currently 2009 and I am still awaiting payment from LoveFilm for the £80.